Top Call Center Providers in 2026

Q: What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

Q: When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. Choose nearshore if you want to balance cost, collaboration, and operational control. Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.

Home
Call Center Companies

Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.

Best Call Center Companies

48 Companies-Rankings updated: October 24, 2026

Show Filters

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Manufacturing × Sort by: Avg Hourly Price: Low to High ×

OBI Services
Maximize Your Business Potential
OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations...
Top Services:
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Show more
Location
Dipolog City, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$3/hr
Minimal Budget
Under $1,000
View Profile
DesignRush verified(2)4.4
Google reviews(12)4.9
Appointment Setter Online
We Book the Meetings, You Close the Deal.
Appointment Setter Online delivers outsourced appointment setting and lead generation through dedicated SDRs assigned by client fit, covering outbound prospecting, inbound qualification, telemarketing, and customer support. To date, the call center provider reports 75,000+ verified sales bookings...
Top Services:
BPO
Social Media Marketing
Email Marketing
Call Centers
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$5/hr
Portfolios Count
8 Projects Listed
View Profile
DesignRush verified(5)4.8
MaxBPO LLC
Global Business Process Outsourcing & Call Center Outsourcing Company
MAX BPO is a global corporation offering solutions in Business Process Outsourcing...
Top Services:
Call Centers
Accounting
BPO
Location
Delhi, India
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
View Profile
Hugo
Verified
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Show more
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Visit Website View Profile
DesignRush verified(8)4.8
Google reviews(9)5.0
Top Customer Service
Redefining Customer Experience
Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
View Profile
DesignRush verified(1)4.3
Eminenture
Innovation Driven Transformation
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Top Services:
Market Research
BPO
IT Services
Managed Services
Call Centers
Show more
Location
Delhi, India
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
View Profile
Google reviews(151)3.8
D3Mynds
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
Top Services:
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Delhi, India
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
View Profile
Google reviews(1)5.0
Akora Outsourcing
Providing offshore talent that feels like your own team. Focus on growth, we handle the rest.
We help businesses of all sizes thrive with custom outsourcing solutions. Were more than a service provider were your partner in success, offering dedicated support and seamless communication every step of the way...
Top Services:
Call Centers
BPO
Phone Answering Services
Customer Support
Accounting
Show more
Location
Quezon City, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
View Profile
RIOT Ecommerce Solutions
Happy Customers, Successful Companies.
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
View Profile
Google reviews(20)5.0
ProtelBPO
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO provides inbound voice, outbound voice, live chat, and back-office outsourcing from two call center locations in Belize, operating in US Central and Mountain time zones with native English and bilingual Spanish agents. Since 2012, it has served retail, healthcare, and travel clients...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
Show more
Location
Belize City, Belize
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$50,000 & Up
View Profile
DesignRush verified(8)4.8
Need Help Selecting The Right Call Centers Agency For Your Project?
We'll Find The Best Agencies For You.
TELL US ABOUT YOUR PROJECT
Virtual Assistant House, Corp
Delegation For Exponential Success
Virtual Assistant House, Corp. is a modern Business Process Outsourcing (BPO) and Virtual Assistance company delivering flexible staffing and managed outsourcing solutions. We provide dedicated virtual assistants, specialized remote professionals, and operational support teams tailored to the unique...
Top Services:
BPO
Social Media Marketing
Call Centers
Customer Support
HR Outsourcing
Show more
Location
Davao City, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
View Profile
Agency Y
Developing Companies That Endure
Agency Y provides cold calling, appointment setting, and email marketing services for small and medium-sized businesses. Operating from Skopje, Macedonia with agents trained for US and Canadian markets, the agency offers both hourly and performance-based cold calling pricing with no contracts...
Top Services:
Call Centers
BPO
Customer Support
Email Marketing
Market Research
Show more
Location
Skopje, Macedonia
Number of Employees
Under 49
Average Hourly Rate
$17/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
View Profile
DesignRush verified(2)4.5
Google reviews(40)4.9
Trupp Global
Crazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Bengaluru, India
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(56)4.0
Upmint Finserv Pvt Ltd
We Are The Best Call Center Service For Your Business
Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
Top Services:
Call Centers
IT Services
BPO
Phone Answering Services
Translation Services
Show more
Location
Bangalore, India
Number of Employees
250 - 499
Average Hourly Rate
$20/hr
View Profile
Google reviews(19)4.2
Triballi
Boost Sales Growth.
We are company specializing in outbound sales, aiming to help you increase your number of clients or customers. Our business models goal is to schedule meetings with potential clienst for you...
Top Services:
Email Marketing
Direct Marketing
Business Consulting
Market Research
Call Centers
Show more
Location
Belgrade, Serbia
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
View Profile
UpHiire
Connecting Talent. Elevating Companies.
UpHiire is a nearshore staffing partner for U.S. small and mid-sized businesses that need reliable remote help without the cost of a local hire. We recruit bilingual professionals across Latin America, test their skills and English, and introduce only candidates ready to work U.S. hours. Clients hire...
Top Services:
HR Outsourcing
Customer Support
Business Consulting
Accounting
BPO
Show more
Location
Mixco, Guatemala
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
View Profile
Callindo
Top AI-Driven Call Center in Indonesia
Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...
Top Services:
BPO
Customer Support
Market Research
Business Consulting
Call Centers
Show more
Location
Jakarta, Indonesia
Number of Employees
50 - 99
Average Hourly Rate
$24/hr
Minimal Budget
Under $1,000
View Profile
DMT Business Development
Do More Than Business Development and Beyond
DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
Top Services:
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Show more
Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
View Profile
DesignRush verified(14)4.9
Google reviews(4)5.0
Vserve Ebusiness Solutions
Verified
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Show more
Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
DesignRush verified(2)4.5
Five Star Solutions
We Focus On Customer Service So You Can Focus On Your Business.
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
Top Services:
Business Consulting
Call Centers
BPO
Phone Answering Services
Show more
Location
Sioux Falls, South Dakota
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$50,000 & Up
View Profile
Zibu Agency
We work to fit your needs
We specialize in creative content creation, animations, websites, and audiovisuals for different digital formats such as social media and email...
Top Services:
Creative Services
Graphic Design
Video Production
WordPress Website Design
Branding
Show more
Location
Alajuela, Costa Rica
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Jinactus Consulting Pvt Ltd
Initiate, Grow, Excel.
Jinactus Consulting is a business management consultant with over 10 years of experience in helping IT companies scale and transform. We offer a comprehensive range of services, including sales and marketing outsourcing, custom app and software development, and SaaS solutions. Our team of experienced...
Top Services:
Software Development
Software Testing
Big Data Analytics
IT Services
Call Centers
Show more
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(15)4.7
LTS Global Digital Services
Future in Hands.
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Top Services:
IT Services
BPO
Call Centers
Customer Support
AI Development
Show more
Location
Hanoi, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
View Profile
Google reviews(1)5.0
Calling Agency
B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More
CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...
Top Services:
Call Centers
Customer Support
Digital Marketing
Location
New Castle, Delaware
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
Startupr
Lead Generation At Startup Speed
Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...
Top Services:
Digital Services
BPO
Call Centers
Location
Orange County, California
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
ShazRise
Outsourced B2B cold calling with published pricing
Outsourced B2B cold calling for US companies that need booked meetings, not another tool. We build the call list, write the script, run the dialer and put qualified meetings on your calendar. The 30 day pilot is $2,997 and guarantees 2,000 dials and 100 live connects, meaning a real person picked up. If we...
Top Services:
Call Centers
BPO
Direct Marketing
Market Research
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
Reexia Limited
Supporting International trade
Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look...
Top Services:
Call Centers
Email Marketing
Direct Marketing
SEO
BPO
Show more
Location
Birmingham, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
View Profile
DesignRush verified(2)4.5
Google reviews(6)5.0
Munzai Solutions
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
Top Services:
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
Show more
Location
Manchester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
View Profile
DesignRush verified(20)4.8
LeadMaker Agency
High Performance Marketing Services.
We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...
Top Services:
Web Design
SEO
BPO
Digital Marketing
Call Centers
Show more
Location
Manila, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$44/hr
Minimal Budget
Under $1,000
View Profile
Etech
Growth Through Servant Leadership
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
BPO
Call Centers
Customer Support
Business Consulting
Show more
Location
Nacogdoches, Texas
Number of Employees
1000 & Up
Average Hourly Rate
$45/hr
Minimal Budget
$10,000 - $25,000
View Profile
Google reviews(63)3.3
Voicentric
Marketing Science Globally
Voicentric are specialists in scientific marketing for Life and Materials Science companies. We deliver intelligent telemarketing and B2B lead generation that connects you directly with decision-makers worldwide. Our multilingual team excels at engaging scientists with complex technical information, building...
Top Services:
Direct Marketing
Call Centers
Digital Marketing
Advertising
Event Marketing
Show more
Location
Durham, United Kingdom
Number of Employees
50 - 99
Average Hourly Rate
$47/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
5 Projects Listed
View Profile
Google reviews(6)4.3
Ascent BPO Services
BPO Company India | Call Center Outsourcing | Ascent BPO
Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...
Top Services:
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
View Profile
Google reviews(320)4.3
Denave
Sales Enablement Partner.
Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...
Top Services:
Digital Marketing
Event Marketing
Call Centers
Customer Support
Email Marketing
Show more
Location
Kuala Lumpur, Malaysia
Number of Employees
1000 & Up
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(26)4.0
AsterSense Pte. Ltd.
Simplify Sales Process, Amplify Your Success.
AsterSense provides tailored CRM solutions, contact centre services, and WhatsApp integrations to enhance business efficiency, customer engagement, and growth...
Top Services:
CRM Consulting
Call Centers
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
View Profile
Startupuserspace
Empowering Brilliant Founders From Zero To Traction
Startupuserspace is a full-stack, AI driven marketing and sales Partner for early-stage startups. We help startups and scaleups expand into GCC, Africa, Asia, and Europe wit tailored go-to-market strategies and growth Solutions. We help founders go from idea to traction by acquiring their first paying...
Top Services:
Digital Marketing
Web Design
Branding
SEO
Social Media Marketing
Show more
Location
Dover, Delaware
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
View Profile
Airova
Powering The Future Of Business
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Top Services:
Call Centers
Phone Answering Services
AI Development
Location
Markham, Canada
Number of Employees
Under 49
Average Hourly Rate
$55/hr
Minimal Budget
$1,000 - $10,000
View Profile
Proman Consulting
Proman Consulting is a B2B lead generation and business development agency helping companies build predictable sales pipelines, reach the right decision-makers, and turn outbound activity into qualified business opportunities...
Top Services:
Business Consulting
Market Research
Call Centers
Customer Support
Content Marketing
Show more
Location
Kragujevac, Serbia
Number of Employees
Under 49
Average Hourly Rate
$70/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
View Profile
Awantrix
Enterprise IT Solutions That Drive Business Growth
Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
Top Services:
BPO
Call Centers
Business Consulting
IT Services
IT Compliance Solution
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$79/hr
Minimal Budget
Under $1,000
View Profile
RG INSYS
Ship Software 3× Faster. Fewer Bugs. Lower Cost.
RG INSYS is an AI-native engineering firm dedicated to architecting and deploying high impact software solutions. We specialize in building custom LLM integrations, autonomous agentic workflows, and scalable RAG pipelines, helping modern enterprises harness the power of intelligent automation to drive growth...
Top Services:
AI Development
Mobile App Development
Software Development
IT Services
DevOps Consulting
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$80/hr
Minimal Budget
$1,000 - $10,000
View Profile
Raya Contact Center
FIRST CLASS CX DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...
Top Services:
Phone Answering Services
BPO
Call Centers
HR Outsourcing
Customer Support
Show more
Location
Giza, Egypt
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
Portfolios Count
2 Projects Listed
View Profile
DesignRush verified(3)4.6
RSVP Communications
What We Bring to the Table, Will Take Things off Your Plate
RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented...
Top Services:
Call Centers
Location
Greensboro, North Carolina
Number of Employees
50 - 99
Average Hourly Rate
$100/hr
View Profile
Google reviews(47)2.9
XL Marketing Grp
UK B2B lead generation, appointment setting and digital marketing.
UK B2B lead generation, appointment setting and digital marketing agency in Chorley. Automotive and fleet specialists with an in-house 30-seat UK call centre...
Top Services:
Digital Marketing
SEO
Call Centers
Direct Marketing
Web Development
Show more
Location
Chorley, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$100/hr
View Profile
Google reviews(17)4.9
Abstrakt Marketing Group
B2B Lead Generation Powerhouse
The powerhouse of B2B lead generation, Abstrakt Marketing Group is uniquely poised to maximize your growth potential. Founded a little over 10 years ago in St. Louis, we now serve 1700+ clients across the nation with 550 employees at our disposal! Our full-service approach and comprehensive inbound/outbound...
Top Services:
Content Marketing
Social Media Marketing
Digital Marketing
Graphic Design
Creative Services
Show more
Location
St. Louis, Missouri
Number of Employees
500 - 999
Average Hourly Rate
$149/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(341)4.5
GAM Tech
Leave I.T to us!
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
IT Services
Cybersecurity
Managed Services
IT Compliance Solution
Cloud Consulting
Show more
Location
Calgary, Canada
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
Under $1,000
View Profile
Google reviews(58)4.7
Internet Nerdz
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
Top Services:
IT Services
Managed Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
Show more
Location
Pensacola, Florida
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
View Profile
DesignRush verified(1)4.3
Google reviews(11)4.3
Excelerate360
Accelerating Sales. Driving Growth.
Excelerate360 offers end-to-end sales services, providing support and resources to our clients at each stage of the sales cycle. We act as a partner and extension to your company, helping to accelerate your business growth...
Top Services:
Call Centers
Location
Hitchin, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$300/hr
Minimal Budget
$25,000 - $50,000
View Profile
Google reviews(11)4.5
Fresenel Partners
Lighting The Way for Stronger BusinessDecisions
Fresnel Partners is a Yardley, PA-based financial services firm delivering tax preparation, accounting, and strategic advisory solutions...
Top Services:
Accounting
Market Research
Business Consulting
Call Centers
BPO
Show more
Location
Delaware City, Delaware
Number of Employees
250 - 499
Average Hourly Rate
$400/hr
Minimal Budget
$1,000 - $10,000
View Profile
Konsyg PTE Ltd
Stop Chasing Leads. Start Closing Deals.
Konsyg is a global lead generation and sales outsourcing firm that delivers sales-ready leads, booked meetings, and scalable revenue growth for businesses of all sizes. We eliminate the hassle of cold outreach by providing pre-qualified, high-intent prospects, ensuring your sales team focuses on closing...
Top Services:
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
Show more
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$1000/hr
Minimal Budget
$1,000 - $10,000
View Profile

Call Centers Specializations

Services Related to Call Centers

Popular Services

How to Hire the Best Call Center Companies

How can a call center agency benefit your business?

Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.

According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.

However, customer expectations are also increasing.

52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.

Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.

Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.

How much do their services cost?

The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.

Here are approximate rates per region:

North America (United States and Canada): $25-$45 per hour
Western Europe and Australia: $35-$45 per hour
Eastern Europe and South Africa: $12-$15 per hour
Latin America: $10-$15 per hour
Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour

Based on these hourly rates, these are the estimated call center service costs:

Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.

In terms of engagement models, below are the average pricing packages:

Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.

Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.

How to choose the best provider for your business?

Consider following these steps to choose the best call center for your business:

Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.

What questions should you ask before hiring?

Before hiring a call center company, ask these questions to confirm business fit:

Relevant Background

Can you provide case studies and client references in my sector and with similar volume and complexity?
Can you share interaction recordings, service demos, or QA scorecards?
Where are your agents located? What is your talent selection and training process like?

Services and Processes

How do you handle escalations and difficult interactions?
Do you use AI in your processes? How do you balance human and automated services?
How do you approach quality assurance, and what QA targets do you recommend?
What are your security and compliance controls? What proof can you provide?

Related to Your Project

What SLAs can you commit to, and what happens if you miss them?
How do you customize your services to my brand voice, customer segments, and policies?
What software do you use, and can they integrate with my existing systems?
What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?

How do call centers monitor success?

Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.

These are the common KPIs that they track:

Customer experience

Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
First call resolution measures the percentage of calls that agents resolve within the first interaction.
Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.

Operational performance

Agent utilization tracks the average time an agent spends handling customer work.
Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Why companies trust DesignRush

Every agency is independently vetted before it can be listed or ranked

Identity Check

We verify businesses and reviewer LinkedIn profiles for integrity.

Agencies vetted: 129,387+

Portfolio Review

We review agency work, case studies, and results to confirm skill.

Applicants rejected: 47%

Ongoing Audit

We monitor listings regularly; outdated agencies are removed.

Agencies verified: 48

4.8102 reviews

4.8308 Reviews

Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.

See how rankings and monetization work.

5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:

Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.
Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.
Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.
Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.
Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:

AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.
AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.
Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.
Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).
Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:

	Outsource call centers	In-house call centers
Advantages	Lower infrastructure and employee costs Faster ramp and easier 24/7 coverage Access to proven process and multilingual talent Scale up and down more quickly	Greater control over hiring, training, and culture Tighter governance and direct oversight Easier alignment to product changes and internal stakeholders
Disadvantages	Less direct control over day-to-day execution Requires strong onboarding and training to match brand standards Risk of inconsistent performance if governance is weak	Higher fixed costs (management, recruiting, tools, and facilities) Slower to scale, especially during peak seasons Requires significant investment for 24/7 coverage
Best for	Brands with fluctuating customer support volumes Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage Businesses looking for affordable customer support solutions	Organizations that want greater control and operate in a highly regulated environment Companies with high complexity support tied closely to product Startups and small businesses with small customer service demand

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.

Choose nearshore if you want to balance cost, collaboration, and operational control.

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.