Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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It's Easy to do Business with Us
A proud member of the Equicom Group, a Filipino conglomerate, Equicom Services, Inc. - EquiServe is a trusted business process outsourcing (BPO) provider established in 2011. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including...
Top Services:
- BPO
- Call Centers
- Customer Support
- IT Services
- CRM Consulting
- Show more
- Location
- Makati, Philippines
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $10,000 - $25,000
Back Office Support for U.S. Property Preservation & Field Service Contractors
Feuern Outsourcing provides remote back office support for U.S. property preservation, mortgage field service, and field service contractors. We handle work order processing, bid writing, photo review and labeling, PCRs, invoicing, completion packages, portal updates, reporting, and QC. Our team works within...
Top Services:
- BPO
- Business Consulting
- Customer Support
- Managed Services
- Show more
- Location
- Chattogram, Bangladesh
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
LTCPro is a US-based healthcare outsourcing company providing revenue cycle management, medical billing, prior authorization, payroll, accounts payable, and bookkeeping exclusively for Skilled Nursing and Assisted Living facilities. Built for 25 to 50 bed operators who need specialist back-office support...
Top Services:
- Accounting
- BPO
- Location
- Pocatello, Idaho
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
We Drive Success.
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Gilbert, Arizona
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
Build the team you need. Outcomes defined. Flows mapped. Staffed in the Philippines.
We spec the capability, then build the team. Marketing and uniquely skilled roles from the Philippines, since 2006...
Top Services:
- Staff Augmentation
- BPO
- Digital Marketing
- Digital Services
- Branding
- Show more
- Location
- Makati, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Scalable 24/7 Support Teams
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
Top Services:
- BPO
- Social Media Marketing
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Simplify Scale Succeed
Fortunes24 helps businesses in the US, UK, and Australia scale smarter with skilled, cost-efficient teams for customer support, sales, and back-office operations. We combine skill-first hiring with 24/7 availability to deliver consistent, measurable results...
Top Services:
- BPO
- Location
- Navi Mumbai, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $10,000 - $25,000
Trusted By Leading Healthcare Providers
Right on Time Billing Services is a Houston-based medical billing company offering coding, claims submission, and full revenue cycle management. We help Home Health, Hospice, and Behavioral Health practices reduce denials and increase revenue...
Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Your Trusted Outsourced Staffing Agency & Recruitment Partner
Global Staff Network is an Australian-owned offshore staffing partner that helps businesses build reliable remote teams in the Philippines. They support growth with tailored recruitment, payroll, IT support, and managed offshore staffing across construction, admin, finance, marketing, tech, and real estate...
Top Services:
- Accounting
- Web Development
- Video Production
- Graphic Design
- SEO
- Show more
- Location
- Davao City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $9/hr
Expert Staffing Partner for Your Business Growth
Building a remote team should improve operational capacity, not introduce communication gaps, management complexity, or inconsistent service delivery.Elite Sense Consulting provides remote staffing solutions for businesses seeking reliable, multilingual professionals who integrate into existing workflows...
Top Services:
- Business Consulting
- BPO
- Call Centers
- Logistics
- HR Outsourcing
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Outsourcing Data Entry Services Company
Ask Datatech provides quality Data Entry Service, Data Management Services, Email database creating for email marketing/Lead Generation, Magento & E-commerce Product Upload Services, Data Conversion Services, CV/Resume Formatting, Data Processing, Web Scrapping , Data Capture and Data Scrapping...
Top Services:
- Market Research
- BPO
- Software Development
- Location
- Surrey, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
Aidey is a Business Process Outsourcing company
Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions...
Top Services:
- Software Development
- BPO
- Call Centers
- eCommerce Development
- Show more
- Location
- Tel Aviv, Israel
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
We serve Success
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Rehoboth Beach, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Outsourcing Superiority Achieved Though The Global Impact Advantage
Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...
Top Services:
- BPO
- Location
- Monrovia, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
The eCommerce Development Specialists
Faith eCommerce Services is a leading outsourcing agency with a primary focus on eCommerce development...
Top Services:
- eCommerce
- Digital Marketing
- Social Media Marketing
- SEO
- eCommerce Development
- Show more
- Location
- Sonipat, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Portfolios Count
- 1 Project Listed
Leads Generation | Lead Enrichment | B2B Marketing
You need qualified prospects and we know exactly how to get them for you. Leads4Contact specializes in Lead Generation,Leads Enrichment, B2B Marketing, B2B Advertising, Web Scraping, Data Mining, Web Research, CRM Management and Virtue Assistant service...
Top Services:
- Digital Marketing
- Email Marketing
- Social Media Marketing
- eCommerce Development
- BPO
- Show more
- Location
- Lahore, Pakistan
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Hire a team in the Philippines at a fraction of the coast
Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...
Top Services:
- BPO
- Accounting
- Location
- Naga, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Your Perfect Partner For Improved Revenue Cycle Management Services
We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
Top Services:
- BPO
- Location
- Lansdale, Pennsylvania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Let's Grow Together
NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
Top Services:
- BPO
- SEO
- PPC
- Content Marketing
- Email Marketing
- Show more
- Location
- Mississauga, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
End-To-End Medical Billing Services
We are a medical billing firm that provides '24/7 Medical Billing Services' and provides end-to-end medical billing solutions to physicians, hospitals, medical institutes, and group practices. With our speedy and low-cost services, we help you earn more money. Our tailored Income Cycle Management (RCM)...
Top Services:
- BPO
- Location
- Marietta, Georgia
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Portfolios Count
- 1 Project Listed
Local Experience, Global Pricing
We are a boutique firm that takes a one-dimensional approach to locating the greatest personnel for your organization and then leading them toward reaching your business objectives. We give a soft layer of local Australian management while also ensuring that your company's offshore crew is culturally...
Top Services:
- BPO
- Call Centers
- Customer Support
- Managed Services
- IT Services
- Show more
- Location
- Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
We connect experiences without borders
We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
Top Services:
- BPO
- Call Centers
- Digital Marketing
- Location
- Mexico City, Mexico
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
Beyond the Calls, We serve You!
Total Quality Call Center is a One-stop Shop for all of your business needs. We are known for quality services with highest level of professionalism. Our Team is up for every job, managing different projects as we provide affordable business registration, business planning, CRM or Software setups and...
Top Services:
- Business Consulting
- Branding
- Logo Design
- BPO
- HR Outsourcing
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 15 Projects Listed
American quality call center and outsoured services at Philippine rates
Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Direct Marketing
- Show more
- Location
- Makati, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Portfolios Count
- 3 Projects Listed
Excellent People, Exceptional Service
Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
Top Services:
- Call Centers
- BPO
- HR Outsourcing
- Customer Support
- Show more
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
every call is a connection and every interaction is an opportunity.
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
- Call Centers
- BPO
- Customer Support
- Business Consulting
- HR Outsourcing
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Trust your buddy to have your back!
Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back!...
Top Services:
- HR Outsourcing
- BPO
- Location
- Pueblo, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Effortlessly Accurate, Every Time
Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...
Top Services:
- BPO
- Business Consulting
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Dhaka, Bangladesh
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Your success our process.
BolsterBiz specializes in offshoring services designed to optimize efficiency and boost business performance. Our tailored solutions, including 24/7 Customer Support, Digital Marketing, and Data Analytics, cater to your unique business needs...
Top Services:
- Customer Support
- Staff Augmentation
- BPO
- Location
- Wilmington, Delaware
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Streamlining Operations Maximizing Success
Femto-Soft IT Services, a premier destination for top-tier data research services. We're passionate about delivering the best business growth services for companies just starting as startups or industry players that established their market position long ago...
Top Services:
- Market Research
- Graphic Design
- Mobile App Development
- BPO
- Software Testing
- Show more
- Location
- Coimbatore, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
For Every Voice, We Deliver a Solution
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Leading Virtual Assistant Services Provider
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
Top Services:
- BPO
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
To Streamline & Grow Their Business With Us
Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...
Top Services:
- SEO
- Email Marketing
- Branding
- Digital Marketing
- PPC
- Show more
- Location
- Simi Valley, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Professional Outsourcing Solutions
WiseLex BPO Solutions is a dynamic and client-focused business process outsourcing company, specializing in interpretation, translation, and back-office support. With a team of skilled professionals across multiple languages Including Haitian Creole, French and Spanish and more...
Top Services:
- Translation Services
- HR Outsourcing
- Call Centers
- BPO
- Transcription Services
- Show more
- Location
- San Cristóbal, Dominican Republic
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Delegate Everything But Leadership.
Wing is a managed assistant service that places dedicated, AI-trained assistants inside growing companies and healthcare practices. Wing handles recruiting, training, and oversight, so clients get coverage they direct without managing performance, replacements, or continuity themselves. Assistants work inside...
Top Services:
- BPO
- Location
- Berkeley, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
Your dedicated team in the Philippines, managed for you
Offshored recruits and manages dedicated full-time staff in the Philippines for Australian businesses. Each team member works for one client only, in the client's systems and hours, across finance, administration, customer service, property, estimating, drafting and marketing roles. One all inclusive monthly...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Location
- Sydney, Australia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Scale Your Business with Trusted Business Process Outsourcing Services
Rankflow Services helps businesses streamline operations and scale efficiently through Business Process Outsourcing (BPO), Virtual Assistance, Operations Management, Project Management, Back Office Support, and PEO/EOR solutions...
Top Services:
- BPO
- Customer Support
- Digital Services
- Location
- Pannipitiya, Sri Lanka
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
WERVAS was founded in the year of 2016 at the City of Joy, Kolkata. Like all great stories, it was not started from any Garage but from a small cottage. Two dreamers wanted to introduce something new to support the whole “WWW” community; support small & medium businesses as well as individual startups...
Top Services:
- Social Media Marketing
- Digital Marketing
- SEO
- eCommerce
- Email Marketing
- Show more
- Location
- Kolkata, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Providing Data that drives sales
Providing 100% accurate data, catalog and content services to fortune 100 firms globally which helo...
Top Services:
- BPO
- Market Research
- eCommerce Development
- eCommerce
- Content Marketing
- Show more
- Location
- Worcester, Massachusetts
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
Making Outsourcing in the Philippines Work For You
Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
Top Services:
- Accounting
- Call Centers
- BPO
- HR Outsourcing
- Social Media Marketing
- Show more
- Location
- Quezon City, Philippines
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Hire Simply, Scale Quickly
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Staff Augmentation
- Show more
- Location
- Berlin, Maryland
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Empowering Your Success, Virtually.
The Virtual Assistant Team provides expert Virtual Assistant Services that encompass consultations and professional recruitment assistance. We're dedicated to helping you find the perfect Virtual Assistant someone who aligns with your business, resonates with your personality, and fulfills your distinct...
Top Services:
- BPO
- Location
- Brisbane, Australia
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Master your strengths, outsource your weaknesses
At 10 b Services, we acknowledge the collaborative strength arising from our diverse skill sets and anticipate the collective success we can attain as a cohesive team. Our commitment lies in harnessing this synergy to deliver exceptional outcomes for our clients, driven by innovation and expertise...
Top Services:
- IT Services
- Managed Services
- Big Data Analytics
- Business Consulting
- BPO
- Show more
- Location
- Kottayam, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
Personalized Business And Technology Services At Your Fingertips!
We get it; outsourcing can be a complex process. That's why we are here, our solutions make your life easier and your business stronger. Time and time again, we've helped our clients communicate with their customers quickly, efficiently, and effectively. We consistently deliver on our promises, and that's a...
Top Services:
- Call Centers
- BPO
- Staff Augmentation
- Location
- Guatemala City, Guatemala
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $7/hr
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Top Services:
- Web Development
- Digital Marketing
- AI Development
- HR Outsourcing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
Hire The World Top 1% Virtual Assistant
Include Work helps founders and teams save time and scale faster with expert Virtual Assistant and back-office support. With 100+ skilled VAs, we deliver reliable, high-quality solutions for admin, marketing, design, and research...
Top Services:
- IT Services
- CRM Consulting
- Digital Services
- UI/UX Design
- Digital Marketing
- Show more
- Location
- Dhaka, Bangladesh
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
No More Missed Business Calls
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
- Call Centers
- Email Marketing
- Digital Marketing
- BPO
- IT Services
- Show more
- Location
- Stratham, New Hampshire
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 10 Projects Listed
Outsource Your Back Office Today
Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...
Top Services:
- BPO
- Accounting
- Customer Support
- HR Outsourcing
- Call Centers
- Show more
- Location
- Cebu City, Philippines
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Outsource Smarter Grow Faster
USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...
Top Services:
- BPO
- Phone Answering Services
- Customer Support
- Call Centers
- Market Research
- Show more
- Location
- Cebu City, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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