Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
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We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
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UP Creative, Inc. is California Corporation with headquarters based in Long Beach, California and the parent company of UP Creative Technologies Private Ltd. registered in Chennai, India. With additional offices in Chennai & Singapore, UP Creative, Inc. is the premiere provider of global outsource technology...
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Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...
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FirstDigital has the right solution for you whether you are a large, medium or small business looking for a stable, reliable and dependable service...
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Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...
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Remote Teams, Virtual Assistants, Managedd Outsourcing from the Philippines...
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Blueshirt Media is the only call answering and lead recovery platform built exclusively for addiction treatment centers and behavioral health programs.We help treatment centers recover missed calls, re-engage lost leads, and bring more people back to treatment with HIPAA-compliant call answering av...
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Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive...
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Kolaxo CCS is a leading Answering Service in the United States with more than 500 industry-specific fully trained virtual operators. We have served more than 30,000 businesses. Get 24/7 telephone answering service to elevate and meet your customer expectations...
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For more than 30 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics you need to build and measure an effective customer journey map. SERVICE 800 programs reveal the actions and behaviors...
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Infosurv in Atlanta, Georgia is a specialized marketing research firm that offers comprehensive solutions. Our expertise lies in designing, administering and analyzing research that provides valuable insights from various stakeholders, including employees, customers and potential customers...
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Deliver excellent customer experiences for everyone. Unify your interactions and delight your customers on any channel. Support and motivate your agents and keep teams connected. Be more resilient...
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We, at Boketto, are the one stop solution for all your customer management, content creation and technical development needs. With a workforce of more than a hundred hardworking, skilled and dedicated employees and over a decade of experience in the field...
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Founded in 2000, InSource, Inc. has transformed from a leading IT technology staffing company to a trusted provider of cloud-based technology solutions centered around people, products, and processes. As an Elite ServiceNow Partner and a Managed Services Partner with Identity Management firm OKTA, we are...
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Welcome to Flexisales, an accountable, results driven organization with the primary objective of enabling our customers meet or exceed their sales targets one quarter at a time...
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Delivering SQL's in the form of appointments in the B2B tech space...
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Business to Business Telemarketing...
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You may contract for as briefly as a month or ongoing for as long as your need continues - LK Marketing supports you all the way...
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DRolls Associates helps companies maximize their growth by filling up their pipeline with qualified sales meetings...
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We provide specialized Consultancy and Solutions for Businesses attempting to gain greater popularity in their niches...
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Pinpoint Technologies, Inc. is a U.S.-based data & list solutions provider that specializes in supplying highly targeted business contact lists. The company serves clients in industrial, engineering & scientific research sectors, offering services such as email/direct mail/telemarketing lists, list...
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Since 2006, Adelina BPO has offered the best contact center solutions. Our goal is to provide our customers the greatest possible experience...
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LawyerLine helps busy lawyers with call intake, outbound prospecting, and other front office services...
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HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
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Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...
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TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
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Offer your patients a professional & compassionate, live medical receptionist, 24 hours a day, 7 days a week. Discover WellReceived's receptionist service...
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LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...
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Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
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Your Business, Our Solutions, Further Together...
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Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
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ContactPoint 360 helps the worlds premium brands transform customer experience...
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ROJO Workforce is a premier provider of Business Process Outsourcing (BPO) services. We are a team of passionate and experienced professionals who are committed to providing world-class services to our clients. We offer a wide range of services that includes customer support, healthcare personnel, technical...
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Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
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Market Decisions Research is a public policy research and consulting firm. We specialize in technically complex research, advanced survey methods, and pragmatic reporting for government, healthcare, and private entities...
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Cove Central is a national provider of hosted and on-premise Unified Communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, Cove Central solutions empower todays mobile and distributed workforces to be connected anywhere and on any device through voice...
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XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
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USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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There are so many things that a virtual assistant can help you with. How much time do you think you could regain once you begin the journey to delegation? Shorten your To-Do list today to begin focusing on the things that matter to you and letting go of the stress...
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1st Bytes goal is to help you focus on your business without getting hung up on daily technology frustrations. Managing diverse and constantly developing technology is not only stressful but may also lead to a confusing IT vision...
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SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
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Salesupply has always been a pioneer in helping online bands and retailers to expand internationally. With our ecommerce customer service we help over 500 brands and online retailers to compete like a local anywhere on earthOur 900 customer service agents can help your clients in 36 languages spread...
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BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
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With our B2B lead generation, you can be confident that not only will you get the sheer volume of leads necessary to drive growth but also a high-quality guaranteed. This way, your time is spent nurturing promising prospects rather than chasing down dead ends - resulting in greater success and higher...
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Acquirent provides outsourced sales solutions to businesses of all sizes, from emerging startups to renowned Fortune 500 companies. We are the go-to source for dynamic and successful business growth outcomes...
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Treemont Consulting is your trusted partner in success. Our team of experts provides valuable B2B solutions to help you reach new heights. Let us work with you every step of the way, delivering leads and ensuring continued growth...
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LGI stands at the forefront of sales readiness, creating an unrivaled bridge between businesses and potential customers. With a savvy combination of telephone appointment setting, market research surveys and webinar registrations, our clients benefit from seamless connections with their ideal audience...
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Tech Fi Technologies is an acclaimed IT company, pioneering a revolutionary new 'cubical approach' to software development. We're fueled by the passion and expertise of experienced leaders in web building & internet marketing – all guaranteeing superior results!...
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They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding top call center companies in the USA. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
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