Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Construction × Under $1,000 ×
  • America's best phone answering service taking care of your callers

    As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Duluth, Georgia
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Moneypenny USA Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Critter Control
    • The Federal Savings Bank
    • Sterne Kessler
    • BMW
    • Keller Williams
    • The Glass Guru
    • Eagle Biosciences
    • Charleston Heating & Air
    Data sourced from the agency's DesignRush profile

    Moneypenny USA Reviews & Testimonials

    • Eric Martin
      Eric Martin Owner at Undisclosed
      5.0

      Call Centers Review from Eric Martin

      The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

    • Benjamin Rose
      Benjamin Rose CEO at Undisclosed
      5.0

      Call Centers Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

    • Benjamin Rose
      Benjamin Rose Founder at Undisclosed
      5.0

      Phone Answering Services Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • People-powered answering service

    Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    AnswerConnect Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mosquito Squad
    • Stormguard
    • Crash Hotel
    Data sourced from the agency's DesignRush profile

    AnswerConnect Reviews & Testimonials

    • Natalie Russell
      Natalie Russell Owner at Arkansas Healthcare Insurance
      5.0

      Phone Answering Services Review from Natalie Russell

      Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.

    • Claire Riendeau
      Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte
      5.0

      Phone Answering Services Review from Claire Riendeau

      Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)

    • Dr. Harris
      Dr. Harris CEO at Kitty Corner Cat Clinic
      5.0

      Phone Answering Services Review from Dr. Harris

      Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Developing Companies That Endure

    We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    • Show more
    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Agency Y Services

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Bike Exchange
    • Newell's Express Worldwide Logistics
    • Zero Defect Manufacturing
    • Kairos Promotional Agency
    • Essinta
    • Woolco Foods
    Data sourced from the agency's DesignRush profile

    Agency Y Reviews & Testimonials

    • Jimmy Mancini
      Jimmy Mancini Owner at Mancini Corp
      5.0

      Lead Generation Review from Jimmy Mancini

      I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

    • Mark Stone
      Mark Stone Managing Director at Mark Stone Advisory
      5.0

      Lead Generation Review from Mark Stone

      They helped us with cold calling and closed a decent number of clients. Will hire them again.

    • Cristiana Galbiati
      Cristiana Galbiati Review from Google
      5.0

      Cristiana Galbiati's Review Sourced from Google

      I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • 24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

    • Fred Paskell
      Fred Paskell Review from Google
      5.0

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your employee costs, re-imagined lower

    Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Kimon Services Services

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Global Guardians
    • GorillaHub
    • 21st Century AV Ltd
    • n-gage messenger
    • Meeting Store
    • PNG CR
    Data sourced from the agency's DesignRush profile

    Kimon Services Reviews & Testimonials

    • Martin F
      Martin F Review from Google
      5.0

      Martin F's Review Sourced from Google

      Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Effortlessly Accurate, Every Time

    Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Instant Solution Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • Translation Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Dental Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Affordable Data entry services and solutions for your business

    virtualousPRO offers affordable, high-quality data entry services enabling SMEs to outsource key needs. Our end-to-end data management spans collecting, processing, integrating into CRMs cleanly formatted info ready to fuel decisions and growth. Cross-checking for accuracy, custom daily reporting, s...

    Top Services:

    • BPO
    • Market Research
    • Digital Marketing
    • Email Marketing
    • Transcription Services
    • Show more
    Location
    Guwahati, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $4/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    virtualousPRO Services

    • BPO
    • Market Research
    • Digital Marketing
    • Email Marketing
    • Transcription Services
    • Translation Services
    • Customer Support
    • Software Testing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rater8
    • Incisive Edge
    • Luvix
    Data sourced from the agency's DesignRush profile

    virtualousPRO Reviews & Testimonials

    • OZIOMA EZEUGO
      OZIOMA EZEUGO CEO at DeeoTech
      5.0

      Data Entry Review from OZIOMA EZEUGO

      Abhijit and His Team in virtualousPRO worked dedicatedly to deliver exceptional data entry and lead generation services for my brand. They maintained high level of accuracy and precision. I highly recommend them for similar services.

    • Justin Sabree
      Justin Sabree CEO at ShypRight Holdings, LLC
      5.0

      Data Entry Review from Justin Sabree

      My number one go to company for projects that require a more detailed and professional approach. Excellent customer service! Thanks VirtualousPRO!

    • Village Rain Diaries
      Village Rain Diaries Review from Google
      5.0

      Village Rain Diaries's Review Sourced from Google

      I’ve used virtualousPRO’s B2B list building services multiple times, and they’ve consistently exceeded my expectations. The data was accurate, well-organized, and delivered on time—every time. What stood out the most was their attention to detail and willingness to understand exactly what I needed. No fluff, no overpromising—just solid, reliable work. Highly recommend them to anyone looking for dependable lead generation support.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Award Winning Quality Driven

    For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Kalamazoo, Michigan
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Answer United Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food and Beverage Industry
    • Energy & Mining Industry
    • Health Care Industry
    Data sourced from the agency's DesignRush profile

    Answer United Reviews & Testimonials

    • Jackie B
      Jackie B Review from Google
      1.0

      Jackie B's Review Sourced from Google

      Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

    • Deep R
      Deep R Review from Google
      3.0

      Deep R's Review Sourced from Google

      I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.

    • Jon Liebertz
      Jon Liebertz Review from Google
      5.0

      Jon Liebertz's Review Sourced from Google

      Our favorite vendor, Answer United!As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.Looking forward to expanding our business relationship into the 2020 year!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    S3 Technology Group Services

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mad Subie Performance
    • Davis Realty
    • USAA
    Data sourced from the agency's DesignRush profile
  • The Digital Fanatics

    We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...

    Top Services:

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Xyden Solutions Services

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • IT Services
    • IT Compliance Solution
    • eCommerce
    • Email Marketing
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Phone Sales LLC
    • Choose Pristine LLC
    • Ellington Digital
    • 3E Project Solutions
    Data sourced from the agency's DesignRush profile
  • Diversified Holding Company

    We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...

    Top Services:

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Econx Group Services

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Call Centers
    • Market Research
    • Transcription Services
    • Accounting
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Hardware & Networking Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Irish-South African Contract Staffing Specialists

    Remote Staff.ie is an Irish remote staffing agency connecting businesses with pre-vetted South African professionals. All candidates are fluent English speakers who work standard Irish business hours, making collaboration seamless. With no PAYE, PRSI, or pension obligations, Irish companies can access quality...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Remote Staff Services

    • HR Outsourcing
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Surefire Safety
    • PB Studio
    • Protech Electrical Security
    • My Power
    Data sourced from the agency's DesignRush profile
  • A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    The Peak Hire Services

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Accounting
    • Market Research
    • Social Media Marketing
    • SEO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Entertainment Industry
    • Corporate Services Industry
    • Education Industry
    Data sourced from the agency's DesignRush profile
  • Professional Technology Assistance

    At Mannex IT Solutions we pride ourselves on our professionalism, attention to detail and commitment to excellence...

    Top Services:

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Show more
    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $31/hr
    Minimal Budget
    Under $1,000

    Mannex IT Solutions Services

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Logo Design
    • Web Design
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Megashift Logistics
    • Lerumo Properties
    • Tamas Fiber Optics
    • Kesani Trading
    • Khencee Projects
    • Angie's Nannies
    • Jochebed PTY LTD
    • Africalink Group
    Data sourced from the agency's DesignRush profile

    Mannex IT Solutions Reviews & Testimonials

    • Elke Nelson
      Elke Nelson Review from Google
      5.0

      Elke Nelson's Review Sourced from Google

      Excellent service, I can highly recommed Mannex IT SolutionsCommunicated very well, knowlegable and completed the job to satisfaction, efficiently. I wanted an UPS installed and the Wi-Fi range & speed improved at a guest house. Thank you for a job well done!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • To Be Clear And To Be Heard

    Deux-Points is a Moroccan communication and event agency specializing in event organization, written translation, and linguistic interpretation. The agency organizes conferences, corporate seminars, colloquiums, work meetings, and cultural or tourist events while helping clients communicate effectively across...

    Top Services:

    • Translation Services
    • Transcription Services
    • Creative Services
    • Web Development
    • SEO
    • Show more
    Location
    Fes, Morocco
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Deux-Points Culture Services

    • Translation Services
    • Transcription Services
    • Creative Services
    • Web Development
    • SEO
    • Event Marketing
    • Direct Marketing
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ministry of Tourism (Morocco)
    • IOM / UN Migration
    • African Ministerial Meeting
    • Mohammed VI Foundation
    • Crans Montana Forum
    • Google
    • Facebook
    • UN
    Data sourced from the agency's DesignRush profile
  • Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    OurWebmaster Services

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • PPC
    • Social Media Marketing
    • Business Consulting
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Advantec Global
    • BRT Marine
    • Oregon Wild Wood
    • Optimum Property Management
    • Fishermen Direct
    • Gold Beach Oregon
    • Kates Custom Sewing
    • Sticks and Stones Land Management
    • Tyson Crumley's Guide Service
    Data sourced from the agency's DesignRush profile
  • Simplifying Operations For Growing Businesses

    Streamline your operations with our effortless back-office support. Focus on growth while we handle the details. Outsource services such as data entry, CRM support, bookkeeping, and email management delivered by experienced professionals in India. Learn more and get started today!...

    Top Services:

    • IT Services
    • Big Data Analytics
    • IT Compliance Solution
    • BPO
    • Accounting
    • Show more
    Location
    Mysuru, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Infomaze One Services

    • IT Services
    • Big Data Analytics
    • IT Compliance Solution
    • BPO
    • Accounting
    • HR Outsourcing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Construction Industry
    • Corporate Services Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Infomaze One Reviews & Testimonials

    • Isha Goyal
      Isha Goyal Review from Google
      5.0

      Isha Goyal's Review Sourced from Google

      Infomaze One is a best Outsourcing company they have best Back-office operations and team as well

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    D3Mynds Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • HR Outsourcing
    • Market Research
    • Accounting
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Services Industry
    • Corporate Services Industry
    • Entertainment Industry
    Data sourced from the agency's DesignRush profile
  • Our business is to do your business

    At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...

    Top Services:

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Show more
    Location
    Udaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    Datum Decipher Analytics Services

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Software Development
    • IT Services
    • Call Centers
    • Customer Support
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Education Industry
    • HealthCare Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Datum Decipher Analytics Reviews & Testimonials

    • Pooja dhaker Pooja dhaker
      Pooja dhaker Pooja dhaker Review from Google
      5.0

      Pooja dhaker Pooja dhaker's Review Sourced from Google

      I’ve had an amazing journey with Datum Decipher Analytics. The leadership genuinely cares about employees, and the work environment is both challenging and rewarding. It’s a great place to build a career!

    • Pushkarna Nitesh
      Pushkarna Nitesh Review from Google
      5.0

      Pushkarna Nitesh's Review Sourced from Google

      Being a Datumite has been an extraordinary experience! Datum Decipher Analytics fosters a culture of innovation, collaboration, and personal growth that truly sets it apart. The leadership is supportive, the projects are cutting-edge, and the team spirit among Datumites is unmatched. Every day is an opportunity to learn, contribute, and grow in an environment that values its people. Proud to be part of this incredible journey!

    • Barkha Sharma
      Barkha Sharma Review from Google
      5.0

      Barkha Sharma's Review Sourced from Google

      Working with Datum Decipher Analytics has been a beautiful cherishing experience, the entire flow of work with in depth knowledge provided is commendable and this indeed makes the workplace a great one.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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