Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Retail × Under $1,000 ×
  • Developing Companies That Endure

    We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    • Show more
    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Agency Y Services

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Bike Exchange
    • Newell's Express Worldwide Logistics
    • Zero Defect Manufacturing
    • Kairos Promotional Agency
    • Essinta
    • Woolco Foods
    Data sourced from the agency's DesignRush profile

    Agency Y Reviews & Testimonials

    • Jimmy Mancini
      Jimmy Mancini Owner at Mancini Corp
      5.0

      Lead Generation Review from Jimmy Mancini

      I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

    • Mark Stone
      Mark Stone Managing Director at Mark Stone Advisory
      5.0

      Lead Generation Review from Mark Stone

      They helped us with cold calling and closed a decent number of clients. Will hire them again.

    • Cristiana Galbiati
      Cristiana Galbiati Review from Google
      5.0

      Cristiana Galbiati's Review Sourced from Google

      I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Delivering Customer Service with a Personal Touch

    ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...

    Top Services:

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Expertcallers Services

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Phone Answering Services
    • Market Research
    • Business Consulting
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Backbone Solutions
    • Bringsy
    • Authentic Gaming
    Data sourced from the agency's DesignRush profile
  • Elevate Your Online Presence!

    Elevate your online presence with UseCodify, your partners in web design and digital marketing. We specialize in creating captivating websites and boosting your visibility through SEO and innovative strategies. Let us help you stand out, connect with your audience, and achieve your digital dreams...

    Top Services:

    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Software Development
    • Mobile App Development
    • Show more
    Location
    Berlin, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $16/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    UseCodify Services

    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Software Development
    • Mobile App Development
    • IT Services
    • IT Compliance Solution
    • Business Consulting
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SlimeBox
    • Dakea
    • HSR Active Furniture
    • SkylineBuilds
    • Frankiestrona
    • Club360
    • Ayu Healing
    • Kiddoways
    Data sourced from the agency's DesignRush profile

    UseCodify Reviews & Testimonials

    • frankiesushisite
      frankiesushisite Review from Google
      5.0

      frankiesushisite's Review Sourced from Google

      It was a real pleasure to work with UseCodify to create the frankiestrona website. Their creative approach and attention to detail perfectly reflected my vision. Communication was smooth and regular, so I was always up to date. The project was delivered on time, exceeding my expectations in terms of professionalism and ease of use. I highly recommend UseCodify for their expertise and commitment to quality.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000

    Hit Rate Solutions Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mark Medeiros
    • David Tillman
    • Sandy Zell
    Data sourced from the agency's DesignRush profile

    Hit Rate Solutions Reviews & Testimonials

    • ALIMINA REYES HERNANDEZ
      ALIMINA REYES HERNANDEZ Review from Google
      5.0

      ALIMINA REYES HERNANDEZ's Review Sourced from Google

      We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.

    • Au-Niq Vybze
      Au-Niq Vybze Review from Google
      5.0

      Au-Niq Vybze's Review Sourced from Google

      I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.

    • Ms RobynHood
      Ms RobynHood Review from Google
      1.0

      Ms RobynHood's Review Sourced from Google

      They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • every call is a connection and every interaction is an opportunity.

    Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Wazowski Outsourcing Services

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Digital Marketing
    • Affiliate Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AS Auto Moto Sale
    • Boca Connections
    • Folsay Investments
    • Silverlight
    Data sourced from the agency's DesignRush profile

    Wazowski Outsourcing Reviews & Testimonials

    • Mohamed Ahmad
      Mohamed Ahmad Review from Google
      1.0

      Mohamed Ahmad's Review Sourced from Google

      Enslaved to peopleThey took 4 in a batch and didn't accept a single one or compensate them for the time off. Why did they accept them in the first place? Enslaved.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Sales Enablement Partner.

    Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...

    Top Services:

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Denave Services

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Business Consulting
    • Social Media Marketing
    • Direct Marketing
    • Advertising
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Lenovo
    • Saint Gobain
    • Marg
    Data sourced from the agency's DesignRush profile

    Denave Reviews & Testimonials

    • Rutteren Morgan
      Rutteren Morgan Review from Google
      1.0

      Rutteren Morgan's Review Sourced from Google

      I recently attended an interview with Denave for a Talent Acquisition role, and it was a disappointing experience. The interviewer Shalini (Global HR) demonstrated a lack of professionalism throughout the session.I felt I was not given a fair chance to express myself, as the interviewer appeared more interested in steering the conversation to her preferences. Additionally, I was surprised by her comments about my career transitions, especially since her profile suggests similar patterns.The session was further marred by poor etiquette, such as answering phone calls during the interview. As someone with extensive experience in recruitment, I expected a higher standard of professionalism from a company like Denave. This experience has raised concerns about their commitment to a candidate-focused hiring process.

    • Vy Ro Cam
      Vy Ro Cam Review from Google
      5.0

      Vy Ro Cam's Review Sourced from Google

      It's has been 8 months now since I joined the company, such a great team ever. Co-workers are friendly, Team leaders are very supportive and thoughtful. HR team, IT team always response immediately when ever have an issue. :)

    • NGUYEN TRAM
      NGUYEN TRAM Review from Google
      5.0

      NGUYEN TRAM's Review Sourced from Google

      October 2021 will mark my 6th anniversary of my employment at Denave.Something that I have experienced in Denave is the encouragement for growths.I have moved up over 6 years in Denave. When I joined Denave I didn’t see myself as a manager, and now I manage multiple people. And I was only able to do that through the support from my team and the encouragement of my managers .It has been a great journey to me and I am proud to be a part of Denave family.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    S3 Technology Group Services

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mad Subie Performance
    • Davis Realty
    • USAA
    Data sourced from the agency's DesignRush profile
  • Digitalizing Businesses.

    Shaligram Infotech is a distinguished software development company that excels in delivering bespoke software development, web development, mobile app development, Microsoft Dynamics 365 Development & consulting, and outsourcing services. Our expertise spans a wide spectrum of technological solutions...

    Top Services:

    • UI/UX Design
    • Web Development
    • Cloud Consulting
    • Mobile App Development
    • CRM Consulting
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    Shaligram Infotech Services

    • UI/UX Design
    • Web Development
    • Cloud Consulting
    • Mobile App Development
    • CRM Consulting
    • ERP Consulting
    • Managed Services
    • IT Compliance Solution
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food Industry
    • FinTech Industry
    • Retail Industry
    Data sourced from the agency's DesignRush profile

    Shaligram Infotech Reviews & Testimonials

    • Navid Alipour
      Navid Alipour CEO at CureMetrix
      5.0

      Web Development Review from Navid Alipour

      They did an outstanding job upgrading and improving our website. Their expertise in web development significantly enhanced our site's performance and user experience, perfectly aligning with our mission to advance AI-based technology for better breast cancer and heart disease detection. Professional, detail-oriented, and efficient.I highly recommend!

    • Luke Friang
      Luke Friang Chief Technology and Product Officer at The RealReal
      5.0

      Web Development Review from Luke Friang

      Shaligram has been a game-changer for our online luxury goods marketplace. They expertly implemented live chat support, providing immediate assistance to our users, and created a comprehensive help center with FAQs, guides, and contact options. Their attention to detail and commitment to enhancing user experience have significantly boosted our customer satisfaction.

    • Renis Dobariya
      Renis Dobariya Review from Google
      5.0

      Renis Dobariya's Review Sourced from Google

      Joining Shaligram Infotech as a fresher has been an incredible opportunity. The company's supportive environment, continuous learning initiatives, and guidance from experienced professionals have helped me grow both personally and professionally.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Grow Your Online Sales with Expert Marketplace & Product Data Management

    Softwebwork helps eCommerce sellers grow with expert marketplace management, SEO-optimized listings, and accurate product data services...

    Top Services:

    • Customer Support
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Soft Web Work Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Consumer Goods Industry
    • Retail Industry
    Data sourced from the agency's DesignRush profile
  • You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.

    Essential Virtual Assistant LLC, established in February 2023, is a leading provider of virtual assistant services based in Riviera Beach, Florida. Our mission is to empower businesses by offering tailored administrative support, enabling them to focus on core operations and achieve greater efficiency...

    Top Services:

    • Social Media Marketing
    • Transcription Services
    • Customer Support
    • Email Marketing
    • Show more
    Location
    West Palm Beach, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Essential Virtual Assistant Services

    • Social Media Marketing
    • Transcription Services
    • Customer Support
    • Email Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • XD Event Hall & Catering
    • Ultra Air Conditioning
    • Evans Air Ducts
    • Kofi's Not So Wine & Wifi Bar
    • TLC Coffee Bar & Co.
    • NAACP
    • Upaya
    • Blue Line Law Firm
    • Neighborhood Allies
    • Kamilah Lee
    Data sourced from the agency's DesignRush profile
  • We Believe To Make Leaders

    Hills Dot is a rapidly expanding software development company committed to delivering outstanding services in web, mobile, and game development, as well as eCommerce, digital marketing, WordPress, SEO, and content writing. Our team tirelessly harnesses its artistic talents to transform your ideas into...

    Top Services:

    • Digital Services
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Digital Marketing
    • Show more
    Location
    Bahawalpur, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Hills Dot Services

    • Digital Services
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Digital Marketing
    • SEO
    • IT Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Gorilla Commerce
    • Words Worth & Black
    • Panagoula Efthimiou
    • Bright Associates
    Data sourced from the agency's DesignRush profile
  • Professional Technology Assistance

    At Mannex IT Solutions we pride ourselves on our professionalism, attention to detail and commitment to excellence...

    Top Services:

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Show more
    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $31/hr
    Minimal Budget
    Under $1,000

    Mannex IT Solutions Services

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Logo Design
    • Web Design
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Megashift Logistics
    • Lerumo Properties
    • Tamas Fiber Optics
    • Kesani Trading
    • Khencee Projects
    • Angie's Nannies
    • Jochebed PTY LTD
    • Africalink Group
    Data sourced from the agency's DesignRush profile

    Mannex IT Solutions Reviews & Testimonials

    • Elke Nelson
      Elke Nelson Review from Google
      5.0

      Elke Nelson's Review Sourced from Google

      Excellent service, I can highly recommed Mannex IT SolutionsCommunicated very well, knowlegable and completed the job to satisfaction, efficiently. I wanted an UPS installed and the Wi-Fi range & speed improved at a guest house. Thank you for a job well done!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services serves as your accelerator in the digital race, offering tailored strategies, measurable results, and a fervent commitment to driving businesses forward in the online realm. With a focus on delivering customized solutions and tangible outcomes, we are dedicated to propelling our clients to...

    Top Services:

    • Digital Services
    • Branding
    • Logo Design
    • Web Design
    • WordPress Website Design
    • Show more
    Location
    Ćuprija, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Brisk Web Services Services

    • Digital Services
    • Branding
    • Logo Design
    • Web Design
    • WordPress Website Design
    • SEO
    • Business Consulting
    • Translation Services
    • Customer Support
    • Transcription Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Kunsten
    • Atlas Agency Launch Lab
    • Mentoras
    Data sourced from the agency's DesignRush profile
  • Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Workeely Services

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Andgo Systems
    • BluEarth Renewables Inc.
    • Birchcliff Energy Ltd.
    • Great Little Box Company Ltd.
    • Trialto Wine Group Ltd.
    • More Than Just Feed Inc.
    • Visier Inc.
    Data sourced from the agency's DesignRush profile
  • Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    OurWebmaster Services

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • PPC
    • Social Media Marketing
    • Business Consulting
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Advantec Global
    • BRT Marine
    • Oregon Wild Wood
    • Optimum Property Management
    • Fishermen Direct
    • Gold Beach Oregon
    • Kates Custom Sewing
    • Sticks and Stones Land Management
    • Tyson Crumley's Guide Service
    Data sourced from the agency's DesignRush profile
  • Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Webwers Cloudtech Private Limited Services

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Call Centers
    • Customer Support
    • BPO
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Indiamart
    • AscentBPO
    • CreditRupay
    • Uptojobs
    • Adtopush
    Data sourced from the agency's DesignRush profile

    Webwers Cloudtech Private Limited Reviews & Testimonials

    • Mukesh
      Mukesh Review from Google
      5.0

      Mukesh's Review Sourced from Google

      The consultancy is superb and with they having office just near sec62 makes things only easier for us in terms of brainstorming and solutioning for our weekly stock clearance sale campaigns. I am very much now dependable on them to make my marketing goals achievable for every passing quarter.

    • Clash with Vikas
      Clash with Vikas Review from Google
      5.0

      Clash with Vikas's Review Sourced from Google

      Since implementing Webwers Cloudtech’s auto dialer software, our outbound call efficiency has improved by 40%, resulting in a significant boost in sales revenue.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    RIOT Ecommerce Solutions Services

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Logo Design
    • Digital Marketing
    • Social Media Marketing
    • Creative Services
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sensibo
    • Nordic Peace
    • Veronica Taylor Consulting
    • INNSTAR® Official Store
    • The Positive Christian
    • Glasses USA
    Data sourced from the agency's DesignRush profile
  • Your Trusted Partner In Scalable BPO Services

    We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...

    Top Services:

    • BPO
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Zoetic BPO Services Services

    • BPO
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • PMKVY
    • Bank DSA
    • Kiddy Widdy
    • Ayurvedic Farma
    • ORM Management
    • CARS24
    • Axis Bank
    Data sourced from the agency's DesignRush profile
  • Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Eminenture Services

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Digital Marketing
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CEAT
    • TATA
    • Amazon
    • Piramal
    Data sourced from the agency's DesignRush profile

    Eminenture Reviews & Testimonials

    • anoop sharma
      anoop sharma Review from Google
      1.0

      anoop sharma's Review Sourced from Google

      Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time

    • Nilesh Kushwaha
      Nilesh Kushwaha Review from Google
      5.0

      Nilesh Kushwaha's Review Sourced from Google

      The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.

    • Lowrence Sen
      Lowrence Sen Review from Google
      5.0

      Lowrence Sen's Review Sourced from Google

      “I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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