Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
We are a 24 hour 7 day per week answering service/call center. We provide excellent telephone service through a combination of professional, experienced employees and state-of-the-art technology...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Orlando, Florida
- Number of Employees
- Under 49
We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
Top Services:
- BPO
- Call Centers
- Location
- Needham, Massachusetts
- Number of Employees
- Under 49
Expect more from your business phone system provider...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Boston, Massachusetts
- Number of Employees
- Under 49
Ansaphone Service, Inc. was founded in 1945 to provide skilled, efficient telephone answering services to the medical and law business community of Cambridge. Over sixty years later, Ansaphone now services local and national companies in many industries including: Home Health, Property Management, Large...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Quincy, Massachusetts
- Number of Employees
- Under 49
Pauline O’Donovan started O’Donovan’s Answering Service 50 years ago in the basement of her home. Dedicated businesswoman, mother of 5, and amazing wife there was nothing that could stop her from achieving her goals...
Top Services:
- Call Centers
- Location
- Somerville, Massachusetts
- Number of Employees
- Under 49
We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Chelmsford, Massachusetts
- Number of Employees
- Under 49
Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...
Top Services:
- Call Centers
- Location
- Rosendale, New York
- Number of Employees
- Under 49
Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Quincy, Massachusetts
- Number of Employees
- Under 49
Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX...
Top Services:
- Call Centers
- Location
- Boston, Massachusetts
- Number of Employees
- Under 49
Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow...
Top Services:
- Call Centers
- Location
- Walnut, California
- Number of Employees
- Under 49
AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- El Cajon, California
- Number of Employees
- Under 49
Call24 Communications Inc offers 24/7 Answering Service and Call Center Solutions for the greater San Francisco Bay Area...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
Tactical TeleSolutions (TTS) is a boutique lead generation agency in the Bay Area. TTS was established in 1991 and has developed innovative calling campaigns for Start Ups to Fortune 500 clients...
Top Services:
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
HIghPower call center is world renown near shore call center located in the heart of Tijuana minutes from the U.S border. Our team is bilingual, professional, and driven by performance goals. Our Call Center is second to none complete with a corporate structure and professional work environment...
Top Services:
- Call Centers
- BPO
- Location
- Los Angeles, California
- Number of Employees
- Under 49
Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing agencies across the nation...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Camarillo, California
- Number of Employees
- Under 49
In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365...
Top Services:
- Call Centers
- BPO
- Location
- Los Angeles, California
- Number of Employees
- Under 49
Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems...
Top Services:
- BPO
- Call Centers
- Location
- New York City, New York
- Number of Employees
- Under 49
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and...
Top Services:
- Call Centers
- Managed Services
- Location
- New York City, New York
- Number of Employees
- Under 49
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...
Top Services:
- BPO
- Phone Answering Services
- Call Centers
- Managed Services
- Show more
- Location
- El Paso, Texas
- Number of Employees
- Under 49
Boon-Chapman serves clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice, it's what makes us who we are...
Top Services:
- BPO
- Call Centers
- Location
- Austin, Texas
- Number of Employees
- Under 49
Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors...
Top Services:
- BPO
- Call Centers
- Location
- Plano, Texas
- Number of Employees
- Under 49
EBQ is an outsourced sales and marketing organization that provides services to help companies scale...
Top Services:
- BPO
- Call Centers
- CRM Consulting
- Customer Support
- Show more
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- Austin, Texas
- Number of Employees
- Under 49
Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...
Top Services:
- Market Research
- BPO
- Phone Answering Services
- Call Centers
- Digital Marketing
- Show more
- Location
- Hurst, Texas
- Number of Employees
- Under 49
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach...
Top Services:
- Call Centers
- BPO
- Location
- Orlando, Florida
- Number of Employees
- Under 49
iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- Port St. Lucie, Florida
- Number of Employees
- Under 49
Sage Outsource Solutions is a boutique customer contact center with a focus on SaaS, eCommerce, and rapidly growing companies. Our family-owned operation takes great pride in fostering outstanding customer relationships that increases lifetime customer value...
Top Services:
- Call Centers
- Location
- Pompano Beach, Florida
- Number of Employees
- 100 - 249
FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
Top Services:
- Call Centers
- BPO
- Location
- Santa Ana, California
- Number of Employees
- Under 49
With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...
Top Services:
- Customer Support
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- Rancho Cucamonga, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Manhattan Beach, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
SalesHive is a B2B Lead Generation Agency that uses cold calling, email, and linkedIn to book meetings with qualified buyers by using our proprietary sales outreach platform and CRM...
Top Services:
- Digital Marketing
- Call Centers
- Email Marketing
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
We are the fastest growing business services provider based in the US with the network of our valued customers spread far and wide to all parts of the world. We offer a plethora of services from impeccable transcription to reliable outsourcing, from effective digital marketing to lead generation and a lot...
Top Services:
- Call Centers
- Transcription Services
- Location
- Sheridan, Wyoming
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $25,000 - $50,000
Making Good On The Promise! These five words are more than our corporate tagline; they encapsulate the essence of what we do at ABC-Amega. From empowering credit professionals to making better credit-granting decisions to collecting debts our clients are owed around the world, we operate with a strong...
Top Services:
- Business Consulting
- Call Centers
- Location
- Buffalo, New York
- Number of Employees
- 100 - 249
Never miss another business call again.We will answer every call and book appointments.Let us give you the time back to focus on growing your business...
Top Services:
- Phone Answering Services
- Call Centers
- Digital Marketing
- Location
- Sterling Heights, Michigan
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
Top Services:
- Web Development
- Call Centers
- eCommerce Development
- BPO
- Web Design
- Show more
- Location
- Seattle, Washington
- Number of Employees
- 50 - 99
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
- BPO
- Call Centers
- Customer Support
- Business Consulting
- Show more
- Location
- Nacogdoches, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $10,000 - $25,000
A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups...
Top Services:
- BPO
- Call Centers
- Location
- Greenwood Village, Colorado
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
CaptionCall is an ardent supporter of hearing health and organizations that support people with hearing loss. We continue to lead the way with technologies that make communications easier...
Top Services:
- Call Centers
- Location
- Salt Lake City, Utah
- Number of Employees
- 1000 & Up
Alvaria delivers higher intelligence and efficiency for optimized customer experience (CX) and workforce engagement solutions that are scalable, resilient and secure with speed and pinpoint accuracy...
Top Services:
- Digital Marketing
- Call Centers
- Location
- Boston, Massachusetts
- Number of Employees
- 1000 & Up
ADL provides all aspects of business telecommunications, phone lines, high speed internet, human resource support, remote team support with software, answering service, administrative support, live chat and custom account services...
Top Services:
- Call Centers
- Location
- Denver, Colorado
- Number of Employees
- Under 49
Founded in 1996, Nowcom quickly evolved into a leading provider of Internet applications and business solutions for the used car market. Today, Nowcom provides innovative solutions for both car dealers and car buyers, ranging from its flagship product, DealerCenter, to its premier car listing website...
Top Services:
- Call Centers
- Web Design
- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Responsive Technology Partners is a network and technology support company with offices across the southeast...
Top Services:
- IT Services
- Cybersecurity
- Call Centers
- Digital Marketing
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
Top Services:
- Call Centers
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- 100 - 249
AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Staff Augmentation
- Show more
- Location
- Berlin, Maryland
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Business Consulting
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
UP Creative, Inc. is California Corporation with headquarters based in Long Beach, California and the parent company of UP Creative Technologies Private Ltd. registered in Chennai, India. With additional offices in Chennai & Singapore, UP Creative, Inc. is the premiere provider of global outsource technology...
Top Services:
- Digital Marketing
- Call Centers
- Location
- Long Beach, California
- Number of Employees
- 250 - 499
Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Salt Lake City, Utah
- Number of Employees
- 100 - 249
FirstDigital has the right solution for you whether you are a large, medium or small business looking for a stable, reliable and dependable service...
Top Services:
- Call Centers
- Location
- Salt Lake City, Utah
- Number of Employees
- 100 - 249
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide: How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
|
| Low budget: $25,000-$50,000 |
|
Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly