Looking for a credible virtual receptionist company to elevate customer experience and improve operational efficiency? We explored authentic client feedback, relevant case studies, and the industry standing of numerous candidates to help businesses like yours discover the best outsourced receptionist services. Browse our directory and personalize your search by location, pricing, minimum budget, team size, and other criteria.
After evaluating hundreds of companies, we carefully selected a list of top virtual receptionist companies, considering their services, awards, portfolios, industry reputation, pricing, and client reviews. Examine these leading agencies and their specializations to find a trustworthy partner to grow your business.
The Number 1 Virtual Receptionist Company as Selected by DesignRush Is...
Notable clients: Law Office of A. James Mullaney, Diamond Equity, Jonesly MMA Academy, Brovil Associates, Kav Real Estate Services
On a mission to create engaging customer interactions, PATLive provides virtual receptionists that seamlessly integrate with clients’ teams. Its customer service portfolio comprises live call answering, call screening and transfers, message taking, lead collection, sales calls, appointment scheduling, event registrations, emergency dispatch, and new client intake, among others. The company incorporates various software solutions to enable a more streamlined workflow, including Calendly, SalesForce, BigCommerce, Shopify, Clio, PropertyWare, and Yardi. With roots in the telecom industry, PATLive has delivered above-and-beyond customer service for over 33 years.
PATLive Success Story
Challenge: Family law attorney James Mullaney was running his practice alone, rendering him unable to answer many calls from clients and customers, resulting in a significant opportunity loss.
Solution: Helping the client transition smoothly from its previous provider, PATLive started answering calls within days. Its team captured leads, took notes, set appointments, saved voicemails, and forwarded relevant calls. Plus, PATLive’s app lets Mullaney listen to voice messages and review the team’s work at his convenience.
Results: Because of PATLive’s support, Mullaney gained new clients, enriched existing client relationships, and saved 25% on overhead costs. Mullaney was impressed by the virtual receptionist company, mentioning how the agency already knew to forward judge calls directly to him.
Empowering businesses by building human-centric customer relationships, Nexa customizes its virtual receptionist services to match client needs. The portfolio includes 24/7/365 live virtual receptionist, lead capture, sales intake, outbound sales, calling campaigns, live chat services, text messaging, customer relationship management (CRM) software integration, and reporting and analytics. Nexa also supplements these services with artificial intelligence (AI), encouraging clients to find the right balance between human receptionists and AI technology according to their needs.
Nexa Success Story
Challenge: Operating with a small team, a plumbing business struggled to answer customer calls. The lack of a designated workforce led to long wait times, missed calls during and after work hours, and slow response times during emergencies.
Solution: Nexa provided a full-service virtual receptionist team, comprised of both Spanish and English speakers, to handle call overflows and cover nights, weekends, and holidays. Emergency dispatch services were also employed, with the company conducting triages and escalations for quicker response times. The client also enlisted outbound call services to increase its sales.
Results: With the support of Nexa, the client responded to calls within 3 rings, covered 85% of after-hours calls, and boosted conversions by 25%, with 50% of the answered calls being leads. All these efforts resulted in a $20,000-$50,000 revenue increase per dedicated agent and a tenfold increase in return on investment (ROI).
Notable clients: The Social Media Pros, Kalfas Landscaping, DAPrDAN, The Smarter Garage, SouthEast Softwash
Aspiring to help businesses build meaningful customer connections, Jill’s Office provides holistic virtual receptionist services comprised of inbound and outbound calls, appointment scheduling, customer service, and website chat. Complementary to the service, the company offers on-the-spot bids, lead follow-ups and qualifications, bilingual receptionists, around-the-clock answering services, and customized scripting. Another notable offer of the virtual receptionist company includes a 14-day happiness guarantee policy, intended to assure businesses of its quality service.
Jill’s Office Success Story
Challenge: Despite effectively generating new leads for its clients, a small advertising agency was on the verge of losing business. With the clients lacking the resources to follow up on the new leads the agency was sending and schedule appointments, the need for an experienced customer service team was evident.
Solution: Jill’s Office partnered with the small advertising agency, supplementing its lead-generating services with outbound calls. It conducted follow-up calls and filtered low-quality leads. To maximize the impact, it also cultivated leads, providing more information about the business and scheduled appointments.
Results: Through Jill’s Office’s professionalism, the small advertising agency’s clients reported a scheduled rate of up to 60% — double the previous numbers. They also regained lost business opportunities, thus multiplying their ROI by twofold.
Notable clients: Featherlite, BMW, Eagle Biosciences, The Federal Savings bank, PMB Insurance Corporation
Dedicated to providing top-tier customer service, VoiceNation offers call transferring, bilingual answering, customized responses, 24/7 call answering, order processing, appointment scheduling, CRM integration, and online dashboard management services. On account of its award-winning services and 23 years of expertise, over 90,000 businesses trust VoiceNation to handle their outsourcing receptionist services. Notably, VoiceNation has received recognitions from Inc 5,000, Association of TeleServices International, and Great Place to Work®.
VoiceNation Success Story
Challenge: Trailer manufacturer Featherlite understood the importance of answering calls for customer experience and business growth. However, it could not handle all incoming calls, especially during promotional periods.
Solution: VoiceNation’s team delivered personable and attentive customer support, addressing client inquiries. The team was scheduled to answer customer calls from Friday evening to Monday morning, taking over Featherlite’s call overflow and providing around-the-clock answering service to ensure no call was missed or transferred to voicemail.
Results: With VoiceNation’s assistance, Featherlite answered all customer calls, improving customer experience, sales, and overall revenue.
Notable clients: Convert It Marketing, CMIT Solutions, Colorado Snoring and Sleep Apnea Center, Persevus, Chestnut Hill Legal
Smith.ai uses a unique synergy of human and artificial intelligence (AI) to drive client success. Its virtual receptionist service covers around-the-clock call answering, live chat, bilingual receptionists, appointment booking, call recording and transcriptions, outbound calls, warm phone transfers, and payment collection. With its proprietary AI solution and outsourced receptionist services, Smith.ai has helped over 3,000 businesses achieve customer success.
Smith.ai Success Story
Challenge: Despite producing high-quality leads for its law clients, Convert It Marketing realized that 33% of the leads were lost due to the firms’ inability to follow up on them. To remedy this situation, it partnered with Smith.ai to combine its turnkey marketing solutions with the agency's customer support services into an integrated product.
Solution: Smith.ai’s virtual receptionists managed inbound calls 24/7 and scheduled appointments directly on the attorneys' calendars. As part of the service, the team screened leads, blocked spam calls, and conducted warm phone transfers, allowing the legal firms to dedicate their time and resources to high-converting leads.
Results: Upon reviewing its data, Convert It Marketing discovered that Smith.ai captured over 50% of leads that would otherwise have been lost due to the lawyers’ lack of resources. Additionally, the client marked a 122% increase in call handling rate, higher revenue, and lower client churn rate.
Notable clients: Mathnasium, Ace Handyman, TeamLogic IT
AnswerForce is an outsourced receptionist services company offering message taking, live call transfer, appointment scheduling, lead capturing and qualifying, bilingual answering, and after-hours answering. The company provides scheduling solutions, live chat widgets, business phone lines, team messaging, and video meeting software to further supplement its client's customer service capabilities. By providing human-centric customer services, AnswerForce has helped hundreds of businesses expand their operations.
AnswerForce Success Story
Challenge: Because Mathnasium relied on voicemail to capture calls during busy periods and after office hours, it lost 30% of potential business opportunities across its franchisees. Recognizing AnswerForce’s expertise with franchise live answering services, Mathnasium enlisted the virtual receptionist company’s services.
Solution: Valuing every customer interaction, AnswerForce’s receptionists enabled 24/7 availability via phone and web, responding to every incoming phone call and live chat. It also booked appointments and captured leads while integrating with Mathnium’s custom solution, Radius.
Results: Over the course of the four-year partnership, AnswerForce has managed an impressive volume of Mathnasium’s calls, totaling over 180,000 interactions across 150 franchises. This extensive support has not only accommodated over 6,700 new customer inquiries but also significantly contributed to Mathnasium’s expansion across the US, Canada, and the United Kingdom.
Notable clients: Avid Property Management Inc, Bayer Health Care, NPR, PBS, Heinz
Combining experience, skilled talent, and technology, AnswerFirst Communications provides end-to-end virtual receptionist services, covering live call answering, patching, message taking, appointment scheduling, and software integrations. From phone calls to emails, web chats, text messages, and social media messages, the agency handles 3.5 million customer communications annually, with a six-second average time-to-answer rate and a 2% caller disconnect record. Recognizing this excellence, thousands of leading global brands and organizations have trusted AnswerFirst Communications for their customer services.
AnswerFirst Communications Success Story
Challenge: Initially, Avid Property Management answered after-hours and emergency calls in-house. However, the number of callers quickly increased, prompting it to enlist outsourced receptionist services to meet the demand.
Solution: AnswerFirst Communications' receptionists answered calls in a timely and professional manner and handled call overflows when the client's in-house team was over capacity. The team was also tasked with covering after-business hours, weekends, and holidays, ensuring the client's customers were always attended to. As part of the service, AnswerFirst Communications recorded every call, allowing the client to review customer statements and get more accurate details.
Results: In providing outstanding and reliable customer service, AnswerFirst Communications exceeded Avid Property Management’s expectations. Due to the lucrative collaboration, Avid Property Management has continued working with the virtual receptionist company for several years.
Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Socaz Painting, Reynolds Defense Firm, Your Practice Mastered
As a virtual receptionist company, LEX Reception caters predominantly to law businesses, delivering 24/7 call answering, lead intake services, bilingual receptionists, appointment scheduling, and outbound calling services. To seamlessly blend with clients’ teams and provide satisfactory customer services, the company offers integration with various niche software and CRM solutions, including Clio, MyCase, LawPay, and Filvine. Throughout its 12 years of industry experience, LEX Reception has amassed over 900 positive reviews from satisfied clients, attesting to its credibility and service quality.
LEX Reception Success Story
Challenge: Hammerschmidt, Stickradt, and Associates understood that every missed call could mean a lost business opportunity. While the law firm could handle incoming customer calls during working hours, it needed a virtual receptionist company to cover after-work hours, including weekends.
Solution: LEX Reception appointed agents to capture potential leads on nights and weekends, wherein they answered calls with a warm and professional tone. The agents followed a script to give the impression that they were a part of the client’s in-house team. Across the service, they noted important information and scheduled appointments to assist the client in following up on the lead.
Results: Within the first weekend, LEX Reception scheduled 2 potential customers, earning the client about $4,000-$5,000 in revenue. In providing after-hours and weekend answering services, the agency minimized the chances of the leads going to the competition due to the client missing its calls.
Notable clients: Mosquito Squad of Columbia, Fujitsu, CPCDirect Oldcastle, Early Impact
AnswerConnect emphasizes human connection in all its services, supplying businesses with 24/7 customer service, voicemail attendance, and call forwarding and routing. To maximize the impact of the service, it supplements it with lead generation and qualification, appointment booking, bilingual services, inbound sales, and live chat support. Recognized by Forbes for its top-tier answering services, AnswerConnect offers a portal and app that enables clients to connect with its virtual receptionist team and customers in real-time.
AnswerConnect Success Story
Challenge: With branches across three locations, Mosquito Squad of Columbia needed help answering customer calls and booking appointments, seeking to hire human agents rather than implementing AI responses.
Solution: AnswerConnect took over the after-hour calls and appointment booking. The virtual receptionist company introduced the AnswerConnect App across the flow, allowing the client to host video meetings and consultations and reply to incoming messages from customers. Through the app, the client could conveniently manage calls and appointments anywhere, have a centralized client database, and gain transparency on all activities.
Results: AnswerConnect obtained a considerable number of new leads, ensuring all callers felt valued. The client emphasized that the partnership with AnswerConnect constituted a wise investment, saving the company money, time, and operational disruptions.
With a dedicated team of 200 employees, Digital Minds BPO offers tailored solutions comprising live chat support, email support, customer care, phone support, in-app support, social media support, help desk support, order taking, eCommerce customer support, technical support, and after-hours support. In providing these services, the company aims to help clients scale their customer support capabilities cost-effectively without concerns about managing the talent. To date, Digital Minds BPO has completed over 50 projects, having partnered with 42 businesses worldwide.
Digital Minds BPO Success Story
Challenge: An established eCommerce company was experiencing a high influx of customer messages and emails, overwhelming its in-house team. Because of the delayed customer response, the business was gaining a bad reputation.
Solution: Digital Minds BPO assembled a support team that intensively worked on lowering the backlog, seeking to leave customers satisfied after every interaction. Simultaneously, the team handled live chat and email correspondence, addressed incoming inquiries, feedback, and reviews, and escalated customer complaints to the appropriate departments. In an effort to improve the client’s reputation, the team proactively engaged happy customers, asking them to leave reviews.
Results: Through Digital Minds BPO’s strategic undertakings, the client was able to fix its damaged reputation, increase positive customer reviews, and enhance customer relationships.
Hiring a virtual receptionist typically costs around $36,184 annually, with some sources reporting averages closer to $29,459. On a monthly basis, this averages $3,015, or $695 per week, with an hourly rate of around $17. However, hourly wages can vary significantly, ranging from as low as $9.38 to as high as $30.53, depending on experience and location.
The top 50 virtual receptionist companies on DesignRush charge an average of $41 per hour. 28.7% of outsourced receptionist services on DesignRush accept projects under $1,000, indicating a strong availability of services for smaller-budget projects aimed at small businesses or startups. Conversely, the 0.6% of services that require a minimum budget of $50,000 indicate a focus on high-budget, enterprise-level solutions, likely involving more complex requirements, extended support, or specialized features.
However, these prices are reliant on the following factors:
Payment model Based on their needs, clients can choose between pay-per-minute, pay-per-hour, pay-per-call, and a monthly retainer fee
Niche service Jobs like healthcare virtual receptionists offer specialized knowledge, entailing higher service fee
Holiday and overtime pay While outsourced receptionist services provide around-the-clock customer support, they might charge for working overtime and on holidays
Technology setup Some agencies charge for integrating CRM, call tracking devices, and other platforms, especially when an organization doesn’t have an existing one
Text and phone call charges Some virtual receptionist providers might exclude phone bill charges from their price and ask clients to reimburse the accumulated fees
Agency location Outsourced virtual receptionists in countries like the Philippines and India have more affordable rates than the US due to the lower cost of living
How We Picked the Best Outsourced Receptionist Services
To select the best outsourced receptionist services, we reviewed hundreds of agency profiles, considering their niche expertise, past achievements, client references, and case studies. In doing so, we developed an effective evaluation process to identify the leading virtual receptionist companies capable of delivering quality customer experiences to various businesses.
Our team of industry experts conducted the evaluation based on the following criteria:
Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies
Team bios: Overview of employee profiles and relevant virtual receptionist experience
Top services: Core competencies and areas of focus
Virtual receptionist expertise: Ability to deliver exceptional customer support that enhances customer experience, business growth, and operational efficiency
America's best phone answering service taking care of your callers
Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Duluth, Georgia
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Moneypenny USA Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Critter Control
The Federal Savings Bank
Sterne Kessler
BMW
Keller Williams
The Glass Guru
Eagle Biosciences
Charleston Heating & Air
Data sourced from the agency's DesignRush profile
Moneypenny USA Reviews & Testimonials
Eric Martin Owner at Undisclosed
5.0★
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
Benjamin Rose CEO at Undisclosed
5.0★
Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
Benjamin Rose Founder at Undisclosed
5.0★
Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
AnswerConnect Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mosquito Squad
Stormguard
Crash Hotel
Data sourced from the agency's DesignRush profile
AnswerConnect Reviews & Testimonials
Natalie Russell Owner at Arkansas Healthcare Insurance
5.0★
Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte
5.0★
Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
Dr. Harris CEO at Kitty Corner Cat Clinic
5.0★
Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Call Management Resources provides 24/7 live answering, custom call center services, IT helpdesk support, live call screening, and HIPAA-compliant messaging for businesses across healthcare, legal, manufacturing, HVAC, property management, and government sectors...
Top Services:
BPO
Call Centers
Phone Answering Services
Location
Columbus, Ohio
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Call Management Resources Services
BPO
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
General Mills
Hollywood Casino
Mack Trucks
Storm King
Medpoint Management
Roundy's Supermarket
Best Courier
Data sourced from the agency's DesignRush profile
Call Management Resources Reviews & Testimonials
Linda Woessner Co-Owner at Southland REI Group
5.0★
Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
Anonymous Representative at Skip's BagelDeli
5.0★
Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
Michele Ahmadi Owner at Foot and Ankle Care of Long Island
5.0★
Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks...
Top Services:
Phone Answering Services
Location
Knoxville, Tennessee
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Gabbyville Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
C Sharp Video Productions
Ethode
Book2Clean
T.W. Family Law Attorney
JustMaid4You
Yaniv and Associates
Marszalek Law Firm
Via Nova Consulting
Tier 3 Technology Solutions
CornerStone Consulting
Data sourced from the agency's DesignRush profile
Gabbyville Reviews & Testimonials
Jotham King CEO at Book2Clean
5.0★
Phone Answering Services Review from Jotham King
Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!
Cesar Rodriguez Owner at Just Maid 4 You
5.0★
Phone Answering Services Review from Cesar Rodriguez
Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!
Joshua Holmes CEO at Ethode
5.0★
Call Centers Review from Joshua Holmes
The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...
Top Services:
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Show more
Location
Cheyenne, Wyoming
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Zedtreeo Services
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NDA Bound
NA
NDA
Data sourced from the agency's DesignRush profile
Zedtreeo Reviews & Testimonials
Muhammad Anas Asghar Manager at Everest Moving
5.0★
IT Services Review from Muhammad Anas Asghar
The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.
Muzamil shah CO Manager at Howards Van line
5.0★
IT Services Review from Muzamil shah
Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.
Saqib Jalil General Manager at Sinatra Moving Group
5.0★
IT Services Review from Saqib Jalil
Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US...
Top Services:
Call Centers
Location
Ontario, Canada
Number of Employees
100 - 249
Minimal Budget
Under $1,000
3C Contact Services Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Receptionist
Appointment Setting Services
Help Desk/Technical Support
Data sourced from the agency's DesignRush profile
3C Contact Services Reviews & Testimonials
Elena Vescio CEO at Undisclosed
5.0★
Call Centers Review from Elena Vescio
3C is one of our sister companies and the service provided has always been of higher quality. There is nothing this call centre can’t do. It exceeds all expectations and the professionalism, knowledge and dedication of its management/staff is remarkable. Koodos!
Jose Ortez Owner at Undisclosed
5.0★
Call Centers Review from Jose Ortez
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
Jose Ortez Review from Google
5.0★
Jose Ortez's Review Sourced from Google
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations...
Top Services:
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Show more
Location
Dipolog City, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$3/hr
Minimal Budget
Under $1,000
OBI Services Services
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Phone Answering Services
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Meorient
Senior Market Solutions
Congruent Marketing
Deenz Business Group
GoQAV
Data sourced from the agency's DesignRush profile
OBI Services Reviews & Testimonials
Robbie Forsyth Director at Youth Football Scotland
4.8★
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
Dusty Jenkins Owner at Go Explore With Us
5.0★
Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Show more
Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Vserve Ebusiness Solutions Services
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Web Design
eCommerce
SEO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Traci Miller
Marcia Maples
Joseph Powell
Data sourced from the agency's DesignRush profile
Vserve Ebusiness Solutions Reviews & Testimonials
Marie M. Harris Undisclosed at Retail
5.0★
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Danielle W Undisclosed at Retail
5.0★
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
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The Pressplay Group has been working in call centre and fulfilment for over 20 years with a team that combines years of industry experience and expertise, enabling the delivery of a one-stop solution that allows clients to focus on what they do best. From the most basic of briefs, we can make it happen...
Top Services:
Call Centers
Location
Barnstaple, United Kingdom
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Pressplay Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Call Centre
Wholesale
Warehouse and Storage
Data sourced from the agency's DesignRush profile
Pressplay Reviews & Testimonials
Helen Gray Managing Director at Fresh Collect
4.7★
Call Centers Review from Helen Gray
We have used Pressplay since we started our business in 2006 and I can honestly say that without them our business would not exist as it does today. We regularly explain and recommend the service to our own clients and I have yet to find one who is not impressed. The answering service enhances our offering and for me personally makes working around time constraints completely doable in a professional way.
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Virtual Assistant Indonesia provides solutions for eCommerce companies seeking reliable support on projects big or small. Our proven strategies drive excellence in every administrative and operational task we handle, delivering cost-effective call center services that scale with your business needs...
Top Services:
Call Centers
Accounting
Location
Jakarta, Indonesia
Number of Employees
Under 49
Average Hourly Rate
$13/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Virtual Assistant Indonesia Services
Call Centers
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Promostar - Italy
Wroxton Holdings - Malaysia
GTG Wellness - Korea
Yamatogawa - Indonesia
Be Fe Baby Fair - Korea
Borda - Germany
Art Zoo
CR & Partners
Purpose Bali
Brazilian Soccer School
Data sourced from the agency's DesignRush profile
Virtual Assistant Indonesia Reviews & Testimonials
Ebram Harimurti Bussiness Owner at PT Prakarsa Media Solusi
5.0★
Virtual Receptionist Review from Ebram Harimurti
Virtual Assistant Indonesia is very supporting and fullfill our needs. They can finish every job that we ask them to do We are very satisfied with their services
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MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
MiXBS, LLC Services
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CDEK
Buch
Ramayoga
Imark Tech
SovPlym
KNOVR
Data sourced from the agency's DesignRush profile
MiXBS, LLC Reviews & Testimonials
Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
5.0★
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
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Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
Under $1,000
Hit Rate Solutions Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mark Medeiros
David Tillman
Sandy Zell
Data sourced from the agency's DesignRush profile
Hit Rate Solutions Reviews & Testimonials
ALIMINA REYES HERNANDEZ Review from Google
5.0★
ALIMINA REYES HERNANDEZ's Review Sourced from Google
We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.
Au-Niq Vybze Review from Google
5.0★
Au-Niq Vybze's Review Sourced from Google
I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.
Ms RobynHood Review from Google
1.0★
Ms RobynHood's Review Sourced from Google
They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.
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BPO Company India | Call Center Outsourcing | Ascent BPO
Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...
Top Services:
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
Ascent BPO Services Services
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Phone Answering Services
SEO
Cloud Consulting
Web Development
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Guwahati University
Silver Pumps & Motors
Pradhan Mantri Kaushal Vikas Yojana
IndiaMART
HDFC Bank
Data sourced from the agency's DesignRush profile
Ascent BPO Services Reviews & Testimonials
Ankit Kumar Review from Google
1.0★
Ankit Kumar's Review Sourced from Google
I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.
Kanchan Srivastav Review from Google
5.0★
Kanchan Srivastav's Review Sourced from Google
We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.
Vikas Srivastav Review from Google
5.0★
Vikas Srivastav's Review Sourced from Google
Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended
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Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365...
Top Services:
Phone Answering Services
Digital Marketing
Location
Berkeley, California
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Direct Line Tele Response Services
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Healthcare Industry
Real Estate Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
Direct Line Tele Response Reviews & Testimonials
Connie Hansen Review from Google
5.0★
Connie Hansen's Review Sourced from Google
I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.
john evans Review from Google
5.0★
john evans's Review Sourced from Google
As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.
Kathy Elder Review from Google
5.0★
Kathy Elder's Review Sourced from Google
Our company has partnered with Direct Line for many years. Their representatives are specially trained to handle our calls, 24/7, 365 days per year. They do a great job overall! When we have a question or concern, they spring into action and provide their reps additional training and coaching. I highly recommend Direct Line!
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Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...
Top Services:
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Show more
Location
Princeton, New Jersey
Number of Employees
500 - 999
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Expertcallers Services
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Phone Answering Services
Market Research
Business Consulting
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Founded in 2003, 24×7 Direct is a leading Australian BPO with offices in Melbourne, Australia and Cebu, Philippines focused on delivering intelligent, intuitive and effective Managed Offshore Staffing solutions for Australian businesses...
Top Services:
Call Centers
BPO
Location
Melbourne, Australia
Number of Employees
100 - 249
Minimal Budget
Under $1,000
24x7 Direct Services
Call Centers
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ALIGNED
enviroparks
ActewAGL
Data sourced from the agency's DesignRush profile
24x7 Direct Reviews & Testimonials
Anne-Maree Trainor Review from Google
5.0★
Anne-Maree Trainor's Review Sourced from Google
I would like to take the opportunity to say how incredibly impressed l am with the professionalism of 24/7 Direct. I was hesitant to employ a Virtual Assistance but l was really impressed with how thorough the recruitment process was including my active involvement in the interviews. I would highly recommend anyone who is needing Administrative Assistance to contact 24/7 Direct....l am so please we did : )
AscentData Direct Review from Google
5.0★
AscentData Direct's Review Sourced from Google
24x7 Direct is an exceptional staffing service. Our experience with Devang and Maria has been fantastic. The team is highly skilled in finding your perfect team member and ensuring that the quality of their output and training remains at the very highest. We are very happy with their offering and ongoing support. Great business partners for your business!
Jordan de Jong Review from Google
1.0★
Jordan de Jong's Review Sourced from Google
Ryan has non-stopped harassed me for months, non-stop phone calls, non-top emails, I have never responded or showed any interested, never signed up for any emails (Plus there is no where to unsubscribe) and have never provided my mobile number. I would never do business with this mob based on these ethics.
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SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
Customer Support
Call Centers
Phone Answering Services
BPO
Show more
Location
Denver, Colorado
Number of Employees
100 - 249
Minimal Budget
Under $1,000
SureCall Services
Customer Support
Call Centers
Phone Answering Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Retail Industry
Automotive Industry
Data sourced from the agency's DesignRush profile
SureCall Reviews & Testimonials
Kassy's Locker Review from Google
5.0★
Kassy's Locker's Review Sourced from Google
Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!
Helius Review from Google
5.0★
Helius's Review Sourced from Google
SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.
Julie Berdin Review from Google
5.0★
Julie Berdin's Review Sourced from Google
We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.
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AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise...
Top Services:
Phone Answering Services
Call Centers
Location
Portland, Oregon
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerForce Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Franchise
HVAC
Service Industry
Data sourced from the agency's DesignRush profile
AnswerForce Reviews & Testimonials
Jeff Short Review from Google
2.0★
Jeff Short's Review Sourced from Google
Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.
Jeff Tate Review from Google
1.0★
Jeff Tate's Review Sourced from Google
I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.
AJ Review from Google
5.0★
AJ's Review Sourced from Google
Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ
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We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone...
Top Services:
Phone Answering Services
Call Centers
Location
Luton, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Telephone-Answering Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential...
Top Services:
HR Outsourcing
Call Centers
Phone Answering Services
Location
Halifax, Canada
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Smiledog Services
HR Outsourcing
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Appointment Setting
Virtual Receptionist
Customer Service
Data sourced from the agency's DesignRush profile
Smiledog Reviews & Testimonials
Nicole Hogg Review from Google
5.0★
Nicole Hogg's Review Sourced from Google
We have a psychiatry clinic in OK and Smiledog has been the BEST answering service we have ever found. We have tried others but nothing compares to the quality and consistency of Smiledog. Highly recommend!
Shannon Georgievski Review from Google
5.0★
Shannon Georgievski's Review Sourced from Google
We have been using this service for 5 months. They have systems in place for a smooth setup and allow us to be confident in the knowledge they are proving on our business’ behalf. Very pleased with the communication and love that they are Canadian. The staff are definitely an extension to our awesome Team. We will be continuing to use this service and would recommend this. -MHP
Kurtis Brown Review from Google
5.0★
Kurtis Brown's Review Sourced from Google
I have been a customer for 10 months now and I have to say I could not be happier with the services provided by Smiledog. They are kind, smart and have truly helped me to not only keep costs down but have a professional answering service. I have heard back from many of my patients who have also expressed how much they liked the service provided by the Smiledog team.
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Let us handle the phone calls so you can handle your business
Never miss another business call again.We will answer every call and book appointments.Let us give you the time back to focus on growing your business...
Top Services:
Phone Answering Services
Call Centers
Digital Marketing
Location
Sterling Heights, Michigan
Number of Employees
Under 49
Minimal Budget
Under $1,000
Epic Receptionists Services
Phone Answering Services
Call Centers
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Message Direct is the longest established and highest rated UK call answering service...
Top Services:
BPO
Call Centers
Phone Answering Services
Location
Ferndown, United Kingdom
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Message Direct Services
BPO
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Vinci
MediVet
The National Trust
Rentokil
Hertz
Volvo
Data sourced from the agency's DesignRush profile
Message Direct Reviews & Testimonials
Abi Bayley Review from Google
5.0★
Abi Bayley's Review Sourced from Google
Sophie at Message Direct has been incredibly helpful in porting across our message answering service from a previous supplier. It has been an extremely easy and prompt process. The service prices are also very good.
V M Review from Google
1.0★
V M's Review Sourced from Google
This is an absolutely awful company and you should avoid them like the plague. Do NOT fall for the fake 5-star reviews.Their service is terrible. Call handlers are NOT high quality, and make minimal effort on the phone. We've had multiple clients come in to our premesis physically distretted, crying and angry because of how call handlers have spoken to them.This is terrible considering the very high price this company charges compared to other places, which we should have researched deeper.If you dare question their service, they'll make up every excuse under the sun and gaslight you. Provide the call audio, however? Never. It doesn't matter how many times you tell them the call needs to be set up to provide a disclaimer and record audio, they'll NEVER provide you with the audio from their calls.This is NOT a transparent service. They charge top dollar, provide the lowest quality service, and gaslight you when you dare question them.This company cost us a lot of business and I would highly recommend you reconsider using them if you are looking here for advice.
Michael Redmond Review from Google
1.0★
Michael Redmond's Review Sourced from Google
Extremely unhappy. Refuse to not accept calls from numbers I have explicitly told them to block. Charge me for every second on call, purposely extending them for more fees. I refused to pay invoices as they stopped service and carried on charging me for 3 months where they didn't do anything! Now I've had a letter pursuing legal action...bring it on.
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20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
HR Outsourcing
BPO
Call Centers
Staff Augmentation
Show more
Location
Berlin, Maryland
Number of Employees
250 - 499
Average Hourly Rate
$7/hr
Minimal Budget
Under $1,000
20four7VA Services
HR Outsourcing
BPO
Call Centers
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Marketfleet
SellerLabs
MerchantWords
Dr. Berg
Seller Essentials
The Supreme Love Project
Data sourced from the agency's DesignRush profile
20four7VA Reviews & Testimonials
Shiela Marie Thompson Review from Google
1.0★
Shiela Marie Thompson's Review Sourced from Google
I had a great experience working here as an AM. But keeping the 200% withhold is i think not fair. This is something that I already worked for and something that i think I deserve. I know this may sound very desperate but I really need the funds especially now that my termination was sudden and abrupt. Thank you!
Lori Boxer Review from Google
5.0★
Lori Boxer's Review Sourced from Google
I reached out to 20four7VA almost a year and a half ago now because my friend and colleague, MigmanMedia, had used them to assist in web site creation for his customers and had good things to say. I wanted someone to help me with curating my published content from my web site as well as my social networks to create stories and reels on my Instagram and Facebook business pages. The young lady I've been working with, Dehaira Silva, has been wonderful to work with. She follows instructions, proof-reads her work, and asks questions when she needs more information or clarification. We also have a monthly Google-meet to catch up with each other, at which time she shows me the spread sheet she created comparing my Instagram and Facebook stats.From the initial reach-out, to the screening of appropriate candidates for my needs, to the final selection, and throughout the time I've been their client, the interface with 20four7VA management has also been very efficient. Everyone is friendly, responds in a timely manner, and it's been an excellent experience all around.Lori BoxerWeight★No★More℠ Diet Center, Inc.
Michael Bellina Review from Google
4.0★
Michael Bellina's Review Sourced from Google
I reached out to 20four7VA for help with an increased workload and they were able to come through. Raj has been awesome helping me with creating websites. They are easy to work with and I haven't had any issues with their output. They are a great company with great employees. I highly recommend them.
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Kaizen Globe makes it easy for you to hire a Virtual Assistant remotely. We do tasks for you and take the pain out of the process. We find, hire and manage VAs for you...
Top Services:
Call Centers
Email Marketing
Location
Mumbai, India
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Kaizen Globe Services
Call Centers
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
HYPER
ADVIDS
SAORSA
Data sourced from the agency's DesignRush profile
Kaizen Globe Reviews & Testimonials
Shri V. S. (S Shrikant) Review from Google
5.0★
Shri V. S. (S Shrikant)'s Review Sourced from Google
Kaizen globe is one stop web development, app development solution provider. Founder Kartik himself pay attention to all the live project's and assure quality of work. His team is very responsive and alert. You can discuss new ideas with Kartik and always get new and updated information from him. He also provides SEO, digital marketing services. We can always talk to him about the budget and he comes up with some or the other offer which matches our bufget and requirements too.Overall happy with Web development services provided by Kaizen Globe.
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We are a Virtual Assistant Services company providing a range of services to clients worldwide, including online business management, project management, tech virtual assistance, general admin and customer support services. Our virtual assistants serve SMEs' in various industries...
Top Services:
Customer Support
Accounting
SEO
Location
Cape Town, South Africa
Number of Employees
Under 49
Minimal Budget
Under $1,000
Book a VA Services
Customer Support
Accounting
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dedicated to provide billing solutions to medical providers.
Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
Top Services:
Call Centers
Location
Tucson, Arizona
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Virtual Connect Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...
Top Services:
Call Centers
Customer Support
Business Consulting
Accounting
Phone Answering Services
Show more
Location
Vancouver, Canada
Number of Employees
Under 49
Minimal Budget
Under $1,000
IYTBS Services
Call Centers
Customer Support
Business Consulting
Accounting
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
SignMore Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
McGraw Realtors
XS Asset Management
Chido Real Estate Investments
The Agency
ONXHomes
Quantive Property Management
Lang Management
RE/MAX
Keller Williams Heritage
Terra Bella Property Management
Data sourced from the agency's DesignRush profile
SignMore Reviews & Testimonials
Nick Resto Review from Google
5.0★
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell Review from Google
5.0★
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty Review from Google
5.0★
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
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We obsess over your customers calls so you can obsess over growing your business!
We help small to medium businesses with answering their phone calls. We wow your customers, ensure you don't miss new business, and free up your time to focus on what you do best...
Top Services:
Call Centers
Location
New York City, New York
Number of Employees
Under 49
Minimal Budget
Under $1,000
Alpha Reception Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are the agency that partners with ambitious brands to turn marketing into momentum. From bold startups to scaling giants, we help businesses get seen, remembered, and paid...
Top Services:
Business Consulting
Digital Marketing
Web Design
Branding
SEO
Show more
Location
London, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$60/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Breeliance Services
Business Consulting
Digital Marketing
Web Design
Branding
SEO
Market Research
eCommerce Development
Logo Design
Web Development
Advertising
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Scott Lady Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...
Top Services:
Digital Marketing
SEO
BPO
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Cyber Hospitality Services
Digital Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
We4HR
Bluegrey Technologies India Private Limited
Shift4
Data sourced from the agency's DesignRush profile
Cyber Hospitality Reviews & Testimonials
Mark Review from Google
5.0★
Mark's Review Sourced from Google
Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service
Syed Junaid Abbas Review from Google
5.0★
Syed Junaid Abbas's Review Sourced from Google
I would highly recommend this company as a client. I'm happy with the services they provide
Hemang Patel Review from Google
5.0★
Hemang Patel's Review Sourced from Google
Cyber WiFi team is very knowledgeable, responsive and easy to work with for staff and guests. I would highly recommend.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Elevate your online presence with UseCodify, your partners in web design and digital marketing. We specialize in creating captivating websites and boosting your visibility through SEO and innovative strategies. Let us help you stand out, connect with your audience, and achieve your digital dreams...
Top Services:
Web Development
eCommerce Development
WordPress Website Design
Software Development
Mobile App Development
Show more
Location
Berlin, Germany
Number of Employees
Under 49
Average Hourly Rate
$16/hr
Minimal Budget
Under $1,000
Portfolios Count
6 Projects Listed
UseCodify Services
Web Development
eCommerce Development
WordPress Website Design
Software Development
Mobile App Development
IT Services
IT Compliance Solution
Business Consulting
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SlimeBox
Dakea
HSR Active Furniture
SkylineBuilds
Frankiestrona
Club360
Ayu Healing
Kiddoways
Data sourced from the agency's DesignRush profile
UseCodify Reviews & Testimonials
frankiesushisite Review from Google
5.0★
frankiesushisite's Review Sourced from Google
It was a real pleasure to work with UseCodify to create the frankiestrona website. Their creative approach and attention to detail perfectly reflected my vision. Communication was smooth and regular, so I was always up to date. The project was delivered on time, exceeding my expectations in terms of professionalism and ease of use. I highly recommend UseCodify for their expertise and commitment to quality.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...
Top Services:
Graphic Design
Design Services
Web Design
Web Development
WordPress Website Design
Show more
Location
Twin Falls, Canada
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Workeely Services
Graphic Design
Design Services
Web Design
Web Development
WordPress Website Design
SEO
Digital Marketing
Social Media Marketing
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Supportal Business Services endeavors to elevate your efficiency and productivity, facilitating a transition to a more streamlined and effective work approach. By providing access to a cadre of skilled UK Virtual Assistants, we aim to help you optimize your operations, reclaim valuable time, and foster growth...
Top Services:
Call Centers
Location
London, United Kingdom
Number of Employees
Under 49
Minimal Budget
Under $1,000
Supportal Business Services Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...
Top Services:
BPO
Location
Las Vegas, Nevada
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Virtual Mojoe Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hills Dot is a rapidly expanding software development company committed to delivering outstanding services in web, mobile, and game development, as well as eCommerce, digital marketing, WordPress, SEO, and content writing. Our team tirelessly harnesses its artistic talents to transform your ideas into...
Top Services:
Digital Services
Graphic Design
eCommerce Development
Web Development
WordPress Website Design
Show more
Location
Bahawalpur, Pakistan
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Hills Dot Services
Digital Services
Graphic Design
eCommerce Development
Web Development
WordPress Website Design
Digital Marketing
SEO
IT Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MetaFussion is a dynamic digital company driven by a passion for crafting innovative software solutions tailored to meet the evolving needs of businesses. Our comprehensive services, including SEO, SMM, web development, and PPC campaigns, empower clients to thrive in today's fast-paced digital environment...
Top Services:
Digital Services
Web Development
Digital Marketing
Mobile App Development
Business Consulting
Show more
Location
Brampton, Canada
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
MetaFussion Services
Digital Services
Web Development
Digital Marketing
Mobile App Development
Business Consulting
BPO
Social Media Marketing
eCommerce Development
Graphic Design
Logo Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Adam Master Movers
Atlantic Moving
Mk Furniture
Gm Abatements
Data sourced from the agency's DesignRush profile
MetaFussion Reviews & Testimonials
Jemnii Wrost Review from Google
5.0★
Jemnii Wrost's Review Sourced from Google
Metafussion will assit you in growing your online business.They offer guidance and strategy while I focus on running my day-to-day operations.Highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Mesa, Arizona
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Vallu Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
Top Services:
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Show more
Location
Paramaribo, Suriname
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Logical Moderator Solutions Services
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Public Relations
Business Consulting
Managed Services
Big Data Analytics
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...
Top Services:
Call Centers
Phone Answering Services
Location
Millville, New Jersey
Number of Employees
Under 49
Minimal Budget
Under $1,000
A Message Center, Inc Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!
Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...
Top Services:
Phone Answering Services
Call Centers
Location
San Diego, California
Number of Employees
Under 49
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Starry Solutions Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...
Top Services:
Call Centers
Accounting
Customer Support
CRM Consulting
Managed Services
Show more
Location
Dubai, United Arab Emirates
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Xyden Solutions Services
Call Centers
Accounting
Customer Support
CRM Consulting
Managed Services
IT Services
IT Compliance Solution
eCommerce
Email Marketing
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Brisk Web Services: Your Accelerator in the Digital Race.
Brisk Web Services serves as your accelerator in the digital race, offering tailored strategies, measurable results, and a fervent commitment to driving businesses forward in the online realm. With a focus on delivering customized solutions and tangible outcomes, we are dedicated to propelling our clients to...
Top Services:
Digital Services
Branding
Logo Design
Web Design
WordPress Website Design
Show more
Location
Ćuprija, Serbia
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Brisk Web Services Services
Digital Services
Branding
Logo Design
Web Design
WordPress Website Design
SEO
Business Consulting
Translation Services
Customer Support
Transcription Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
every call is a connection and every interaction is an opportunity.
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
Call Centers
BPO
Customer Support
Business Consulting
HR Outsourcing
Show more
Location
Cairo, Egypt
Number of Employees
250 - 499
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Wazowski Outsourcing Services
Call Centers
BPO
Customer Support
Business Consulting
HR Outsourcing
Digital Marketing
Affiliate Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AS Auto Moto Sale
Boca Connections
Folsay Investments
Silverlight
Data sourced from the agency's DesignRush profile
Wazowski Outsourcing Reviews & Testimonials
Mohamed Ahmad Review from Google
1.0★
Mohamed Ahmad's Review Sourced from Google
Enslaved to peopleThey took 4 in a batch and didn't accept a single one or compensate them for the time off. Why did they accept them in the first place? Enslaved.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
digixVA is your dependable source for virtual specialists and recruitment! Elevate your operations with our highly qualified virtual specialists and streamlined recruitment. We understand the importance of finding the right fit. Expect exceptional skillsets, unmatched dedication, and seamless integration...
Top Services:
HR Outsourcing
Customer Support
Digital Marketing
Social Media Marketing
eCommerce
Show more
Location
Vancouver, Canada
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
digixVA Services
HR Outsourcing
Customer Support
Digital Marketing
Social Media Marketing
eCommerce
Staff Augmentation
Market Research
BPO
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
RIOT Ecommerce Solutions Services
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Logo Design
Digital Marketing
Social Media Marketing
Creative Services
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
A virtual receptionist company is an agency that supplies a remote team of customer service professionals. Although it is an outsourced service, virtual receptionists integrate themselves into an organization, giving customers the impression that they are part of an in-house team. As a result, businesses can provide professional customer support to meet the ever-growing demands of their customer base.
Here are some common client challenges that outsourced receptionist services help overcome:
Limited resources: While businesses can hire talent, the cost of onboarding, training, paying regular employee benefits, facilities and equipment, and software can impact the bottom line. Virtual receptionist agencies are known to be a more cost-effective alternative as businesses merely need to pay for the service.
Seasonal fluctuations: Some industries experience high customer volume during select months, often resulting in a staff shortage to meet the volume. In that regard, a virtual receptionist company can flexibly scale this capacity without incurring high costs.
24/7 assistance: Modern customers expect businesses to be available round-the-clock on every channel and in their preferred language. Virtual receptionist agencies can supplement a business’s team by providing after-hours coverage, multilingual services, and multichannel support.
The global virtual receptionist market is anticipated to reach $25 billion by 2029, with a compound annual growth rate (CAGR) of 6.9% from 2021 to 2029. Due to the presence of major industry players in North America, the region has dominated the global market in providing outsourced receptionist services.
NEXA’s service exemplifies the high-quality results of hiring a virtual receptionist.
A plumbing company reached out to NEXA as it experienced large call volumes with long wait times, translating into many missed calls and rendering the client unable to respond quickly to emergencies. They also sought to assist Spanish-speaking prospects. Having handled a 150 monthly average call volume for other plumbing companies, NEXA assembled a team to provide multilingual support and handle overflows, nights and weekends, and holiday coverage, answering calls within three minutes. Additionally, the agency conducted a series of outbound calls to increase sales, performed triages, and de-escalated emergencies.
As a result, the client identified 50% of calls as high-quality leads, attended 85% of after-hours calls, and increased its conversion rate by 25%. More importantly, its revenue grew by $20,000-$50,000 per sales agent, leading to a five to tenfold revenue increase.
What do virtual receptionist companies do?
Virtual receptionist companies assist with various customer service-related tasks, helping businesses elevate customer experience, brand reputation, and sales. These can range from providing multilingual support to call answering services, chat and email support, and social media community management. In other words, they provide the same services as a physical receptionist, except that they work remotely.
Some of the services virtual receptionist provide include:
Call answering: Handling incoming calls, providing after-hours services, answering basic inquiries, and transferring the caller to the appropriate department when needed
Outbound calls: Calling or messaging customers for follow-ups, confirmations, appointment reminders, and surveys to nurture the business’s relationship with them
Calendar and appointment scheduling: Setting appointments with customers and coordinating the business’s calendar to accommodate the appointment
Respond to general inquiries: Answering inquiries, providing product information, and basic troubleshooting via multiple customer channels, including calls, texts, website chats, social media, and email
Take and relay messages: Forwarding more complicated customer inquiries and concerns to the client’s in-house team for their more detailed attention
Lead qualification: Screening traffic from customer channels to verify if the individual is a potential lead, including filtering channels for possible spam calls and messages
A case study showcasing the impact of outsourced receptionist services includes the collaboration between VoiceNation and Soapy Joe.
Car wash chain Soapy Joe was experiencing an overflow of calls. Unable to handle the workload and answer customer inquiries, it enlisted VoiceNation’s services. Beyond tending to calls and messages, the agency created a customized script for client inquiries, scheduled appointments, forwarded calls, and answered frequently asked questions.
VoiceNation’s efforts improved customer service and elevated customer retention for Soapy Joe. By handling voicemails and return calls, the agency also saved the client valuable hours of menial work.
What is the difference between a virtual assistant and a virtual receptionist company?
The difference between a virtual assistant and a virtual receptionist company lies in the scope of services offered. Namely, virtual assistants provide a broader range of assistance, while virtual receptionists predominantly focus on customer support.
Here are more differences between virtual assistants and virtual receptionist companies:
Aspect
Virtual Assistant Companies
Virtual Receptionist Companies
Responsibilities
Assist businesses with administrative tasks
Primarily focused on call management
Scope of service
Provide basic accounting, marketing, website development and coding, customer service, data entry, and document management
Respond to customer messages, texts, emails, and calls
Address general inquiries and concerns
Schedule appointments
Working hours
Typically work within the business’s regular work hours
Typically provide 24/7 support, with employees working in rotation
Why should I hire an outsourced receptionist service?
You should hire an outsourced receptionist service because it provides round-the-clock multilingual customer service that can be scaled proportionally to your needs, resulting in higher customer satisfaction.
Main benefits in enlisting an outsourced receptionist service include:
Focus on core competencies: Considering the average duration of customer calls is four minutes, handling a high daily call volume can quickly consume a significant portion of your workday. By delegating this work to virtual receptionist agencies, you gain time to focus on more important tasks, like finding business opportunities and fine-tuning your product.
Reduce costs: Virtual receptionists are considered a more cost-efficient option than traditional in-house receptionists, as you only pay for the service, eliminating expenses like office space, equipment, training, and employee benefits.
Provide high-quality customer service: Customer satisfaction hinges on phone interactions — namely, 19% of customers stop doing business with a company due to poor call experience. Virtual receptionists can help in that regard, considering they answer calls within 20 seconds, personalize each conversation, and try to resolve the customer’s concerns within the first contact.
Give a human touch: 43% of customers prefer talking to a person to resolve an issue. While AI and chatbots make the customer experience more efficient, virtual receptionist companies can offer more personalized interactions when needed. They are trained to be empathetic listeners, helping customers feel valued and heard and improving their overall experience.
Increase availability: Many virtual receptionist firms offer around-the-clock assistance, allowing customers to receive care and attention at any time.
Offer multilingual service: With global customers speaking different languages, outsourced receptionist services can give your brand a competitive advantage by supporting customers in their chosen language.
Scale your team: When outsourcing your customer service, you can adapt your team size to fluctuating call volume, ensuring efficient call handling during peak periods without disrupting your core operations.
A notable case study illustrating the benefits of hiring outsourced receptionist services encompasses the partnership between TravelWifi and IdeasUnlimited.
Portable Wi-Fi provider TravelWifi was quickly expanding worldwide. With the launch of their new product line, they sought the help of IdeasUnlimited to ensure reliable customer assistance to the growing base of prospects. In response to the request, IdeasUnlimited provided 24/7 customer support, supplementing TravelWifi’s internal team with tier-one technical support, backend support, order processing, chat and email support, logistics support, and admin support, among other things. The agency quickly adapted its services to meet market feedback and TravelWifi’s developing needs, extending the service to multilingual support in English, Arabic, and French.
Through the partnership with IdeasUnlimited, TravelWifi scaled up its customer support capabilities to meet the demand, with the call volume growing from 100 monthly calls in 2012 to 4,600 in 2019. Due to the excellent customer service, TravelWifi received continuous high praise, allowing the client to grow its global market presence exponentially.
How do I choose the best virtual receptionist company for my business?
You can choose the best virtual receptionist company for your business by following these steps:
Outline your needs: Identify the tasks you want to delegate, the number of receptionists you need, and the languages to which you wish to extend the service. Determine if you need receptionists for year-round coverage or only during peak seasons.
Choose between onshore, nearshore, or offshore: Weigh the pros and cons of the different types of outsourcing and select one that best meets your business objectives.
Set your budget: In addition to the cost of service, consider the price of the technology needed to integrate and monitor your customer service channels.
Research and gather references: Look at directories like DesignRush, listings, marketplaces, and community forums to find potential virtual receptionist companies. Contact business partners and colleagues for agencies that they highly recommend.
Check their scope of service: Read through the agencies’ offerings list and prioritize those that provide the services you need. Check for possible certifications, recognitions, and awards associated with the service.
Review their expertise: Confirm that the agency has experience in your industry, tech stack, and language. Virtual receptionist companies with expertise in your industry can better understand your business and customers, allowing them to provide more effective services.
Do your due diligence: Search for client testimonials, reviews, awards, and case studies to ascertain the agency's credibility.
Look for employee satisfaction: High employee satisfaction indicators can give insight into the service quality and long-term stay of your potential receptionist team.
Create your request for proposal (RFP): Write a brief business background, project scope, and other project details in your proposal. Compare the agency proposals and determine which ones provide the best value for money.
Interview the shortlisted candidates: Schedule an interview with your selected candidates to assess whether they can accommodate your request and scale of service. Choose receptionists that align with your values, culture, and team dynamics.
Evaluate listening and communication skills: Throughout your interactions with the agency, assess its attentiveness, responsiveness, and availability, as these are qualities you want in your virtual receptionist.
Perform a trial service: Some agencies provide a trial period, so you have a more accurate idea of what it will be like working with the company. Based on that, decide whether to extend the contract or move to another service partner.
Need help choosing virtual receptionist companies? Contact us with project details, and we’ll select five agencies that best match your criteria list — free of charge. Visit DesignRush’s Marketplace for more details.
How do I find the best virtual receptionist company on DesignRush that fits my budget?
You can find the best virtual receptionist company on DesignRush that fits your budget by using our filter options. Refine your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Here are five virtual receptionist companies on DesignRush with the most affordable hourly rates:
What are the key success metrics in outsourced receptionist services?
The key success metrics in outsourced receptionist services vary per industry and type of service, with the most common indexes pertaining to:
Quality and quantity of work
Volume by channel: Average amount of texts, messages, calls, and support tickets a business receives
First response time: Amount of time a virtual receptionist takes to answer a support ticket, call, or message
First contact resolution: Number of tickets, calls, or messages that an agent resolves within the first interaction
Average handle time: Average amount of time it takes to handle a call or transaction
Output per hour: Number of tickets, calls, or messages an agent responds to within the hour
Average resolution time: Amount of time an agent takes to solve a support ticket or answer a customer concern
Occupancy: Percentage of time a team spends on actively handling customer calls, messages, and tickets
Agent utilization rate: Percentage of time an agent spends actively handling customer calls, messages, and tickets
Cost per resolution: Divides the total cost of providing customer service over the number of tickets, calls, messages, and texts
Customer satisfaction
Customer satisfaction score: Measures the overall experience that a customer received
Customer effort score: Indicates the effort a customer goes through to resolve their issue or fulfill a request by analyzing repeat calls, handle times, and channel switches
Net Promoter Score: Measures customer loyalty by assessing how likely a customer will recommend the business
Abandon rate: Number of customers hanging up the call while on hold
Churn rate: Percentage of customers leaving your brand
What questions should I ask before hiring a virtual receptionist company?
You should ask the following questions before hiring a virtual receptionist company:
Its Relevant Background
How familiar is your team with my industry? How long have you outsourced in this industry?
Do you have experience in my required service?
Do you provide multilingual customer service? Which languages do you extend the service to?
Its Services and Processes
Do you provide around-the-clock service? If not, what are your regular working hours?
Can you walk me through how your team prioritizes tasks? For instance, how do you select the emails to respond to first out of 50 messages?
How do you handle customers who have difficulty articulating their needs or have a different communication style from yours?
What measures do you take to handle difficult or upset customers? How would you diffuse the situation?
What are your data security and privacy measurements?
What is your contingency plan for internet or power failures?
Concerning Your Project
Who will be my point of contact?
What is my level of involvement in the hiring process?
How do you measure employee productivity, performance, and satisfaction?
What kind of call and messaging analytics do you provide? How can I monitor the results?
How do you handle cases when an employee fails to align with the team dynamic?
What ROI can I expect when hiring your services?
What are the best virtual receptionist companies in the US?
The best virtual receptionist companies in the US are the following:
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Proposals