Top Call Center Providers in 2026

Q: What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

Q: When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. Choose nearshore if you want to balance cost, collaboration, and operational control. Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.

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Call Center Companies

Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.

Best Call Center Companies

39 Companies-Rankings updated: October 26, 2026

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Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

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ProtelBPO
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO provides inbound voice, outbound voice, live chat, and back-office outsourcing from two call center locations in Belize, operating in US Central and Mountain time zones with native English and bilingual Spanish agents. Since 2012, it has served retail, healthcare, and travel clients...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
Show more
Location
Belize City, Belize
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$50,000 & Up
View Profile
DesignRush verified(8)4.8
AnswerConnect
People-powered answering service
AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
View Profile
DesignRush verified(6)4.8
Google reviews(298)4.8
Vserve Ebusiness Solutions
Verified
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Show more
Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Vserve Ebusiness Solutions Services
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Web Design
eCommerce
SEO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Traci Miller
Marcia Maples
Joseph Powell
Data sourced from the agency's DesignRush profile
Vserve Ebusiness Solutions Reviews & Testimonials
Marie M. Harris Undisclosed at Retail
5.0★
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Danielle W Undisclosed at Retail
5.0★
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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DesignRush verified(2)4.5
MiXBS, LLC
You Create, We Support.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
View Profile
DesignRush verified(1)4.3
Proglobalbusinesssolutions
3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.
PGBS, a reliable BPO company provides high-quality services like customer support, photo editing, video editing, data cleansing, 3D modeling, 3D rendering, eBook conversion, and graphic designs...
Top Services:
BPO
Phone Answering Services
Call Centers
Video Production
Product Design
Show more
Location
Bengaluru, India
Number of Employees
100 - 249
Portfolios Count
3 Projects Listed
View Profile
Google reviews(6)4.5
Aligned Tek
IT Support Services for Alabama Businesses
Your business depends on your IT systems. Were confident that we are the only network services, computer support, or IT consulting business in Alabama that provides these benefits to your business...
Top Services:
IT Services
Cybersecurity
Managed Services
Web Design
Business Consulting
Show more
Location
Birmingham, Alabama
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Portfolios Count
1 Project Listed
View Profile
Google reviews(18)4.7
TaskUs
Digital Customer Experience. Trust & Safety. AI Services.
TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world...
Top Services:
Transcription Services
BPO
Call Centers
Location
New Braunfels, Texas
Number of Employees
1000 & Up
View Profile
Google reviews(171)3.8
Loop Contact Solutions
American quality call center and outsoured services at Philippine rates
Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
Top Services:
Customer Support
Call Centers
Phone Answering Services
BPO
Direct Marketing
Show more
Location
Makati, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$8/hr
Portfolios Count
3 Projects Listed
View Profile
Google reviews(16)4.9
Datum Decipher Analytics
Our business is to do your business
At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...
Top Services:
BPO
Big Data Analytics
Web Development
WordPress Website Design
Web Design
Show more
Location
Udaipur, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
View Profile
Google reviews(11)4.6
Call Serv Limited
Taking ownership of every call and providing a quality experience the first time, every time.
As a CCaaS our range of call center services includes customer care, telesurveys, customer contact, marketing services, web chats, email responses, technical support and work desk, customer insights, and data analysis. As a business process outsourcing provider in Trinidad and Tobago, we are committed to...
Top Services:
Call Centers
HR Outsourcing
Phone Answering Services
Customer Support
Show more
Location
Chaguanas, Trinidad and Tobago
Number of Employees
100 - 249
Average Hourly Rate
$9/hr
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Allied Global Outsourcing
Personalized Business And Technology Services At Your Fingertips!
We get it; outsourcing can be a complex process. That's why we are here, our solutions make your life easier and your business stronger. Time and time again, we've helped our clients communicate with their customers quickly, efficiently, and effectively. We consistently deliver on our promises, and that's a...
Top Services:
Call Centers
BPO
Staff Augmentation
Location
Guatemala City, Guatemala
Number of Employees
1000 & Up
Average Hourly Rate
$7/hr
View Profile
Xyden Solutions
The Digital Fanatics
We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...
Top Services:
Call Centers
Accounting
Customer Support
CRM Consulting
Managed Services
Show more
Location
Dubai, United Arab Emirates
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Virtual Fellows
The Right Team With A Big Dream
We specialize in managed and dedicated team staffing for small and large outsourced projects. Combined with a highly trained and educated staff, our company exists to make a deliverable outsourced product managed with Western-style business practices, and delivered with exceeded expectations. Our products are...
Top Services:
Digital Services
Digital Strategy
Digital Marketing
eCommerce
Email Marketing
Show more
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(3)2.3
Denave
Sales Enablement Partner.
Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...
Top Services:
Digital Marketing
Event Marketing
Call Centers
Customer Support
Email Marketing
Show more
Location
Kuala Lumpur, Malaysia
Number of Employees
1000 & Up
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(26)4.0
Influx
Influx.com are the experts in on-brand 24/7 customer support, since 2013..
Influx staffs dedicated call center teams for inbound, outbound, and after-hours coverage across the Americas, Europe, and APAC. Since 2013, the call center provider has served 750+ brands on month-to-month plans with no lock-in and a 7-day launch window...
Top Services:
Customer Support
Call Centers
BPO
HR Outsourcing
AI Development
Show more
Location
West Hollywood, California
Number of Employees
1000 & Up
Portfolios Count
2 Projects Listed
View Profile
Instant Solution
Effortlessly Accurate, Every Time
Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...
Top Services:
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(3)5.0
MindsTek AI Corporation
We are a Software Development Company with 30+ years of experience and expertise in AI.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...
Top Services:
Mobile App Development
AI Development
Software Development
Web Development
Call Centers
Show more
Location
West Vancouver, Canada
Number of Employees
Under 49
Average Hourly Rate
$80/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(8)5.0
Clickkart Digital
Empowering Your Brand, One Click At A Time.
Smart digital solutions from Patnas trusted agency. Clickkart Digital helps businesses grow with expert SEO, stunning websites, mobile apps & result-driven marketing...
Top Services:
Web Design
Branding
Web Development
Digital Marketing
Mobile App Development
Show more
Location
Patna, India
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Portfolios Count
1 Project Listed
View Profile
Google reviews(46)4.9
StaffWiz
Hire Your Wiz For Biz
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...
Top Services:
Call Centers
BPO
Phone Answering Services
Location
New York City, New York
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
View Profile
Capanicus
Delivering Work With Faith
Capanicus is VoIP Call Center Software development Company, Our Team has 16+ years of exprience in software development, technology, consulting, system integration, cloud computing, mobile app development, and data analytics. Our team make sure sure that your business prospers in digital era by combining the...
Top Services:
AI Development
IoT
Mobile App Development
Software Development
Call Centers
Show more
Location
Mohali, India
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
View Profile
Google reviews(70)4.4
Vozaa Solutions
For Every Voice, We Deliver a Solution
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Show more
Location
Denver, Colorado
Number of Employees
250 - 499
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
View Profile
The Call Center Doctors
Voices That Build Trust, Systems That Scale
CCDocs is a documentation-focused team and platform that helps organizations manage, organize, and streamline their content workflows. It enables teams to collaborate on creating, editing, and maintaining documents efficiently, ensuring consistency and accuracy across projects. By providing tools for version...
Top Services:
Call Centers
Location
Houston, Texas
Number of Employees
500 - 999
Average Hourly Rate
$5/hr
View Profile
Google reviews(35)4.8
Airova
Powering The Future Of Business
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Top Services:
Call Centers
Phone Answering Services
AI Development
Location
Markham, Canada
Number of Employees
Under 49
Average Hourly Rate
$55/hr
Minimal Budget
$1,000 - $10,000
View Profile
Curia Consultig
More Patients, More Revenue And Less Effort
Curia Consulting is a Germany-based growth consulting agency specializing in aesthetic medicine practices and clinics. The agency combines strategic consulting, digital marketing, patient acquisition, recruiting, and business development services to help healthcare providers achieve sustainable growth and...
Top Services:
Digital Services
Video Production
Digital Strategy
Digital Marketing
Content Marketing
Show more
Location
Düsseldorf, Germany
Number of Employees
Under 49
View Profile
ATM Group
Smarter Tech Real People Better Outcomes
ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...
Top Services:
BPO
Call Centers
Phone Answering Services
HR Outsourcing
Customer Support
Show more
Location
Leicester, United Kingdom
Number of Employees
1000 & Up
Average Hourly Rate
$20/hr
Minimal Budget
$10,000 - $25,000
View Profile
Google reviews(53)3.5
RG INSYS
Ship Software 3× Faster. Fewer Bugs. Lower Cost.
RG INSYS is an AI-native engineering firm dedicated to architecting and deploying high impact software solutions. We specialize in building custom LLM integrations, autonomous agentic workflows, and scalable RAG pipelines, helping modern enterprises harness the power of intelligent automation to drive growth...
Top Services:
AI Development
Mobile App Development
Software Development
IT Services
DevOps Consulting
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$80/hr
Minimal Budget
$1,000 - $10,000
View Profile
Newton Workforce
Outsource Your Headaches
Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...
Top Services:
BPO
HR Outsourcing
Call Centers
Customer Support
Translation Services
Show more
Location
Lebanon, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(2)5.0
Workbalance Solutions
Transform The Way Your Team Works With Custom Solutions
We empower teams and companies to work better through customized monday.com solutions. We optimize processes, automate workflows, and design clear, efficient systems that boost productivity from day one...
Top Services:
ERP Consulting
CRM Consulting
ECM Consulting
Call Centers
Logistics
Show more
Location
Buenos Aires, Argentina
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
View Profile
Joyno Media Inc
The Only Path Is Joy
JOYNO INC provides business process outsourcing services, including inbound call handling, lead generation, appointment setting, telemarketing, sales outsourcing, and quality assurance. We help businesses connect with customers, improve service, streamline operations, and support sustainable growth...
Top Services:
Creative Services
BPO
Call Centers
Customer Support
Phone Answering Services
Show more
Location
Lapu-Lapu City, Philippines
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
Google reviews(30)4.8
HAIMAZE
We Design. Automate. Elevate. AI-Powered Digital Agency in Morocco.
Haimaze is a 360° digital agency based in Rabat, Morocco. We combine human creativity, artificial intelligence and marketing automation to transform brands across Morocco, Europe, MENA and Africa. 270+ projects delivered, 170+ clients, 90+ companies automated...
Top Services:
Digital Services
Branding
Design Services
Reputation Management
Web Development
Show more
Location
Rabat, Morocco
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
View Profile
Fair Capital
Maximum Results With A Positive Approach
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
Customer Support
Business Consulting
Accounting
Call Centers
Show more
Location
Spring Valley, New York
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(56)4.8
Televator Solutions Private Limited
Elevating Business Operations Efficiently
Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...
Top Services:
Web Design
Web Development
WordPress Website Design
CRM Consulting
Big Data Analytics
Show more
Location
Nagpur, India
Number of Employees
Under 49
Average Hourly Rate
$75/hr
View Profile
Google reviews(1)5.0
Professional Concept
Marketing That Moves Businesses Forward
professioanl Concept is become a growth factor for many business in USA. We work professional and with criteria...
Top Services:
Web Design
WordPress Website Design
Call Centers
AEO
SEO
Show more
Location
Cleveland, Ohio
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(4)5.0
Top Virtual Assistant
Run Your Business. We'll Handle the Rest.
Top Virtual Assistant is a remote staffing and virtual assistant service provider helping businesses streamline daily operations, reduce administrative workload, and scale their teams...
Top Services:
Phone Answering Services
Business Consulting
Call Centers
AEO
Digital Marketing
Show more
Location
Philadelphia, Pennsylvania
Number of Employees
100 - 249
Average Hourly Rate
$60/hr
Minimal Budget
$10,000 - $25,000
View Profile
CONNXTA
Connected Communications, Cloud And Software For Modern Businesses.
CONNXTA is a business technology company providing connected communications, cloud infrastructure, custom software and managed IT services. We help SMEs, call centers, BPOs, telecom resellers and sales teams integrate telephony, CRM systems and operational workflows...
Top Services:
Software Development
Mobile App Development
IT Services
Big Data Analytics
CRM Consulting
Show more
Location
Tirana, Albania
Number of Employees
Under 49
Average Hourly Rate
$99/hr
Minimal Budget
$1,000 - $10,000
View Profile
The Peak Hire
A Virtual Assistant Agency For Growing Businesses
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Call Centers
Show more
Location
Miami, Florida
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
View Profile
Call Point Business Solutions Ltd.
Scalable BPO Services To Support Your Business Operations
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
Digital Services
Digital Strategy
Reputation Management
BPO
Call Centers
Show more
Location
Comanche, Texas
Number of Employees
50 - 99
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
View Profile
Google reviews(60)4.3
ZDH Consulting
Practical growth support, from marketing to follow-up
ZDH Consulting helps businesses connect marketing, lead generation and sales follow-up. Its services include website design, SEO, telemarketing, creative production and outsourced team support for clients in the USA and Israel...
Top Services:
Digital Strategy
Digital Marketing
SEO
Content Marketing
Social Media Marketing
Show more
Location
Bet Shemesh, Israel
Number of Employees
Under 49
View Profile
M.Y Techlancers Ltd
The studio that publishes its prices
We are a UK-registered studio that builds software and draws illustration, with both sitting in one team rather than two suppliers.Unusually for this industry, our prices are published on our own website. A landing page is 600 pounds, a five page site is 1,200, an app MVP is 5,400. Illustration starts at...
Top Services:
Graphic Design
Web Design
Web Development
WordPress Website Design
Mobile App Development
Show more
Location
United Downs, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$38/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
View Profile

Call Centers Specializations

Services Related to Call Centers

Popular Services

How to Hire the Best Call Center Companies

How can a call center agency benefit your business?

Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.

According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.

However, customer expectations are also increasing.

52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.

Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.

Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.

How much do their services cost?

The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.

Here are approximate rates per region:

North America (United States and Canada): $25-$45 per hour
Western Europe and Australia: $35-$45 per hour
Eastern Europe and South Africa: $12-$15 per hour
Latin America: $10-$15 per hour
Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour

Based on these hourly rates, these are the estimated call center service costs:

Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.

In terms of engagement models, below are the average pricing packages:

Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.

Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.

How to choose the best provider for your business?

Consider following these steps to choose the best call center for your business:

Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.

What questions should you ask before hiring?

Before hiring a call center company, ask these questions to confirm business fit:

Relevant Background

Can you provide case studies and client references in my sector and with similar volume and complexity?
Can you share interaction recordings, service demos, or QA scorecards?
Where are your agents located? What is your talent selection and training process like?

Services and Processes

How do you handle escalations and difficult interactions?
Do you use AI in your processes? How do you balance human and automated services?
How do you approach quality assurance, and what QA targets do you recommend?
What are your security and compliance controls? What proof can you provide?

Related to Your Project

What SLAs can you commit to, and what happens if you miss them?
How do you customize your services to my brand voice, customer segments, and policies?
What software do you use, and can they integrate with my existing systems?
What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?

How do call centers monitor success?

Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.

These are the common KPIs that they track:

Customer experience

Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
First call resolution measures the percentage of calls that agents resolve within the first interaction.
Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.

Operational performance

Agent utilization tracks the average time an agent spends handling customer work.
Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Why companies trust DesignRush

Every agency is independently vetted before it can be listed or ranked

Identity Check

We verify businesses and reviewer LinkedIn profiles for integrity.

Agencies vetted: 129,656+

Portfolio Review

We review agency work, case studies, and results to confirm skill.

Applicants rejected: 47%

Ongoing Audit

We monitor listings regularly; outdated agencies are removed.

Agencies verified: 39

4.8102 reviews

4.8308 Reviews

Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.

See how rankings and monetization work.

5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:

Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.
Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.
Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.
Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.
Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:

AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.
AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.
Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.
Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).
Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:

	Outsource call centers	In-house call centers
Advantages	Lower infrastructure and employee costs Faster ramp and easier 24/7 coverage Access to proven process and multilingual talent Scale up and down more quickly	Greater control over hiring, training, and culture Tighter governance and direct oversight Easier alignment to product changes and internal stakeholders
Disadvantages	Less direct control over day-to-day execution Requires strong onboarding and training to match brand standards Risk of inconsistent performance if governance is weak	Higher fixed costs (management, recruiting, tools, and facilities) Slower to scale, especially during peak seasons Requires significant investment for 24/7 coverage
Best for	Brands with fluctuating customer support volumes Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage Businesses looking for affordable customer support solutions	Organizations that want greater control and operate in a highly regulated environment Companies with high complexity support tied closely to product Startups and small businesses with small customer service demand

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.

Choose nearshore if you want to balance cost, collaboration, and operational control.

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.