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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

279 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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Sort by: Hourly Rate

  • Unified Bizness Tech N.V.

    Where technology meets business.

    Where technology meets business.

    Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...

    Top Services:

    • ERP Consulting
    • CRM Consulting
    • Managed Services
    • WordPress Website Design
    • eCommerce Development
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (3)

  • Profusion Systems

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    5.0 5.0 (4)

  • ProRCM LLC

    Optimizing Your Revenue One Cycle At A Time

    Optimizing Your Revenue One Cycle At A Time

    Experts in full-cycle US medical claims management from charge capture, eligibility checks, and prior approvals to denial handling, payment posting, and AR recovery. Compliant with HIPAA, ICD-10, CPT, HCPCS. Support all payers: commercial, Medicare, Medicaid, TriCare, VA, Workers Comp...

    Top Services:

    • BPO
    • Business Consulting
    • CRO
    • ERP Consulting
    • ECM Consulting
    • Show more
    Location
    Albany, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    View Profile

  • WartinLabs

    Built For Entrepreneurs

    Built For Entrepreneurs

    We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • AI Development
    • IoT
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.8 4.8 (7)

  • Bluebash

    Custom Software Development Company

    Custom Software Development Company

    Bluebash was established in 2018 as a custom software development company specializing in Web Development, Artificial Intelligence (AI), Cloud Infrastructure solutions...

    Top Services:

    • Web Development
    • eCommerce Development
    • Software Development
    • Cloud Consulting
    • AI Development
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    50 - 99
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    16 Projects Listed
    View Profile

  • Accario

    Well count the numbers while you multiply your time.

    Well count the numbers while you multiply your time.

    Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    Location
    Melbourne, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • FBC Asia Pacific

    FASTER. BETTER. CHEAPER.

    FASTER. BETTER. CHEAPER.

    Outsourced customer care provider FBC Asia Pacific offers inbound, outbound, and omni channel assistance via its contact center services for incoming and outbound customers. Out of our delivery centers in the Philippines and Sri Lanka, we provide a variety of support services including phone, chat...

    Top Services:

    • Customer Support
    Location
    Pasig City, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (9)

  • ESSELL Engineering Solution Company

    ESSELL an engineering solution company

    ESSELL an engineering solution company

    Essell is a leading name in the manufacturing of laser metal cutting machines, fiber cutting machines, and high-performance welding machines. With a commitment to innovation and precision, Essell delivers cutting-edge technology designed to meet the evolving demands of the metal fabrication industry. Our...

    Top Services:

    • Customer Support
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.9 4.9 (134)

  • Optima Communications International Inc

    Our People + Experience Your Success

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    2.0 2.0 (106)

  • Ascendro

    Helping companies grow.

    Helping companies grow.

    Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...

    Top Services:

    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • Show more
    Location
    Bad Nauheim, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    55 Projects Listed
    View Profile
    4.5 4.5 (2)
    5.0 5.0 (3)

  • Etech

    Growth Through Servant Leadership

    Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.3 3.3 (63)

  • FunnlQ

    Your Partner From Awareness To Acquisition

    Your Partner From Awareness To Acquisition

    FunnlQ is a next generation lead generation service providers for B2B SaaS and Services companies. FunnlQ offers BDR as a Service, Appointment Booking, CRM consultation and Outbound consulting services...

    Top Services:

    • Design Services
    • SEO
    • PPC
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Voicentric

    Marketing Science Globally

    Marketing Science Globally

    Voicentric are specialists in scientific marketing for Life and Materials Science companies. We deliver intelligent telemarketing and B2B lead generation that connects you directly with decision-makers worldwide. Our multilingual team excels at engaging scientists with complex technical information, building...

    Top Services:

    • Direct Marketing
    • Call Centers
    • Digital Marketing
    • Advertising
    • Event Marketing
    • Show more
    Location
    Durham, United Kingdom
    Number of Employees
    50 - 99
    Average Hourly Rate
    $47/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    5 Projects Listed
    View Profile
    4.4 4.4 (7)

  • Techtweek Infotech

    Fostering Business Growth Through Innovation

    Fostering Business Growth Through Innovation

    Techtweek Infotech is more than just an IT services agency. It is a catalyst for business transformation in the digital age. With over 15 years of experience and a dedicated team of experts, the agency delivers cutting-edge IT solutions that drive growth and success. Techtweek Infotech guides businesses...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (3)

  • Fara IT Fusion Ltd.

    Your Ultimate IT Solution.

    Your Ultimate IT Solution.

    Fara IT Fusion Limited is a Bangladesh-based software company. We are a corporate organization where we solely focus on software design & development, Website design & development, Mobile Apps development, UI/UX Design, and Digital Marketing. We also provide corporate consultancy in terms of IT development...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • JBA Consults

    Empowering Your Sales Growth

    Empowering Your Sales Growth

    JBA Consults offers specialized B2B sales outsourcing services to drive business growth and profitability. With over seven years of industry experience, its expert team provides tailored solutions in lead generation, sales team recruitment, and strategy development. JBA Consults is a trusted extension of the...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Gdansk, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Mercatus Outsourcing

    Service And Solution Provider For Your Business

    Service And Solution Provider For Your Business

    Mercatus Outsourcing is a BPO and IT service provider, offering multilingual customer support, back-office support, B2B Lead Generation and scalable business solutions for companies across Europe and global markets. Based in Bulgaria and operating within the EU, we combine operational efficiency, reliable...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • HR Outsourcing
    • Market Research
    • Show more
    Location
    Sofia, Bulgaria
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    View Profile

  • Belkins

    Close more deals with ROI-focused lead acquisition

    Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed
    View Profile
    4.9 4.9 (16)
    4.3 4.3 (7)

  • The Telemarketing Company

    Agile, High Performance Voice Contact Services since 1990

    Agile, High Performance Voice Contact Services since 1990

    The Telemarketing Company is one of the UK's largest inbound and outbound telemarketing agencies...

    Top Services:

    • Market Research
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Brighton, United Kingdom
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed
    View Profile
    4.8 4.8 (6)
    4.1 4.1 (22)

  • Leadium

    US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (3)
    5.0 5.0 (6)

  • HIC Global Solutions

    Your CRM Success Partners

    Your CRM Success Partners

    A leading Salesforce Consulting Company with more than 2000+ projects delivered and a Salesforce Crest & MSP partner, HIC Global Solutions specializes in end-to-end Salesforce consulting and cloud-based custom solutions for growing businesses...

    Top Services:

    • CRM Consulting
    • Software Development
    • Cloud Consulting
    • Staff Augmentation
    • IT Services
    • Show more
    Location
    Richmond Hill, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (3)

  • Raise Networks

    Taking your IT Infrastructure to New Heights

    Taking your IT Infrastructure to New Heights

    As a Technology service provider, we are experts on managing clients IT enviroments which consits On-Prem, Data Centers, Hybrid model and Cloud operations. We are specilized on preparing startups to IPO readiness on thier IT enviroment and expertize on SecOps streagegies and audit ready...

    Top Services:

    • IT Services
    • Mobile App Development
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • Show more
    Location
    San Jose, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (1)

  • Ascent BPO Services

    BPO Company India | Call Center Outsourcing | Ascent BPO

    BPO Company India | Call Center Outsourcing | Ascent BPO

    We are offering Data Entry Projects, Data Entry Services,BPO Services, Call Center and data Entry Process Outsourcing Services to our valued clients, Noida, India...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.2 4.2 (294)

  • zyp

    Your Global Tech Partner

    Your Global Tech Partner

    At zyp, we're not just writing code; we're shaping digital futures. Whether you're a visionary startup or an established enterprise looking to evolve, we're here to transform your tech dreams into reality. Join us on a journey of innovation, growth, and success...

    Top Services:

    • Software Development
    • AI Development
    • Blockchain
    • Mobile App Development
    • Web Development
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • Webwers Cloudtech Private Limited

    Webwers Cloudtech: Engage, Convert, Grow.

    Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile
    5.0 5.0 (2)

  • Inuits

    We specialize in building augmented teams tailored to our clients' needs.

    We specialize in building augmented teams tailored to our clients' needs.

    We specialize in building augmented teams tailored to our clients' needs. Nimble and pragmatic, we prioritize real teamwork and smooth collaboration without any red tape...

    Top Services:

    • Staff Augmentation
    • IT Services
    • Software Development
    • HR Outsourcing
    • AI Development
    • Show more
    Location
    Krakow, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (13)

  • Denave

    Sales Enablement Partner.

    Sales Enablement Partner.

    Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...

    Top Services:

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.0 4.0 (26)

  • Lialoom

    Sales, PR & Marketing agency for tech companies.

    Sales, PR & Marketing agency for tech companies.

    We make your inbound and outbound sales channels work equally well...

    Top Services:

    • Digital Marketing
    • Customer Support
    • Business Consulting
    • SEO
    • PPC
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (1)

  • Providers Care Billing LLC

    Medical Billing Company | Billing Services As Low As 2.89%

    Medical Billing Company | Billing Services As Low As 2.89%

    We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    Location
    Schaumburg, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    View Profile
    4.8 4.8 (60)

  • WP Minds

    We provide WordPress Design, Development, Maintenance & SEO Services

    We provide WordPress Design, Development, Maintenance & SEO Services

    WP Minds is a WordPress design, development , maintenance and SEO agency helping coaches, consultants and other service professionals grow with high performing WordPress websites, LMS integration, ongoing maintenance and SEO...

    Top Services:

    • Web Development
    • Web Design
    • eCommerce Development
    • WordPress Website Design
    • Customer Support
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • iRapidO Global

    Driven by Excellence

    Driven by Excellence

    iRapidO Global is a Business Process Management organization delivering scalable back-office and operational support to growing businesses worldwide. We combine domain expertise, structured process frameworks, automation, and AI-enabled tools to help companies improve efficiency, control costs, and focus on...

    Top Services:

    • Accounting
    • BPO
    • Business Consulting
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Faridabad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $50,000 & Up
    View Profile
    4.0 4.0 (1)

  • Zoetic BPO Services

    Your Trusted Partner In Scalable BPO Services

    Your Trusted Partner In Scalable BPO Services

    We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...

    Top Services:

    • BPO
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Econx Group

    Diversified Holding Company

    Diversified Holding Company

    We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...

    Top Services:

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Vahue

    Accelerate Your AI Transformation

    Accelerate Your AI Transformation

    Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...

    Top Services:

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Corel Consulting

    Solutions For Small Businesses

    Solutions For Small Businesses

    Corel Consulting is an Ohio-based outsourced HR and payroll consulting company providing fractional HR, talent acquisition, payroll administration, and people-management solutions to growing businesses. With 20+ years of HR expertise, the company embeds dedicated HR and talent partners into client teams to...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • Customer Support
    Location
    Plain City, Ohio
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Dark Blue Technologies

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    We believe that having a physical presence in the local community is important for providing excellent customer service. Our team is comprised of highly trained professionals with extensive experience in a variety of complete technology solutions, including managed IT services, cybersecurity, phone systems...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • Cloud Consulting
    • IT Compliance Solution
    • Show more
    Location
    Ann Arbor, Michigan
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    View Profile

  • Simone May

    Helping you focus on what you do best growing your business

    Helping you focus on what you do best growing your business

    Transform your digital presence with Simone May - your go to creative for standout Virtual Assistance, Website Design and Branding Solutions. Blending efficiency with aesthetic flair, I help busy entrepeuners and businesses to shine online and gain back their precious time. From organising your workload to...

    Top Services:

    • Web Design
    • Branding
    • Logo Design
    • Graphic Design
    • WordPress Website Design
    • Show more
    Location
    Nanango, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
    View Profile

  • Kraft Communications

    Your business is our business.

    Your business is our business.

    Kraft Communications is a Social Media Management and Web Design company dedicated to taking care of your online presence...

    Top Services:

    • Branding
    • Social Media Marketing
    • Web Design
    • eCommerce Development
    • Creative Services
    • Show more
    Location
    Terrace, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $56/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.8 4.8 (6)

  • COSCEMEXIT

    We take care of your clients as you do it

    We take care of your clients as you do it

    COSCEMEXIT focus to provide IT services in LATAM region, because we know the hispanic countries and their way of working We can give you better coverage and guarantee of quality of service than any one...

    Top Services:

    • Managed Services
    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • HR Outsourcing
    • Show more
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • PandaCodeGen

    We Engineer Websites That Make You Money

    We Engineer Websites That Make You Money

    PandaCodeGen migrates businesses off slow WordPress, Webflow, Squarespace, Shopify, and GoHighLevel onto custom Next.js sites they own, with a written 90+ PageSpeed guarantee. GoHighLevel hybrid migrations keep your CRM. Server-side Meta CAPI tracking built in. Fixed pricing from $1,500...

    Top Services:

    • Web Development
    • eCommerce Development
    • Software Development
    • SEO
    • CRO
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • WhizCrow

    Reputation = Revenue

    Reputation = Revenue

    WhizCrow is a technology-driven Online Reputation Intelligence and Management and Trust and Safety agency built for companies of all sizes, where reputation isn't a cost centre-it's a strategic imperative protecting and catalysing revenue...

    Top Services:

    • Reputation Management
    • Digital Marketing
    • Customer Support
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Newark, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (4)

  • Yo Marketing Agency

    Accelerate Your Growth.

    Accelerate Your Growth.

    Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development...

    Top Services:

    • Digital Marketing
    • Web Development
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    Location
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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  • Bay Laurel Solutions

    Demystifying Web Presence | Simple Web Solutions

    Demystifying Web Presence | Simple Web Solutions

    Bay Laurel Solutions is a woman-owned, LGBTQ+ business helping freelancers and SMEs thrive online with simple, effective web design, branding, and SEO. We create custom solutions that drive growth and reflect your brand...

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    Location
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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  • Televator Solutions Private Limited

    Elevating Business Operations Efficiently

    Elevating Business Operations Efficiently

    Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...

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    5.0 5.0 (1)

  • Tecodata

    Digital serenity

    Digital serenity

    As a specialist in outsourcing professions, TECODATA works for large accounts, SMEs, and communities throughout the Atlantic arc...

    Top Services:

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    Location
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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  • Busy Made Simple

    Create efficiencies and streamline processes.

    Create efficiencies and streamline processes.

    Busy Made Simple offers small businesses a virtual team to support growth without the hassle of hiring. Our Virtual Assistant and Online Business Manager services streamline operations, handling client management, digital marketing, and online systems, so you can focus on what you love...

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    Location
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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    Driving MSP Qualified Leads For Your IT Sales Success

    Driving MSP Qualified Leads For Your IT Sales Success

    TLM Inside Sales is a lead generation and appointment setting agency in USA, Canada and Australia. Our email marketing solution is designed for B2B lead generation that focus on generating sales qualified leads...

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    Number of Employees
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    Average Hourly Rate
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  • IT Project Management Consulting Services

    Empowering people and organizations to achieve project management excellence

    Empowering people and organizations to achieve project management excellence

    We aim to drive innovation and best practices in project management by providing the right knowledge and skillsets needed for individuals and businesses to manage better IT implementation projects...

    Top Services:

    • Business Consulting
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    Average Hourly Rate
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    Minimal Budget
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  • Win-Pro Consultancy

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Over 30 years of experience in the IT Solutions and IT Support, Win-Pro is an institutional powerhouse delivering unparalleled standards to organizations across Singapore, Johor Bahru, and Kuala Lumpur. Our Outsourced IT Managed Services Company is leading the way with IT services for business...

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    Location
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    Number of Employees
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    Average Hourly Rate
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  • DCA Virtual Business Support

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    Marketing and Administration Support for Emerging Businesses

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Services Related to Customer Support

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Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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