Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
For more than 30 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics you need to build and measure an effective customer journey map. SERVICE 800 programs reveal the actions and behaviors...
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CCI Research was formed in 1989 to provide research and technical support in the field of student retention for one of Canadas leading colleges. The core values responsible for our companys early success included quality, integrity, collaboration, professionalism, and innovation...
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We specialise in 3D Reality Capture, Digital Engineering, UAV / Aerial Mapping, Engineering Services, Hydrographic Survey, Monitoring, Land Development, Mining Services, Utility Mapping and Rail Services...
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Ingress GmbH is one of the leading German suppliers of software solutions for feedback management , market research and employee surveys . Ingress' customers include market research institutes, consulting firms, financial service providers and major industrial and service companies in Germany, Switzerland...
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Infosurv in Atlanta, Georgia is a specialized marketing research firm that offers comprehensive solutions. Our expertise lies in designing, administering and analyzing research that provides valuable insights from various stakeholders, including employees, customers and potential customers...
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CSBA is a 25-year-old customer experience insights agency. We specialise in helping our customers to design better customer experiences, through best practice and specialised CX strategy, research, quality assurance and training...
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Advancing research outcomes through specialist expertise in social, health and government research services...
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Smart research for sales, service and back office!...
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Satisfaction Guaranteed. From our friendly staff to our accurate plans we provide an outstanding service. We will always go above and beyond and take pride in our workmanship...
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We are experts in Contact Center and Unified Communications products and services...
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We know finding the optimal cost for the ideal availability and CX is the key challenge for customer service and support operations...
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Born from the experience of industrial process and know-how in telemarketing and market research, BMPB France is recognized as a partner dedicated to the Industry and Tertiary sectors, leading made-to-measure solutions for the business development of their customers...
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Simetrix Solutions is a Multilingual Call Center BPO (Business Process Outsourcing) and offers Call Center Services such as: Inbound calls, Outbound calls, Customer upselling, Feedback calls, Digital Transcription, Lead Generation, E-commerce tagging, Data Research, Telemarketing, Photo retouching, Knowledge...
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Business Process Outsourcing for Automotive. Our contact centre solutions sit at the core of what we do. Providing clients with completely outsourced support, overflow or project work...
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A telemedicine MedTech company offering aged care, home care, NDIS, and IOT services 24/7/365!...
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We are a Canadian firm and have corporate offices in Missisauga, Ontario, Canada. Our primary service offerings include call center services...
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Business & Services Solution est un acteur global de lexternalisation de services du conseil en Management et de lintégration de technologies innovantes qui offre une large gamme de services à valeur ajoutée répondant aux enjeux métiers et sectoriels des entreprises...
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24-7MedCare focuses on providing exceptional medical answering services when and where it is needed...
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Inbound Call Center Philippines - Top Inbound Call Center Services for Small and Medium Businesses...
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Deliver excellent customer experiences for everyone. Unify your interactions and delight your customers on any channel. Support and motivate your agents and keep teams connected. Be more resilient...
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BD Services is a UK based call centre company who aim to bring the call centre industry back to the UK. With over 25 years of experience in the industry, we are able offer expert advice and marketing strategies to help you grow your company...
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Seit 2008 bietet die Direct Scouts Istanbul die innovative und erfolgreiche Kombination aus Direktmarketing und Direktvertrieb. WE FIND A WAY TO NEW CUSTOMERS!...
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Euro Connect Eood is Call Center in Sofia that provides High Quality Multilingual and Multichannel Inbound Customer Care services for Ecommerce and web apps...
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Mancao E-Connect Business Solutions would like to be your Business Process Outsourcing partner. We have experienced and qualified employees you can hire based in the Philippines...
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Excelsia is led by a team of experts in the field of managing home-based call center servicing. Excelsia has experience working with some of the top-tiered call center companies in the Philippines. Excelsia has since then expanded into managing its own call center servicing agency, one of which has been in...
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Telstra Health is Australia's largest ehealth company, supporting governments, health and aged care providers to shape a more connected future for healthcare...
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Talksure is a contact centre & financial services provider based in Umhlanga. We are always on the look-out for fresh new talent to join our family...
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We, at Boketto, are the one stop solution for all your customer management, content creation and technical development needs. With a workforce of more than a hundred hardworking, skilled and dedicated employees and over a decade of experience in the field...
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Our medical answering service helps doctors, physicians, dentists, surgeons, and health providers of all kinds avoid missed calls, get more patients, and manage their practice more efficiently...
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Our goal is to make our company as human as creative, inventive, caring, purpose driven as the wonderful human beings who work inside it...
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Founded in 2000, InSource, Inc. has transformed from a leading IT technology staffing company to a trusted provider of cloud-based technology solutions centered around people, products, and processes. As an Elite ServiceNow Partner and a Managed Services Partner with Identity Management firm OKTA, we are...
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Welcome to Flexisales, an accountable, results driven organization with the primary objective of enabling our customers meet or exceed their sales targets one quarter at a time...
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Delivering SQL's in the form of appointments in the B2B tech space...
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We Help Companies Sell More. One Company. One Culture. Different Specialisms...
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Stopping Marketing to Save Money, is like stopping your Watch to Save Time...
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Business to Business Telemarketing...
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We help b2b businesses build a predictable pipeline & accelerate growth...
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We provide an integrated suite of lead generation solutions & performance based prospecting options for business to business media...
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You may contract for as briefly as a month or ongoing for as long as your need continues - LK Marketing supports you all the way...
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DRolls Associates helps companies maximize their growth by filling up their pipeline with qualified sales meetings...
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Verkoop Media is a global multi-channel B2B Demand Generation, Lead Generation & Research Intelligence company, and Digital Marketing company...
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We provide specialized Consultancy and Solutions for Businesses attempting to gain greater popularity in their niches...
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ALEX & GROSS combines traditional telemarketing with innovative digital marketing to create real 360° sales solutions...
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Our team knows the importance of staying on top of the latest developments and rapid change. Our flair for design and innovation allows us to stay ahead of the game...
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No hassle, we dial!...
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KL Marketing is your partner when it comes to professional & effective communication between you and your future customers...
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Rethink outsourcing with us!...
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International Call Center, IT, Lead Generation, Sales, Claims Entry, Data Processing, Property Preservation Work Order Processing, Order taking / Invoicing, BPO...
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Salgsbureauet ApS is a modern telemarketing agency located in the heart of Odense...
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Dispatch Egypt is a direct marketing agency operating in Egypt since 2001...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â
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