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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

279 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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Sort by: Hourly Rate

  • PAPCY

    Prepare the future today.

    Prepare the future today.

    Papcy is a cutting-edge IT solutions provider specializing in transformative digital technologies. We combine innovative development, strategic consulting, and advanced AI Cloud services to help businesses thrive in the digital landscape...

    Top Services:

    • Graphic Design
    • Web Design
    • Web Development
    • eCommerce Development
    • SEO
    • Show more
    Location
    Yaoundé, Cameroon
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • Billing Care Solutions

    Customized RCM Strategies For US Healthcare Providers

    Customized RCM Strategies For US Healthcare Providers

    At 𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, we are more than just a medical billing company, we are your trusted partner in maximizing revenue, minimizing claim denials, and streamlining your entire Revenue Cycle Management (RCM) process. With deep expertise in the...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (19)

  • CoderzHub

    Where Ideas Turn Into Scalable Products.

    Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Show more
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Paival Call Solutions

    Multilingual Nearshore Customer Experience

    Multilingual Nearshore Customer Experience

    We provide BPO services, Customer Service outsourcing and Call Center office ready to serve your customer. Paival works as an extension of your internal team, not a replacement. We plug trained agents directly into your existing tools, processes, and brand voicehandling email, chat, phone, and social support...

    Top Services:

    • Customer Support
    Location
    Lexington, Kentucky
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    View Profile

  • CallTel Communications Limited

    Africa's No.1 Telephone Answering Service Firm.

    Africa's No.1 Telephone Answering Service Firm.

    CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • BPO
    • Show more
    Location
    Lagos, Nigeria
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    View Profile
    3.7 3.7 (3)

  • Communicate to Connect C2C

    We provide the essential element to connect you with your prospective clients, to enable your sales campaigns to run professionally and efficiently...

    Top Services:

    • Customer Support
    Location
    Santo Domingo, Dominican Republic
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
    View Profile
    4.7 4.7 (17)

  • MultiplyMii

    Recruiting, Managing, and Retaining Your High-Performing Team

    Recruiting, Managing, and Retaining Your High-Performing Team

    Fueled with passion, equipped with expertise, scaling your business growth multifold, and securing solid careers, MultiplyMii is the game-changer in remote staffing. We have a proven record of success in connecting global partners with world-class Filipino talents who best fit the role they can best perform...

    Top Services:

    • HR Outsourcing
    • BPO
    • Business Consulting
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Tel Aviv, Israel
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Inventorsoft

    Not just a performer, but your reliable web/mobile development partner

    Not just a performer, but your reliable web/mobile development partner

    InventorSoft is a custom software development company based in Ukraine, specializing in healthcare software development, education software development, and data analytics platforms. We also have extensive experience across Fintech, Supply Chain, and other SaaS-driven industries...

    Top Services:

    • Software Development
    • Web Development
    • IT Services
    • Staff Augmentation
    • Mobile App Development
    • Show more
    Location
    Chernivtsi, Ukraine
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    8 Projects Listed
    View Profile
    4.4 4.4 (18)

  • Axendi

    Value Driven Experience

    Value Driven Experience

    Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    View Profile
    3.4 3.4 (34)

  • ConnectOS

    make your people your competitive advantage.

    make your people your competitive advantage.

    business offshoring solutions...

    Top Services:

    • BPO
    • Business Consulting
    • Accounting
    • Customer Support
    • IT Services
    • Show more
    Location
    Mandaluyong, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    View Profile
    4.9 4.9 (459)

  • Genesis International Process

    Transparency, Service and Commitment.

    Transparency, Service and Commitment.

    Based out of New Delhi India, We provide Customer Support and interface solutions along with Accounts, Sales and Marketing, ecommerce solutions Small and Medium enterprise Solutions...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Accounting
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Deux-Points Culture

    To Be Clear And To Be Heard

    To Be Clear And To Be Heard

    Deux-Points is a Moroccan communication and event agency specializing in event organization, written translation, and linguistic interpretation. The agency organizes conferences, corporate seminars, colloquiums, work meetings, and cultural or tourist events while helping clients communicate effectively across...

    Top Services:

    • Translation Services
    • Transcription Services
    • Creative Services
    • Web Development
    • SEO
    • Show more
    Location
    Fes, Morocco
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Bizauras

    Navigating IT, Cyber Security & Support Together.

    Navigating IT, Cyber Security & Support Together.

    At Bizauras, we specialize in delivering secure, efficient, and scalable tech services that empower organizations to grow with confidence and industry experience, our team brings deep expertise in IT Support, Cyber Security, and Customer Service solutions tailored to your business needs...

    Top Services:

    • Cybersecurity
    • IT Services
    • Customer Support
    Location
    Dover, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • VirtusaPolaris

    Get ahead of the competition

    Get ahead of the competition

    On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking...

    Top Services:

    • Call Centers
    • Customer Support
    • Cloud Consulting
    • UI/UX Design
    • Web Design
    • Show more
    Location
    Chennai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Orpiv

    Empowering Small Business Success

    Empowering Small Business Success

    Inspired by the potential of the digital revolution and recognizing that small businesses may be unable to access quality web development and lead generation services due to cost, Orpiv was founded. Our 35 specialists have over three to four years of experience in this field combined with a mission-focused...

    Top Services:

    • Web Development
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Customer Support
    • Show more
    Location
    Baramula, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Essential Virtual Assistant

    You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.

    You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.

    Essential Virtual Assistant LLC, established in February 2023, is a leading provider of virtual assistant services based in Riviera Beach, Florida. Our mission is to empower businesses by offering tailored administrative support, enabling them to focus on core operations and achieve greater efficiency...

    Top Services:

    • Social Media Marketing
    • Transcription Services
    • Customer Support
    • Email Marketing
    • Show more
    Location
    West Palm Beach, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • snapscale

    Employee first business process outsourcing.

    Employee first business process outsourcing.

    We are your global 24/7 operations We are your partners in accelerating your business by instantly expanding new areas of expertise, augmenting resources, or just allowing you to offload burdens...

    Top Services:

    • Accounting
    • Customer Support
    • Call Centers
    • Web Development
    • Web Design
    • Show more
    Location
    Scotch Plains, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • iCareBilling

    Revolutionize Your Healthcare Practice.

    Revolutionize Your Healthcare Practice.

    iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...

    Top Services:

    • BPO
    • Web Design
    • WordPress Website Design
    • Managed Services
    • IT Services
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (6)

  • GRO IT Solutions

    Outsourcing Professional Bookkeeping and Accounting Services

    Outsourcing Professional Bookkeeping and Accounting Services

    GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and...

    Top Services:

    • Accounting
    • HR Outsourcing
    • Customer Support
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile
    3.9 3.9 (21)

  • Digi Media InfoTech

    Elevating Your Productivity

    Elevating Your Productivity

    Digi Media InfoTech is a leading BPO firm based in India offering virtual assistance and knowledge process outsourcing solutions. With a dedicated team of over 50 skilled professionals, the firm delivers high-quality services tailored to meet diverse client needs. Its commitment to business ethics, customer...

    Top Services:

    • BPO
    • Customer Support
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Calling Agency

    B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...

    Top Services:

    • Call Centers
    • Customer Support
    • Digital Marketing
    Location
    New Castle, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • LimTC

    Where Top Talent Delivers Limitless Results

    Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • CoDev

    Hire Offshore Engineers, SDRs & Support Experts

    Hire Offshore Engineers, SDRs & Support Experts

    CoDev helps fast-growing companies scale with reliable, world-class offshore talent. Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...

    Top Services:

    • Staff Augmentation
    • Customer Support
    • HR Outsourcing
    Location
    Lehi, Utah
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.2 4.2 (5)

  • Bitrupt

    Software. Design. Innovation.

    Software. Design. Innovation.

    Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...

    Top Services:

    • Web Development
    • Software Development
    • Mobile App Development
    • UI/UX Design
    • Customer Support
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
    View Profile
    5.0 5.0 (1)

  • DGC BPO Service

    Top BPO Company USA.

    Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • PredictWise Pty Ltd

    Leading IT Outsourcing Company In Australia

    Leading IT Outsourcing Company In Australia

    At PredictWise, we are proud to be recognized as a trusted IT Outsourcing Company, offering a wide range of technical expertise and innovative solutions to businesses of all sizes. Our team comprises highly skilled professionals with diverse backgrounds, allowing us to deliver exceptional results in a variety...

    Top Services:

    • Web Design
    • Web Development
    • eCommerce Development
    • Mobile App Development
    • Software Development
    • Show more
    Location
    Stanhope Gardens, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Away Digital Teams

    We find, build and manage remote teams.

    We find, build and manage remote teams.

    Away Digital Teams specializes in recruiting and managing top talent in Vietnam for businesses seeking to establish and oversee remote teams. Our comprehensive service ensures seamless team building and management, enabling companies to thrive in today's digital landscape...

    Top Services:

    • Digital Services
    • Web Development
    • Software Testing
    • Mobile App Development
    • Software Development
    • Show more
    Location
    St Kilda, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • LTS Global Digital Services

    Future in Hands.

    Future in Hands.

    LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...

    Top Services:

    • IT Services
    • BPO
    • Call Centers
    • Customer Support
    • AI Development
    • Show more
    Location
    Hanoi, Vietnam
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
    View Profile

  • ISPL Support Services

    Multilingual BPO and Call Centre Services provider.

    Multilingual BPO and Call Centre Services provider.

    ISPL Support Services is a Chennai, India based Multilingual Call Centre & BPO Services Company. The company has 17+ years of experience in the Business, offering professional call services and BPO services to Indian Corporate houses and MNCs...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chennai, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    View Profile
    3.5 3.5 (6)

  • Source Code Lab

    Best Game Development Company in USA.

    Best Game Development Company in USA.

    Source Code Lab is the Best Custom Game Development Company in Usa/India.Our game developers build remarkable games compatible with the most popular platforms to attract the attention of a wider audience...

    Top Services:

    • Graphic Design
    • IT Services
    • VR/AR
    • Mobile App Development
    • Wearables
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (8)

  • digixVA

    digixVA: Your time back, your business forward.

    digixVA: Your time back, your business forward.

    digixVA is your dependable source for virtual specialists and recruitment! Elevate your operations with our highly qualified virtual specialists and streamlined recruitment. We understand the importance of finding the right fit. Expect exceptional skillsets, unmatched dedication, and seamless integration...

    Top Services:

    • HR Outsourcing
    • Customer Support
    • Digital Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Line Accountancy

    Expert Accounting for Sustainable Business Growth

    Expert Accounting for Sustainable Business Growth

    Line Accountancy specializes in strategic bookkeeping and accounting outsourcing services, empowering businesses in the United States and the United Kingdom to increase profitability. Focused on accurate tax filing and compliance, the firm offers expert solutions to help clients streamline financial...

    Top Services:

    • Accounting
    • Customer Support
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Physician Credentialing Company

    Your Dedicated Ally in the World of Healthcare Credentialing.

    Your Dedicated Ally in the World of Healthcare Credentialing.

    Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers...

    Top Services:

    • Software Testing
    • CRM Consulting
    • ERP Consulting
    • ECM Consulting
    • Managed Services
    • Show more
    Location
    Rochester, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (2)

  • SmartPA

    From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    Edinburgh, United Kingdom
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr
    View Profile
    4.0 4.0 (55)

  • Callindo

    Top AI-Driven Call Center in Indonesia

    Top AI-Driven Call Center in Indonesia

    Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...

    Top Services:

    • BPO
    • Customer Support
    • Market Research
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Jakarta, Indonesia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $24/hr
    Minimal Budget
    Under $1,000
    View Profile

  • NQX (formerly Nordia)

    Canada's Largest Contact Center Partner

    Canada's Largest Contact Center Partner

    NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Laval, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $23/hr
    Portfolios Count
    1 Project Listed
    View Profile
    3.4 3.4 (45)

  • RMM Technologies

    Innovation our Passion.

    Innovation our Passion.

    RMM a quality IT solutions and professional services provider, offers a wide range of expertise in building Software Applications, Systems Integration, Product Development, Business Consulting in SharePoint, Online Branding, Quality Website Development, UI/UX works and many more...

    Top Services:

    • Web Design
    • Web Development
    • Mobile App Development
    • Software Development
    • IT Services
    • Show more
    Location
    Coimbatore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $22/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.7 4.7 (6)

  • ZAAG SYSTEMS

    Ai fist design & development company

    Ai fist design & development company

    ZAAG SYSTEMS delivers scalable web, mobile & AI solutions with sleek design, driving business growth for US startups...

    Top Services:

    • eCommerce Development
    • AI Development
    • Web Development
    • Software Development
    • Web Design
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.7 4.7 (25)

  • Shaligram Infotech

    Digitalizing Businesses.

    Digitalizing Businesses.

    Shaligram Infotech is a distinguished software development company that excels in delivering bespoke software development, web development, mobile app development, Microsoft Dynamics 365 Development & consulting, and outsourcing services. Our expertise spans a wide spectrum of technological solutions...

    Top Services:

    • UI/UX Design
    • Web Development
    • Cloud Consulting
    • Mobile App Development
    • CRM Consulting
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.5 4.5 (2)
    4.8 4.8 (222)

  • SwiftCare Billing LLC

    Precision Billing, Maximum Revenue, Minimal Risk.

    Precision Billing, Maximum Revenue, Minimal Risk.

    Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    Evesham, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    4.3 4.3 (1)

  • Go4Customer

    The Call Center Experts.

    The Call Center Experts.

    Go4Customer specializes in call center outsourcing, offering innovative and performance-driven customer support solutions across various industries. Through advanced technology, in-depth insights and industry expertise, we provide a comprehensive approach that covers voice, live chat, email and social media...

    Top Services:

    • Accounting
    • BPO
    • Call Centers
    • Email Marketing
    • Customer Support
    • Show more
    Location
    Jaipur, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)

  • Protovo Solutions

    Simplifying Your Digital Needs With Unlimited Skills

    Simplifying Your Digital Needs With Unlimited Skills

    Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...

    Top Services:

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Show more
    Location
    Bhilwara, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (7)

  • Acquire Intelligence

    Acquire Intelligence (formerly Acquire BPO) is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Our transformation approach is built around the Automate, Eliminate, Reallocate framework...

    Top Services:

    • BPO
    • Call Centers
    • AI Development
    • Business Consulting
    • Customer Support
    • Show more
    Location
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Services Related to Customer Support

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Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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