• Home
  • Customer Service Outsourcing Companies

Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

205 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

Expertise
All Industries
All Client Types
Sort by: Reviews

  • Global Bilgi

    Global Bilgi Company was created in 1999, as part of Turkcell group of companies. Global Bilgi is the leading center for customer relations management. More than 13 thousand employees work for the company, it has 7, 500 equipped places in 19 contact centers, 15 of which are located in Turkey and 4 are in...

    Top Services:

    • Customer Support
    Location
    Kyiv, Ukraine
    Number of Employees
    500 - 999
    View Profile
    4.3 4.3 (3)

  • CommAlert

    The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre...

    Top Services:

    • Customer Support
    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    50 - 99
    View Profile

  • The BPO Network

    Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner. We work...

    Top Services:

    • Business Consulting
    • Accounting
    • Customer Support
    • BPO
    • Call Centers
    • Show more
    Location
    Perth, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    View Profile

  • IT Project Management Consulting Services

    Empowering people and organizations to achieve project management excellence

    Empowering people and organizations to achieve project management excellence

    We aim to drive innovation and best practices in project management by providing the right knowledge and skillsets needed for individuals and businesses to manage better IT implementation projects...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • IT Services
    • Cloud Consulting
    • BPO
    • Show more
    Location
    Barcelona, Spain
    Number of Employees
    Under 49
    Average Hourly Rate
    $85/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Industrial Cold Calling

    Fish up your customer in the industrial market

    Fish up your customer in the industrial market

    We offer cold calling services in industrial markets (preferably Europe). We are professional sales engineers with experience in different tech fields. Our main markets are metal and woodworking, plastic processing, oil and gas, FMCG production, and agro-. You get a simple or promoted database with...

    Top Services:

    • Business Consulting
    • Market Research
    • Call Centers
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile

  • Supportonic_CX

    Able Customer Success Managers Ready to Work

    Able Customer Success Managers Ready to Work

    Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Customer Support
    Location
    Los Angeles, California
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Communicate to Connect C2C

    We provide the essential element to connect you with your prospective clients, to enable your sales campaigns to run professionally and efficiently...

    Top Services:

    • Customer Support
    Location
    Santo Domingo, Dominican Republic
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
    View Profile
    4.7 4.7 (17)

  • MultiplyMii

    Recruiting, Managing, and Retaining Your High-Performing Team

    Recruiting, Managing, and Retaining Your High-Performing Team

    Fueled with passion, equipped with expertise, scaling your business growth multifold, and securing solid careers, MultiplyMii is the game-changer in remote staffing. We have a proven record of success in connecting global partners with world-class Filipino talents who best fit the role they can best perform...

    Top Services:

    • HR Outsourcing
    • BPO
    • Business Consulting
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Tel Aviv, Israel
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Armasourcing

    Hire Filipino VAs That Actually Deliver.

    Hire Filipino VAs That Actually Deliver.

    Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Quezon City, Philippines
    Number of Employees
    50 - 99
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (12)

  • Book a VA

    Professional Virtual Assistant Services

    Professional Virtual Assistant Services

    We are a Virtual Assistant Services company providing a range of services to clients worldwide, including online business management, project management, tech virtual assistance, general admin and customer support services. Our virtual assistants serve SMEs' in various industries...

    Top Services:

    • Customer Support
    • Accounting
    • SEO
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • ENVO BPO SERVICES SDN BHD

    Think Outsource. Think ENVO.

    Think Outsource. Think ENVO.

    ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...

    Top Services:

    • Phone Answering Services
    • BPO
    • Customer Support
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Petaling Jaya, Malaysia
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.5 4.5 (135)

  • Infinity B2B

    Unlock Your Business Growth

    Unlock Your Business Growth

    The definitive destination for your 360° multi-touch marketing "Experience the new way of lead generation, Change the way you sell." Get started today!...

    Top Services:

    • Business Consulting
    • Market Research
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Pune, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile

  • AnswerPlus

    Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
    View Profile
    3.9 3.9 (20)

  • Contact Center Source

    Outsourcing Solutions Made Easy

    Outsourcing Solutions Made Easy

    Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (56)

  • Dalerio Consulting

    Top Provider of Outsourcing and Customer Support

    Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Durres, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed
    View Profile
    4.3 4.3 (7)

  • Tri Source International

    Outsourcing. Made Simple.

    Outsourcing. Made Simple.

    Outsourcing doesnt have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simpleso that we can deliver Best in Class Customer Experience. From the routine to the complex, TSIs solutions are always omnichannel...

    Location
    Santa Clarita, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    View Profile
    2.6 2.6 (5)

  • Alikhan Global Outsourcing

    Saving You Millions, So You Can Make Billions.

    Saving You Millions, So You Can Make Billions.

    We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Ontario, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $250/hr
    View Profile
    5.0 5.0 (2)

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • Origo

    Remote Teams For Mid-Market Companies

    Remote Teams For Mid-Market Companies

    Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    • BPO
    • Accounting
    • Show more
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    View Profile

  • Televator Solutions Private Limited

    Elevating Business Operations Efficiently

    Elevating Business Operations Efficiently

    Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...

    Top Services:

    • Web Design
    • Web Development
    • WordPress Website Design
    • CRM Consulting
    • Big Data Analytics
    • Show more
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    View Profile
    5.0 5.0 (1)

  • Xpron Systems GmbH

    Present at the right place for you!

    Present at the right place for you!

    XPRON Systems GmbH, headquartered in Neuss, is a comprehensive 24/7 service and IT company. Established in 2005, we have continually broadened our spectrum, encompassing 24/7 customer service, user helpdesk support, IT system solutions, managed services, and dedicated Microsoft Office 365 support...

    Top Services:

    • IT Services
    • Cybersecurity
    • Call Centers
    • Managed Services
    • Customer Support
    • Show more
    Location
    Neuss, Germany
    Number of Employees
    250 - 499
    Portfolios Count
    4 Projects Listed
    View Profile
    4.9 4.9 (38)

  • Rocbird

    Data, tech & innovation for better decisions

    Data, tech & innovation for better decisions

    We are a technology, innovation and software development company. We use Big Data and Artificial Intelligence to turn your data into a strategic asset, providing relevant insights and helping make informed decisions to maximize your business value. Our goal is to be your preferred technology partner and help...

    Top Services:

    • Big Data Analytics
    • AI Development
    • Staff Augmentation
    • Software Development
    • IT Services
    • Show more
    Location
    Córdoba, Argentina
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed
    View Profile

  • Impactable

    Your B2B LinkedIn Ads Agency

    Your B2B LinkedIn Ads Agency

    Impactable has served over 1,000+ B2B brands and was acquired by a data-heavy investor in 2021. Our services and retargeting strategies are designed specifically for your business needs...

    Top Services:

    • PPC
    • Advertising
    • Digital Marketing
    • Social Media Marketing
    • Email Marketing
    • Show more
    Location
    Cape Coral, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Debug Security

    Secure Your Digital World With Confidence

    Secure Your Digital World With Confidence

    Debug Security is a cybersecurity firm focused on identifying and fixing digital security weaknesses. Through ethical hacking, penetration testing, and vulnerability assessments, the company helps organizations strengthen their systems and protect sensitive data from evolving cyber threats...

    Top Services:

    • Cybersecurity
    • IT Services
    • IT Compliance Solution
    • IoT
    • Wearables
    • Show more
    Location
    Mirpur, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Accario

    Well count the numbers while you multiply your time.

    Well count the numbers while you multiply your time.

    Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    Location
    Melbourne, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • DCA Virtual Business Support

    Marketing and Administration Support for Emerging Businesses

    Marketing and Administration Support for Emerging Businesses

    Looking to take your business to the next level? The #VASuperheroes of DCA Virtual Business Support are here for you! Outsource those time-consuming administrative, creative and website tasks so that you can fully devote yourself to maximizing growth opportunities - these superheroes have got it handled...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Social Media Marketing
    • Customer Support
    • Graphic Design
    • Show more
    Location
    Richmond, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • VirtusaPolaris

    Get ahead of the competition

    Get ahead of the competition

    On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking...

    Top Services:

    • Call Centers
    • Customer Support
    • Cloud Consulting
    • UI/UX Design
    • Web Design
    • Show more
    Location
    Chennai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • PAPCY

    Prepare the future today.

    Prepare the future today.

    Papcy is a cutting-edge IT solutions provider specializing in transformative digital technologies. We combine innovative development, strategic consulting, and advanced AI Cloud services to help businesses thrive in the digital landscape...

    Top Services:

    • Graphic Design
    • Web Design
    • Web Development
    • eCommerce Development
    • SEO
    • Show more
    Location
    Yaoundé, Cameroon
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • RPM

    Scale Your Business With Quality Outsourced Teams In ‍Back Office Support.

    Scale Your Business With Quality Outsourced Teams In ‍Back Office Support.

    RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Staff Augmentation
    • Show more
    Location
    San Jose, California
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile

  • Orpiv

    Empowering Small Business Success

    Empowering Small Business Success

    Inspired by the potential of the digital revolution and recognizing that small businesses may be unable to access quality web development and lead generation services due to cost, Orpiv was founded. Our 35 specialists have over three to four years of experience in this field combined with a mission-focused...

    Top Services:

    • Web Development
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Customer Support
    • Show more
    Location
    Baramula, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • FBC Asia Pacific

    FASTER. BETTER. CHEAPER.

    FASTER. BETTER. CHEAPER.

    Outsourced customer care provider FBC Asia Pacific offers inbound, outbound, and omni channel assistance via its contact center services for incoming and outbound customers. Out of our delivery centers in the Philippines and Sri Lanka, we provide a variety of support services including phone, chat...

    Top Services:

    • Customer Support
    Location
    Pasig City, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (9)

  • EuroCom CX

    Quality over Quantity

    Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (7)

  • D3Mynds

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • Parkes BPO Solutions

    We're Here To Make Outsourcing Work For You!

    We're Here To Make Outsourcing Work For You!

    Parkes BPO offers flexible and innovative solutions to help your business reduce costs, save time, simplify processes, and boost efficiency...

    Top Services:

    • Digital Marketing
    • SEO
    • Social Media Marketing
    • Email Marketing
    • BPO
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (3)

  • iCareBilling

    Revolutionize Your Healthcare Practice.

    Revolutionize Your Healthcare Practice.

    iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...

    Top Services:

    • BPO
    • Web Design
    • WordPress Website Design
    • Managed Services
    • IT Services
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (6)

  • GRO IT Solutions

    Outsourcing Professional Bookkeeping and Accounting Services

    Outsourcing Professional Bookkeeping and Accounting Services

    GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and...

    Top Services:

    • Accounting
    • HR Outsourcing
    • Customer Support
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile
    3.9 3.9 (21)

  • AnswerFirst Communications

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (469)

  • Fara IT Fusion Ltd.

    Your Ultimate IT Solution.

    Your Ultimate IT Solution.

    Fara IT Fusion Limited is a Bangladesh-based software company. We are a corporate organization where we solely focus on software design & development, Website design & development, Mobile Apps development, UI/UX Design, and Digital Marketing. We also provide corporate consultancy in terms of IT development...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • ROI CX Solutions

    Total CX and BPO Services.

    Total CX and BPO Services.

    ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    American Fork, Utah
    Number of Employees
    1000 & Up
    Portfolios Count
    3 Projects Listed
    View Profile
    2.9 2.9 (155)

  • Reliance

    Cost-Effective Outsourcing Solutions

    Cost-Effective Outsourcing Solutions

    We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Cheltenham, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    View Profile

  • FlairsTech

    Innovation | Talent | Excellence

    Innovation | Talent | Excellence

    FlairsTech has grown rapidly and steadily into the Technology-driven Managed Services Provider (MSP) it is today. Headquartered in Canada, with over 1000 carefully selected talents across our five offices, a global audience of over 100 partners relies daily on our services...

    Top Services:

    • Customer Support
    • Software Development
    • Managed Services
    • Software Testing
    • IT Services
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • Fusion CPA

    Keeping Everything Connected

    Keeping Everything Connected

    Outsourced Accountants and CFOs, Specializing in NetSuite, QuickBooks, And more niche accounting software integration...

    Top Services:

    • Business Consulting
    • Customer Support
    • Accounting
    Location
    San Juan, Puerto Rico
    Number of Employees
    Under 49
    Average Hourly Rate
    $1000/hr
    View Profile
    5.0 5.0 (1)

  • ASK 2 PRO

    "Your Trusted Service Partner, Across the Nation."

    "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    View Profile

  • Connext Global Solutions

    Your growth is our mission

    Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • RMM Technologies

    Innovation our Passion.

    Innovation our Passion.

    RMM a quality IT solutions and professional services provider, offers a wide range of expertise in building Software Applications, Systems Integration, Product Development, Business Consulting in SharePoint, Online Branding, Quality Website Development, UI/UX works and many more...

    Top Services:

    • Web Design
    • Web Development
    • Mobile App Development
    • Software Development
    • IT Services
    • Show more
    Location
    Coimbatore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $22/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.7 4.7 (6)

  • E-COM Expert

    Creating an online world that works for you.

    Creating an online world that works for you.

    E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success...

    Top Services:

    • Package Design
    • Web Development
    • Content Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    Cheboksary, Russia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    View Profile

  • Simone May

    Helping you focus on what you do best growing your business

    Helping you focus on what you do best growing your business

    Transform your digital presence with Simone May - your go to creative for standout Virtual Assistance, Website Design and Branding Solutions. Blending efficiency with aesthetic flair, I help busy entrepeuners and businesses to shine online and gain back their precious time. From organising your workload to...

    Top Services:

    • Web Design
    • Branding
    • Logo Design
    • Graphic Design
    • WordPress Website Design
    • Show more
    Location
    Nanango, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
    View Profile

Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Learn more about DesignRush Agency Ranking Methodology.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

Latest Trends Related to Outsourced Customer Support

customer support outsourcing for startups
Outsourced Customer Support

Best Customer Support Outsourcing Partners for Series A and B Startups (2026)

205
Outsourced Customer Support

What Does Outsourced Customer Support Cost in 2026?

260
Outsourced Customer Support

Customer Support Outsourcing for Regulated Industries: What to Look for in 2026

204

Receive Free Proposals

For your project

1

Specify your budget, timeline and project requirements

2

Our experts curate a list of up to 5 most qualified candidate agencies

3

We connect you with them so you can choose the most suitable partner

Specify your requirements