Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

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  • End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...

    Top Services:

    • BPO
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Transcription Services
    • Show more
    Location
    Moseley, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
  • Innovating Tomorrow Today

    At Jylix Tech, we embody the spirit of 'Innovating tomorrow, today. We aim to deliver solutions and foster everlasting relationships with clients. Our AI-driven solutions are designed to streamline Operations, enhance productivity, decision-making, and provide seamless user experiences to unlock new...

    Top Services:

    • IT Services
    • Mobile App Development
    • AI Development
    • Cybersecurity
    • DevOps Consulting
    • Show more
    Location
    Alexandria, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Wide Format Printer Sales And Services

    Vibrant Print Solutions specializes in wide-format printer sales, service, maintenance, and print production solutions for businesses seeking reliable, high-quality large-format printing equipment and support...

    Top Services:

    • Graphic Design
    • Print Design
    • Creative Services
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Innova Car rental for Outstation

    innova car rental for outstation, innova taxi gurgaon, outstation cab gurgaon, toyota innova hire gurgaon, innova crysta rental, gurgaon tours and travels cab, outstation taxi service gurgaon, innova car booking online, delhi ncr taxi service, luxury cab for outstation...

    Top Services:

    • Print Design
    • Web Design
    • UI/UX Design
    • Affiliate Marketing
    • CRO
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $10,000 - $25,000
  • Remote talent from LATAM for Spanish companies. Scale efficiently.

    Reclutae connects Spanish companies with remote talent from Latin America. We handle sourcing and vetting to deliver interview-ready candidates (tech, graphic design, marketing, admin) in 3-7 days. Cut overhead by 70% backed by our 30-day replacement guarantee...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    • Business Consulting
    • IT Services
    • Show more
    Location
    Madrid, Spain
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Empowering businesses with custom full-stack web apps, scalable SaaS, and advanced AI automation

    SM Technology is a premier software engineering and digital transfatmation agenency specializing in high-performance web applications, robust SaaS architecture, and autonomous AI automation solutions. With a proven track record supporting 450+ satisfied global clients, we engineer intelligent workflows...

    Top Services:

    • Web Development
    • eCommerce Development
    • Web Design
    • AI Development
    • Mobile App Development
    • Show more
    Location
    Chiniot, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Specialist teams for software, AI automation & BPO

    Naqvix is a technology and operations partner for US companies. Rather than one generalist bench, we run dedicated specialist teams — each led by an industry expert — under one roof: custom web and SaaS development; iOS, Android, Flutter and React Native apps; AI agents, chatbots and workflow automation;...

    Top Services:

    • Software Development
    • Web Development
    • Mobile App Development
    • AI Development
    • BPO
    • Show more
    Location
    San Ramon, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
  • AI agents, chatbots & workflow automation

    CogWorkLabs turns its client automation work into reusable tools. The library includes an omnichannel AI chatbot with RAG and human handoff, an AI phone receptionist on Twilio Voice, WhatsApp automation on the Meta Cloud API, GoHighLevel and Zoho CRM integrations, Stripe reconciliation and AI-powered PDF data...

    Top Services:

    • Email Marketing
    • Social Media Marketing
    • eCommerce
    • Software Development
    • Market Research
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
  • Transforming Businesses with Strategic AI Consulting and Solutions Asepticware is an advanced AI age

    Asepticware specializes in tailoring innovative software solutions that seamlessly support your business strategy. With our deep industry expertise and structured development process, we guarantee premium quality, on-time delivery, and strict budget adherence. Let us empower your business with the technology...

    Top Services:

    • Mobile App Development
    • Software Development
    • Blockchain
    • Software Testing
    • Customer Support
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
  • Technologiahub software house

    My name is iqra. I'm Digital marketing specialist.We provided these survices (whatsapp business api+ whatsapp incoming and outgoing calls solutions + whatsapp api integration+ whatsapp ai chabot+ whatsapp messages )...

    Top Services:

    • Digital Services
    • Web Development
    • eCommerce Development
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Baran, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
  • Private-Infrastructure AI Chatbots

    Suárez Consultores is an Argentine agency that designs and deploys custom AI chatbots for WhatsApp Business API and web chat. Every bot runs on private, dedicated infrastructure and answers only from your own knowledge base (RAG), with human handoff, ticketing and real-time reporting. We work with ISPs...

    Top Services:

    • AI Development
    • Software Development
    • Customer Support
    • Cloud Consulting
    • Web Development
    • Show more
    Location
    Buenos Aires, Argentina
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Professional Technology Assistance

    At Mannex IT Solutions we pride ourselves on our professionalism, attention to detail and commitment to excellence...

    Top Services:

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Show more
    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $31/hr
    Minimal Budget
    Under $1,000
  • SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed
  • Eventyr - Member of Sigma Software Group

    Eventyr is a progressive, young, but highly skilled and experienced company with a headquaters in Lisbon, Portugal.Our team offers accessible game dev, mobile and web development services meeting the latest technological and market trends...

    Top Services:

    • Software Development
    • VR/AR
    • Mobile App Development
    • Customer Support
    • Show more
    Location
    Lisbon, Portugal
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    3 Projects Listed
  • Data, tech & innovation for better decisions

    We are a technology, innovation and software development company. We use Big Data and Artificial Intelligence to turn your data into a strategic asset, providing relevant insights and helping make informed decisions to maximize your business value. Our goal is to be your preferred technology partner and help...

    Top Services:

    • Big Data Analytics
    • AI Development
    • Staff Augmentation
    • Software Development
    • IT Services
    • Show more
    Location
    Córdoba, Argentina
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed
  • Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000
  • Where technology meets business.

    Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...

    Top Services:

    • ERP Consulting
    • CRM Consulting
    • Managed Services
    • WordPress Website Design
    • eCommerce Development
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
  • Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Solutions That Scale

    We employ industry-standard security protocols and state-of-the-art technology to secure our systems and networks. This includes robust firewalls, data encryption, secure data centers, and stringent access controls. We regularly update our security infrastructure to stay ahead of emerging threats and...

    Top Services:

    • Mobile App Development
    • DevOps Consulting
    • eCommerce Development
    • Web Design
    • AI Development
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
  • Optimizing Your Revenue One Cycle At A Time

    Experts in full-cycle US medical claims management from charge capture, eligibility checks, and prior approvals to denial handling, payment posting, and AR recovery. Compliant with HIPAA, ICD-10, CPT, HCPCS. Support all payers: commercial, Medicare, Medicaid, TriCare, VA, Workers Comp...

    Top Services:

    • BPO
    • Business Consulting
    • CRO
    • ERP Consulting
    • ECM Consulting
    • Show more
    Location
    Albany, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
  • Cutting-edge ICT solutions and services

    Armundia Factory is an ICT & BPO delivery partner helping consulting firms, software vendors and digital integrators scale operations efficiently through high-quality nearshore services.With Italian governance and scalable Balkan delivery operations, we support partners with software development, quality...

    Top Services:

    • Software Testing
    • Software Development
    • Staff Augmentation
    • IT Services
    • Managed Services
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $25,000 - $50,000
  • Nearshore outsourcing and customer experience (CX) solutions provider

    SkyCom is a nearshore BPO provider helping businesses scale customer support, healthcare operations, technical support, and back-office services...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    San Salvador, El Salvador
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Embedded Electronics Product Design & Development Services

    Alpha ICT designs and develops embedded electronics products for OEMs worldwide hardware, firmware, IoT, and software under one roof. 100+ engineers, 500K+ field-deployed products, serving HVAC, lab instruments, and industrial device makers since 2014...

    Top Services:

    • Product Design
    • Engineering
    • Customer Support
    • IoT
    • Mobile App Development
    • Show more
    Location
    Pune, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $50,000 & Up
  • Crafting Smart Travel Technology

    Silvi Global Technology (SGT) is a next-generation technology company focused on building intelligent, scalable, and industry-ready digital platforms. As the technology arm of Silvi Global, SGT operates at the intersection of *software engineering, aviation technology, travel platforms, and enterprise...

    Top Services:

    • Customer Support
    • Mobile App Development
    • Accounting
    • IT Services
    • CRM Consulting
    • Show more
    Location
    Jaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Built On People, Powered By Tech

    Genius Software is a technology product design and development company headquartered in Tallinn, Estonia, with delivery offices in Ukraine and Poland. The company provides end-to-end software engineering, AI development, technology consulting, and outsourcing services for startups, established businesses, and...

    Top Services:

    • Staff Augmentation
    • eCommerce Development
    • Web Development
    • Blockchain
    • Software Development
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Advanced WordPress Engineering For Complex Projects

    We help agencies and product teams build, stabilise and scale complex WordPress platforms with expert engineering, performance optimisation and reliable white-label support...

    Top Services:

    • WordPress Website Design
    • Web Development
    • Web Design
    • eCommerce Development
    • CRM Consulting
    • Show more
    Location
    Kharkiv, Ukraine
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
  • Billing You Can Trust

    The Ashez Group helps healthcare practices simplify medical billing, credentialing, and revenue cycle management while reducing denials and improving collections...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • Accounting
    • Show more
    Location
    Fairfax, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $36/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Empower Enterprises with Exceptional HR Solutions

    ManNet, a vibrant LTS Group subsidiary specializing in IT staff augmentation, recruitment services and subsidiary setup, enriches the global workforce with passionate, skilled Vietnamese software engineers.Our mission is to bridge the gap between international companies and Vietnams exceptional IT talent...

    Top Services:

    • Staff Augmentation
    • IT Services
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Hanoi, Vietnam
    Number of Employees
    50 - 99
    Average Hourly Rate
    $37/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed
  • 911 IT delivers managed IT, cybersecurity, cloud, compliance, business continuity, and VoIP services tobusinesses across Utah, Wyoming, and Arizona...

    Top Services:

    • Managed Services
    • Cybersecurity
    • IT Services
    • IT Compliance Solution
    • Customer Support
    • Show more
    Location
    South Jordan, Utah
    Number of Employees
    Under 49
    Average Hourly Rate
    $38/hr
    Minimal Budget
    $10,000 - $25,000
  • Built For Entrepreneurs

    We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • AI Development
    • IoT
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • Custom Software Development Company

    Bluebash was established in 2018 as a custom software development company specializing in Web Development, Artificial Intelligence (AI), Cloud Infrastructure solutions...

    Top Services:

    • Web Development
    • eCommerce Development
    • Software Development
    • Cloud Consulting
    • AI Development
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    50 - 99
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    16 Projects Listed
  • Well count the numbers while you multiply your time.

    Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    Location
    Melbourne, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • FASTER. BETTER. CHEAPER.

    Outsourced customer care provider FBC Asia Pacific offers inbound, outbound, and omni channel assistance via its contact center services for incoming and outbound customers. Out of our delivery centers in the Philippines and Sri Lanka, we provide a variety of support services including phone, chat...

    Top Services:

    • Customer Support
    Location
    Pasig City, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • ESSELL an engineering solution company

    Essell is a leading name in the manufacturing of laser metal cutting machines, fiber cutting machines, and high-performance welding machines. With a commitment to innovation and precision, Essell delivers cutting-edge technology designed to meet the evolving demands of the metal fabrication industry.Our...

    Top Services:

    • Customer Support
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
  • Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
  • Fast MVPs, Future-Ready Platforms

    We are a startup built with excellence in design, development, assurance and launch. Get faster insights and results for your needs with the help of our AI augmented and agile teams ready to dive in to find the right catch...

    Top Services:

    • Web Design
    • UI/UX Design
    • eCommerce Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Madurai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • IT Support Aberdeen For Businesses

    We focus on proactive support, security-first service delivery, Microsoft 365 management, infrastructure support, monitoring, and long-term operational improvement. Unlike large call-centre providers, clients work directly with a senior engineer who understands their environment and business requirements...

    Top Services:

    • Managed Services
    • Cloud Consulting
    • IT Services
    • Cybersecurity
    • IT Compliance Solution
    • Show more
    Location
    Inverurie, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
  • Enterprise-Grade OpenEMR Modernization & Engineering

    CapMinds helps healthcare organizations modernize OpenEMR, build connected digital health systems, improve interoperability, automate workflows, and scale secure cloud-based care delivery with measurable operational and revenue outcomes...

    Top Services:

    • IT Compliance Solution
    • Business Consulting
    • Customer Support
    Location
    Leesburg, Virginia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $25,000 - $50,000
  • fieldservicepro

    FieldServicePro is an AI-native business suite for service and field service businesses. The platform helps teams manage leads, customers, jobs, scheduling, dispatch, technicians, estimates, invoices, payments, follow-ups and communication from one connected system. Built around the full lead-to-invoice...

    Top Services:

    • Product Design
    • Business Consulting
    • HR Outsourcing
    • Accounting
    • Customer Support
    • Show more
    Location
    Boca Raton, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
  • Connecting U.S. Businesses with Top Filipino Talent

    Virtual Staffer PH is a Philippines-based recruitment and staffing agency connecting U.S. businesses with skilled Filipino professionals. We specialize in recruiting virtual assistants, bookkeepers, accountants, administrative staff, customer support representatives, and remote professionals. Our services...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Customer Support
    • Digital Services
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • Helping companies grow.

    Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...

    Top Services:

    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • Show more
    Location
    Bad Nauheim, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    55 Projects Listed
  • Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
  • Your Partner From Awareness To Acquisition

    FunnlQ is a next generation lead generation service providers for B2B SaaS and Services companies. FunnlQ offers BDR as a Service, Appointment Booking, CRM consultation and Outbound consulting services...

    Top Services:

    • Design Services
    • SEO
    • PPC
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • The Architecture of Modern Business

    Novera is a regional consulting company helping businesses grow, expand, and transform across Serbia and the Balkans. We provide integrated HR, Payroll, Recruitment, Employer of Record (EOR), Global Mobility, Compliance, and Business Advisory solutions designed to simplify operations and accelerate growth. By...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • BPO
    • Market Research
    • Accounting
    • Show more
    Location
    Belgrade, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
  • Web Hosting Company in Dubai

    At GCC Web Hosting, we provide shared, dedicated and cloud web hosting in Dubai. We have flexible plans to suit your website needs and budget as we provide hosting to websites of all types...

    Top Services:

    • Digital Services
    • Web Development
    • Web Design
    • AEO
    • SEO
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    50 - 99
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $1,000 - $10,000
  • Marketing Science Globally

    Voicentric are specialists in scientific marketing for Life and Materials Science companies. We deliver intelligent telemarketing and B2B lead generation that connects you directly with decision-makers worldwide. Our multilingual team excels at engaging scientists with complex technical information, building...

    Top Services:

    • Direct Marketing
    • Call Centers
    • Digital Marketing
    • Advertising
    • Event Marketing
    • Show more
    Location
    Durham, United Kingdom
    Number of Employees
    50 - 99
    Average Hourly Rate
    $47/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    5 Projects Listed
  • From Code to Cloud, We DevOps It All

    Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
  • Your Ultimate IT Solution.

    Fara IT Fusion Limited is a Bangladesh-based software company. We are a corporate organization where we solely focus on software design & development, Website design & development, Mobile Apps development, UI/UX Design, and Digital Marketing. We also provide corporate consultancy in terms of IT development...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Empowering Your Sales Growth

    JBA Consults offers specialized B2B sales outsourcing services to drive business growth and profitability. With over seven years of industry experience, its expert team provides tailored solutions in lead generation, sales team recruitment, and strategy development. JBA Consults is a trusted extension of the...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Gdansk, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
  • Service And Solution Provider For Your Business

    Mercatus Outsourcing is a BPO and IT service provider, offering multilingual customer support, back-office support, B2B Lead Generation and scalable business solutions for companies across Europe and global markets. Based in Bulgaria and operating within the EU, we combine operational efficiency, reliable...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • HR Outsourcing
    • Market Research
    • Show more
    Location
    Sofia, Bulgaria
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr

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Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups.