Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
We talk, We Listen, We Provide Solutions
Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business... View Hire Live Support Inc's portfolio | View all reviews
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
- Show more
- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
The Pressplay Group has been working in call centre and fulfilment for over 20 years with a team that combines years of industry experience and expertise, enabling the delivery of a one-stop solution that allows clients to focus on what they do best. From the most basic of briefs, we can make it happen... View all reviews
Top Services:
- Call Centers
- Location
- Barnstaple, United Kingdom
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
We Drive Success.
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services... View Unity Communications's portfolio | View all reviews
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Gilbert, Arizona
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for you
Pexly builds lasting relationships by delivering seamless support across multiple time zones and languages, ensuring your customers feel valued around the clock. Market-leading insight positions us as a trusted call center company, offering top-quality service that maximizes satisfaction while optimizing... View Pexly's portfolio | View all reviews
Top Services:
- Customer Support
- BPO
- Call Centers
- Location
- Amsterdam, Netherlands
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 5 Projects Listed
Supporting International trade
Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look... View Reexia Limited's portfolio | View all reviews
Top Services:
- Call Centers
- Email Marketing
- Direct Marketing
- SEO
- BPO
- Show more
- Location
- Birmingham, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
No More Missed Business Calls
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent... View AssistRing's portfolio
Top Services:
- Call Centers
- Email Marketing
- Digital Marketing
- BPO
- IT Services
- Show more
- Location
- Stratham, New Hampshire
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 10 Projects Listed
Offshore Management & Assistance from Filipino Online Professionals at its Best
WEdothetalk is a dedicated call center company, seeking to deliver exceptional outsourcing solutions, including telemarketing and virtual office assistance. Specialized knowledge positions us as industry leaders in remote support, making us a good choice for businesses of all sizes... View WEdothetalk profile
Top Services:
- Call Centers
- Location
- Cainta, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
24/7 Virtual Receptionist & Answering Services
Responsive Answering Service is a call center agency delivering seamless onboarding and tailored communication solutions for global brands. A broad client portfolio underscores our work in call handling, appointment scheduling, and sales intake... View all reviews
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Coral Gables, Florida
- Number of Employees
- Under 49
Maximize Your Business Potential
OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations... View all reviews
Top Services:
- BPO
- Call Centers
- Digital Marketing
- Market Research
- Transcription Services
- Show more
- Location
- Dipolog City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
- Minimal Budget
- Under $1,000
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency... View Vserve Ebusiness Solutions's portfolio | View all reviews
Top Services:
- Logistics
- Accounting
- eCommerce Development
- BPO
- Call Centers
- Show more
- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training
Lunas Consulting promises to deliver seamless client engagement as a full-service call center agency, driving sustainable revenue growth for startups worldwide. The team's customer care expertise turns challenges into opportunities in lead generation and client support... View all reviews
Top Services:
- Call Centers
- Digital Marketing
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Integrating Systems, Connecting Continents.
Backed by 3,000+ clients, TWC IT Solutions offers professional call center services, combining cloud telephony, unified communications, and cybersecurity. Innovation and expertise converge effectively in each of our IT and communication initiatives, leading to partnerships with Microsoft and Cisco... View TWC IT Solutions's portfolio | View all reviews
Top Services:
- IT Services
- Managed Services
- Cybersecurity
- Cloud Consulting
- Call Centers
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
At Purple Sales, we constantly strive to deliver measurable growth for B2B tech companies through advanced appointment setting and expert call center services. Our proven strategies consistently outperform expectations and drive considerable revenue... View Purple Sales's portfolio
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Portfolios Count
- 3 Projects Listed
We are a nimble organization and can provide a customizable solution that meets your needs.
Customer Contact Services remains committed to delivering exceptional support and boosting customer satisfaction through call center services. Our broad client portfolio highlights our proficiency in live agent response, cost management, and customizable solutions for diverse industries... View Customer Contact Services's portfolio | View all reviews
Top Services:
- Call Centers
- Location
- Minnetonka, Minnesota
- Number of Employees
- 250 - 499
- Portfolios Count
- 3 Projects Listed
Were your one-stop-shop for all your business telecommunication needs. With Alltel, you can expect reliable service, dependable support, and leading technology... View all reviews
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Customer Support
- Managed Services
- Show more
- Location
- Wheelers Hill, Australia
- Number of Employees
- Under 49
The Call Center Pros
Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers, business process outsourcing (BPO), nurse triage, appointment setting and call center consulting... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- Seymour, Tennessee
- Number of Employees
- 100 - 249
Beyond the Calls, We serve You!
Through Total Quality Call Center, clients gain a partner dedicated to productive customer interactions and operational excellence. Our call center services deliver remarkable outcomes in customer support, sales, and omnichannel solutions... View Total Quality Call Center's portfolio
Top Services:
- Business Consulting
- Branding
- Logo Design
- BPO
- HR Outsourcing
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 15 Projects Listed
Aidey is a Business Process Outsourcing company
Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions... View Aidey's portfolio | View all reviews
Top Services:
- Software Development
- BPO
- Call Centers
- eCommerce Development
- Show more
- Location
- Tel Aviv, Israel
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Delivering Excellent
As a call center agency, our vision is to deliver seamless support for businesses seeking excellence in call management and virtual assistance. The team's communication skills elevate the impact of every client interaction, ensuring quality, rapid turnaround, and measurable results on every project... View CDMSoftech Solution Pvt Ltd's portfolio | View all reviews
Top Services:
- BPO
- Customer Support
- Call Centers
- Market Research
- Email Marketing
- Show more
- Location
- Ghaziabad, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $4/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We Know Your Customers and Your Markets.
We help b2b tech companies generate more opportunities and close more deals. Our expertise lies in both execution of sales development campaigns and at the same time working closely with founders and sales leaders to help them take the best out of every conversation and increase the number of deals they... View all reviews
Top Services:
- Call Centers
- Location
- Ogden, Utah
- Number of Employees
- Under 49
- Average Hourly Rate
- $300/hr
- Minimal Budget
- $10,000 - $25,000
Call Center Selection Advisor
Call Center Authority specializes in helping companies streamline their operations by facilitating the process of outsourcing their call center needs. With our expertise, we connect businesses with the ideal call center company, ensuring a seamless transition and optimal service, all at no additional cost to... View Call Center Authority profile
Top Services:
- Call Centers
- Location
- Pittsburgh, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
24/7 Inbound Support, Proactive Outbound Outreach
With 13 years of proven track record of call-center expertise, CALLMARK Solutions delivers fully managed, done-for-you customer engagement. We design end-to-end call flows, craft high-converting scripts, profile and qualify prospects, and provide omni-channel inbound/outbound support. Our AI Voice Bot handles... View all reviews
Top Services:
- Call Centers
- Location
- Petaling Jaya, Malaysia
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily... View all reviews
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Precision Billing, Maximum Revenue, Minimal Risk.
Call center firm SwiftCare Billing makes it easy to elevate healthcare operations and streamline claims, coding, and denials management for providers of all sizes. Superior solutions are born from our profound experience in medical billing and revenue cycle optimization... View SwiftCare Billing LLC's portfolio | View all reviews
Top Services:
- BPO
- HR Outsourcing
- Customer Support
- Phone Answering Services
- Call Centers
- Show more
- Location
- Evesham, New Jersey
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Portfolios Count
- 3 Projects Listed
Call Center building for rent
call center ready for you! Our state of the art facilities have 350 stations, of which are distributed in two floors. The building is equipped with specialized furniture specific for a call center, ready for you to bring you PC, your personnel and begin operations. We have certified cabling and electrical... View Motiva's portfolio | View all reviews
Top Services:
- Call Centers
- Location
- Tijuana, Mexico
- Number of Employees
- 50 - 99
- Portfolios Count
- 1 Project Listed
Total CX and BPO Services.
Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer... View ROI CX Solutions's portfolio | View all reviews
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Nearshore Teams, Seamless Integration
In Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great place to work where we make sure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed at the same time that we are... View Remote Team Solutions's portfolio
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Location
- Las Vegas, Nevada
- Number of Employees
- 250 - 499
- Portfolios Count
- 6 Projects Listed
We serve Success
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks... View Digitech Outsourcing Solution's portfolio | View all reviews
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Rehoboth Beach, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
The Experience Company
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia... View Brandt Business Services's portfolio | View all reviews
Top Services:
- BPO
- HR Outsourcing
- Business Consulting
- Call Centers
- Customer Support
- Show more
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $15/hr
- Portfolios Count
- 1 Project Listed
Quality over Quantity
A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of... View EuroCom CX's portfolio | View all reviews
Top Services:
- BPO
- eCommerce
- Accounting
- Phone Answering Services
- Customer Support
- Show more
- Location
- Tirana, Albania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Top Provider of Outsourcing and Customer Support
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation... View Dalerio Consulting's portfolio | View all reviews
Top Services:
- Customer Support
- HR Outsourcing
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- Durres, Albania
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
No SDR Headaches, No Stress
LevelUp Leads specializes in optimizing sales processes by overseeing every aspect of clients' outbound strategies, from acquiring relevant data to executing meticulously crafted campaigns. With a dedicated team managing outreach efforts, clients can confidently devote their time to closing deals and driving... View all reviews
Top Services:
- Call Centers
- Email Marketing
- Direct Marketing
- Digital Strategy
- Social Media Marketing
- Show more
- Location
- Lafayette, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
People. Process. Technology
Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with our business strategy and vision... View all reviews
Top Services:
- Business Consulting
- Call Centers
- BPO
- HR Outsourcing
- Accounting
- Show more
- Location
- Lagos, Nigeria
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $50,000 & Up
Modular B2B Sales Execution
AcquireOne helps international B2B companies successfully enter and grow in the German speaking market through strategic sales outsourcing. We combine market entry strategy, outbound prospecting, cold calling, email outreach and LinkedIn campaigns to generate qualified sales opportunities without the need to... View AcquireOne's portfolio
Top Services:
- Call Centers
- Email Marketing
- Direct Marketing
- Location
- Berlin, Germany
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
What We Bring to the Table, Will Take Things off Your Plate
RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented... View all reviews
Top Services:
- Call Centers
- Location
- Greensboro, North Carolina
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $100/hr
Scaling companies FAST!
Lease A Sales Rep, is an industry leader in the Call Center, Lead Generation and contracts sales space services; getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in... View LSR profile
Top Services:
- Call Centers
- Location
- Raleigh , North Carolina
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
We are more than just a call center.
Anomaly Squared is a contact & call center services provider. With our multiple domestic contact centers, we optimize internet & traditional marketing plans using both inbound & outbound strategies.We know that your employees'​ time is both limited and valuable. With our live transfer and lead... View all reviews
Top Services:
- Call Centers
- Location
- Greensboro, North Carolina
- Number of Employees
- 250 - 499
We make things happen ...
At ECD we provide comprehensive solutions to each of our clients... View all reviews
Top Services:
- Call Centers
- Location
- Mexico City, Mexico
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
Quality people. Innovative solutions.
Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we havesuccessfully managed over 400 call programs... View all reviews
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
MarketOne is a global demand generation agency. We create and nurture leads, retain and grow customers, and give clients the confidence their marketing investments will produce quantifiable returns... View all reviews
Top Services:
- Call Centers
- Location
- Waltham, Massachusetts
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $50/hr
We are an outsource call center serving Dubai and all other regions. Hire us to be your UAE contact center for your local or international customer base... View all reviews
Top Services:
- Call Centers
- Location
- Sharjah, United Arab Emirates
- Number of Employees
- Under 49
Global Contact Center Solutions
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer... View GCS profile
Top Services:
- Call Centers
- Location
- Salisbury, North Carolina
- Number of Employees
- 500 - 999
Pauline O’Donovan started O’Donovan’s Answering Service 50 years ago in the basement of her home. Dedicated businesswoman, mother of 5, and amazing wife there was nothing that could stop her from achieving her goals... View OD Answering Services profile
Top Services:
- Call Centers
- Location
- Somerville, Massachusetts
- Number of Employees
- Under 49
Professional Live Answering Services
Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions... View all reviews
Top Services:
- Call Centers
- Location
- Rosendale, New York
- Number of Employees
- Under 49
Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX... View all reviews
Top Services:
- Call Centers
- Location
- Boston, Massachusetts
- Number of Employees
- Under 49
Omnichannel Solutions
Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow... View Upcall profile
Top Services:
- Call Centers
- Location
- Walnut, California
- Number of Employees
- Under 49
Call Center Excellence
Tactical TeleSolutions (TTS) is a boutique lead generation agency in the Bay Area. TTS was established in 1991 and has developed innovative calling campaigns for Start Ups to Fortune 500 clients... View all reviews
Top Services:
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
Family-Owned and Operated, 100% US-Based
Sage Outsource Solutions is a boutique customer contact center with a focus on SaaS, eCommerce, and rapidly growing companies. Our family-owned operation takes great pride in fostering outstanding customer relationships that increases lifetime customer value... View all reviews
Top Services:
- Call Centers
- Location
- Pompano Beach, Florida
- Number of Employees
- 100 - 249
Call Centers Specializations
Services Related to Call Centers
Popular Services
How to Hire the Best Call Center Companies
How can a call center agency benefit your business?
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
How much do their services cost?
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
- North America (United States and Canada): $25-$45 per hour
- Western Europe and Australia: $35-$45 per hour
- Eastern Europe and South Africa: $12-$15 per hour
- Latin America: $10-$15 per hour
- Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour
Based on these hourly rates, these are the estimated call center service costs:
- Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
- Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
- Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.
In terms of engagement models, below are the average pricing packages:
- Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
- Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
- Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
How to choose the best provider for your business?
Consider following these steps to choose the best call center for your business:
- Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
- Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
- Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
- Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
- Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
- Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
- Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.
What questions should you ask before hiring?
Before hiring a call center company, ask these questions to confirm business fit:
Relevant Background
- Can you provide case studies and client references in my sector and with similar volume and complexity?
- Can you share interaction recordings, service demos, or QA scorecards?
- Where are your agents located? What is your talent selection and training process like?
Services and Processes
- How do you handle escalations and difficult interactions?
- Do you use AI in your processes? How do you balance human and automated services?
- How do you approach quality assurance, and what QA targets do you recommend?
- What are your security and compliance controls? What proof can you provide?
Related to Your Project
- What SLAs can you commit to, and what happens if you miss them?
- How do you customize your services to my brand voice, customer segments, and policies?
- What software do you use, and can they integrate with my existing systems?
- What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?
How do call centers monitor success?
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
- Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
- First call resolution measures the percentage of calls that agents resolve within the first interaction.
- Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.
Operational performance
- Agent utilization tracks the average time an agent spends handling customer work.
- Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
- Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
- Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries. Â
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.Â
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.Â
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents. Â
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement. Â
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.Â
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.Â
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).Â
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.Â
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
| Â | Outsource call centers | In-house call centers |
| Advantages |
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| Disadvantages |
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| Best for |
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When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.