Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
In Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great place to work where we make sure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed at the same time that we are...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Location
- Las Vegas, Nevada
- Number of Employees
- 250 - 499
- Portfolios Count
- 6 Projects Listed
When your employees feel safe, secure, and supported they take better care of your customers and your company. Let us help you get there. Our team of experts saves small business leaders time and money by simplifying payroll, employee benefits, human resources, personnel administration, risk management...
Top Services:
- Call Centers
- Location
- Lindon, Utah
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Phone Answering Services
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $50,000 & Up
Lease A Sales Rep, is an industry leader in the Call Center, Lead Generation and contracts sales space services; getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in...
Top Services:
- Call Centers
- Location
- Raleigh , North Carolina
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...
Top Services:
- BPO
- Call Centers
- Transcription Services
- Phone Answering Services
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- Melbourne FL, Florida
- Number of Employees
- 500 - 999
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Top Services:
- Call Centers
- Accounting
- Logistics
- Phone Answering Services
- Customer Support
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Anomaly Squared is a contact & call center services provider. With our multiple domestic contact centers, we optimize internet & traditional marketing plans using both inbound & outbound strategies.We know that your employees' time is both limited and valuable. With our live transfer and lead...
Top Services:
- Call Centers
- Location
- Greensboro, North Carolina
- Number of Employees
- 250 - 499
Green Leads provides our clients with the highest level subscription based Pipeline Generation services and enable our clients to achieve top line revenue growth and position them as their category leader...
Top Services:
- HR Outsourcing
- Call Centers
- Digital Marketing
- Location
- Hampstead, New Hampshire
- Number of Employees
- 100 - 249
RemoteCoWorker.com is an experienced team of experts that have established roots while working with Filipino VA’s...
Top Services:
- Call Centers
- BPO
- Location
- St. Petersburg, Florida
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
VSA is a B2B call center that helps clients generate leads and produce new business; our experienced team takes on what internal sales teams don’t want to do, can’t do well, or don’t have time to do...
Top Services:
- Call Centers
- Market Research
- Location
- Haddon Township, New Jersey
- Number of Employees
- 50 - 99
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
MarketOne is a global demand generation agency. We create and nurture leads, retain and grow customers, and give clients the confidence their marketing investments will produce quantifiable returns...
Top Services:
- Call Centers
- Location
- Waltham, Massachusetts
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $50/hr
We provide a complete Outbound Telemarketing service including Script design, Customer list procurement and professional advice. Our Telemarketing services range from Appointment Setting, Data List cleaning & Updating, Lead Generation, Market Research, TeleSales for Business as well as Consumer Telemarketing...
Top Services:
- Digital Marketing
- Call Centers
- Location
- Los Angeles, California
- Number of Employees
- 250 - 499
Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...
Top Services:
- Digital Marketing
- Phone Answering Services
- Call Centers
- BPO
- Show more
- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Revele is a leading provider of healthcare revenue cycle and electronic health record services...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Location
- Indianapolis, Indiana
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $35/hr
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Orlando, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Taskforce BPO is an American Veteran owned company whose mission is to provide clients with labor solutions that enable them to focus on their core competencies while increasing productivity and profitability...
Top Services:
- Call Centers
- Accounting
- Location
- Knoxville, Tennessee
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- AI Development
- Show more
- Location
- Los Altos, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
We build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators...
Top Services:
- BPO
- Call Centers
- Location
- West Palm Beach, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Quantanite is a global professional services company focusing on business process transformation, primarily through robotic process automation (RPA), intelligent automation and setting up dedicated teams in offshore shared service centres. We work with both fast-growing companies and multinational...
Top Services:
- Call Centers
- AI Development
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer...
Top Services:
- Call Centers
- Location
- Salisbury, North Carolina
- Number of Employees
- 500 - 999
JMS is a leading B2B lead generation firm serving companies that offer complex, often high-ticket solutions, products and services. Our clients rigorously test us against other lead generation firms, and we consistently prove our ability to meet or exceed their objectives. Based on this trust, clients make...
Top Services:
- Call Centers
- Digital Marketing
- Location
- Willoughby, Ohio
- Number of Employees
- Under 49
Arise’s roots go back to 1994, when we started out as a technology company selling a proprietary switch. We quickly saw where the future of the customer care world was headed and set out to shape and lead that future. The Arise® Platform launched in 1997 to enable a network of small enterprises to provide...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Miramar, Florida
- Number of Employees
- 250 - 499
Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Scottsdale, Arizona
- Number of Employees
- Under 49
VSynergize is a Global Sales and Marketing services provider. The team is fully devoted to the success of its clients and partners, particularly when it comes to Customer Profiling, Content Creation & Syndication, Lead Generation & Nurturing, Demand Generation, Appointment Setting, BANT Leads, Delivering...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- San Francisco, California
- Number of Employees
- 500 - 999
- Portfolios Count
- 2 Projects Listed
Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists!...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Nesconset, New York
- Number of Employees
- 250 - 499
SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales...
Top Services:
- Call Centers
- Phone Answering Services
- Digital Marketing
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 100 - 249
We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
Scale Your Business. Let's be honest, “A Business That Isn’t Growing, Is Slowly Dying”. You should be focusing on strategies that bring you 10x Growth. GetCallers is here to help you achieve phenomenal growth by leveraging low-cost Outbound Cold Callers...
Top Services:
- Phone Answering Services
- Call Centers
- Market Research
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation...
Top Services:
- Phone Answering Services
- Digital Marketing
- Call Centers
- Location
- New York City, New York
- Number of Employees
- Under 49
Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...
Top Services:
- Call Centers
- Digital Marketing
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
Signius Communications has 12 locations across the United States, providing expert call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- Digital Marketing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
We also happen to be a 100% family-owned and operated, Houston born-and-bred company. Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone to answer...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- Under 49
We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- Under 49
Offering Call Center Services. Celebrating our 25th year, TeleReach Corporate specializes in helping B2B companies dramatically improve the performance of their sales teams by utilizing a combination of productivity based tools and processes, and state-of-the-art technology...
Top Services:
- Call Centers
- Digital Marketing
- Location
- Houston, Texas
- Number of Employees
- Under 49
Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Austin, Texas
- Number of Employees
- Under 49
Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay them...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Fort Worth, Texas
- Number of Employees
- Under 49
We’re not just an answering service. We’re the human connection that brings life to your business with a live person on the other end. Get to know your call center and answering service personnel...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Duncanville, Texas
- Number of Employees
- Under 49
A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Location
- Dallas, Texas
- Number of Employees
- Under 49
Callzilla is a nearshore call center and BPO for US companies, founded in 2005 in Miramar, Florida. Our Bogotá team delivers bilingual English and Spanish customer support 24/7/365 on voice, chat, email and SMS, with PCI DSS, SOC 2 Type II and HIPAA compliance...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Customer Support
- Show more
- Location
- Miramar, Florida
- Number of Employees
- 500 - 999
My Receptionist is a leading provider of on‐demand front office support for small businesses, providing the tools and personnel to ensure your business is always responsive...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Vero Beach, Florida
- Number of Employees
- Under 49
Answer all takes pride in offering an exceptional telephone answering service tailored to fit the needs of our customers. We serve individual physicians, doctor’s offices and health departments using the most up-to-date technology to make sure you receive the most professional service possible...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Lake Park, Florida
- Number of Employees
- Under 49
Offering Call Center Services. With a changing industry and small services being acquired by large call centers, we remain independent, and offer the personalized service and fair pricing you’ve come to expect...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Miami, Florida
- Number of Employees
- Under 49
Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...
Top Services:
- Call Centers
- Phone Answering Services
- Digital Marketing
- Location
- Delray Beach, Florida
- Number of Employees
- Under 49
Reception 24/7 is a live receptionist and call answering service for businesses large and small...
Top Services:
- Call Centers
- Phone Answering Services
- Digital Marketing
- Location
- Orlando, Florida
- Number of Employees
- Under 49
Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Digital Marketing
- Show more
- Location
- St. Augustine, Florida
- Number of Employees
- Under 49
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide: How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly