Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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Virtual Assistant, Answering Service, Social Media & Content Management Services for Small Businesses...
Top Services:
- Call Centers
- Location
- Knighton, United Kingdom
- Number of Employees
- Under 49
We are are one of the UK's leading company formation agents. We provide a wide range of company services that are designed to improve your business...
Top Services:
- Call Centers
- Location
- London, United Kingdom
- Number of Employees
- Under 49
BusinessCo is a company dedicated to the needs of Australian SME businesses. Our full range of business communication products and services are designed to provide a complete communication solution that reduces costs and improves business efficiency...
Top Services:
- Call Centers
- Location
- South Melbourne, Australia
- Number of Employees
- Under 49
Call center, telephone service, customer service, support telephone exchanges, and so much more...
Top Services:
- Call Centers
- Location
- Sundsvall, Sweden
- Number of Employees
- 50 - 99
Telephone Answering - Call Handling - Virtual Receptionist - Virtual Switchboard - Virtual Offices - Serviced Offices - Meeting Room Hire - Nationwide Business Address...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- London, United Kingdom
- Number of Employees
- 100 - 249
Complete solutions for customer and answering services...
Top Services:
- Call Centers
- Location
- Helsingborg, Sweden
- Number of Employees
- 50 - 99
That's where alldayPA Legal come in. The UK's first call answering service dedicated to the legal sector, we understand the things that matter to you. We give you a high-quality service at realistic prices...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Manchester, United Kingdom
- Number of Employees
- 250 - 499
Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Kingston, Canada
- Number of Employees
- 100 - 249
No matter what your business, an Australian Virtual Assistant can help!...
Top Services:
- Call Centers
- Location
- Sydney, Australia
- Number of Employees
- Under 49
Live Answering Experts...
Top Services:
- Call Centers
- Location
- Melbourne, Australia
- Number of Employees
- 50 - 99
Boutique executive work spaces for professionals located in the heart of Sydney!...
Top Services:
- Call Centers
- Location
- Sydney, Australia
- Number of Employees
- Under 49
Incredible Customer Experiences start with ipSCAPE!...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Sydney, Australia
- Number of Employees
- 100 - 249
Your Virtual Assistants
LawyerLine helps busy lawyers with call intake, outbound prospecting, and other front office services...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Bernards, New Jersey
- Number of Employees
- 50 - 99
Proman Consulting is a B2B lead generation and business development agency helping companies build predictable sales pipelines, reach the right decision-makers, and turn outbound activity into qualified business opportunities...
Top Services:
- Business Consulting
- Market Research
- Call Centers
- Customer Support
- Content Marketing
- Show more
- Location
- Kragujevac, Serbia
- Number of Employees
- Under 49
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Putting You in the lead.24/7 Lead Qualification and capture service
HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
Top Services:
- BPO
- Phone Answering Services
- Call Centers
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
Power of action.
Contact center based on state-of-the-art technology...
Top Services:
- Call Centers
- BPO
- Advertising
- AI Development
- Digital Services
- Show more
- Location
- Bogota, Colombia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Think Outsource. Think ENVO.
ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...
Top Services:
- Phone Answering Services
- BPO
- Customer Support
- Call Centers
- Digital Marketing
- Show more
- Location
- Petaling Jaya, Malaysia
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
Customer Service Outsourcing company
EverHelp helps you with routine and delivers top-notched customer support service, while you focus on building a world class product. We cover Emails, Calls, Chats, Outsourced Technical Support, IT Support, Back Office Support, Outsourcing for Startups...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Warsaw, Poland
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
With more than 30 years combined experience within the Travel, Call Centre and Multilingual recruitment sectors, we're well placed to help in your search for a new role, or to help find your perfect candidate...
Top Services:
- Call Centers
- HR Outsourcing
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
Helping our clients to grow by keeping them connected to their customers...
Top Services:
- Call Centers
- Location
- Manchester, United Kingdom
- Number of Employees
- 100 - 249
Nexbridge provides high volume telecoms services to call centres and other communications providers. The company's Board of Directors has amassed more than 60 years of experience in the ICT sector...
Top Services:
- Call Centers
- Location
- Manchester, United Kingdom
- Number of Employees
- 50 - 99
MaxContact is a leading cloud contact centre solution for 1000+ users. If you're looking to improve your contact centres productivity get in contact!...
Top Services:
- Call Centers
- Location
- Manchester, United Kingdom
- Number of Employees
- 100 - 249
Public sector sales acceleration
Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...
Top Services:
- Business Consulting
- Call Centers
- Phone Answering Services
- Location
- Tempe, Arizona
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
We Are The Solution. Providing innovative telecommunication and IT solutions to Northern Alberta since 1981...
Top Services:
- IT Services
- Cybersecurity
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Unlock Your Business Growth
The definitive destination for your 360° multi-touch marketing"Experience the new way of lead generation, Change the way you sell." Get started today!...
Top Services:
- Business Consulting
- Market Research
- BPO
- Call Centers
- Customer Support
- Show more
- Location
- Pune, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
At Purple Sales, we constantly strive to deliver measurable growth for B2B tech companies through advanced appointment setting and expert call center services. Our proven strategies consistently outperform expectations and drive considerable revenue...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Portfolios Count
- 3 Projects Listed
At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrows markets while enhancing workforce productivity today delivering enhanced profitability and growth unattainable with previous technologies...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Real people, real answers.
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Managed Services
- Show more
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Canada's debt recovery professionals. Helping you get paid, so you can get back to your business...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
For an organization to achieve its goals, there needs to be proper planning, supervision, coordination, record keeping, and facility maintenance. These are the basic responsibilities of our virtual administrative managers. With Primecs you can be sure to get these online services...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 50 - 99
CanadaDirect is an integrated marketing solutions provider transforming businesses through our Contact Centers, Affinity Solutions and, Digital Marketing expertise...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
Premium Consulting & BPO Solutions
TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
Top Services:
- Call Centers
- BPO
- Location
- Austin, Texas
- Number of Employees
- 1000 & Up
A leading Canadian Business Process Outsourcer (BPO) delivering end-to-end contact solutions for many of the largest Canadian corporations...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
We're a call management service that aims to be integral to your success - one call at a time...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 100 - 249
Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...
Top Services:
- Call Centers
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
MSI is a leader in the development of data driven solutions enabling corporations to create long-term business value, growth, and profitability. Using our trade-mark technology our clients are able to optimize the value of their corporate data and create a competitive advantage in the market place...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
Rabyit is a fast-growing technical outsourcing and consultancy firm specializing in call center services, customized software development, and contact center services...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Call center services, Ringless voicemail messaging, voice broadcasting, voicemail broadcasting, B2B voicemail marketing...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Miratel is a Toronto based, 24 x 7 inbound and outbound contact center and mail house specializing in nonprofit fundraising services such as telephone fundraising, lottery fundraising, online fundraising, donation caging and a variety of other donor relationship management services...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
York Consulting is a business-to-business call center that sets appointments and generates leads to put qualified business in your sales pipeline...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
When You Can't Answer Calls, Your Competition Will. Keep Your Business Live 24/7/365...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...
Top Services:
- BPO
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 1000 & Up
Intelligent Office helps businesses run more efficiently with executive office and staffing solutions...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 500 - 999
Cititel Live Telephone Answering Service. Taking your calls 24hrs a day, 7days a week...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- Under 49
Mission - To develop lasting client relationship by providing exceptional stakeholder value in a environment of trust and respect...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- Under 49
1Lotus Marketing Research Services (1Lotus Research) is an independent market research fieldwork agency assisting MarketResearch Companies, Market Research Fieldwork partners, Advisories, Consulting Firms, Outsourcing Firms and Clients...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- Under 49
Our transition process is geared to bring our clients higher value, lower costs, lower risks and faster Time-to-Value. Tele Access offers a choice of engagement models to accommodate both the near-term and long-term goals of each our client...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- 500 - 999
Outsourcing and Offshoring Consulting...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- Under 49
Premier Business Process Outsourcing (BPO) service provider...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- Under 49
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5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries. Â
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.Â
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.Â
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents. Â
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement. Â
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.Â
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.Â
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).Â
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.Â
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
| Â | Outsource call centers | In-house call centers |
| Advantages |
|
|
| Disadvantages |
|
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| Best for |
|
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When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â