Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look...
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Virtual Assistant Indonesia provides solutions for eCommerce companies seeking reliable support on projects big or small. Our proven strategies drive excellence in every administrative and operational task we handle, delivering cost-effective call center services that scale with your business needs...
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Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
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Tikka is a new IT consulting firm that excels in delivering unparalleled IT and business management services and solutions. With a relentless commitment to excellence, Tikka sets itself apart through its exceptional provision of cutting-edge technology strategies and expert guidance. We are dedicated to...
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AcquireOne helps international B2B companies successfully enter and grow in the German speaking market through strategic sales outsourcing. We combine market entry strategy, outbound prospecting, cold calling, email outreach and LinkedIn campaigns to generate qualified sales opportunities without the need to...
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AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
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Pikateck (ISO 27001:2013) - Technology company - specializes in Software Development, Mobile Apps, UI/UX Design, Digital Marketing, Server Management and Offshore Development...
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SKRRsearch is Full Service Qualitative, Quantitative Research Company & have experienced researchers with varied backgrounds such as, marketing, statisticians/ mathematicians, Logistic, Export-Import, etc. Our researchers specialize in specific industries such as FMCG, Banking, Etc...
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We help b2b tech companies generate more opportunities and close more deals. Our expertise lies in both execution of sales development campaigns and at the same time working closely with founders and sales leaders to help them take the best out of every conversation and increase the number of deals they...
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Force Plus, the leader in outsourced commercial solutions for the industry, offers you its team specialized in expertise. This company aims to develop the sales of its customers...
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The Lead Generation Company is a multi-award-winning outbound B2B agency. We help companies generate new business through effective lead generation support...
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Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of marketing and...
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Here at Point B Marketing, we believe in well thought out plans developed by the right people achieve the strongest results for all businesses.Much in the same way as a financial planner would start with the end in mind, we work with our clients to envision what success looks like them. Before we build a...
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We are an outsource call center serving Dubai and all other regions. Hire us to be your UAE contact center for your local or international customer base...
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JMS is a leading B2B lead generation firm serving companies that offer complex, often high-ticket solutions, products and services. Our clients rigorously test us against other lead generation firms, and we consistently prove our ability to meet or exceed their objectives. Based on this trust, clients make...
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Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...
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We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
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We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts...
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Scale Your Business. Let's be honest, “A Business That Isn’t Growing, Is Slowly Dying”. You should be focusing on strategies that bring you 10x Growth. GetCallers is here to help you achieve phenomenal growth by leveraging low-cost Outbound Cold Callers...
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From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation...
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Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...
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Signius Communications has 12 locations across the United States, providing expert call center solutions...
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We also happen to be a 100% family-owned and operated, Houston born-and-bred company. Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone to answer...
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We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service...
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Offering Call Center Services. Celebrating our 25th year, TeleReach Corporate specializes in helping B2B companies dramatically improve the performance of their sales teams by utilizing a combination of productivity based tools and processes, and state-of-the-art technology...
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Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a...
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Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay them...
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We’re not just an answering service. We’re the human connection that brings life to your business with a live person on the other end. Get to know your call center and answering service personnel...
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A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
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Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
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My Receptionist is a leading provider of on‐demand front office support for small businesses, providing the tools and personnel to ensure your business is always responsive...
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Answer all takes pride in offering an exceptional telephone answering service tailored to fit the needs of our customers. We serve individual physicians, doctor’s offices and health departments using the most up-to-date technology to make sure you receive the most professional service possible...
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Offering Call Center Services. With a changing industry and small services being acquired by large call centers, we remain independent, and offer the personalized service and fair pricing you’ve come to expect...
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Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...
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Reception 24/7 is a live receptionist and call answering service for businesses large and small...
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Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
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We are a 24 hour 7 day per week answering service/call center. We provide excellent telephone service through a combination of professional, experienced employees and state-of-the-art technology...
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We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
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Expect more from your business phone system provider...
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Ansaphone Service, Inc. was founded in 1945 to provide skilled, efficient telephone answering services to the medical and law business community of Cambridge. Over sixty years later, Ansaphone now services local and national companies in many industries including: Home Health, Property Management, Large...
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Pauline O’Donovan started O’Donovan’s Answering Service 50 years ago in the basement of her home. Dedicated businesswoman, mother of 5, and amazing wife there was nothing that could stop her from achieving her goals...
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We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country...
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Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...
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Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive...
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Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX...
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Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow...
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AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a...
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Call24 Communications Inc offers 24/7 Answering Service and Call Center Solutions for the greater San Francisco Bay Area...
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Tactical TeleSolutions (TTS) is a boutique lead generation agency in the Bay Area. TTS was established in 1991 and has developed innovative calling campaigns for Start Ups to Fortune 500 clients...
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Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
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