Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
Discover the Top US Outsourced Customer Support Companies
177 Companies-Rankings updated: August 20, 2026
Discover top customer support outsourcing companies, each of which undergoes evaluation for professional expertise and client satisfaction to assist your search. Some featured placements are paid.
VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...
Transform your digital landscape with our bespoke Digital Marketing Services & Ecommerce Solutions!
Transform your digital landscape with our bespoke Digital Marketing Services & Ecommerce Solutions!
Founded in 2006, Saevah is an ISO 9001 Certified company, and a trusted partner for digital marketing and ecommerce solutions that require the perfect balance of technology and people power...
Source Code Lab is the Best Custom Game Development Company in Usa/India.Our game developers build remarkable games compatible with the most popular platforms to attract the attention of a wider audience...
Star Billing Solutions is a medical billing and revenue cycle management (RCM) company that helps healthcare providers improve financial performance through accurate, compliant, and efficient billing services. The company specializes in streamlining billing workflows, reducing claim denials, and accelerating...
AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...
Your Dedicated Ally in the World of Healthcare Credentialing.
Your Dedicated Ally in the World of Healthcare Credentialing.
Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers...
CSV Now, a premier consulting firm, excels in talent acquisition, content marketing, and Business Process Outsourcing (BPO). We elevate leading tech brands with holistic business solutions, combining expert talent sourcing and impactful brand communication. With a proven history of success, CSV Now is your...
For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...
A U.S.-based medical management partner that supports physicians by streamlining operations, reducing administrative burdens, and allowing providers to focus on delivering quality patient care...
"Your Trusted Service Partner, Across the Nation."
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Medical Billing Company | Billing Services As Low As 2.89%
Medical Billing Company | Billing Services As Low As 2.89%
We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...
We provide BPO services, Customer Service outsourcing and Call Center office ready to serve your customer. Paival works as an extension of your internal team, not a replacement. We plug trained agents directly into your existing tools, processes, and brand voicehandling email, chat, phone, and social support...
Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...
AssistTree delivers expert support with virtual assistant services, offering dedicated virtual assistants, digital marketing support, and specialized real estate assistance. We help startups and SMBs streamline operations, boost productivity, and growth...
Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements...
Tapping into the potential of North American markets, our HR firm specializes in connecting high-level talent from Mexico to your business. Our team specializes in recruitment, administration and management services that drive success for both employers and employees alike. We are committed to helping you...
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...
We establish connections between rapidly expanding enterprises and skilled individuals who are poised to advance in their careers. Our outsourced customer support approach involves equipping client companies and their newly formed teams with the necessary resources and assistance to achieve remarkable...
As a Technology service provider, we are experts on managing clients IT enviroments which consits On-Prem, Data Centers, Hybrid model and Cloud operations. We are specilized on preparing startups to IPO readiness on thier IT enviroment and expertize on SecOps streagegies and audit ready...
Intelus specializes in Intelligence-Driven LinkedIn Marketing. We prioritize sales, conversions, and retention to help you meet your financial goals...
My Biz Consulting LLC is a business consulting and solutions firm helping entrepreneurs, small businesses, organizations, and growing companies turn ideas into structured, executable strategies...
We know technology is a means to an end for insurers — a tool to help process business effectively and efficiently. But technology is only a part of your toolkit. That’s why we’ve complemented it with a suite of industry leading business-process-outsourcing (BPO) services that are customized to your...
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Idi Oumarou is an independent web designer who builds secure, reliable, and professional websites for lawyers, accountants, consultants, and other professional services firms. He provides fixed-price website packages with fast turnaround times, offering mobile-friendly design, SEO setup, analytics, privacy...
COSCEMEXIT focus to provide IT services in LATAM region, because we know the hispanic countries and their way of working We can give you better coverage and guarantee of quality of service than any one...
Impactable has served over 1,000+ B2B brands and was acquired by a data-heavy investor in 2021. Our services and retargeting strategies are designed specifically for your business needs...
Marketing and Administration Support for Emerging Businesses
Marketing and Administration Support for Emerging Businesses
Looking to take your business to the next level? The #VASuperheroes of DCA Virtual Business Support are here for you! Outsource those time-consuming administrative, creative and website tasks so that you can fully devote yourself to maximizing growth opportunities - these superheroes have got it handled...
Corel Consulting is an Ohio-based outsourced HR and payroll consulting company providing fractional HR, talent acquisition, payroll administration, and people-management solutions to growing businesses. With 20+ years of HR expertise, the company embeds dedicated HR and talent partners into client teams to...
BlackWulff is an advisory-led offshore recruitment partner helping US firms build disciplined, long-term teams across finance, accounting, operations, and digital roles. We focus on alignment, structure, and performance not volume hiring...
Smart, Scalable Virtual Assistants For Property Management & Customer Support
Smart, Scalable Virtual Assistants For Property Management & Customer Support
Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...
Techtweek Infotech is more than just an IT services agency. It is a catalyst for business transformation in the digital age. With over 15 years of experience and a dedicated team of experts, the agency delivers cutting-edge IT solutions that drive growth and success. Techtweek Infotech guides businesses...
We Provide The Right Virtual Receptionist or Answering Service for Your Business.
We Provide The Right Virtual Receptionist or Answering Service for Your Business.
At Conversational we serve a variety of business types. Our Staff are specialty trained members of each of those mentioned administrative groups, who excel at their work. The receptionists love dealing with the different cultures and research your business to portray the right fit for you...
Ruteappz is an IT consulting and software development company dedicated to creating and transforming products, services, and enterprises. Our goal is to drive business growth both today and in the future by leveraging innovative solutions and cutting-edge technology...
Workforce Optimization For People-centric Businesses
Workforce Optimization For People-centric Businesses
EvolveUp is an Austin-based consulting firm specializing in workforce optimization for people-centric businesses. The company combines strategic consulting with hands-on HR technology implementation to help organizations improve efficiency, reduce costs, and align their workforce with business goals...
Secure, Reliable Expertise, & Responsive IT Solutions
Secure, Reliable Expertise, & Responsive IT Solutions
Xvand Technology delivers secure, reliable information technology (IT) solutions to small and midsize businesses in Houston, Texas. Offering managed IT services, cybersecurity, and cloud solutions, the agency ensures technology works seamlessly to protect and optimize business operations. With a team of...
Turning Ideas Into Apps | Your Vision, Our Innovation
Turning Ideas Into Apps | Your Vision, Our Innovation
Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...
Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...
Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...
P3 Healthcare Solutions specializes in medical billing, compliance, and MIPS consulting, helping healthcare providers streamline operations, boost revenue, and deliver quality patient care with innovative, secure solutions...
Dependable IT Services and Cybersecurity Solutions for Ohio Businesses
Dependable IT Services and Cybersecurity Solutions for Ohio Businesses
Astute Technology Management delivers IT and cybersecurity solutions that empower people and boost productivity. With expert support, cloud, backup, and compliance, our certified team ensures fast, reliable service through a people-first approach...
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Bay Laurel Solutions is a woman-owned, LGBTQ+ business helping freelancers and SMEs thrive online with simple, effective web design, branding, and SEO. We create custom solutions that drive growth and reflect your brand...
End-to-End Revenue Cycle Management Services (Medical Billing and Coding)
End-to-End Revenue Cycle Management Services (Medical Billing and Coding)
At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
Pricing model
Pricing range
Per hour
$40-$60 per hour
Per agent (full time equivalent - FTE)
$1,200-$4,000/month per agent
Per ticket or interaction
$1-$5 per ticket or $0.50–$2 per chat
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
The more technical or regulated the product, the higher the training burden, which adds to the price.
Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
Multilingual support i.e., non-English customer support often increases costs by 20-40%.
In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
Proposals