Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Automotive × $1,000 - $10,000 ×
  • Support That Drives Retention

    IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Iași, Romania
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed

    IntelligentBee Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SendGrid
    • Twillio
    • AffiliateBee
    • Payscore
    Data sourced from the agency's DesignRush profile

    IntelligentBee Reviews & Testimonials

    • Diego Susa Head of Engineering at Unleash
      5.0

      Customer Support Review from Diego Susa

      Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.

    • Ionut Patrascoiu CEO & Founder at Floca
      5.0

      Mobile App Development Review from Ionut Patrascoiu

      Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.

    • Mihai Cioclu Account Manager at EventWay
      5.0

      Applications Review from Mihai Cioclu

      According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your CRM Success Partners

    A leading Salesforce Consulting Company with more than 2000+ projects delivered and a Salesforce Crest & MSP partner, HIC Global Solutions specializes in end-to-end Salesforce consulting and cloud-based custom solutions for growing businesses...

    Top Services:

    • CRM Consulting
    • Software Development
    • Cloud Consulting
    • Staff Augmentation
    • IT Services
    • Show more
    Location
    Richmond Hill, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    HIC Global Solutions Services

    • CRM Consulting
    • Software Development
    • Cloud Consulting
    • Staff Augmentation
    • IT Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Simplicity Group
    • Solgen Power
    • Datarails
    • Workplace Solutions
    • Student Athlete Scholars
    Data sourced from the agency's DesignRush profile

    HIC Global Solutions Reviews & Testimonials

    • Mercedes Candedo
      Mercedes Candedo Sales Director at Karlville
      4.8

      CRM Consulting Review from Mercedes Candedo

      Our experience with HIC has been outstanding. From the initial consultation to the final implementation, they demonstrated technical excellence, professionalism, and a strong commitment to our success. Their team was responsive, knowledgeable, and easy to work with. Thanks to them, our Salesforce platform is now a powerful tool driving our sales strategy.

    • Ankita Narula
      Ankita Narula Head of Technology at StratumFive Ltd
      5.0

      CRM Consulting Review from Ankita Narula

      What impressed us most about HIC Global Solutions was their deep expertise in Salesforce and their ability to tailor solutions to our specific needs. Their proactive approach, attention to detail, and commitment to delivering high-quality results set them apartOur overall experience with HIC Global Solutions has been exceptional. From the initial consultation to project completion, their team demonstrated a strong understanding of our needs and provided tailored Salesforce solutions that perfectly aligned with our goals.

    • Olivia Stark
      Olivia Stark Consultant at Olivia Stark
      4.8

      CRM Consulting Review from Olivia Stark

      We needed a robust CRM system for managing customer data, tracking project progress, and ensuring seamless communication across different teams. Our team needed expert Salesforce consulting to optimize the CRM, enhance data management, and more. After HICs Salesforce consultation and implementation, operational efficiency increased by 30% through automated workflows and streamlined processes. Moreover, the integration of Salesforce with Multiple platforms reduced manual data entry by 25%. The team did a fantastic job! They met the timelines and most importantly, maintained transparency throughout the process, and were highly responsive to our requirements. The expertise of the team really impressed us, and their ability to customize the solutions as per our business needs. Moreover, their proactive communication and long-term support are worth praising.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Solve "IT"

    We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established...

    Top Services:

    • Managed Services
    • IT Services
    • Cybersecurity
    • IT Compliance Solution
    • Staff Augmentation
    • Show more
    Location
    Lima, Peru
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000

    CTIC Services

    • Managed Services
    • IT Services
    • Cybersecurity
    • IT Compliance Solution
    • Staff Augmentation
    • Customer Support
    • Software Development
    • Software Testing
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Hasbro Peru
    • Mitsubishi Peru
    • Tozzi Green Peru
    • Clariant Peru
    Data sourced from the agency's DesignRush profile

    CTIC Reviews & Testimonials

    • Benjamin Fabre
      Benjamin Fabre CEO at Datadome
      5.0

      Software Development Review from Benjamin Fabre

      Our collaboration with CTIC on the "Smart Manufacturing Solutions" initiative aimed to revolutionize our manufacturing processes through cutting-edge software development. Faced with the challenge of enhancing efficiency and quality control in our production line, we turned to CTIC's expertise to devise tailored solutions for optimizing our operations.The project began with a comprehensive assessment of our manufacturing environment and needs. CTIC meticulously examined our processes, pinpointed areas of improvement, and worked closely with our team to establish specific goals and objectives. Armed with a deep understanding of our requirements, they set out to create a comprehensive solution.Their efforts encompassed the development of a centralized dashboard with real-time monitoring capabilities. This dashboard offered invaluable insights into critical production metrics such as throughput, downtime, and defect rates, empowering our team to make informed decisions and promptly address any issues. Additionally, CTIC seamlessly integrated IoT devices and sensors across our facilities to enable continuous data collection and analysis, enabling predictive maintenance and early identification of equipment failures.A significant milestone of the project was the implementation of predictive maintenance algorithms. Using advanced machine learning techniques, CTIC crafted algorithms capable of predicting potential equipment malfunctions based on historical data and performance trends. This proactive maintenance approach not only reduced downtime but also optimized our maintenance schedules, resulting in considerable cost savings and improved operational efficiency.

    • Prajit Nanu
      Prajit Nanu CEO at Nium
      5.0

      Cybersecurity Review from Prajit Nanu

      We engaged Rivell LLC in order to fortify our cyber security infrastructure and enhance the overall security of our financial services. Our primary objectives were to fortify our systems against cyberattacks, ensure industry compliance, and enhance our data protection protocols to safeguard confidential financial information.Rivell LLC conducted a detailed evaluation of our current cyber security system and identified potential weak points and areas for improvement. They recommended a tailored strategy that combined state-of-the-art threat detection technologies, trustworthy encryption methods, and proactive monitoring tools. Among the significant results were:setting up a multi-layered firewall to fend off outside threats.Systems for detecting and preventing intrusions are being used to thwart attempts by unauthorized users.implementing endpoint security solutions to fortify every networked device.development of specific security policies and processes that adhere to industry best practices and legal requirements.Rivell LLC is distinguished by the depth of its expertise and its unwavering commitment to client satisfaction. They exhibit initiative by coming up with innovative solutions that are tailored to our needs, in addition to their extensive understanding of the always evolving world of cyber threats. Their passion for attaining observable outcomes and their commitment to excellence were unmistakable throughout our collaboration.

    • Gianni Butler Aliaga
      Gianni Butler Aliaga Local IT Support Analyst at Clariant
      5.0

      IT Services Review from Gianni Butler Aliaga

      Working with CTIC has been an absolute pleasure. Their team of skilled, seasoned professionals consistently exceeds expectations, offering cutting-edge services and exceptional work not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs that exceeded our expectations. I cannot recommend CTIC highly enough for any business seeking TI innovative and and exceptional service support. If you're in search of a reliable trustworthy IT Company, look no further than CTIC we are thrilled with the results and highly recommend for any IT development needs or solutions

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • where innovation come live

    We firmly believe in serving Innovation, with spiralling advanced technologies. Hence we make sure our team is fully trained and certified with the latest advancements. Our core principles are high reliability, scalability, upgradation, Innovation, and transforming our client's vision into reality...

    Top Services:

    • Blockchain
    • Software Development
    • AI Development
    • Web Development
    • Mobile App Development
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    20 Projects Listed

    Speqto Technologies Services

    • Blockchain
    • Software Development
    • AI Development
    • Web Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • DevOps Consulting
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • mylaminin
    • negi solutions
    • aligntechandfinance
    Data sourced from the agency's DesignRush profile

    Speqto Technologies Reviews & Testimonials

    • Javed Khan
      Javed Khan Founder at Kaamvala
      5.0

      AI Development Review from Javed Khan

      Working with Speqto Technologies was truly an exceptional experience one that exceeded every expectation I had going in. From the very first interaction, their team demonstrated a level of professionalism that is rare to find. Every communication was prompt, clear, and purposeful. There was never a moment of ambiguity they kept us informed at every stage of the process, making sure we always knew exactly where things stood. What truly set Speqto apart was the quality of their delivery. The final output wasn't just good it was beyond what we had envisioned. They didn't simply execute the brief; they elevated it. Every detail was thoughtfully crafted, every deliverable was polished, and the end result spoke for itself. But perhaps what impressed me most was how seamless the entire process felt. Working with Speqto didn't feel like working with an external vendor it felt like having a dedicated, highly skilled team embedded right within our own organization. Their workflow was structured yet flexible, efficient yet thorough. Deadlines were met without compromise on quality, and any challenges along the way were handled with calm expertise and proactive solutions. If you are looking for a technology partner who brings not just technical excellence but genuine commitment to your success Speqto Technologies is that partner. I would recommend them without hesitation to anyone seeking world-class software development and delivery.

    • SHOBI KHAN
      SHOBI KHAN CEO at Soldex Ltd
      5.0

      Blockchain Review from SHOBI KHAN

      I am John Robertson, We had a great experience working with Speqto Technologies and they Understand how to develop critical product like DEX and Blockchain with high end security.

    • Shavez Ahamad
      Shavez Ahamad Review from Google
      1.0

      Shavez Ahamad's Review Sourced from Google

      I agree that Spoqto is a good company, but I don't think their HR department is good. I'm saying this because I recently joined the company, and I was treated very disrespectfully. They treat their agents like donkeys; they have no respect for them.The person who treated me unfairly is named Gunshika.Very bad girl.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    EuroCom CX Services

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Business Consulting
    • Market Research
    • HR Outsourcing
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rocket Sharing
    • Audika Group
    • Digital One
    • Vodafone
    • TIM
    Data sourced from the agency's DesignRush profile

    EuroCom CX Reviews & Testimonials

    • Siar Residence
      Siar Residence Review from Google
      5.0

      Siar Residence's Review Sourced from Google

      We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion.EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed.The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs.If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.

    • Gaetano Ferrara
      Gaetano Ferrara Review from Google
      5.0

      Gaetano Ferrara's Review Sourced from Google

      I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service.What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously.Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction.Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals.Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration.In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.

    • Josè Freitas
      Josè Freitas Review from Google
      5.0

      Josè Freitas's Review Sourced from Google

      As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us.One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference.EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele.We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele.Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs.Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Data, tech & innovation for better decisions

    We are a technology, innovation and software development company. We use Big Data and Artificial Intelligence to turn your data into a strategic asset, providing relevant insights and helping make informed decisions to maximize your business value. Our goal is to be your preferred technology partner and help...

    Top Services:

    • Big Data Analytics
    • AI Development
    • Staff Augmentation
    • Software Development
    • IT Services
    • Show more
    Location
    Córdoba, Argentina
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed

    Rocbird Services

    • Big Data Analytics
    • AI Development
    • Staff Augmentation
    • Software Development
    • IT Services
    • HR Outsourcing
    • IT Compliance Solution
    • Cloud Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Devlights
    • Bancor
    • Naranja X
    • Evoltis
    • Reina Fabiola
    • Greenpeace
    • Kanda Software
    • Overactive
    • Kinetic Corp
    • Believe Solutions
    Data sourced from the agency's DesignRush profile
  • From Code to Cloud, We DevOps It All

    Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    Techtweek Infotech Services

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Business Consulting
    • Engineering
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SHOW BUILDER
    • ONPLAN
    • pieboard
    Data sourced from the agency's DesignRush profile
  • Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    DGC BPO Service Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BrightPath Solutions
    • TechWave Inc
    • EcoSmart Ventures
    • MarketPulse Strategies
    • VisionLink Enterprises
    • FutureEdge Technologies
    Data sourced from the agency's DesignRush profile
  • You Have the Plans. We Have the People. Lets Grow Together.

    EBQ is an outsourced sales and marketing organization that provides services to help companies scale...

    Top Services:

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    • Show more
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed

    EBQ Services

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LYRASIS
    • Seal Software
    • Cal-Bay Systems
    • Image Skincare
    Data sourced from the agency's DesignRush profile

    EBQ Reviews & Testimonials

    • Applied Tech
      Applied Tech Review from Google
      5.0

      Applied Tech's Review Sourced from Google

      We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts.From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress.Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail.Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.

    • Sarah Becherer
      Sarah Becherer Review from Google
      5.0

      Sarah Becherer's Review Sourced from Google

      Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!

    • Rodane Williams
      Rodane Williams Review from Google
      1.0

      Rodane Williams's Review Sourced from Google

      I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads.Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service.Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...

    Top Services:

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000

    ContactWorks Services

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Phone Answering Services
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Internet provider
    • Healthcare
    • Transportation
    Data sourced from the agency's DesignRush profile

    ContactWorks Reviews & Testimonials

    • Jeff B
      Jeff B Review from Google
      5.0

      Jeff B's Review Sourced from Google

      The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Crazy Good Outsourcing

    Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • IT Services
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Trupp Global Services

    • BPO
    • Customer Support
    • Call Centers
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Sector
    • Big Data Company
    • Construction Sector
    Data sourced from the agency's DesignRush profile

    Trupp Global Reviews & Testimonials

    • Jyoti Chakrapani
      Jyoti Chakrapani Review from Google
      1.0

      Jyoti Chakrapani's Review Sourced from Google

      They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...

    • Keerthi Kandra
      Keerthi Kandra Review from Google
      1.0

      Keerthi Kandra's Review Sourced from Google

      Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience

    • Akshay kumar
      Akshay kumar Review from Google
      1.0

      Akshay kumar's Review Sourced from Google

      Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Future in Hands.

    LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...

    Top Services:

    • IT Services
    • BPO
    • Call Centers
    • Customer Support
    • AI Development
    • Show more
    Location
    Hanoi, Vietnam
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    LTS Global Digital Services Services

    • IT Services
    • BPO
    • Call Centers
    • Customer Support
    • AI Development
    • ERP Consulting
    • Managed Services
    • IT Compliance Solution
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Qualcomm
    • Panasonic
    • Toshiba
    • LG Electronics
    • Magic Data
    • Incruit
    • Black Moth
    • SK Telecom
    • CJ Entertainment
    • Infinig
    Data sourced from the agency's DesignRush profile
  • Excellent People, Exceptional Service

    Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Upstream BPO Services

    • Call Centers
    • BPO
    • HR Outsourcing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Changi Travel Services
    • Honeywell
    • Grab
    • TADA
    • Shell
    • Senoko Enenrgy
    • HP
    • Ninja Van
    • Cainiao
    • Best Express
    Data sourced from the agency's DesignRush profile
  • Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    LimTC Services

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eKomi
    • BankingCheck
    • Creatio
    • GoCRM
    • PeerSpot
    • QuidPro
    • ALRMusic
    Data sourced from the agency's DesignRush profile

    LimTC Reviews & Testimonials

    • Alem Minadieva
      Alem Minadieva Review from Google
      5.0

      Alem Minadieva's Review Sourced from Google

      Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    EmpireOne Contact Center Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile
  • Your Trusted Back-Office Outsourcing Services

    Hauberk Consulting is a Shared Services Center that provides outsourced business support solutions for startups, SMEs, and growing organizations across the GCC region. The company helps businesses streamline operations through integrated HR, IT, marketing, finance, and operational support services delivered...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • Accounting
    • IT Services
    • Customer Support
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000

    Hauberk Consulting Services

    • HR Outsourcing
    • Business Consulting
    • Accounting
    • IT Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Gulf Summit
    • Hauberk Capital
    • Sketch
    Data sourced from the agency's DesignRush profile

    Hauberk Consulting Reviews & Testimonials

    • nancy makdis
      nancy makdis Review from Google
      5.0

      nancy makdis's Review Sourced from Google

      Hauberk consulting is one of top corporate sevice providers in the UAE. Its services are outstanding delivered by a professional team who are keen to provide niche and high quality of service, attention and support tailored to the clients needs.Its highly recommended.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Hire remote talent that costs 70% less than US/EU equivalents

    We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality...

    Top Services:

    • HR Outsourcing
    • Staff Augmentation
    • Customer Support
    Location
    Aichach, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000

    WifiTalents Services

    • HR Outsourcing
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Global Commerce Media
    • SUNDT
    • Srive
    • ZipDo
    • Lionshome
    Data sourced from the agency's DesignRush profile
  • Virtual Assistant Services That Give You Your Time Back

    Ellite Assistant is a professional remote staffing and virtual assistant services company that provides dedicated remote support to businesses. The company helps business owners and teams delegate administrative, customer service, sales, marketing, technical, research, and operational tasks to virtual...

    Top Services:

    • Business Consulting
    • Digital Services
    • HR Outsourcing
    • Customer Support
    • Managed Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Ellite Assistant Services

    • Business Consulting
    • Digital Services
    • HR Outsourcing
    • Customer Support
    • Managed Services
    • AI Development
    • Social Media Marketing
    • Digital Marketing
    • SEO
    • AEO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Usautopart Source
    • Global IT Advisory LLC
    • Arrowscope IT Solutions
    Data sourced from the agency's DesignRush profile
  • Outsourcing Solutions Made Easy

    Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000

    Contact Center Source Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • A Giant Global Ecommerce Brand
    • Google Premier Channel Partner
    • Mortgage Bank Lender
    • USA Nationwide Debt Consolidation
    Data sourced from the agency's DesignRush profile

    Contact Center Source Reviews & Testimonials

    • Basil Salah
      Basil Salah Review from Google
      5.0

      Basil Salah's Review Sourced from Google

      Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration.I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support.I’m grateful to be part of such a positive and encouraging environment

    • Mohamed Shazly
      Mohamed Shazly Review from Google
      5.0

      Mohamed Shazly's Review Sourced from Google

      This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service

    • Habiba Essam
      Habiba Essam Review from Google
      1.0

      Habiba Essam's Review Sourced from Google

      I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We create a positive customer experience.

    Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • AI Development
    • BPO
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000

    Voice Contact Center Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • AI Development
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rossmann
    • CircleK
    • L'Oreal
    • Generali
    • Volvo
    • Allegro
    • Affidea
    • PZU
    Data sourced from the agency's DesignRush profile
  • Elevating IT, Empowering You

    Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...

    Top Services:

    • Managed Services
    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000

    Lumari Tech Services

    • Managed Services
    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • YSM Design
    • Dkonstructivo
    • Advanced ENT
    • Axis-ios
    • Aniz
    Data sourced from the agency's DesignRush profile
  • Translating Tomorrow's Success Today

    Circle Translations is a Lithuania-based translation and localization agency that helps businesses communicate across global markets through professional multilingual language services. The company provides translation, localization, subtitling, transcription, voice-over, and content adaptation services in...

    Top Services:

    • Public Relations
    • Digital Services
    • Translation Services
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Vilnius, Lithuania
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    Circle Translations Services

    • Public Relations
    • Digital Services
    • Translation Services
    • Transcription Services
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Paysera LT
    • Kilo.Health
    • Gotapatent AB (Sweden)
    Data sourced from the agency's DesignRush profile
  • Boost Sales Growth.

    We are company specializing in outbound sales, aiming to help you increase your number of clients or customers. Our business models goal is to schedule meetings with potential clienst for you...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Show more
    Location
    Belgrade, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Triballi Services

    • Email Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • CRO
    • Event Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • The Coca-Cola Company
    • Johnson & Johnson
    • HSBC
    • Walmart
    • Mercedes-Benz
    Data sourced from the agency's DesignRush profile
  • The Right Team With A Big Dream

    We specialize in managed and dedicated team staffing for small and large outsourced projects. Combined with a highly trained and educated staff, our company exists to make a deliverable outsourced product managed with Western-style business practices, and delivered with exceeded expectations. Our products are...

    Top Services:

    • Digital Services
    • Digital Strategy
    • Digital Marketing
    • eCommerce
    • Email Marketing
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000

    Virtual Fellows Services

    • Digital Services
    • Digital Strategy
    • Digital Marketing
    • eCommerce
    • Email Marketing
    • BPO
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • belong
    • ProLeadsNYC
    • NEF
    Data sourced from the agency's DesignRush profile

    Virtual Fellows Reviews & Testimonials

    • Phoenix Offline
      Phoenix Offline Review from Google
      1.0

      Phoenix Offline's Review Sourced from Google

      This is not an organization. They have stolen my money. I don't want anyone like me to be cheated by them. I request no one to take any service from them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Smarter Processes, Powered by AI

    NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...

    Top Services:

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    NXT LABS Services

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Mobile App Development
    • Software Development
    • VR/AR
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Politico
    • Walmart
    • L'oreal
    • xfinity
    Data sourced from the agency's DesignRush profile
  • Performance Marketing Clear Results

    ClearClick Digital is an online marketing solutions organization focused on providing transparent and clear results. We are committed in assisting small and medium sized businesses navigate the digital landscape. By leveraging AI and the latest digital technologies, we create and implement tailored...

    Top Services:

    • Graphic Design
    • Web Development
    • AEO
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Mumbai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    ClearClick Digital Services

    • Graphic Design
    • Web Development
    • AEO
    • SEO
    • Social Media Marketing
    • Reputation Management
    • Print Design
    • eCommerce Development
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Azalea Bespoke Lifestyle
    • Dodge Construction Network
    • Lucero Golf & Country Club
    • Khimani Watch Company
    • SAJ Jewels
    • Design Ideas
    • Zenith System Solutions
    • EduGuide
    • Limecoats
    • Student Housing
    Data sourced from the agency's DesignRush profile

    ClearClick Digital Reviews & Testimonials

    • Riddhesh Sawant
      Riddhesh Sawant Review from Google
      5.0

      Riddhesh Sawant's Review Sourced from Google

      Working at Clear Click Digital has been a great experience. The team is super supportive and the work culture is amazing. The hiring process was smooth and transparent too. We’re growing fast and looking for more talented people to join us. Really enjoying my time here!

    • Anil Sekhri
      Anil Sekhri Review from Google
      5.0

      Anil Sekhri's Review Sourced from Google

      After long search for digital video editing for my instagram reel, I was lucky to find this company. CCD is truly a professional company with an amazing team. With the outstanding finished reel which they produced, the traction to my account has increased manifold. Thank you Shagufta, Safwan and Sarthak. Omg ! it is SSS

    • BHAVIN RANA
      BHAVIN RANA Review from Google
      5.0

      BHAVIN RANA's Review Sourced from Google

      I’ve had a really positive experience working with Clear Click Digital. What stood out immediately was how approachable and responsive the team is — you don’t feel like just another client in a queue.They take the time to actually understand your business instead of jumping straight into campaigns. The recommendations felt practical and tailored, not generic strategies you hear everywhere. Communication has been clear throughout, and they’re always quick to respond when something needs attention.What I appreciated most is the transparency. There’s no confusion around what’s being done or why — everything is explained in a way that makes sense, even if you’re not deeply technical. It gives you confidence that things are moving in the right direction.Overall, it’s been a smooth and reliable experience. If you’re looking for a team that’s easy to work with, knowledgeable, and genuinely invested in your growth, Clear Click Digital is definitely worth considering.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your Data Entry Outsourcing Partner

    Om Data Entry India is an ISO-certified and globally recommended data entry outsourcing company based in India that provides a comprehensive range of high-quality data entry outsourcing solutions across the world to each and every business segment that needs manual data entry...

    Top Services:

    • BPO
    • IT Services
    • AEO
    • Transcription Services
    • Customer Support
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000

    Om Data Entry India Services

    • BPO
    • IT Services
    • AEO
    • Transcription Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Real Estate Industry
    • Manufacturing Industry
    Data sourced from the agency's DesignRush profile

    Om Data Entry India Reviews & Testimonials

    • Maximilian Sparshatt
      Maximilian Sparshatt Review from Google
      5.0

      Maximilian Sparshatt's Review Sourced from Google

      Have been using OM Data Entry India for quite some time now, and have nothing but good things to say. They have a very unique ability to translate complex assignments into actionable next steps. The team is very adaptable and is able to work under strict timelines. And they are very fairly priced. For anybody looking for a data entry team, would strongly recommend!

    • Ravina Zala
      Ravina Zala Review from Google
      5.0

      Ravina Zala's Review Sourced from Google

      I appreciate the regular feedback and performance evaluations provided by Good Company, which helps me understand my strengths and areas for improvement.

    • Ujash Chauhan
      Ujash Chauhan Review from Google
      5.0

      Ujash Chauhan's Review Sourced from Google

      I feel like my work is making a difference in the world, and that's a great feeling.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsourced Answering Service For Dispatch

    Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000

    Dispatching Answering Service Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Web Design
    • Web Development
    • PPC
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Royal Taxi
    • Sal Limo Service Miami
    • Guelph Taxi
    • Allen Limousine, Inc
    • Eco Taxi
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

ReceiveFreeProposals

For your project

1

Specify your budget, timeline and project requirements

2

Our experts curate a list of up to 5 most qualified candidate agencies

3

We connect you with them so you can choose the most suitable partner