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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

279 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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Sort by: Hourly Rate

  • Brisk Web Services

    Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services serves as your accelerator in the digital race, offering tailored strategies, measurable results, and a fervent commitment to driving businesses forward in the online realm. With a focus on delivering customized solutions and tangible outcomes, we are dedicated to propelling our clients to...

    Top Services:

    • Digital Services
    • Branding
    • Logo Design
    • Web Design
    • WordPress Website Design
    • Show more
    Location
    Ćuprija, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Eminenture

    Innovation Driven Transformation

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    3.8 3.8 (151)

  • Workeely

    Crafting your Ideas

    Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • CogentHub

    Your Partner in Operational Excellence

    Your Partner in Operational Excellence

    CogentHub is a leading BPO firm dedicated to helping businesses overcome challenges through exceptional management consulting services. The firm leverages advanced technology and well-planned operations to enhance customer experiences and drive growth. With a passionate team of professionals, CogentHub...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Kolkata, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    View Profile
    3.3 3.3 (407)

  • The Agency Sales and Marketing

    We Execute Sales

    We Execute Sales

    The Agency MENA is a UAE-based B2B sales execution company that provides outsourced sales teams for businesses entering or expanding in the UAE market. Its field sales team operates across Dubai, Abu Dhabi, and the other Emirates, handling prospecting, meetings, negotiations, pipeline management, and...

    Top Services:

    • Business Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • AI Development
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Smart Outsourcing Solution

    Hire Global Talent Without Borders Legal Risk Or Delays

    Hire Global Talent Without Borders Legal Risk Or Delays

    Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Muntinlupa, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (4)

  • VLBPO

    Top Nearshore BPO Services for US & Canadian Businesses | 24/7 Call Center Services

    Top Nearshore BPO Services for US & Canadian Businesses | 24/7 Call Center Services

    VLBPO is a strategic nearshore outsourcing partner enabling organizations to transform operational performance, reduce costs, and scale with speed and control through high-impact workforce solutions...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Show more
    Location
    Kingston, Jamaica
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Elvin Packers And Movers

    The Best Solutions For Moving

    The Best Solutions For Moving

    Elvin Packers and Movers is a trusted and professional relocation service provider in Santacruz Mumbai, offering reliable and affordable packing and moving solutions for residential and commercial needs. Known for safe handling, timely delivery, and competitive pricing, Elvin Packers and Movers has become a...

    Top Services:

    • Creative Services
    • Package Design
    • Customer Support
    Location
    Mumbai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.5 4.5 (90)

  • Altius

    Realise your potential

    Realise your potential

    We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Navi Mumbai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.9 3.9 (231)

  • D3Mynds

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • Staff Callture Inc.

    Right Staff. Real Solutions. Inspired by Culture.

    Right Staff. Real Solutions. Inspired by Culture.

    Staff Callture Inc. is a Philippine-based BPO and outsourcing company delivering customer support, lead generation, telemarketing, sales, back-office, virtual staffing solutions, and digital marketing support. We help businesses scale efficiently through skilled talent, innovative technology, and...

    Top Services:

    • BPO
    • Customer Support
    Location
    Cabuyao, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    View Profile
    5.0 5.0 (48)

  • Dalerio Consulting

    Top Provider of Outsourcing and Customer Support

    Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Durres, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed
    View Profile
    4.3 4.3 (7)

  • Star Billing Solutions

    Experience You Can Trust

    Experience You Can Trust

    Star Billing Solutions is a medical billing and revenue cycle management (RCM) company that helps healthcare providers improve financial performance through accurate, compliant, and efficient billing services. The company specializes in streamlining billing workflows, reducing claim denials, and accelerating...

    Top Services:

    • BPO
    • Customer Support
    • Transcription Services
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Phoenix, Arizona
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • TrueBlue Mavens

    Where Trust Meets Quality

    Where Trust Meets Quality

    we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...

    Top Services:

    • IT Services
    • Managed Services
    • BPO
    • HR Outsourcing
    • Translation Services
    • Show more
    Location
    Banglore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.0 4.0 (1)

  • Alegta

    Unlocking Potential, Delivering Excellence.

    Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed
    View Profile
    5.0 5.0 (3)

  • Circle Translations

    Translating Tomorrow's Success Today

    Translating Tomorrow's Success Today

    Circle Translations is a Lithuania-based translation and localization agency that helps businesses communicate across global markets through professional multilingual language services. The company provides translation, localization, subtitling, transcription, voice-over, and content adaptation services in...

    Top Services:

    • Public Relations
    • Digital Services
    • Translation Services
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Vilnius, Lithuania
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Zoha Global Solutions

    Outsource Smart Cut Expenses

    Outsource Smart Cut Expenses

    We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...

    Top Services:

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    • Show more
    Location
    Addis Ababa, Ethiopia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    5 Projects Listed
    View Profile

  • Remote Staff

    Irish-South African Contract Staffing Specialists

    Irish-South African Contract Staffing Specialists

    Remote Staff.ie is an Irish remote staffing agency connecting businesses with pre-vetted South African professionals. All candidates are fluent English speakers who work standard Irish business hours, making collaboration seamless. With no PAYE, PRSI, or pension obligations, Irish companies can access quality...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • 1840 & Company

    The World's Top Talent for Remote Teams!

    The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.8 4.8 (188)

  • Reliance

    Cost-Effective Outsourcing Solutions

    Cost-Effective Outsourcing Solutions

    We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Cheltenham, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    View Profile

  • CrestPoint Bridge

    Connecting Talent Empowering Businesses

    Connecting Talent Empowering Businesses

    CrestPoint Bridge delivers high-quality, cost-effective business process outsourcing through skilled teams in Zimbabwe, supported by U.S.-based leadership. We help businesses streamline operations, reduce labor costs, and scale efficiently with trained, reliable professionals. Our mission is to provide...

    Top Services:

    • Customer Support
    Location
    Harare, Zimbabwe
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Kimon Services

    Your employee costs, re-imagined lower

    Your employee costs, re-imagined lower

    Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • Assisttree

    Your Trusted Virtual Assistance Partner.

    Your Trusted Virtual Assistance Partner.

    AssistTree delivers expert support with virtual assistant services, offering dedicated virtual assistants, digital marketing support, and specialized real estate assistance. We help startups and SMBs streamline operations, boost productivity, and growth...

    Top Services:

    • Digital Marketing
    • SEO
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Boca Raton, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Joyno Inc.

    Inspiring Joy We Serve We Deliver.

    Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Green Feather Technologies Ltd

    Perfect Choices For Your Business Growth

    Perfect Choices For Your Business Growth

    Green Feather Technologies is a Bangladesh-based business process outsourcing (BPO) company that provides scalable operational support services to businesses worldwide. The company specializes in outsourcing solutions including software development, accounting assistance, virtual assistance, digital...

    Top Services:

    • Software Development
    • Mobile App Development
    • Web Development
    • Digital Marketing
    • BPO
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Digital Assist

    Leading virtual assistant service provider in the field of digital marketing!

    Leading virtual assistant service provider in the field of digital marketing!

    At Digital Assist, our skilled virtual assistants are dedicated to optimizing your digital marketing strategies and expanding your business. From social media management to SEO optimization, our comprehensive services ensure a robust online presence tailored to your needs...

    Top Services:

    • SEO
    • PPC
    • Social Media Marketing
    • eCommerce
    • Web Development
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    View Profile

  • Connext Global Solutions

    Your growth is our mission

    Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • MiXBS, LLC

    You Create, We Support.

    You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)

  • CallNova

    dispatch call answering service

    dispatch call answering service

    CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    London Ontario, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Medrina Technology Management Pvt Ltd

    Efficient, Customized Services For Healthcare Providers Treating Injured Workers

    Efficient, Customized Services For Healthcare Providers Treating Injured Workers

    Medrina Technology Management specializes in workers' compensation billing, collections, lien management, and medical transcription. We streamline revenue cycles, reduce administrative burdens, and ensure compliance, enabling healthcare providers to focus on patient care while we handle billing complexities...

    Top Services:

    • Transcription Services
    • BPO
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Medical Billers and Coders

    Maximize Your Realized Yield

    Maximize Your Realized Yield

    Medical Billers and Coders (MBC) is a leading medical billing company providing end-to-end revenue cycle management services. We specialize in medical billing, coding, credentialing, and denial management to maximize revenue and ensure compliance...

    Top Services:

    • Business Consulting
    • Customer Support
    Location
    Wilmington, Delaware
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.8 4.8 (8)

  • Xyden Solutions

    The Digital Fanatics

    The Digital Fanatics

    We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...

    Top Services:

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • The BPO Network

    Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner. We work...

    Top Services:

    • Business Consulting
    • Accounting
    • Customer Support
    • BPO
    • Call Centers
    • Show more
    Location
    Perth, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    View Profile

  • Cavinol Panama

    Bringing people and technology together.

    Bringing people and technology together.

    Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Translation Services
    • Customer Support
    • Show more
    Location
    Plantation, Florida
    Number of Employees
    250 - 499
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Rossa

    We Level the Playing Field

    We Level the Playing Field

    Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Arlington, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • GoBro PH

    We Create With Your Needs And Preferences In Mind.

    We Create With Your Needs And Preferences In Mind.

    GoBro Web Services is a California-based web design and digital solutions agency that helps businesses strengthen their online presence through professional website design, web and app development, branding, SEO, digital marketing, and technical support services. The agency focuses on delivering modern...

    Top Services:

    • Digital Services
    • Graphic Design
    • Web Design
    • Digital Marketing
    • Email Marketing
    • Show more
    Location
    Lake Elsinore, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Logical Moderator Solutions

    Innovation is the key to sustainability!

    Innovation is the key to sustainability!

    LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile

  • RIOT Ecommerce Solutions

    Happy Customers, Successful Companies.

    Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (20)

  • Datum Decipher Analytics

    Our business is to do your business

    Our business is to do your business

    At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...

    Top Services:

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Show more
    Location
    Udaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (11)

  • ProtelBPO

    Protel BPO, nothing matters more than how your customers view your brand how they interact with it

    Protel BPO, nothing matters more than how your customers view your brand how they interact with it

    Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Belize City, Belize
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $50,000 & Up
    View Profile
    4.8 4.8 (8)

  • EuroCom CX

    Quality over Quantity

    Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (7)

  • Espial Solutions

    Connecting Brands

    Connecting Brands

    A global Digital Marketing Agency helping brands streamline and scale their business with bespoke SEO, Social Media Marketing, PPC, Email Marketing, Content Marketing, Database generation, Lead Generation, Branding, and Website development solutions. We help you grow your business online...

    Top Services:

    • SEO
    • Digital Marketing
    • WordPress Website Design
    • Digital Services
    • Social Media Marketing
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    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
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    4.8 4.8 (8)
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  • Uassist.ME

    Comprehensive Outsourced Customer Support Services

    Comprehensive Outsourced Customer Support Services

    Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
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    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
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    4.4 4.4 (5)

  • IntelligentBee

    Support That Drives Retention

    Support That Drives Retention

    IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
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    Location
    Iași, Romania
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
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    4.6 4.6 (3)
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  • Brandt Business Services

    The Experience Company

    The Experience Company

    We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia...

    Top Services:

    • BPO
    • HR Outsourcing
    • Business Consulting
    • Call Centers
    • Customer Support
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    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $15/hr
    Portfolios Count
    1 Project Listed
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  • Elegance Healthcare LLC

    Peace of Mind.

    Peace of Mind.

    Elegance Healthcare LLC is a prominent healthcare technology firm that offers a full spectrum of virtualized solutions for rapidly expanding healthcare companies...

    Top Services:

    • BPO
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    • Customer Support
    • Transcription Services
    • Accounting
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    Location
    East Providence, Rhode Island
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
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  • SSR Techvision

    World-class outbound solutions in the US

    World-class outbound solutions in the US

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    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
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    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
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    3.7 3.7 (95)

  • Linked2u

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    Execution of campaigns and strategies

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    Top Services:

    • BPO
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    • Customer Support
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    • Accounting
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    Location
    Barranquilla, Colombia
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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