Do you need a reliable inbound call center company to streamline your customer care operations and enhance customer satisfaction? On DesignRush, you can find premier inbound call center services from leading companies with proven expertise in handling customer inquiries, technical support, order processing, and appointment booking. Browse our directory and tailor your search by pricing, location, budgets, and additional criteria.
We have carefully curated the top 10 inbound call center companies list by evaluating hundreds of agencies, considering their service quality, client testimonials, operational excellence, and innovative approaches. Explore their specializations and success stories to find a trusted partner for your customer support operations.
The Number 1 Inbound Call Center Company as Selected by DesignRush Is:
With 15 years of industry experience, Hit Rate Solutions is a premier provider of inbound call center services designed to ensure customers receive timely and effective 24/7 support. Its inbound client support services include phone answering, order-taking, and virtual receptionist, poised to reduce client expenses, increase leads, and enhance client satisfaction. Hit Rate Solutions boasts a 5-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls tracked monthly.
Hit Rate Solutions Success Story
Challenge: Safer Wholesaler, an eCommerce business, struggled to assist its customers in quickly and safely completing their online transactions. Wanting to increase its service levels and minimize cart abandonment, the client sought to enlist a team of experienced customer support specialists that can assist its customers in finding products and other order inquiries.
Solution: Hit Rate Solutions took over live call transfers and order-taking. Its team expanded live associate operating hours and increased call transfers, thus raising the number of daily calls managed. It also ensured that callers were promptly connected to sales associates for expedited online transactions.
Results: Through Hit Rate Solutions' services, Safer Wholesaler saw a 75% increase in daily calls, a 40% surge in operating hours calls, and a 150% rise in daily call transfers. The business also successfully increased its workday leads, growing from 70 to 280.
Notable clients: Variety, Habitat for Humanity, American Red Cross, Children's Miracle Network, Cinch Home Services
AnswerNet is an inbound call center company that combines human connections with advanced technologies to elevate customer communications. With 31 contact centers and more than 1,200 skilled agents under its wing, AnswerNet handles over 125 million calls annually, catering to more than 10,000 clients and interpreting communications in over 250 languages. With compliance certifications from the Family Educational Rights and Privacy Act (FERPA) and The American Institute of Certified Public Accountants - System and Organization Controls (AICPA-SOC), it offers phone answering services, virtual receptionists, live chat, whistleblower hotline, disaster response, helpdesk, appointment management, dispatch, and recall.
AnswerNet Success Story
Challenge: Variety, a charitable institution for children with disabilities, contacted AnswerNet for assistance in handling the incoming phone pledges during the annual Variety Week Telethon, a crucial live event for the organization. The company hired AnswerNet to ensure prompt call responses and minimal hold times during fluctuations in call volume.
Solution: AnswerNet's extensive contact center network enabled it to provide more than 120 agents for the telethon. For the purposes of the event, the company used its Virtual Call Que (VCQ) software, a tool with user-friendly features like anticipated hold time alerts and flexible call-back options. The technology kept callers informed about their hold or call-back status, while maintaining their place in the queue. The VCQ system also enabled AnswerNet's agents to handle calls more efficiently and provide personalized attention.
Results: That year's Variety Week Telethon raised over $2.64 million, with AnswerNet managing and processing more than 6,000 calls to take donations.
Telecom, Inc. is a full-service omnichannel inbound call center company that offers voice, email, social media, mobile, and web interactions. Operating with a team of US-based live representatives, the company strives to deliver high service quality, considering cultural alignment with the customer base. As part of its inbound call center service, Telecom, Inc. provides order processing, appointment setting, ticket sales, lead qualification, member support, technical support, reservations, and surveys.
Telecom, Inc. Success Story
Challenge: A finance business sought to boost its business capital accessibility through a virtual sales strategy that would supplement its internal salesforce capabilities. It needed assistance with qualifying leads and supporting customers through an onboarding process amidst varying arrival patterns from web-based advertising and direct mail.
Solution: Telecom, Inc. implemented email lead qualification, inbound live voice, and outbound follow-up services. It collaborated with the stakeholders' programming team to design a solution for applicant qualification and customer onboarding. The team also provided extensive training to the sales staff regarding converting prospects into paying clients through clear communication and understanding of the business' value proposition.
Results: Adapting to the client's fluctuating marketing channel dynamics, Telecom, Inc. exceeded the initial lead-per-hour generation goals. The inbound call center company supported the client throughout its growth journey, which ultimately led to an acquisition by a major funding partner.
Outsource Consultants is a member of the Contact Center Network Group (CCNG) and Contact Center World, offering telemarketing, telesales, bookings, and omnichannel support. Its extensive experience and active engagement as an outsourcing inbound call center company are underscored by having conducted over 1,000 suitable vendor searches to match with diverse businesses. Outsource Consultants operates with a vast network of over 1,000 offices, boasting an average customer satisfaction (CSAT) score of 96%.
Outsource Consultants Success Story
Challenge: Following a subpar performance from its previous inbound call center partner during a crucial holiday season, a retail business urgently needed a reliable agency capable of handling the expected surge in inquiries in the year's last quarter.
Solution: Outsource Consultants scaled its appointed customer service team to accommodate the client's needs during peak seasons. The company prioritized efficiency and responsiveness to ensure outstanding client care during the inevitable surge in the last quarter of the year.
Results: After Outsource Consultants' intervention, the retail company achieved remarkable outcomes — an 11% increase in inquiry volume managed, a 79% service level agreement (SLA) in a given month, and a 93% decrease in QA errors the following month.
Operating with a team of online agents available on a 24/7/365 basis, TalkAgent ensures customers receive uninterrupted support and assistance at any time. Its inbound call center capabilities extend to telesales, telemarketing, training, coaching, lead forwarding, call-out services, click-to-talk support, detailed reporting, disaster recovery, and business continuity planning (BCP). The company assigns a personal manager to each client to facilitate smooth communication and ensure the services are aligned with expectations. To date, TalkAgent has managed 8 million inbound calls and generated 7.3 million leads.
TalkAgent Success Story
Challenge: A travel agency was struggling with high average speed of answer (ASA) rates and increasing abandonment rates, so it contacted Talk Agent for contact center support. The company's internal team wasn't hitting its target of answering calls within five minutes, prompting it to seek assistance from the inbound call center company.
Solution: TalkAgent set a service goal to answer calls within 90 seconds. Its agents restructured inquiry handling by categorizing calls into Tier 1 and Tier 2, with the latter being directed to the client's internal team. TalkAgent also jointly managed chat and email volumes between the Tier 1 and Tier 2 teams.
Results: Within 90 days of implementation, the Tier 1 team achieved an ASA of 138 seconds, helping reduce the abandonment rate to 4.8%. Over 6 months, the travel agency's ASA further improved to 73 seconds. In addition, TalkAgent managed to increase contact handling capacity by 13%, without increasing the workforce.
Hugo is an inbound call center company, with a service range covering appointment scheduling, eCommerce store support, post-sales support, app user and platform support, seasonal support, and ongoing reporting and training. Another standout feature of the company encompasses its risk-free, 30-day trial offer. Hugo's most recent achievements include a 99.9% uptime, an 88% first contact resolution (FCR) rate, and a 98% CSAT and employee net promoter score (eNPS), all demonstrating service quality and reliability.
Hugo Success Story
Challenge: A fantasy football platform's user support system couldn't handle the sudden influx of inquiries about account access, system tools, and general league management. Response times would take more than 14 days, thus negatively impacting the platform's activities, with the client having to reroute approximately 70% of tickets manually.
Solution: Hugo enforced an AI-powered ticketing system for automated and precise inquiry categorization and resource optimization to clear a backlog of 7,800 tickets. Furthermore, it used natural language processing (NLP) to classify queries, leveraged sentiment analysis to prioritize critical cases, and analyzed customer inquiries to spot trends for proactive solutions.
Results: With Hugo's advanced CX initiatives, the client elevated its user satisfaction, as demonstrated by the following KPI improvements:
Simply Contact is a customer support company with services tailored to deliver uninterrupted customer care service. Its inbound call center expertise includes multilingual support, augmented customer service, technical support, data entry, verification, and front-office and back-office support. The company takes pride in having processed over 8 million annual requests with a team of 600 on-site and remote agents. Simply Contact is certified with the Payment Card Industry Data Security Standard (PCI-DSS) and the International Organization for Standardization (ISO). The company takes pride in being a Stevie Awardee and European Contact Centre & Customer Service (ECCCSA) Awardee.
Simply Contact Success Story
Challenge: A Ukraine-based retailer needed inbound call center agents to provide its customers with consulting services and warranty advice, process orders, and coordinate delivery. A critical objective was to ensure a minimum of 30% of sales originated from the inbound line. The company was looking for an agency partner with extensive technical skills and product knowledge to handle a high volume of intricate calls.
Solution: Simply Contact assembled a skilled team of agents who would follow an effective workflow. To enhance accessibility and customer engagement, the inbound call center company employed an omnichannel approach, enabling communication from various channels, including phone, social media, email, and internal client resources.
Results: Simply Contact's services bolstered the retailer business's sales via the inbound contact center by 60%. Notably, the Simply Contact team handled 5,500 daily calls and an additional 3,500 calls with high-quality leads.
Notable clients: McGraw Realtors, Fujitsu, Early Impact, Oldcastle, CPCDirect
AnswerConnect excels in delivering 24/7 live phone answering and inbound call center services, enabling brands to incorporate a genuine human touch into their operations. The company prioritizes around-the-clock availability to ensure personalized interaction and foster an authentic emotional connection between businesses and consumers. AnswerConnect’s services cover appointment scheduling, after-hours answering, bilingual support, call forwarding, virtual receptionist, inbound sales and direct response, lead capturing, and urgent call handling services.
AnswerConnect Success Story
Challenge: McGraw Realtors' rapid expansion led to a need for a reliable inbound call center service to handle the increased call volume.
Solution: AnswerConnect provided a flexible solution offering around-the-clock availability across 20 locations. Its live agents relied on dynamic, highly customized scripts to cater to varying inquiry types and to ensure accurate call rerouting. AnswerConnect's system also included call tracking and quality monitoring via recordings.
Results: By partnering with AnswerConnect, McGraw Realtors significantly improved their call handling capabilities, with the customized scripting facilitating an easy setup of customer service lines in new offices. The call center's professionalism helped the business provide better service to clients. Additionally, the new system ensured that rerouted calls were promptly directed to the right personnel for smoother operations across the expanding network.
Notable clients: Amazon, AT&T, Microsoft, First American, Altaworx
With more than 800 inbound call center specialists, Unity Communications provides a comprehensive range of business process outsourcing (BPO) services to its global network of over 75 clients. The BPO range includes administrative support, data entry services, customer service virtual assistance, order fulfillment, store management, refunds and returns, wireless mobility sales, consulting, and verification services. Prioritizing IT infrastructure setup, as well as Health Insurance Portability and Accountability Act (HIPAA) and PCI compliance, Unity Communications has an average of 2.8 years annual account tenure and a 94% year-over-year (YoY) client retention rate.
Unity Communications Success Story
Challenge: An Amazon eCommerce business experienced a sudden spike in transactions. With this newly imposed dynamic, the company struggled to manage the overwhelming number of requests and maintain good customer satisfaction rates. Remote work also contributed to operational challenges.
Solution: Unity Communications set specific metrics for its agents' performance expectations, focusing on average handling time (AHT), CSAT, and FCR. Its strategy included creating a call flow structure, developing escalation protocols, and establishing clear reporting.
Results: 90 days after Unity Communications' intervention, the client achieved a net satisfaction score of 95%, with the sales team exceeding the quota of 18 daily sales.
LTVplus is a premier provider of inbound call center services that eliminate poor customer experiences and increase the lifetime value of brands, achieving conversion rates of up to 20x higher. It supplements talents for different roles, including customer success manager, tech support agent, complaints coordinator, sales development representative, software support agent, and claims agent. The company’s commitment to delivering outstanding results is evident in its average CSAT score of 95%. Notably, LTVplus has served over 120 brands through a team of more than 500 agents spread across 24 remote locations.
LTVplus Success Story
Challenge: When TekReplay, a consumer electronics retailer, scaled its business operations, the turnover rate of its customer care agents heightened. This led to difficulties in maintaining consistent and high-quality interactions.
Solution: LTVplus gathered a customer success team of experienced phone support agents trained to understand the client's objectives fully. To satisfy the client's request, it deployed agents with exceptional attention to detail to meticulously document accurate notes on customer profiles after each interaction. This team managed all interactions via Aircall, eDesk, and Shipstation.
Results: Within less than a year, LTVplus handled over 86,000 customer contacts for TekReplay. This yielded a 91.92% CSAT score, with the SLA compliance rate at 100% of the target.
How We Picked the Best Inbound Call Center Service Companies
We evaluated client feedback, portfolio quality, success stories, market reputation, and areas of specialization to identify the companies excelling in inbound call center services. We tapped the expertise of our executive selection team to identify each service provider's track record and outstanding capabilities that highlight their performance in the field.
These are the criteria we used to rank the top inbound call center companies:
Vetted reviews: Industry authority based on service quality and client satisfaction
Portfolio: Successful inbound call center projects with results backed by case studies
Accolades and press mentions: Notable industry recognition for service excellence and innovation
Team bios: Team members' profiles, relevant customer service experience, and other qualifications
Inbound call center expertise: Proven skills in customer support, technical support, order processing, appointment scheduling, inquiry handling, and complaint resolution
Konsyg is a global lead generation and sales outsourcing firm that delivers sales-ready leads, booked meetings, and scalable revenue growth for businesses of all sizes. We eliminate the hassle of cold outreach by providing pre-qualified, high-intent prospects, ensuring your sales team focuses on closing...
Top Services:
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
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Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$1000/hr
Minimal Budget
$1,000 - $10,000
Konsyg PTE Ltd Services
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
Market Research
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...
Top Services:
Graphic Design
Web Design
eCommerce Development
Digital Marketing
IT Services
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Location
Ontario, Canada
Number of Employees
500 - 999
Average Hourly Rate
$250/hr
Alikhan Global Outsourcing Services
Graphic Design
Web Design
eCommerce Development
Digital Marketing
IT Services
Business Consulting
BPO
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Workforce Optimization For People-centric Businesses
EvolveUp is an Austin-based consulting firm specializing in workforce optimization for people-centric businesses. The company combines strategic consulting with hands-on HR technology implementation to help organizations improve efficiency, reduce costs, and align their workforce with business goals...
Top Services:
HR Outsourcing
Customer Support
Business Consulting
Location
Austin, Texas
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
EvolveUp Services
HR Outsourcing
Customer Support
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Realtor
ProVisors
VMware
Wpromote
Vrbo
Enercon
WPO
astreya
Meta
Bigcommerce
Data sourced from the agency's DesignRush profile
EvolveUp Reviews & Testimonials
Crystal Frager Review from Google
5.0★
Crystal Frager's Review Sourced from Google
EvolveUp is a fantastic HR consulting firm in Austin, TX with deep expertise across a wide range of HR, recruiting, workforce and people operations. What really stood out to me was their implementation knowledge across ATS, HRIS, HCM, LMS and resource management platforms. They don’t just provide high level advice. They understand how the systems actually work and how to select and implement them effectively within a business. Their guidance on where and how AI can be applied within different platforms was also incredibly valuable. If you are looking for a partner who understands HR technology, strategy, and execution, EvolveUp is a great choice.
James Koeper Review from Google
5.0★
James Koeper's Review Sourced from Google
I think EvolveUp should be your team if you’re in need of workforce optimization services. There are no cookie-cutter strategies here. They actually take the time to learn about your problems/goals and implement a custom strategy for you. Would highly recommend them.
Grant McCasland Review from Google
5.0★
Grant McCasland's Review Sourced from Google
EvolveUp has a great team of consultants that can handle fractional HR work, but where they really shine is their workforce consulting and HCM implementation work. They're professional and detail-oriented, which is what you want in a team handling your people operations. A little more boutique than your standard consulting firm, but more specialized.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Built To Capture Leads, Book Calls, and Drive Growth
Were a San Diego-based creative and digital marketing agency helping local and national brands generate more traffic, leads, and conversions. From Google Ads to studio-quality content, everything we do is built to deliver measurable business outcomes not vanity metrics...
Top Services:
Digital Marketing
PPC
Video Production
Digital Strategy
Content Marketing
Show more
Location
San Diego, California
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
7 Projects Listed
Lead Wolf Services
Digital Marketing
PPC
Video Production
Digital Strategy
Content Marketing
Phone Answering Services
Creative Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mr. Moto Pizza
UPNEEQ
Barrio Donas
PTC Boxing Gym
Coast Creative
BayCo
HiNote
My Herbal Pharmacy
Revive.MD
Sinister Propz
Data sourced from the agency's DesignRush profile
Lead Wolf Reviews & Testimonials
Adam Jones, Allied RDI CEO at Siren Collaborative
5.0★
Video Production Review from Adam Jones, Allied RDI
Couldnt have had a better experience! This wasnt just a video shoot - before we even started rolling there was a comprehensive discussion around the goals for the project and how success was to be measured. Following production, I received guidance on how best to utilize the content for maximum impact. And, of course, the quality of the work spoke for itself. Would enthusiastically recommend Lead Wolf to friends, colleagues, etc.!!!
Heather Vecellio Review from Google
5.0★
Heather Vecellio's Review Sourced from Google
The Lead Wolf continues to complete our projects on time, often under budget and with excellent attention to detail. We are so grateful for the fast paced, high-level conscientious work. FIVE STARS!
Concepto Pizza Co. Review from Google
5.0★
Concepto Pizza Co.'s Review Sourced from Google
Great experience working with The Lead Wolf, super professional job, “Oz” the owner is an amazing person to work with, he is helping me with the marketing process for my company by doing and implementing strategies that gives my company more exposure over my competitors and attract more new customers, we have been working together for a couple weeks and I already started noticing the results.I highly recommend The Lead Wolf for your business!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Top Services:
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
Show more
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Consulting firm specialized in intelligence, problem-solving and business outsourcing.
AEX is an independent consulting firm specialized in intelligence, problem-solving, data analysis, sales team structuring, and business generation for medium and large companies in Brazil, the USA, the EU, Argentina, and Uruguay...
Top Services:
Business Consulting
CRM Consulting
BPO
Digital Strategy
AI Development
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Location
Sao Paulo, Brazil
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
AEX Services
Business Consulting
CRM Consulting
BPO
Digital Strategy
AI Development
Software Development
ERP Consulting
ECM Consulting
Market Research
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Lease A Sales Rep, is an industry leader in the Call Center, Lead Generation and contracts sales space services; getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in...
Top Services:
Call Centers
Location
Raleigh , North Carolina
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
LSR Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What We Bring to the Table, Will Take Things off Your Plate
RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented...
Top Services:
Call Centers
Location
Greensboro, North Carolina
Number of Employees
50 - 99
Average Hourly Rate
$100/hr
RSVP Communications Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trucking Industry
Agribusiness Industry
Furniture Industry
Data sourced from the agency's DesignRush profile
RSVP Communications Reviews & Testimonials
Supreme Wiz Review from Google
1.0★
Supreme Wiz's Review Sourced from Google
Purchased supreme merch and they use this company to ship. They use UPS surepost when they should be using UPS Ground. Don’t make consumers pay to save a buck. Provide HQ service instead.
B E Review from Google
1.0★
B E's Review Sourced from Google
Really wish I could leave zero stars because that's what this company deserves. Why on the earth should I have to wait one extra day for UPS Surepost when it took over a week to ship my items to begin with. Just trying to cut costs, they don't give a hoot about everyday people like you and me. Their shipping department needs some serious coaching.
Poplar Pawn Review from Google
1.0★
Poplar Pawn's Review Sourced from Google
If I could leave less than 1 star, I would. I received half of an order that was poorly packed. My item was completely destroyed in shipping because they simply lack the ability to properly package an item. Furthermore, this poor excuse of a company then sent all items VIA surepost which costs an average of $4 per shipment. Interesting considering Supreme charges a minimum shipping expense of $10. Because I am in the shipping/fulfillment industry, it is easy to see that lack of leadership is causing this company to suffer. - My resume is available when you're ready to fix your horrifying issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...
Top Services:
Business Consulting
Email Marketing
Call Centers
Customer Support
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Location
Miami, Florida
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Visionary Solutions Inc. Services
Business Consulting
Email Marketing
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Apex Growth Solutions
BlueWave Enterprises
Summit Edge Consulting
Data sourced from the agency's DesignRush profile
Visionary Solutions Inc. Reviews & Testimonials
Ruby Steward Review from Google
5.0★
Ruby Steward's Review Sourced from Google
Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.
Chris Mancuso Review from Google
5.0★
Chris Mancuso's Review Sourced from Google
Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.
Anna william Review from Google
5.0★
Anna william's Review Sourced from Google
I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...
Top Services:
Digital Services
Web Design
AI Development
CRM Consulting
Cloud Consulting
Show more
Location
Naperville, Illinois
Number of Employees
Under 49
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
SwiftCall Services
Digital Services
Web Design
AI Development
CRM Consulting
Cloud Consulting
Phone Answering Services
Call Centers
Business Consulting
Mobile App Development
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
Top Services:
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
Show more
Location
Atlanta, Georgia
Number of Employees
100 - 249
Average Hourly Rate
$65/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CCJM Solutions Services
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
IT Compliance Solution
BPO
HR Outsourcing
Business Consulting
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.
Leadium builds each engagement around channel-optimized lead research, identifying whether each prospect is best reached by phone, email, or LinkedIn before outreach begins. Thefirm provides outbound and inbound appointment setting, cold calling, data sourcing, and deliverability management...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Las Vegas, Nevada
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Leadium Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Square
Rackspace
Microsoft
LG
DirecTV
OSRAM
Time Logistics
Palo Alto Networks
Amada Senior Care
brightwheel
Data sourced from the agency's DesignRush profile
Leadium Reviews & Testimonials
Scott Proffitt VP of Sales at Energy Assurance
5.0★
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
Sam Jennings Sales Manager at Best Bees Company
5.0★
Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
Marcos Moura Founder and COO at Amada Senior Care
5.0★
Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
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AsterSense provides tailored CRM solutions, contact centre services, and WhatsApp integrations to enhance business efficiency, customer engagement, and growth...
Top Services:
CRM Consulting
Call Centers
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
AsterSense Pte. Ltd. Services
CRM Consulting
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NAM Info Inc. is a technology-forward talent management organization dedicated to bridging the gap between industry leaders and exceptional human resources. They pride themselves on delivering quality candidates, deep industry coverage, and knowledge-based training for consultants. Their commitment to...
Top Services:
Digital Services
Staff Augmentation
IT Services
Call Centers
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Location
Jersey City, New Jersey
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Nam Info Inc Services
Digital Services
Staff Augmentation
IT Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Jetblue
Cognizant
Tech Mahindra
Data sourced from the agency's DesignRush profile
Nam Info Inc Reviews & Testimonials
Balaji Mariyappan Review from Google
5.0★
Balaji Mariyappan's Review Sourced from Google
Friendly team. Small office but they have large vision for big tech and data related projects
Akshay Kumar Review from Google
5.0★
Akshay Kumar's Review Sourced from Google
A Robust and Reliable Technology Based Talent Management Organisation with pool of talents of niche technical, functional and domain experts. They work on and own mobile based applications too with patents in few area. From my interactions with them - The management and workforce are really hard working, agile and ever ready for challenges. They have multiple out of the box and novel ideas in the field which shows their knack to make positive ground breaking impacts in their fields. Would recommend them highly to anyone who would like to work in this area or along with them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...
Top Services:
Web Development
Affiliate Marketing
Digital Marketing
Email Marketing
Cloud Consulting
Show more
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Webwers Cloudtech Private Limited Services
Web Development
Affiliate Marketing
Digital Marketing
Email Marketing
Cloud Consulting
Call Centers
Customer Support
BPO
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
The consultancy is superb and with they having office just near sec62 makes things only easier for us in terms of brainstorming and solutioning for our weekly stock clearance sale campaigns. I am very much now dependable on them to make my marketing goals achievable for every passing quarter.
Clash with Vikas Review from Google
5.0★
Clash with Vikas's Review Sourced from Google
Since implementing Webwers Cloudtech’s auto dialer software, our outbound call efficiency has improved by 40%, resulting in a significant boost in sales revenue.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...
Top Services:
Business Consulting
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Show more
Location
Cape Town, South Africa
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Econx Group Services
Business Consulting
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Call Centers
Market Research
Transcription Services
Accounting
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...
Top Services:
BPO
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Zoetic BPO Services Services
BPO
Business Consulting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BPO Company India | Call Center Outsourcing | Ascent BPO
Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...
Top Services:
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
Ascent BPO Services Services
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Phone Answering Services
SEO
Cloud Consulting
Web Development
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Guwahati University
Silver Pumps & Motors
Pradhan Mantri Kaushal Vikas Yojana
IndiaMART
HDFC Bank
Data sourced from the agency's DesignRush profile
Ascent BPO Services Reviews & Testimonials
Ankit Kumar Review from Google
1.0★
Ankit Kumar's Review Sourced from Google
I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.
Kanchan Srivastav Review from Google
5.0★
Kanchan Srivastav's Review Sourced from Google
We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.
Vikas Srivastav Review from Google
5.0★
Vikas Srivastav's Review Sourced from Google
Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SalesHive is a B2B Lead Generation Agency that uses cold calling, email, and linkedIn to book meetings with qualified buyers by using our proprietary sales outreach platform and CRM...
Top Services:
Digital Marketing
Call Centers
Email Marketing
Location
Denver, Colorado
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
5 Projects Listed
SalesHive Services
Digital Marketing
Call Centers
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Shopify
Asurion
Plume
YouGov
CodeBroker
Data sourced from the agency's DesignRush profile
SalesHive Reviews & Testimonials
Allan Reyes Review from Google
5.0★
Allan Reyes's Review Sourced from Google
We can’t say enough great things about SalesHive! They helped us build our very first outbound strategy, and it’s been such a game changer for our business. Shoutout to our strategist, Tori—she’s been amazing to work with. She really took the time to understand our goals and guided us every step of the way.It was a little slow to start, but now we’re hitting our weekly goals, and the meeting progress has been fantastic. We’re honestly blown away by how much we’ve grown in such a short time.
Darren Ourth Review from Google
5.0★
Darren Ourth's Review Sourced from Google
This is our first time using a lead generation company and I couldn't be more pleased with the performance of the people at SalesHive. From the initial sales process through onboarding to working with the team to build out the playbook, they walked us through every step of it. Once the program was kicked off the team was great, from the appointment setting to follow up to weekly update meetings, it was a real pleasure to work with them.If you are looking for a lead generation company that really knows there stuff, look no further than SalesHive.
Thaddeus Tague Review from Google
5.0★
Thaddeus Tague's Review Sourced from Google
They booked us almost 30 meetings in 2 months. That's not normal even for them, but it was exactly what we needed. Shout out to Tykia Jackson, Michael Folling, Melissa, Liam, Madi, and the full team of people that handled our outbound with the specificity and expertise it deserved. Would 100% recommend these guys, and will be returning for more when we can.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Voicentric are specialists in scientific marketing for Life and Materials Science companies. We deliver intelligent telemarketing and B2B lead generation that connects you directly with decision-makers worldwide. Our multilingual team excels at engaging scientists with complex technical information, building...
Top Services:
Direct Marketing
Call Centers
Digital Marketing
Advertising
Event Marketing
Show more
Location
Durham, United Kingdom
Number of Employees
50 - 99
Average Hourly Rate
$47/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
5 Projects Listed
Voicentric Services
Direct Marketing
Call Centers
Digital Marketing
Advertising
Event Marketing
Market Research
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
BPO
Call Centers
Customer Support
Business Consulting
Show more
Location
Nacogdoches, Texas
Number of Employees
1000 & Up
Average Hourly Rate
$45/hr
Minimal Budget
$10,000 - $25,000
Etech Services
BPO
Call Centers
Customer Support
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fintech Industry
Retail Industry
Hospitality Industry
Data sourced from the agency's DesignRush profile
Etech Reviews & Testimonials
Haley E C Review from Google
1.0★
Haley E C's Review Sourced from Google
If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.
Charles Symmonds Review from Google
1.0★
Charles Symmonds's Review Sourced from Google
This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.
rahil jain Review from Google
1.0★
rahil jain's Review Sourced from Google
Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...
Top Services:
Call Centers
BPO
Customer Support
Location
Toronto, Canada
Number of Employees
500 - 999
Average Hourly Rate
$40/hr
Minimal Budget
$10,000 - $25,000
Optima Communications International Inc Services
Call Centers
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Corporate Services Industry
Insurance Industry
Data sourced from the agency's DesignRush profile
Optima Communications International Inc Reviews & Testimonials
Rise Wu Review from Google
1.0★
Rise Wu's Review Sourced from Google
How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!
A Better World View Review from Google
2.0★
A Better World View's Review Sourced from Google
I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star.I felt quite anxious about all these calls. I do not know if it’s actually a scam or not
Hitha surendranath Review from Google
1.0★
Hitha surendranath's Review Sourced from Google
Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At Apt Tech Studio, we believe that technology should work for you, not the other way around. Founded with the mission to simplify complex challenges, we offer a comprehensive range of software solutions designed to optimize business operations, drive innovation and create sustainable growth. We're on a...
Top Services:
Web Development
AI Development
Mobile App Development
Software Development
Cloud Consulting
Show more
Location
Dover, Delaware
Number of Employees
100 - 249
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Apt Tech Studio Services
Web Development
AI Development
Mobile App Development
Software Development
Cloud Consulting
DevOps Consulting
ERP Consulting
HR Outsourcing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Optimized EA was built for business owners who need more than a calendar babysitter - we bring brains, strategy, and a get-it-done mindset to your corner...
Top Services:
BPO
Business Consulting
Branding
Logo Design
Show more
Location
Terra Alta, West Virginia
Number of Employees
Under 49
Average Hourly Rate
$38/hr
Minimal Budget
Under $1,000
Optimized EA Services
BPO
Business Consulting
Branding
Logo Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
Customer Support
Call Centers
Phone Answering Services
Location
Manhattan Beach, California
Number of Employees
Under 49
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
CPC Services
Customer Support
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CIENCE Technologies is a B2B Lead Generation and Sales Acceleration Company...
Top Services:
Email Marketing
Digital Marketing
Call Centers
Location
Denver, Colorado
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CIENCE Technologies Services
Email Marketing
Digital Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
SAP
FIVESTARS
Travel Tripper
Raise
Segmint
Second Genome
Classy
Data sourced from the agency's DesignRush profile
CIENCE Technologies Reviews & Testimonials
Josh Kaye Founder at Bake Me A Wish
1.0★
Lead Generation Review from Josh Kaye
Complete Scam.Hired them for lead generation.Delivered bogus made up leads.Beat us for 10,000$.Zero return.Avoid at all costs.
Josh Kaye Founder at Bake Me A Wish
1.0★
Email Marketing Review from Josh Kaye
I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricatednone of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.This is a blatant scam, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are fraudulent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Dont make the same mistake.
Joel Mantecon seo at Hirebook
4.0★
Financial Review from Joel Mantecon
I have worked with with the CIENCE team for over two years already. They provided my company with a team of SDRs that helped us with our lead generation efforts. Overall, we feel satisfied with our investment, as we have seen an increase in sales and organization.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Helpware CX is a call center company that runs inbound and outbound call centers across 19+ locations in 11 countries, supporting 45+ languages. The agency posts 90% CSAT and holds 30+ industry awards including the IAOP Global Outsourcing 100 and a Gold Stevie Award. Clients average a 5-year partnership...
Top Services:
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Show more
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
Brian Agee Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At our website design agency, we specialize in creating custom websites for businesses in the handyman, power washing, cleaning, painting, and junk removal industries. We also have experience designing e-commerce and affiliate websites, as well as travel affiliate websites and portfolios.Whether you're...
Top Services:
Web Design
WordPress Website Design
eCommerce Development
Graphic Design
Logo Design
Show more
Location
Lucknow, India
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Polishsys Technologies Services
Web Design
WordPress Website Design
eCommerce Development
Graphic Design
Logo Design
Social Media Marketing
PPC
IT Services
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bubbleit Cleaning Services
JackRabbit Junk Removal
Sarah Premium Power Washing
Ortizandsons
Data sourced from the agency's DesignRush profile
Polishsys Technologies Reviews & Testimonials
Viresh singh Director at Fabjustice
5.0★
Web Design Review from Viresh singh
Amazing job amazing job, I honestly don't know if this website could look much better it's way better than the competition for sure! The SEO added it is a great bonus and will help with Google rankings. I'll be using Polishsys again!
Viresh singh Director at Fabjustice
5.0★
Web Design Review from Viresh singh
It was an amazing experience. Professional team. On-time delivery. Recommended.
011Anuj Verma Review from Google
5.0★
011Anuj Verma's Review Sourced from Google
Totally satisfied with the final website. Quick turnaround and I already started getting clients to my website. Really happy and recommend to everyone.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Show more
Location
Plano, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CoderzHub Services
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Web Design
UI/UX Design
Customer Support
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Show more
Location
Dover, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Bitrupt Services
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Accounting
BPO
IT Compliance Solution
Cloud Consulting
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
digixVA is your dependable source for virtual specialists and recruitment! Elevate your operations with our highly qualified virtual specialists and streamlined recruitment. We understand the importance of finding the right fit. Expect exceptional skillsets, unmatched dedication, and seamless integration...
Top Services:
HR Outsourcing
Customer Support
Digital Marketing
Social Media Marketing
eCommerce
Show more
Location
Vancouver, Canada
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
digixVA Services
HR Outsourcing
Customer Support
Digital Marketing
Social Media Marketing
eCommerce
Staff Augmentation
Market Research
BPO
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.
Essential Virtual Assistant LLC, established in February 2023, is a leading provider of virtual assistant services based in Riviera Beach, Florida. Our mission is to empower businesses by offering tailored administrative support, enabling them to focus on core operations and achieve greater efficiency...
Top Services:
Social Media Marketing
Transcription Services
Customer Support
Email Marketing
Show more
Location
West Palm Beach, Florida
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Essential Virtual Assistant Services
Social Media Marketing
Transcription Services
Customer Support
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...
Top Services:
BPO
Customer Support
Call Centers
Location
Laval, Canada
Number of Employees
1000 & Up
Average Hourly Rate
$23/hr
Portfolios Count
1 Project Listed
NQX (formerly Nordia) Services
BPO
Customer Support
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Media & Communications Industry
Fashion Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
NQX (formerly Nordia) Reviews & Testimonials
Samuel Review from Google
1.0★
Samuel's Review Sourced from Google
My experience at Nordia (now NQX) was disappointing. The service was poor, and the training was insufficient. Despite being told I wasn't performing well, I believe I did my job correctly, yet my probation was extended.Working from home in the sales team, I find the work quality lacking. The HR and Team Leaders are not effective. During online training, I received no support and felt mistreated.As part of Bell, Nordia seems focused solely on profit, neglecting employee mental health. The service quality reflects this. Forget Bell altogether.
v man Review from Google
1.0★
v man's Review Sourced from Google
This company which is contracted by Bell Mobility among others, cannot be trusted. They have employees who share customers private information for the purposes of harassment. They are currently facing a lawsuit.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Simplifying Your Digital Needs With Unlimited Skills
Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...
Top Services:
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Show more
Location
Bhilwara, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Protovo Solutions Services
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Digital Marketing
AI Development
IT Services
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Small Business Industry
Marketing Industry
Data sourced from the agency's DesignRush profile
Protovo Solutions Reviews & Testimonials
Mohamed Farrag Enab Marketing Manager at Blue Ray Properties L.L.C
5.0★
CRM Consulting Review from Mohamed Farrag Enab
Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.
Anjali Nawal Review from Google
5.0★
Anjali Nawal's Review Sourced from Google
Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian
Aakanksha Dadhich Review from Google
5.0★
Aakanksha Dadhich's Review Sourced from Google
Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.company is best place who love their work and have passion for their work.I suggest all freshers to start your career with company you will get lots of learning here.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Call Centers
Show more
Location
Miami, Florida
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
The Peak Hire Services
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Call Centers
Accounting
Market Research
Social Media Marketing
SEO
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Ziscomm is a leading Business Processing Outsourcing (BPO) Company.
Ziscomm revolutionizes business connectivity through innovative communication solutions, empowering enterprises to thrive amidst competition with seamless collaboration and success-driven outsourcing services...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Transcription Services
Show more
Location
Rawalpindi, Pakistan
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Ziscomm Services
BPO
Call Centers
Customer Support
Phone Answering Services
Transcription Services
Business Consulting
ERP Consulting
CRM Consulting
Big Data Analytics
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DailyCare
ZIS Consultants
Logix10
Data sourced from the agency's DesignRush profile
Ziscomm Reviews & Testimonials
Jawad ahmed Review from Google
5.0★
Jawad ahmed's Review Sourced from Google
I have learned a lot in Ziscomm, especially how be professional . Learned how to create any workflow , gain confidence & passion to guide others
Owais Khan Review from Google
5.0★
Owais Khan's Review Sourced from Google
"Highly professional and dedicated team delivering top-notch services. Exceeded our expectations with their expertise and commitment. Highly recommended!"
Mohammad Ali murtaza Review from Google
5.0★
Mohammad Ali murtaza's Review Sourced from Google
I have working in Ziscomm for 2 year, and i had a best experience ever, i learnt Alot and i enjoyed Alot.Thankyou so much ZisFamily❤️🔥
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Bengaluru, India
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Based in Marseille, ëtalik supports businesses and individuals in all their IT development projects in the Provence-Alpes-Côte d'Azur region and the South of France. Thanks to our local expertise, we offer reliable solutions tailored to your needs, ranging from application creation to application...
Top Services:
Web Development
eCommerce Development
Mobile App Development
Software Development
Software Testing
Show more
Location
Marseille, France
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Etalik Services
Web Development
eCommerce Development
Mobile App Development
Software Development
Software Testing
Staff Augmentation
WordPress Website Design
Phone Answering Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Elevate your online presence with UseCodify, your partners in web design and digital marketing. We specialize in creating captivating websites and boosting your visibility through SEO and innovative strategies. Let us help you stand out, connect with your audience, and achieve your digital dreams...
Top Services:
Web Development
eCommerce Development
WordPress Website Design
Software Development
Mobile App Development
Show more
Location
Berlin, Germany
Number of Employees
Under 49
Average Hourly Rate
$16/hr
Minimal Budget
Under $1,000
Portfolios Count
6 Projects Listed
UseCodify Services
Web Development
eCommerce Development
WordPress Website Design
Software Development
Mobile App Development
IT Services
IT Compliance Solution
Business Consulting
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SlimeBox
Dakea
HSR Active Furniture
SkylineBuilds
Frankiestrona
Club360
Ayu Healing
Kiddoways
Data sourced from the agency's DesignRush profile
UseCodify Reviews & Testimonials
frankiesushisite Review from Google
5.0★
frankiesushisite's Review Sourced from Google
It was a real pleasure to work with UseCodify to create the frankiestrona website. Their creative approach and attention to detail perfectly reflected my vision. Communication was smooth and regular, so I was always up to date. The project was delivered on time, exceeding my expectations in terms of professionalism and ease of use. I highly recommend UseCodify for their expertise and commitment to quality.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...
Top Services:
BPO
Call Centers
Location
Singapore, Singapore
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Antasis Pte Ltd Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Getgo
Canadian Pizza
Healthy School Supply
Data sourced from the agency's DesignRush profile
Antasis Pte Ltd Reviews & Testimonials
nontombi mooi Review from Google
5.0★
nontombi mooi's Review Sourced from Google
wanted to confirm I received and email and i went through the interview process with someone who claims to be working and recruiting for your company. I want to confirm if it is legit they are recruiting from South Africa to work and be based in Cambodia.
Daryl Deanna Review from Google
5.0★
Daryl Deanna's Review Sourced from Google
Receive a text from someone claiming from this company other branch, in Bukit Indah, JB. Can you guys clarified this?
Andrew Chng Review from Google
5.0★
Andrew Chng's Review Sourced from Google
I just wanted to let you know that it's been great working with Antasis. Thank you so much for meeting our needs and a partner that is easy to work with.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Malakos Healthcare Solutions is a U.S. focused medical billing and revenue cycle management company helping healthcare practices improve reimbursements, reduce claim denials, and streamline billing operations. We support specialties including chiropractic, pain management, physical therapy, behavioral health...
Top Services:
Customer Support
IT Services
BPO
Call Centers
Business Consulting
Show more
Location
Cheyenne, Wyoming
Number of Employees
50 - 99
Average Hourly Rate
$15/hr
Portfolios Count
1 Project Listed
Malakos Healthcare Solutions Services
Customer Support
IT Services
BPO
Call Centers
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Trusted Partner In Virtual Support & Business Efficiency
Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...
Top Services:
BPO
Accounting
Customer Support
Location
Madison, Wisconsin
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Prossistant Services
BPO
Accounting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...
Top Services:
Digital Marketing
SEO
BPO
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Cyber Hospitality Services
Digital Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
We4HR
Bluegrey Technologies India Private Limited
Shift4
Data sourced from the agency's DesignRush profile
Cyber Hospitality Reviews & Testimonials
Mark Review from Google
5.0★
Mark's Review Sourced from Google
Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service
Syed Junaid Abbas Review from Google
5.0★
Syed Junaid Abbas's Review Sourced from Google
I would highly recommend this company as a client. I'm happy with the services they provide
Hemang Patel Review from Google
5.0★
Hemang Patel's Review Sourced from Google
Cyber WiFi team is very knowledgeable, responsive and easy to work with for staff and guests. I would highly recommend.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO provides inbound voice, outbound voice, live chat, and back-office outsourcing from two call center locations in Belize, operating in US Central and Mountain time zones with native English and bilingual Spanish agents. Since 2012, it has served retail, healthcare, and travel clients...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
Show more
Location
Belize City, Belize
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$50,000 & Up
ProtelBPO Services
Call Centers
BPO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
J Crew
Sight Partners
Blue Valley
Data sourced from the agency's DesignRush profile
ProtelBPO Reviews & Testimonials
Jeffrey Warren Customer Experience Expert at Macy's
5.0★
Call Centers Review from Jeffrey Warren
While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.
Jackie Capalleja Customer Service Manager at Allstate
5.0★
Call Centers Review from Jackie Capalleja
As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.
Paul Benefit Regional Head Of Customer Service at H&M
5.0★
Call Centers Review from Paul Benefit
I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...
Top Services:
BPO
Phone Answering Services
Translation Services
Customer Support
Show more
Location
Plantation, Florida
Number of Employees
250 - 499
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Cavinol Panama Services
BPO
Phone Answering Services
Translation Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
At Go Hire Virtual, we help busy entrepreneurs and businesses scale without burnout. Our team of highly skilled virtual assistants handle the day-to-day, so you can focus on growth...
Top Services:
BPO
Phone Answering Services
Location
Sandy, Utah
Number of Employees
50 - 99
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Go Hire Virtual Services
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dash
Surface Solutions
Red Rocks Construction
Data sourced from the agency's DesignRush profile
Go Hire Virtual Reviews & Testimonials
Rafunzel Eleazar Review from Google
5.0★
Rafunzel Eleazar's Review Sourced from Google
Go Hire Virtual has helped me improve my skills as an aspiring Virtual Assistant. They provide excellent training and ensure that I am fully prepared to assist and effectively meet with clients
Jewel B Review from Google
5.0★
Jewel B's Review Sourced from Google
Go Hire Virtual provided a great learning experience and support for aspiring virtual assistants. The training and guidance helps aspiring virtual assistant build confidence and develop skills needed to start working with clients. Highly recommended for anyone who wants to start a VA career.
Christina P Review from Google
5.0★
Christina P's Review Sourced from Google
Being a family owned & operated business for 75+ years, we were looking to try something new. Having a VA work for us was one of those changes we wanted to implement. Go Hire Virtual has been wonderful to work with right from the start and having a VA join our team has been a great success. Our virtual assistant, BEA SON, has been nothing short of phenomenal! She has now been with us for 1 full year and we hope to have her for years to come. BEA SON handles customer inquiries, schedules service appointments, and follows through with all tasks asked of her. I appreciate her positive attitude and her professionalism, which shows every day. Her help has given me the time to focus on other strategic products to help better our business. Thank you very much BEA SON and GHV! We are truly grateful to have you all. It has been a pleasure working together.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
RIOT Ecommerce Solutions Services
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Logo Design
Digital Marketing
Social Media Marketing
Creative Services
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
Top Services:
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Show more
Location
Paramaribo, Suriname
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Logical Moderator Solutions Services
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Public Relations
Business Consulting
Managed Services
Big Data Analytics
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
An inbound call center company is a company that specializes in handling incoming phone calls from a business’ customers. It offers an experienced team of agents who can elevate a company’s customer service by efficiently resolving inquiries, addressing concerns, and offering helpful support regarding product and service issues.
Inbound call centers cater to customer support; not to be confused with outbound call centers which focus more on increasing sales and generating leads. Inbound call center services can be categorized depending on service model and location, namely:
By service model:
In-house call center: The inbound call center company owns and operates its facility. It has no direct control over its client’s staffing, training, and technology.
Virtual inbound call center: These centers use a remote workforce, with agents in different locations, often working from home or in dedicated co-working spaces. This offers more flexibility and access to a broader talent pool.
Outsourced call center: The company outsources its operations to a third-party provider specializing in inbound call center management. This can be cost-effective but requires careful selection.
Blended call center: Agents handle inbound calls for multiple clients, especially if their accounts have low or inconsistent call volume.
By location:
Onshore call centers: Located in the same country as the company they serve, offering cultural understanding and easier time zone management but typically at a higher cost.
Offshore call centers: Located in a different country, often with lower labor costs. However, there might be potential language barriers, cultural differences, and time zone challenges.
The demand for hiring quality customer support increases, as the global call center outsourcing market is predicted to reach $172.77 million in 2030, with inbound call center services taking the majority of it. This need is further emphasized by the limited resources of the dominating contributor of the business sector in the US — small businesses.
Moreover, customer support is an external representation of a business’ core values. An effective inbound call center company can increase sales and brand trust. One example of this is the case study of BloomNation, a platform for floral companies, who wanted to deploy effective customer support with the help of Peak Support.
Peak Support offered experienced agents who will provide tech support for florists. From troubleshooting to editing links and product listings, agents communicated with the client’s engineering team to address and fix flagged issues. Their tasks also included handling customer inquiries while embodying the brand voice to ensure a positive customer experience.
BloomNation’s partnership with Peak Support contributed to exceptional results, such as:
Client retention rate of 97%
Full resolution time of 11.6 hours
86% customer satisfaction (CSAT) rate
First reply time of 5.5 hours
Revenue churn of .66%
What does an inbound call center company do?
An inbound call center company specializes in handling incoming phone calls from customers or clients on behalf of a business organization. They act as the front line for businesses, providing various services including, but not limited to, customer support, account management, sales support, and order processing. The primary functions and activities of an inbound call center company include:
Customer support: Address customer inquiries, troubleshoot problems, and answer questions about products or services.
Technical support: Diagnose technical issues, guide customers through troubleshooting steps, or escalate complex issues to specialists.
Order processing: Agents can take orders over the phone, process payments, and answer questions about products or deliveries.
Sales support: Handle inbound sales inquiries, qualify leads, and potentially close deals over the phone.
Account management: Help customers with account-related issues like managing subscriptions, updating information, or processing returns.
The case study of Sight Partners, a pioneer in clinical and surgical practice, is one example of a successfully implemented inbound call center service. Due to its growing market, the client reached out to ProtelBPO so it could address the gaps in its fragmented customer lines. The client’s industry is also a challenge, requiring niche knowledge of insurance, revenue, authorizations, and copay practices.
ProtelBPO knew that the client’s industry needed expert agents who could handle sensitive customer information to maintain brand trust. It provided the client with a dedicated team per service area that could simultaneously respond to different customer inquiries. Guided by experienced managers, agents could cater to the client and its customers’ needs with reduced training time.
Sight Partners experienced significant growth throughout the partnership, such as:
Achieved an average wait time of 90 seconds
Established an FAQ area to improve efficiency and customer support
Continuous in-depth training to improve agent response to complex customer questions
How much do inbound call center services cost?
Inbound call center services cost $26 to $30 per hour in the US. However, this price can vary depending on factors such as location, agent expertise, niche, facilities, and certification requirements.
Inbound call center services are typically priced in two structures:
Per minute: This is ideal for low volume or inconsistent call flow. Clients pay based on the length of each call, including talk time and after-call wrap-up. In this pay structure, agents are usually a part of blended model where they work for multiple accounts. Costs can range from $0.90 to $1.35 per minute.
Per hour: This model suits businesses with high call volume and requires dedicated agents. Hourly rates typically range from $30 to $40 per hour.
On DesignRush, the top 50 inbound call center companies charge an average of $36 per hour. Roughly 42% of inbound call center services on DesignRush accept projects with a minimum budget of less than $1,000, while 1% require a $50,000+ minimum budget.
Why should I hire an inbound call center company?
You should hire an inbound call center company to leverage and boost your support services. These specialists offer expertise in streamlining and elevating your company’s consumer interactions, resulting in happier customers. Moreover, improved customer experience has also increased sales revenues by up to 7% and profitability by 2%, according to McKinsey research.
Furthermore, the budget for in-house call center can range from $50,000 to $60,000 per agent, without the additional costs for facilities, training, and management. This shows that hiring an inbound call center agency is more cost-effective than onboarding an in-house team.
Hiring inbound call center services can benefit your business in many ways, namely:
Expertise and professionalism: Inbound call center agents are typically well-versed in the products or services offered by the company they represent. They can also quickly adapt to the product, service, or account assigned to them.
Faster conflict resolution: Inbound call centers staffed by trained professionals can boast higher first-call resolution rates, by addressing customer issues on the initial contact. According to industry benchmarks, the standard of first-call resolution rates of inbound call center companies is 70% or higher. Hiring an effective company translates to less customer frustration and increased brand trust.
Cost-effectiveness: Setting up and running your own call center can be expensive, especially when you factor in infrastructure, technology, and employee salaries. Inbound call center companies can provide these services at a lower cost since you can control the budget as needed.
Scalability: Inbound call centers can easily scale their operations up or down to meet your needs. This is especially helpful for growing companies experiencing seasonal fluctuations in call volume.
24/7 support: If you have a global customer base, you may need to offer support around the clock. Inbound call centers can staff agents in different time zones to ensure customers can always reach someone for help.
Streamlining business operations: Hiring an inbound call center service can free up your internal staff to focus on other tasks and ensure that your customers get the help they need in a timely and professional manner.
One prime example of the efficiencies brought by hiring customer support is the case study of a leading consumer operated and oriented (CO-OP) health plan and insurance company. The client contacted Fusion CX to accommodate the increase in customer inquiries during its open enrollment period.
Fusion CX addressed the support staffing challenge by assessing the client’s goals. Then, the team crafted a customized solution to manage all call activities generated throughout the enrollment period. To ensure success, Fusion CX provided a project management team with seasoned healthcare executives. This team possessed a deep understanding of the client's business objectives, particularly the importance of delivering exceptional customer service. Fusion CX also built a customer support team who underwent formal training on the client's specific health plans and business processes.
As a result of the collaboration, the client achieved the following results:
Significantly reduced wait times by directing new member calls to specialized agents, ensuring a smoother experience.
Surpassed target for new memberships, adding over 72,000 new members to its health plan during the open enrollment period.
The dedicated staffing model provided flexibility, improved customer experience management (CXM), and reduced expenses.
How do I choose the best inbound call center company for my business?
To choose the best inbound call center company for your business, follow these steps:
Identify your call center needs: The first step to finding the perfect inbound call center partner is understanding your own business needs. Analyze your call volume to determine the level of support required.
List your needed services: Prepare a list of inbound call center services you need. Identify the types of customer support they will handle, whether it’s technical support, order processing, or general inquiries.
Define your budget: A defined budget helps you target affordable options with features you need, negotiate better deals, and set realistic expectations for service levels. Consider both initial and ongoing costs to build a sustainable partnership with the inbound call center company you will choose.
Find potential partners: Leverage online directories like DesignRush to find inbound call center companies. Filter options based on your specific requirements, team size, and budget.
Know its industry experience: Explore your possible partner’s website to learn about its inbound call center services. Look into its expertise, case studies with similar businesses, pricing models, and customer support.
Request for client reference and portfolio: Request for a company portfolio and ask for client reference based on their completed projects. Contact their previous clients and gather insights from their experiences and the partnership’s results.
Consider location: Location plays a crucial role in choosing an inbound call center company. See what time zone they operate in and know about their availability to offer customer support. Labor costs can also vary depending on location. International call centers, particularly in developing countries, may offer lower operational costs compared to Europe and America.
Look into language proficiency: The agents’ English proficiency is a factor, especially if most of your customers are Americans. However, if you have a global customer base, hiring an inbound call center company in specific regions can offer a deeper understanding of local customs and communication styles.
Factor-in client testimonials: Get a bigger picture of how the inbound call center company works by reviewing previous clients’ experience on platforms like DesignRush or Google My Business. These platforms offer comprehensive reviews of a company’s inbound call center services.
Shortlist candidates: Narrow your options for inbound call center companies and reach out to express your interest in working with them.
Send a request for proposal: Send them a request for proposal (RFP) and ask for a project breakdown, including milestones, scope, schedule, costs, and other desired deliverables.
Assess the agents’ expertise: Assess the qualifications and experience of the agents and support staff assigned to your account. Check if the agents possess relevant expertise to minimize the need for extensive training on your specific products, services, or industry.
Ask about security measures: Ensure they hold relevant certifications for data security and quality management.
Make a choice: Review contracts and select the inbound call center company that best suits your goals, budget, and requirements.
You can also detail your project requirements and budget and send it to us at DesignRush Marketplace. We will choose the inbound call center agencies we estimate are a good fit based on your requirements and send you the list of our top companies. Then you can interview them and find the ideal candidate for the project.
How do I find the best inbound call center company on DesignRush that fits my budget?
You can find the best inbound call center company on DesignRush that fits your budget and meets your needs through our search filters. Narrow your options by selecting the project budget filter, and you will see agencies according to their price range.
If you have a limited budget, agencies like VoiceNation, AnswerConnect, and Call Management Resources accept projects requiring a minimal budget of below $1,000. If you’d prefer to partner with agencies that offer a comprehensive range of inbound call center services and funding is not an issue for you, agencies like ProtelBPO have a solid portfolio and will offer services within a $50,000 budget. For those who would prefer the golden mean, inbound call center companies like Fusion CX and IntelligentBee would be ideal candidates for businesses with a $10,000-$25,000 budget.
Beyond pricing, agency portfolios on DesignRush will help you assess the overall quality of service, agent expertise, technology infrastructure, and how well the company aligns with your business culture. You can also consider location filters for time zone alignment and industry filters to find companies with experience in your niche. This will help you effectively evaluate and select the best inbound call center company that matches your needs and budget.
What are the key success metrics used by inbound call center companies?
Inbound call center companies implement key success metrics to measure different aspects of the project, such as customer satisfaction, agent performance, and operational efficiency. The following benchmarks serve as the basis for the project’s success:
Customer satisfaction:
CSAT (Customer Satisfaction) scores: A direct measure of customer satisfaction after an interaction. Customers are typically asked to rate their experience on a scale. High CSAT scores indicate satisfied customers.
QA (Quality Assurance) scores: Scores assigned by internal evaluators who assess agent call handling based on pre-defined criteria such as following protocols, communication skills, and problem-solving. It also measures agent adherence to best practices.
Net Promoter Score® (NPS®): Measures customer loyalty by asking how likely they are to recommend the company to others on a scale from 0-10. High NPS scores indicate promoters who will advocate for your brand.
Customer effort score (CES): Measures how easy it was for the customer to resolve their issue during the call. Lower CES scores indicate a smoother experience for the customer.
First contact resolution (FCR): The percentage of calls where the customer’s issue is resolved on the first contact, eliminating the need for follow-up calls. A high FCR indicates efficient problem-solving by agents.
Agent performance:
Average speed of answer (ASA): The average time it takes for a call to be answered by a live agent. Lower ASA translates to shorter wait times and improved customer experience.
Average talk time: The average time an agent spends speaking directly with the customer during a call.
Wrap-up time: The time an agent spends after a call to document the interaction and update any necessary systems.
Missed and declined calls: The number of calls that were either unanswered or actively rejected by an agent.
Total resolution time: The total time it takes to resolve a customer's issue, including hold time, talk time, and any transfers.
Agent utilization rate: Measures the percentage of an agent’s time spent on calls and call-related activities compared to their total work time.
Calls answered per hour: The number of calls an agent answers within an hour.
Average handle time (AHT): Indicates the average time it takes to handle a call from start to finish. While a lower AHT might seem ideal, inbound call center companies should also ensure that customers receive quality solutions or resolutions during their calls.
Call availability: The percentage of time agents are logged in and available to take calls.
Call quality monitoring: Involves reviewing recorded calls to assess agent’s adherence to scripts, communication skills, and ability to resolve issues. This helps identify areas for improvement in agent training and coaching.
Operational efficiency:
Calls handled: The total number of calls the call center received and handled during a specific period.
Cost per call (CPC): The total cost of handling a call, including agent time, overhead, and technology costs.
Call arrival rate: The rate at which calls are received by the call center. Helps predict staffing needs and identify peak periods.
Peak-hour traffic: The time of day or week with the highest volume of inbound calls.
Average age of query: Average length of time unresolved queries stay open if not resolved on the first attempt. It reflects how long issues wait for resolution. A high average age of query indicates inefficiency in addressing customer problems.
Callback messaging: This refers to the functionality offered by some call centers to notify customers via text message or other digital channels when an agent becomes available to return their call. It helps improve customer experience by eliminating the need to stay on hold.
Repeat call rate: This metric tracks the percentage of calls where a customer contacts the call center again for the same or a related issue within a specific timeframe. High repeat call rates indicate problems with FCR or inadequate issue resolution.
Percentage of calls blocked: This metric calculates the number of inbound callers that receive a busy tone due to the lack of available agents or software limitations.
What questions should I ask inbound call center companies before hiring one?
Before hiring an inbound call center company, ask these questions to assess if it can accommodate your client’s needs and ensure customer satisfaction:
Its Relevant Background
Do your agents have experience in handling the same account as ours?
How do you train your agents to handle customers?
What services do you offer beyond call handling?
What is your average client retention rate?
Can you provide case studies showcasing client partnerships?
Do you offer language proficiency testing to ensure agents can effectively communicate with our diverse customer base?
Its Services and Processes
What call center software and technology do you use?
What are your processes for handling customer inquiries, complaints, and escalations?
How do you track agent performance and satisfaction?
What features or technologies do you use that would benefit customer interactions?
Can your platform seamlessly integrate with our system?
In case of unforeseen emergencies or outages, what is your business continuity plan to ensure minimal disruption to customer service?
Can you provide a detailed breakdown of your pricing structure, including any additional fees or hidden costs?
Related to Your Project
What are your hours of operation?
Do you offer 24/7 support if needed?
How do you ensure the security of our customers’ data?
How will you adapt your services to meet changes in our call volume?
What data can we expect from your reports and what is the frequency of our meetings?
What criteria do you use for evaluation?
Can we access reports through a secure online portal for real-time performance insights?
What are the best inbound call center companies in the US?
The best inbound call center companies in the US are:
Proposals