Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
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Founded in 1996, Nowcom quickly evolved into a leading provider of Internet applications and business solutions for the used car market. Today, Nowcom provides innovative solutions for both car dealers and car buyers, ranging from its flagship product, DealerCenter, to its premier car listing website...
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Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
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BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
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Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...
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FirstDigital has the right solution for you whether you are a large, medium or small business looking for a stable, reliable and dependable service...
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Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices...
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Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive...
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TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner...
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CCI Research was formed in 1989 to provide research and technical support in the field of student retention for one of Canadas leading colleges. The core values responsible for our companys early success included quality, integrity, collaboration, professionalism, and innovation...
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Advancing research outcomes through specialist expertise in social, health and government research services...
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Delivering SQL's in the form of appointments in the B2B tech space...
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We Help Companies Sell More. One Company. One Culture. Different Specialisms...
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DRolls Associates helps companies maximize their growth by filling up their pipeline with qualified sales meetings...
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Our team knows the importance of staying on top of the latest developments and rapid change. Our flair for design and innovation allows us to stay ahead of the game...
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No hassle, we dial!...
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Rethink outsourcing with us!...
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International Call Center, IT, Lead Generation, Sales, Claims Entry, Data Processing, Property Preservation Work Order Processing, Order taking / Invoicing, BPO...
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Salgsbureauet ApS is a modern telemarketing agency located in the heart of Odense...
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Dispatch Egypt is a direct marketing agency operating in Egypt since 2001...
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Pinpoint Technologies, Inc. is a U.S.-based data & list solutions provider that specializes in supplying highly targeted business contact lists. The company serves clients in industrial, engineering & scientific research sectors, offering services such as email/direct mail/telemarketing lists, list...
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Attel is the Contact Center specialized in Comprehensive Customer Management that will help you connect, understand and communicate with each one of them...
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We are a company focused on business development with a strong commercial vocation...
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Telephone Answering - Call Handling - Virtual Receptionist - Virtual Switchboard - Virtual Offices - Serviced Offices - Meeting Room Hire - Nationwide Business Address...
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Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...
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Incredible Customer Experiences start with ipSCAPE!...
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HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
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Helping our clients to grow by keeping them connected to their customers...
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MaxContact is a leading cloud contact centre solution for 1000+ users. If you're looking to improve your contact centres productivity get in contact!...
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We Are The Solution. Providing innovative telecommunication and IT solutions to Northern Alberta since 1981...
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At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrows markets while enhancing workforce productivity today delivering enhanced profitability and growth unattainable with previous technologies...
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Canada's debt recovery professionals. Helping you get paid, so you can get back to your business...
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We're a call management service that aims to be integral to your success - one call at a time...
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Call center services, Ringless voicemail messaging, voice broadcasting, voicemail broadcasting, B2B voicemail marketing...
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When You Can't Answer Calls, Your Competition Will. Keep Your Business Live 24/7/365...
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Haloocom team specializes in bringing products & services that can save your company tons of money, with Superior & latest features...
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NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
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Contacta S.A.S. continues to expand and grow, with a growing focus on KPO, BPO and Data Analytics. Contacta offers high quality and reliable services that meet the needs of our clients by providing agile solutions in these emerging areas...
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Drive your B2B lead generation with SalesAR and create a buzz around your brand...
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Acquirent provides outsourced sales solutions to businesses of all sizes, from emerging startups to renowned Fortune 500 companies. We are the go-to source for dynamic and successful business growth outcomes...
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We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
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At TibaIT, we are dedicated to fostering employee potential so that we can work as a strategic partner with our clients...
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WEdothetalk is a dedicated call center company, seeking to deliver exceptional outsourcing solutions, including telemarketing and virtual office assistance. Specialized knowledge positions us as industry leaders in remote support, making us a good choice for businesses of all sizes...
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SupportSave offers inbound and outbound call center services in the US at affordable rates. Our services include on-call support, live chat, order processing, lead generation, telemarketing, etc. Check out pricing packages, which start from just $11 per hour per agent. By partnering with SupportSave as their...
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Med Communications is a leading provider of comprehensive global medical affairs services, including medical information contact centers, scientific content development, and pharmacovigilance. www.medcommunications.com...
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Hospitality Call Center...
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We are your global 24/7 operationsWe are your partners in accelerating your business by instantly expanding new areas of expertise, augmenting resources, or just allowing you to offload burdens...
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AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
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Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
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On a mission to ensure the most satisfying outsourcing experience ever for our valuable clients by providing qualified remote professionals...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â
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