Looking for a credible virtual receptionist company to elevate customer experience and improve operational efficiency? We explored authentic client feedback, relevant case studies, and the industry standing of numerous candidates to help businesses like yours discover the best outsourced receptionist services. Browse our directory and personalize your search by location, pricing, minimum budget, team size, and other criteria.
After evaluating hundreds of companies, we carefully selected a list of top virtual receptionist companies, considering their services, awards, portfolios, industry reputation, pricing, and client reviews. Examine these leading agencies and their specializations to find a trustworthy partner to grow your business.
The Number 1 Virtual Receptionist Company as Selected by DesignRush Is...
Notable clients: Law Office of A. James Mullaney, Diamond Equity, Jonesly MMA Academy, Brovil Associates, Kav Real Estate Services
On a mission to create engaging customer interactions, PATLive provides virtual receptionists that seamlessly integrate with clients’ teams. Its customer service portfolio comprises live call answering, call screening and transfers, message taking, lead collection, sales calls, appointment scheduling, event registrations, emergency dispatch, and new client intake, among others. The company incorporates various software solutions to enable a more streamlined workflow, including Calendly, SalesForce, BigCommerce, Shopify, Clio, PropertyWare, and Yardi. With roots in the telecom industry, PATLive has delivered above-and-beyond customer service for over 33 years.
PATLive Success Story
Challenge: Family law attorney James Mullaney was running his practice alone, rendering him unable to answer many calls from clients and customers, resulting in a significant opportunity loss.
Solution: Helping the client transition smoothly from its previous provider, PATLive started answering calls within days. Its team captured leads, took notes, set appointments, saved voicemails, and forwarded relevant calls. Plus, PATLive’s app lets Mullaney listen to voice messages and review the team’s work at his convenience.
Results: Because of PATLive’s support, Mullaney gained new clients, enriched existing client relationships, and saved 25% on overhead costs. Mullaney was impressed by the virtual receptionist company, mentioning how the agency already knew to forward judge calls directly to him.
Empowering businesses by building human-centric customer relationships, Nexa customizes its virtual receptionist services to match client needs. The portfolio includes 24/7/365 live virtual receptionist, lead capture, sales intake, outbound sales, calling campaigns, live chat services, text messaging, customer relationship management (CRM) software integration, and reporting and analytics. Nexa also supplements these services with artificial intelligence (AI), encouraging clients to find the right balance between human receptionists and AI technology according to their needs.
Nexa Success Story
Challenge: Operating with a small team, a plumbing business struggled to answer customer calls. The lack of a designated workforce led to long wait times, missed calls during and after work hours, and slow response times during emergencies.
Solution: Nexa provided a full-service virtual receptionist team, comprised of both Spanish and English speakers, to handle call overflows and cover nights, weekends, and holidays. Emergency dispatch services were also employed, with the company conducting triages and escalations for quicker response times. The client also enlisted outbound call services to increase its sales.
Results: With the support of Nexa, the client responded to calls within 3 rings, covered 85% of after-hours calls, and boosted conversions by 25%, with 50% of the answered calls being leads. All these efforts resulted in a $20,000-$50,000 revenue increase per dedicated agent and a tenfold increase in return on investment (ROI).
Notable clients: The Social Media Pros, Kalfas Landscaping, DAPrDAN, The Smarter Garage, SouthEast Softwash
Aspiring to help businesses build meaningful customer connections, Jill’s Office provides holistic virtual receptionist services comprised of inbound and outbound calls, appointment scheduling, customer service, and website chat. Complementary to the service, the company offers on-the-spot bids, lead follow-ups and qualifications, bilingual receptionists, around-the-clock answering services, and customized scripting. Another notable offer of the virtual receptionist company includes a 14-day happiness guarantee policy, intended to assure businesses of its quality service.
Jill’s Office Success Story
Challenge: Despite effectively generating new leads for its clients, a small advertising agency was on the verge of losing business. With the clients lacking the resources to follow up on the new leads the agency was sending and schedule appointments, the need for an experienced customer service team was evident.
Solution: Jill’s Office partnered with the small advertising agency, supplementing its lead-generating services with outbound calls. It conducted follow-up calls and filtered low-quality leads. To maximize the impact, it also cultivated leads, providing more information about the business and scheduled appointments.
Results: Through Jill’s Office’s professionalism, the small advertising agency’s clients reported a scheduled rate of up to 60% — double the previous numbers. They also regained lost business opportunities, thus multiplying their ROI by twofold.
Notable clients: Featherlite, BMW, Eagle Biosciences, The Federal Savings bank, PMB Insurance Corporation
Dedicated to providing top-tier customer service, VoiceNation offers call transferring, bilingual answering, customized responses, 24/7 call answering, order processing, appointment scheduling, CRM integration, and online dashboard management services. On account of its award-winning services and 23 years of expertise, over 90,000 businesses trust VoiceNation to handle their outsourcing receptionist services. Notably, VoiceNation has received recognitions from Inc 5,000, Association of TeleServices International, and Great Place to Work®.
VoiceNation Success Story
Challenge: Trailer manufacturer Featherlite understood the importance of answering calls for customer experience and business growth. However, it could not handle all incoming calls, especially during promotional periods.
Solution: VoiceNation’s team delivered personable and attentive customer support, addressing client inquiries. The team was scheduled to answer customer calls from Friday evening to Monday morning, taking over Featherlite’s call overflow and providing around-the-clock answering service to ensure no call was missed or transferred to voicemail.
Results: With VoiceNation’s assistance, Featherlite answered all customer calls, improving customer experience, sales, and overall revenue.
Notable clients: Convert It Marketing, CMIT Solutions, Colorado Snoring and Sleep Apnea Center, Persevus, Chestnut Hill Legal
Smith.ai uses a unique synergy of human and artificial intelligence (AI) to drive client success. Its virtual receptionist service covers around-the-clock call answering, live chat, bilingual receptionists, appointment booking, call recording and transcriptions, outbound calls, warm phone transfers, and payment collection. With its proprietary AI solution and outsourced receptionist services, Smith.ai has helped over 3,000 businesses achieve customer success.
Smith.ai Success Story
Challenge: Despite producing high-quality leads for its law clients, Convert It Marketing realized that 33% of the leads were lost due to the firms’ inability to follow up on them. To remedy this situation, it partnered with Smith.ai to combine its turnkey marketing solutions with the agency's customer support services into an integrated product.
Solution: Smith.ai’s virtual receptionists managed inbound calls 24/7 and scheduled appointments directly on the attorneys' calendars. As part of the service, the team screened leads, blocked spam calls, and conducted warm phone transfers, allowing the legal firms to dedicate their time and resources to high-converting leads.
Results: Upon reviewing its data, Convert It Marketing discovered that Smith.ai captured over 50% of leads that would otherwise have been lost due to the lawyers’ lack of resources. Additionally, the client marked a 122% increase in call handling rate, higher revenue, and lower client churn rate.
Notable clients: Mathnasium, Ace Handyman, TeamLogic IT
AnswerForce is an outsourced receptionist services company offering message taking, live call transfer, appointment scheduling, lead capturing and qualifying, bilingual answering, and after-hours answering. The company provides scheduling solutions, live chat widgets, business phone lines, team messaging, and video meeting software to further supplement its client's customer service capabilities. By providing human-centric customer services, AnswerForce has helped hundreds of businesses expand their operations.
AnswerForce Success Story
Challenge: Because Mathnasium relied on voicemail to capture calls during busy periods and after office hours, it lost 30% of potential business opportunities across its franchisees. Recognizing AnswerForce’s expertise with franchise live answering services, Mathnasium enlisted the virtual receptionist company’s services.
Solution: Valuing every customer interaction, AnswerForce’s receptionists enabled 24/7 availability via phone and web, responding to every incoming phone call and live chat. It also booked appointments and captured leads while integrating with Mathnium’s custom solution, Radius.
Results: Over the course of the four-year partnership, AnswerForce has managed an impressive volume of Mathnasium’s calls, totaling over 180,000 interactions across 150 franchises. This extensive support has not only accommodated over 6,700 new customer inquiries but also significantly contributed to Mathnasium’s expansion across the US, Canada, and the United Kingdom.
Notable clients: Avid Property Management Inc, Bayer Health Care, NPR, PBS, Heinz
Combining experience, skilled talent, and technology, AnswerFirst Communications provides end-to-end virtual receptionist services, covering live call answering, patching, message taking, appointment scheduling, and software integrations. From phone calls to emails, web chats, text messages, and social media messages, the agency handles 3.5 million customer communications annually, with a six-second average time-to-answer rate and a 2% caller disconnect record. Recognizing this excellence, thousands of leading global brands and organizations have trusted AnswerFirst Communications for their customer services.
AnswerFirst Communications Success Story
Challenge: Initially, Avid Property Management answered after-hours and emergency calls in-house. However, the number of callers quickly increased, prompting it to enlist outsourced receptionist services to meet the demand.
Solution: AnswerFirst Communications' receptionists answered calls in a timely and professional manner and handled call overflows when the client's in-house team was over capacity. The team was also tasked with covering after-business hours, weekends, and holidays, ensuring the client's customers were always attended to. As part of the service, AnswerFirst Communications recorded every call, allowing the client to review customer statements and get more accurate details.
Results: In providing outstanding and reliable customer service, AnswerFirst Communications exceeded Avid Property Management’s expectations. Due to the lucrative collaboration, Avid Property Management has continued working with the virtual receptionist company for several years.
Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Socaz Painting, Reynolds Defense Firm, Your Practice Mastered
As a virtual receptionist company, LEX Reception caters predominantly to law businesses, delivering 24/7 call answering, lead intake services, bilingual receptionists, appointment scheduling, and outbound calling services. To seamlessly blend with clients’ teams and provide satisfactory customer services, the company offers integration with various niche software and CRM solutions, including Clio, MyCase, LawPay, and Filvine. Throughout its 12 years of industry experience, LEX Reception has amassed over 900 positive reviews from satisfied clients, attesting to its credibility and service quality.
LEX Reception Success Story
Challenge: Hammerschmidt, Stickradt, and Associates understood that every missed call could mean a lost business opportunity. While the law firm could handle incoming customer calls during working hours, it needed a virtual receptionist company to cover after-work hours, including weekends.
Solution: LEX Reception appointed agents to capture potential leads on nights and weekends, wherein they answered calls with a warm and professional tone. The agents followed a script to give the impression that they were a part of the client’s in-house team. Across the service, they noted important information and scheduled appointments to assist the client in following up on the lead.
Results: Within the first weekend, LEX Reception scheduled 2 potential customers, earning the client about $4,000-$5,000 in revenue. In providing after-hours and weekend answering services, the agency minimized the chances of the leads going to the competition due to the client missing its calls.
Notable clients: Mosquito Squad of Columbia, Fujitsu, CPCDirect Oldcastle, Early Impact
AnswerConnect emphasizes human connection in all its services, supplying businesses with 24/7 customer service, voicemail attendance, and call forwarding and routing. To maximize the impact of the service, it supplements it with lead generation and qualification, appointment booking, bilingual services, inbound sales, and live chat support. Recognized by Forbes for its top-tier answering services, AnswerConnect offers a portal and app that enables clients to connect with its virtual receptionist team and customers in real-time.
AnswerConnect Success Story
Challenge: With branches across three locations, Mosquito Squad of Columbia needed help answering customer calls and booking appointments, seeking to hire human agents rather than implementing AI responses.
Solution: AnswerConnect took over the after-hour calls and appointment booking. The virtual receptionist company introduced the AnswerConnect App across the flow, allowing the client to host video meetings and consultations and reply to incoming messages from customers. Through the app, the client could conveniently manage calls and appointments anywhere, have a centralized client database, and gain transparency on all activities.
Results: AnswerConnect obtained a considerable number of new leads, ensuring all callers felt valued. The client emphasized that the partnership with AnswerConnect constituted a wise investment, saving the company money, time, and operational disruptions.
With a dedicated team of 200 employees, Digital Minds BPO offers tailored solutions comprising live chat support, email support, customer care, phone support, in-app support, social media support, help desk support, order taking, eCommerce customer support, technical support, and after-hours support. In providing these services, the company aims to help clients scale their customer support capabilities cost-effectively without concerns about managing the talent. To date, Digital Minds BPO has completed over 50 projects, having partnered with 42 businesses worldwide.
Digital Minds BPO Success Story
Challenge: An established eCommerce company was experiencing a high influx of customer messages and emails, overwhelming its in-house team. Because of the delayed customer response, the business was gaining a bad reputation.
Solution: Digital Minds BPO assembled a support team that intensively worked on lowering the backlog, seeking to leave customers satisfied after every interaction. Simultaneously, the team handled live chat and email correspondence, addressed incoming inquiries, feedback, and reviews, and escalated customer complaints to the appropriate departments. In an effort to improve the client’s reputation, the team proactively engaged happy customers, asking them to leave reviews.
Results: Through Digital Minds BPO’s strategic undertakings, the client was able to fix its damaged reputation, increase positive customer reviews, and enhance customer relationships.
Hiring a virtual receptionist typically costs around $36,184 annually, with some sources reporting averages closer to $29,459. On a monthly basis, this averages $3,015, or $695 per week, with an hourly rate of around $17. However, hourly wages can vary significantly, ranging from as low as $9.38 to as high as $30.53, depending on experience and location.
The top 50 virtual receptionist companies on DesignRush charge an average of $41 per hour. 28.7% of outsourced receptionist services on DesignRush accept projects under $1,000, indicating a strong availability of services for smaller-budget projects aimed at small businesses or startups. Conversely, the 0.6% of services that require a minimum budget of $50,000 indicate a focus on high-budget, enterprise-level solutions, likely involving more complex requirements, extended support, or specialized features.
However, these prices are reliant on the following factors:
Payment model Based on their needs, clients can choose between pay-per-minute, pay-per-hour, pay-per-call, and a monthly retainer fee
Niche service Jobs like healthcare virtual receptionists offer specialized knowledge, entailing higher service fee
Holiday and overtime pay While outsourced receptionist services provide around-the-clock customer support, they might charge for working overtime and on holidays
Technology setup Some agencies charge for integrating CRM, call tracking devices, and other platforms, especially when an organization doesn’t have an existing one
Text and phone call charges Some virtual receptionist providers might exclude phone bill charges from their price and ask clients to reimburse the accumulated fees
Agency location Outsourced virtual receptionists in countries like the Philippines and India have more affordable rates than the US due to the lower cost of living
How We Picked the Best Outsourced Receptionist Services
To select the best outsourced receptionist services, we reviewed hundreds of agency profiles, considering their niche expertise, past achievements, client references, and case studies. In doing so, we developed an effective evaluation process to identify the leading virtual receptionist companies capable of delivering quality customer experiences to various businesses.
Our team of industry experts conducted the evaluation based on the following criteria:
Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies
Team bios: Overview of employee profiles and relevant virtual receptionist experience
Top services: Core competencies and areas of focus
Virtual receptionist expertise: Ability to deliver exceptional customer support that enhances customer experience, business growth, and operational efficiency
America's best phone answering service taking care of your callers
Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Duluth, Georgia
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Moneypenny USA Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Critter Control
The Federal Savings Bank
Sterne Kessler
BMW
Keller Williams
The Glass Guru
Eagle Biosciences
Charleston Heating & Air
Data sourced from the agency's DesignRush profile
Moneypenny USA Reviews & Testimonials
Eric Martin
Owner at Undisclosed
5.0★
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
Benjamin Rose
CEO at Undisclosed
5.0★
Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
Benjamin Rose
Founder at Undisclosed
5.0★
Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
Reviews verified by DesignRush and sourced from the agency's profile
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AI-Powered Support-as-a-Service Company Focused on the Tech Industry
SupportYourApp runs outsourced call center, technical support, live chat, and help desk operations for 250+ companies including Mastercard, Calm, and MacPaw. Since 2010 the agency has expanded to 30+ countries and 60+ languages, deploying AI Voice Agents and chatbots alongside human teams...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
Show more
Location
Wilmington, Delaware
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Portfolios Count
12 Projects Listed
SupportYourApp Services
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mastercard
Skylum
Waverly Labs
Softorino
Flibco
Data sourced from the agency's DesignRush profile
SupportYourApp Reviews & Testimonials
Bogdan Czako
Customer Support Team Lead at Covantis S.A.
5.0★
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
Joseph Pinto
Manager at Sweett
5.0★
Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from the
office to serve our growing global customer base. The team structure has evolved over time and now
includes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time Social
Media Research support.
They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages and
maintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,
consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effective
partner in scaling our customer support operations.
José Manuel Val Merinero
CFO at VR LIFE, SL
5.0★
Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.
We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
Reviews verified by DesignRush and sourced from the agency's profile
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Answering365 has been providing answering services for businesses since 1989, covering live call answering, virtual receptionist, appointment scheduling, and emergency dispatch. Its operators are bilingual in English and Spanish, HIPAA-compliant, and work from custom scripts...
Top Services:
Call Centers
Phone Answering Services
Location
Los Angeles, California
Number of Employees
Under 49
Answering365 Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Corporate Services Industry
Legal Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
Answering365 Reviews & Testimonials
Eric Jones
Anonymous at Anonymous
5.0★
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
Paul Tennen
Anonymous at Anonymous
5.0★
Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Amy Hendel
Anonymous at Anonymous
5.0★
Call Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
Reviews verified by DesignRush and sourced from the agency's profile
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Westpark Communications runs a HIPAA-compliant, 100% US-based call center providing answering services, inbound customer care, Tier I helpdesk, lead qualification, outbound campaigns, IVR, and emergency support 24/7 since 1968. The agency serves legal, medical, property management, and trucking clients...
Top Services:
Customer Support
Call Centers
Phone Answering Services
Location
Spring, Texas
Number of Employees
Under 49
Portfolios Count
5 Projects Listed
Westpark Communications Services
Customer Support
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Consumer Product Distributor (E-commerce)
Plumbing Company
National Home Builder
Real-Estate Management Company
Major Hospital
Capital Goods Manufacturer
Manufacturer – Independent Living Aids
Residential & Commercial Retail Energy Provider
Data sourced from the agency's DesignRush profile
Westpark Communications Reviews & Testimonials
Anonymous
Undisclosed at Worldwide Logistics
5.0★
Customer Support Review from Anonymous
Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.
Anonymous
Undisclosed at HVAC
5.0★
Customer Support Review from Anonymous
We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!
Anonymous
Undisclosed at Undisclosed
5.0★
Customer Support Review from Anonymous
We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!
Reviews verified by DesignRush and sourced from the agency's profile
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Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...
Top Services:
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Show more
Location
Cheyenne, Wyoming
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Zedtreeo Services
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NDA Bound
NA
NDA
Data sourced from the agency's DesignRush profile
Zedtreeo Reviews & Testimonials
Muhammad Anas Asghar
Manager at Everest Moving
5.0★
IT Services Review from Muhammad Anas Asghar
The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.
Muzamil shah
CO Manager at Howards Van line
5.0★
IT Services Review from Muzamil shah
Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.
Saqib Jalil
General Manager at Sinatra Moving Group
5.0★
IT Services Review from Saqib Jalil
Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.
Reviews verified by DesignRush and sourced from the agency's profile
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With 3.6 million calls handled and 97.6% answered within three rings, Face For Business providestelephone answering, virtual receptionist, outsourced switchboard, appointment booking, and live chat services to UK businesses across legal, healthcare, construction, accountancy, and retail sectors...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Burscough, United Kingdom
Number of Employees
Under 49
Portfolios Count
5 Projects Listed
Face for Business Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Pure West Radio
iLove homes Walsall
Anji Hazell
Lancasters Estate Agents
Actuation Valve
Formby GP
Minshull Windows
AmpEV
PhysioGO
Happy Dog Haven
Data sourced from the agency's DesignRush profile
Face for Business Reviews & Testimonials
Anonymous
CEO at GrowPortfolio Ltd
5.0★
Phone Answering Services Review from Anonymous
Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!
Nora
Owner at Undisclosed
5.0★
Phone Answering Services Review from Nora
We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.
Joshie
Founder at Undisclosed
5.0★
Phone Answering Services Review from Joshie
I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!
Reviews verified by DesignRush and sourced from the agency's profile
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Highest Quality, Call Center Services with Superior Customer Support.
Described as the largest answering service in Texas, TAS Unitedoffers live answering, automated answering, virtual receptionist, appointment scheduling, healthcare triage, help desk, and order entry, with HIPAA compliance and HITRUST certification across all platforms...
Top Services:
Phone Answering Services
Call Centers
Location
San Antonio, Texas
Number of Employees
Under 49
TAS United Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Baylor
Siemens
Floodmaster Restauration
Golden Pass LNG
Data sourced from the agency's DesignRush profile
TAS United Reviews & Testimonials
Cerena Schane
Customer Relationship Management Manager at Airco Mechanical
5.0★
Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
Viktoriia Bielkova
Accountant at Congress Holding Group
5.0★
Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
Dr. Shiree Flume
Owner at Flume Psychiatry
5.0★
Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
Reviews verified by DesignRush and sourced from the agency's profile
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PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support...
Top Services:
Phone Answering Services
Call Centers
Location
Tallahassee, Florida
Number of Employees
100 - 249
PATLive Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Telecommunications Industry
Hardware & Networking Industry Industry
Retail Industry
Data sourced from the agency's DesignRush profile
PATLive Reviews & Testimonials
Alison Motta
Founder at Law Firm
5.0★
Phone Answering Services Review from Alison Motta
Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.
Ellie Chuparova
Owner at Undisclosed
5.0★
Phone Answering Services Review from Ellie Chuparova
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
Undisclosed
Owner at Value Capital Funding
5.0★
Call Centers Review from Undisclosed
We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.
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Helpware CX is a call center company that runs inbound and outbound call centers across 19+ locations in 11 countries, supporting 45+ languages. The agency posts 90% CSAT and holds 30+ industry awards including the IAOP Global Outsourcing 100 and a Gold Stevie Award. Clients average a 5-year partnership...
Top Services:
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Show more
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana
Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help.
Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side.
I forsee using Helpware for years to come!
Brian Agee
Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck
Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
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Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
Top Services:
BPO
Customer Support
Business Consulting
Call Centers
Show more
Location
Gilbert, Arizona
Number of Employees
500 - 999
Average Hourly Rate
$9/hr
Portfolios Count
3 Projects Listed
Unity Communications Services
BPO
Customer Support
Business Consulting
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AT&T
Microsoft
Konica Minolta
Amazon
First American
Altaworx
Zontre
Sandler Partners
Intuit QuickBooks
Fleet Complete
Data sourced from the agency's DesignRush profile
Unity Communications Reviews & Testimonials
Matt Schnurr
Director of IT at RingCentral
5.0★
IT Services Review from Matt Schnurr
As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)
Alexa Fernandez
Digital Strategist at Professional and Seamless BPO
5.0★
Data Entry Review from Alexa Fernandez
We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.
mia trigo
Review from Google
1.0★
mia trigo's Review Sourced from Google
requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.
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OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations...
Top Services:
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Show more
Location
Dipolog City, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$3/hr
Minimal Budget
Under $1,000
OBI Services Services
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Phone Answering Services
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Meorient
Senior Market Solutions
Congruent Marketing
Deenz Business Group
GoQAV
Data sourced from the agency's DesignRush profile
OBI Services Reviews & Testimonials
Robbie Forsyth
Director at Youth Football Scotland
4.8★
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
Dusty Jenkins
Owner at Go Explore With Us
5.0★
Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few.
Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way.
I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot!
Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
Reviews verified by DesignRush and sourced from the agency's profile
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Offshore Data Entry Service: Precision, Speed and Security
We created Offshore India Data Entry to deliver cost-effective call center outsourcing for US and global clients. Our creative excellence drives outstanding performance in business process management, data entry, and support solutions...
Top Services:
BPO
Accounting
Customer Support
Market Research
Web Design
Show more
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Offshore India Data Entry Services
BPO
Accounting
Customer Support
Market Research
Web Design
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
allianze bpo
nexgen
india data entry
Data sourced from the agency's DesignRush profile
Offshore India Data Entry Reviews & Testimonials
Lisa Rozario
Marketing Manager at D.E Exports LLC
5.0★
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua
Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.
What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.
Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.
Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile
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Outsourcing Superiority Achieved Though The Global Impact Advantage
Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...
Top Services:
BPO
Location
Monrovia, California
Number of Employees
50 - 99
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
Global Impact Sourcing Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cleversoft, Inc.
Syntactics Inc.
Conatus Real Estate
Data sourced from the agency's DesignRush profile
Global Impact Sourcing Reviews & Testimonials
Michael Muffoletto
SVP at LendUS
5.0★
Recruiting Review from Michael Muffoletto
Global Impact Sourcing was an incredible success for me and my company. I worked for one of the largest mortgage lenders in the nation, and GIS helped us grow much quicker and with high quality new talent joining our teams across the country. They under promised and over delivered, and I could not be happier with their performance. The company is super easy to work with, affordable, and the leadership is extremely knowledgeable! I'd recommend GIS to any company looking to grow, and more importantly, looking to grow with highly talented people!
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Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Top Services:
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
Show more
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann
Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile
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Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Toronto, Canada
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
EmpireOne Contact Center Services
BPO
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
SignMore Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
McGraw Realtors
XS Asset Management
Chido Real Estate Investments
The Agency
ONXHomes
Quantive Property Management
Lang Management
RE/MAX
Keller Williams Heritage
Terra Bella Property Management
Data sourced from the agency's DesignRush profile
SignMore Reviews & Testimonials
Nick Resto
Review from Google
5.0★
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell
Review from Google
5.0★
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty
Review from Google
5.0★
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile
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Infuse your everyday tasks with a real-time, virtual acuity.
Task Virtual's team of experts has the timing and expertise to deliver your business needs—from daily duties to big projects requiring quality completion.
Empower yourself in this new age digital world where our highly skilled professionals...
Top Services:
SEO
Social Media Marketing
Customer Support
Web Development
Graphic Design
Show more
Location
Kolkata, India
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Task Virtual Services
SEO
Social Media Marketing
Customer Support
Web Development
Graphic Design
Market Research
Accounting
Web Design
WordPress Website Design
eCommerce
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LEARNstyle Ltd
The Gut Stuff
Sterling Practice
Data sourced from the agency's DesignRush profile
Task Virtual Reviews & Testimonials
William Dixon-Saunders
Review from Google
5.0★
William Dixon-Saunders's Review Sourced from Google
Working with Task Virtual has been a fantastic experience! Their team is responsive, professional, and always delivers excellent results. They’ve taken a tremendous load off my shoulders, and I now have the bandwidth to focus on the things that matter most. I can’t recommend Task Virtual enough to anyone looking for reliable assistance.
Kevin Porter
Review from Google
5.0★
Kevin Porter's Review Sourced from Google
Had an excellent experience with my first VA project at Task Virtual. Affordable, great communication, and great execution on my required task. Would recommend as a first time VA user.
Ishika Parasrampuria
Review from Google
5.0★
Ishika Parasrampuria's Review Sourced from Google
I recently engaged with Task Virtual, and I must say it has been a game-changer for my productivity. The team's virtual assistance services are top-notch, providing efficient support across various tasks.
Infact, their virtual assistants are not only skilled but also adaptable, seamlessly integrating into my workflow. From managing emails to scheduling appointments, they handle tasks with precision and attention to detail. The communication is prompt, and they consistently meet deadlines.
What sets Task Virtual at a different level is their commitment to security and confidentiality. I felt reassured knowing that my sensitive information was handled with the utmost care.
Overall, I highly recommend it to anyone seeking reliable virtual assistance services. They've significantly lightened my workload, allowing me to focus on core aspects of my business.
Reviews verified by DesignRush and sourced from the agency's profile
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1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Show more
Location
Overland Park, Kansas
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
1840 & Company Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Groupon
Isango
Instacart
HomeLight
LearnZillion
Data sourced from the agency's DesignRush profile
1840 & Company Reviews & Testimonials
carmen noche
Review from Google
5.0★
carmen noche's Review Sourced from Google
It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!
lucille Mrrs
Review from Google
5.0★
lucille Mrrs's Review Sourced from Google
My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!
Andrea Yáñez
Review from Google
5.0★
Andrea Yáñez's Review Sourced from Google
I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.
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Outsourcing Professional Bookkeeping and Accounting Services
GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and...
Top Services:
Accounting
HR Outsourcing
Customer Support
Location
Pune, India
Number of Employees
Under 49
Average Hourly Rate
$25/hr
GRO IT Solutions Services
Accounting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NGO Industry
Healthcare Industry
IT Industry
Data sourced from the agency's DesignRush profile
GRO IT Solutions Reviews & Testimonials
Devendra Zambare
Review from Google
5.0★
Devendra Zambare's Review Sourced from Google
It is a great experience to be a part of GRO IT solutions. The company has very supportive senior staff and colleagues. The company maintains good and friendly working environment with occasional celebrations in between.
Kunal Mokate
Review from Google
5.0★
Kunal Mokate's Review Sourced from Google
I am working with GRO IT Solutions Pvt Ltd for more than 2.5 year as a Accounts Executive,Great office to work. The company has very supportive senior staff and colleagues. It provides excellent work life balance to employees.
tushar rane
Review from Google
5.0★
tushar rane's Review Sourced from Google
The company has very supportive senior staff, management and colleagues. It provides excellent work life balance to employees. The company maintains good and friendly working environment with occasional celebrations in between. It is good place to start your career and improve your skills to get even higher career opportunities.
Reviews verified by DesignRush and sourced from the agency's profile
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24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC
Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos
Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses
We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.
What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.
Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.
If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.
Demetri Karoutsos
Director, CareMaster
Scott Lady
Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.
Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.
I highly recommend giving them a shot for your call inbound call needs.
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Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
Show more
Location
American Fork, Utah
Number of Employees
1000 & Up
Portfolios Count
3 Projects Listed
ROI CX Solutions Services
Call Centers
BPO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hello Fresh
SAMSUNG
TSA PRE
Panera
VISA
Data sourced from the agency's DesignRush profile
ROI CX Solutions Reviews & Testimonials
Mr. John
Review from Google
1.0★
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Valupack Gaming
Review from Google
1.0★
Valupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Alece Peterson
Review from Google
1.0★
Alece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.
The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
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We are a nimble organization and can provide a customizable solution that meets your needs.
Customer Contact Services remains committed to delivering exceptional support and boosting customer satisfaction through call center services. Our broad client portfolio highlights our proficiency in live agent response, cost management, and customizable solutions for diverse industries...
Top Services:
Call Centers
Location
Minnetonka, Minnesota
Number of Employees
250 - 499
Portfolios Count
3 Projects Listed
Customer Contact Services Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Consumer Goods Industry
Finance Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
Customer Contact Services Reviews & Testimonials
Tara Miller
Review from Google
5.0★
Tara Miller's Review Sourced from Google
CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.
We've used them for a few years now and are very happy with the cost and service.
If you're looking for a backup/after hours answering service solution, try these folks!
Eloy Perez
Review from Google
1.0★
Eloy Perez's Review Sourced from Google
DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.
Natalie Cadarette
Review from Google
5.0★
Natalie Cadarette's Review Sourced from Google
Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!
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Getting You MORE Business Through Digital Marketing
We are NOT a super creative, cutting edge, fancy pants marketing agency. We focus on tried and true strategies proven to get our client partners results in their local market. We stick to what works. We only care about getting our partners an ROI. If that's what you want, you know what to do...
Top Services:
Digital Marketing
Social Media Marketing
PPC
CRO
Media Buying
Show more
Location
St. Paul, Minnesota
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
BOOM Digital Marketing Company Services
Digital Marketing
Social Media Marketing
PPC
CRO
Media Buying
Advertising
Email Marketing
CRM Consulting
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...
Top Services:
BPO
Location
Las Vegas, Nevada
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Virtual Mojoe Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...
Top Services:
Graphic Design
Web Design
eCommerce Development
Digital Marketing
IT Services
Show more
Location
Ontario, Canada
Number of Employees
500 - 999
Average Hourly Rate
$250/hr
Alikhan Global Outsourcing Services
Graphic Design
Web Design
eCommerce Development
Digital Marketing
IT Services
Business Consulting
BPO
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...
Top Services:
BPO
Customer Support
Call Centers
Location
Quezon City, Philippines
Number of Employees
50 - 99
Portfolios Count
1 Project Listed
Armasourcing Services
BPO
Customer Support
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Tekton Growth
NorCal Pool Service
Click Press Hub
Ask Away Health
Twin Cities Auto Auction
Data sourced from the agency's DesignRush profile
Armasourcing Reviews & Testimonials
Biboy Sama
Review from Google
5.0★
Biboy Sama's Review Sourced from Google
I’ve worked with other VAs before, but this company provides a different level of professionalism. My assistant is punctual, proactive, and requires minimal supervision. It’s like having a full-time employee at a fraction of the cost.
Zion Drake
Review from Google
5.0★
Zion Drake's Review Sourced from Google
Alessandra really listens. She matched us with a remote assistant who fits our company like a glove. And Eli’s leadership, grounded in faith and service, gives this business real soul.
Panoy Lorrie Claire V.
Review from Google
5.0★
Panoy Lorrie Claire V.'s Review Sourced from Google
Eli clearly knows how to build a values-based business. Every interaction I had with Allyza felt intentional and uplifting. We love our new hire—and the social impact makes us even prouder to be clients.
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International Business Support Solutions for SME's and Large Enterprises
BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services...
Top Services:
Business Consulting
Phone Answering Services
Accounting
BPO
Translation Services
Show more
Location
Romford, United Kingdom
Number of Employees
Under 49
Minimal Budget
Under $1,000
BusinAssist Services
Business Consulting
Phone Answering Services
Accounting
BPO
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Professional Outsourcing Solutions Tailored To Your Needs
At Runa Outsource, we connect exceptional bilingual talent from Bolivia and Latin America with international companies to help them scale smarter, faster, and stronger. Inspired by the Quechua word Runa meaning human, we put people at the center of everything we do providing skilled professionals in customer...
Top Services:
HR Outsourcing
Phone Answering Services
Call Centers
Location
Cochabamba, Bolivia
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Runa Outsource Services
HR Outsourcing
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Sage Outsource Solutions is a boutique customer contact center with a focus on SaaS, eCommerce, and rapidly growing companies. Our family-owned operation takes great pride in fostering outstanding customer relationships that increases lifetime customer value...
Top Services:
Call Centers
Location
Pompano Beach, Florida
Number of Employees
100 - 249
Sage Outsource Solutions Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...
Top Services:
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Show more
Location
Princeton, New Jersey
Number of Employees
500 - 999
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Expertcallers Services
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Phone Answering Services
Market Research
Business Consulting
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...
Top Services:
Call Centers
Phone Answering Services
Location
Scottsdale, Arizona
Number of Employees
Under 49
Back Office Betties Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
Top Services:
Call Centers
BPO
Phone Answering Services
Location
New York City, New York
Number of Employees
Under 49
Firms Desk Services
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scale Your Business. Let's be honest, “A Business That Isn’t Growing, Is Slowly Dying”. You should be focusing on strategies that bring you 10x Growth. GetCallers is here to help you achieve phenomenal growth by leveraging low-cost Outbound Cold Callers...
Top Services:
Phone Answering Services
Call Centers
Market Research
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Get Callers Services
Phone Answering Services
Call Centers
Market Research
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a...
Top Services:
Call Centers
Phone Answering Services
Location
Austin, Texas
Number of Employees
Under 49
Hastings Humans Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Retail Industry
Corporate Services Industry
Finance Industry
Data sourced from the agency's DesignRush profile
Hastings Humans Reviews & Testimonials
S Malone
Review from Google
1.0★
S Malone's Review Sourced from Google
Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.
Samuel Kimelman
Review from Google
5.0★
Samuel Kimelman's Review Sourced from Google
Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.
Darrick Eugene
Review from Google
5.0★
Darrick Eugene's Review Sourced from Google
Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.
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BPO Company India | Call Center Outsourcing | Ascent BPO
Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...
Top Services:
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
Ascent BPO Services Services
BPO
Call Centers
Business Consulting
HR Outsourcing
Customer Support
Phone Answering Services
SEO
Cloud Consulting
Web Development
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Guwahati University
Silver Pumps & Motors
Pradhan Mantri Kaushal Vikas Yojana
IndiaMART
HDFC Bank
Data sourced from the agency's DesignRush profile
Ascent BPO Services Reviews & Testimonials
Ankit Kumar
Review from Google
1.0★
Ankit Kumar's Review Sourced from Google
I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.
Kanchan Srivastav
Review from Google
5.0★
Kanchan Srivastav's Review Sourced from Google
We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.
Vikas Srivastav
Review from Google
5.0★
Vikas Srivastav's Review Sourced from Google
Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended
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iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...
Top Services:
Phone Answering Services
BPO
Call Centers
Location
Port St. Lucie, Florida
Number of Employees
Under 49
iVox Solutions Services
Phone Answering Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
At&t
ADT
Vivint
Duke Energy
Dish Network
Data sourced from the agency's DesignRush profile
iVox Solutions Reviews & Testimonials
Rose Devar (Rose)
Review from Google
3.0★
Rose Devar (Rose)'s Review Sourced from Google
I only worked here for 3-4 months but I was sent a w-2 for like 8000$ I was trying to get this straightened out by emailing your team. Can anyone get back to me on this?
Gamer show/ more
Review from Google
1.0★
Gamer show/ more's Review Sourced from Google
By far one of the worst companies I worked with. They don’t clarify the exact date you’ll receive payment and if you don’t know something the instructor will try to embarrass you in front of everyone.
Albert Einstein
Review from Google
1.0★
Albert Einstein's Review Sourced from Google
The building is a health hazard. Mold is billowing up from the carpet because of leaking roof, all day long you hear people sneezing from the spores. So what do they do? They blast the A/C to get rid of the smell of mold in the air. ivox won't be there for your long term health conditions, they're not even there when you feel unwell you're expected to make that time up. I recognize 90% of the positive reviews here to be management.
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Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
Top Services:
BPO
Email Marketing
Digital Marketing
Market Research
Content Marketing
Show more
Location
Fairfax, Virginia
Number of Employees
100 - 249
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Zaphyre LLC Services
BPO
Email Marketing
Digital Marketing
Market Research
Content Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
Under $1,000
Hit Rate Solutions Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mark Medeiros
David Tillman
Sandy Zell
Data sourced from the agency's DesignRush profile
Hit Rate Solutions Reviews & Testimonials
ALIMINA REYES HERNANDEZ
Review from Google
5.0★
ALIMINA REYES HERNANDEZ's Review Sourced from Google
We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.
Au-Niq Vybze
Review from Google
5.0★
Au-Niq Vybze's Review Sourced from Google
I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.
Ms RobynHood
Review from Google
1.0★
Ms RobynHood's Review Sourced from Google
They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.
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Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...
Top Services:
BPO
Call Centers
Phone Answering Services
Business Consulting
Customer Support
Show more
Location
Noida, India
Number of Employees
100 - 249
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
SSR Techvision Services
BPO
Call Centers
Phone Answering Services
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SaiVa System
Deebaco
Absolute Health Agents
Data sourced from the agency's DesignRush profile
SSR Techvision Reviews & Testimonials
Simaran Chaudhary
Review from Google
5.0★
Simaran Chaudhary's Review Sourced from Google
I had done my internship and best place to learn and grow,I completed my internship in the Sampling Department, where my supervisor's behavior was very polite and respectful best brand and their clothes....
kratika singh
Review from Google
5.0★
kratika singh's Review Sourced from Google
“Great company for work. Management is so supportive and having friendly environment.”
Salary and incentives are generally paid on time, and in many cases are substantial.
“On‑time salary and huge incentives are paid to almost everyone here.”
Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.
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Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business...
Top Services:
Phone Answering Services
Location
Bloomington, Minnesota
Number of Employees
Under 49
Elation Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Medical Industry
Real Estate Industry
Legal Industry
Data sourced from the agency's DesignRush profile
Elation Reviews & Testimonials
NewPatient Registration
Review from Google
5.0★
NewPatient Registration's Review Sourced from Google
We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.
FNA OPE1
Review from Google
5.0★
FNA OPE1's Review Sourced from Google
Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.
Mackenzie Muldowney
Review from Google
5.0★
Mackenzie Muldowney's Review Sourced from Google
Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.
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Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...
Top Services:
Business Consulting
Call Centers
Phone Answering Services
Location
Tempe, Arizona
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
SLED Sales Services
Business Consulting
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
Top Services:
Phone Answering Services
Call Centers
Customer Support
BPO
Market Research
Show more
Location
Cairo, Egypt
Number of Employees
250 - 499
Minimal Budget
$1,000 - $10,000
Contact Center Source Services
Phone Answering Services
Call Centers
Customer Support
BPO
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
A Giant Global Ecommerce Brand
Google Premier Channel Partner
Mortgage Bank Lender
USA Nationwide Debt Consolidation
Data sourced from the agency's DesignRush profile
Contact Center Source Reviews & Testimonials
Basil Salah
Review from Google
5.0★
Basil Salah's Review Sourced from Google
Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration.
I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support.
I’m grateful to be part of such a positive and encouraging environment
Mohamed Shazly
Review from Google
5.0★
Mohamed Shazly's Review Sourced from Google
This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service
Habiba Essam
Review from Google
1.0★
Habiba Essam's Review Sourced from Google
I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them
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Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
Top Services:
Call Centers
Accounting
BPO
PPC
Digital Marketing
Show more
Location
Las Vegas, Nevada
Number of Employees
Under 49
Equivity, Inc. Services
Call Centers
Accounting
BPO
PPC
Digital Marketing
Email Marketing
Graphic Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Legal Industry
Real Estate Industry
Finance Industry
Data sourced from the agency's DesignRush profile
Equivity, Inc. Reviews & Testimonials
Melina Montes
Review from Google
5.0★
Melina Montes's Review Sourced from Google
Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.
Excellence Team
Review from Google
5.0★
Excellence Team's Review Sourced from Google
Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!
Amanda Estey
Review from Google
5.0★
Amanda Estey's Review Sourced from Google
I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.
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A virtual receptionist company is an agency that supplies a remote team of customer service professionals. Although it is an outsourced service, virtual receptionists integrate themselves into an organization, giving customers the impression that they are part of an in-house team. As a result, businesses can provide professional customer support to meet the ever-growing demands of their customer base.
Here are some common client challenges that outsourced receptionist services help overcome:
Limited resources: While businesses can hire talent, the cost of onboarding, training, paying regular employee benefits, facilities and equipment, and software can impact the bottom line. Virtual receptionist agencies are known to be a more cost-effective alternative as businesses merely need to pay for the service.
Seasonal fluctuations: Some industries experience high customer volume during select months, often resulting in a staff shortage to meet the volume. In that regard, a virtual receptionist company can flexibly scale this capacity without incurring high costs.
24/7 assistance: Modern customers expect businesses to be available round-the-clock on every channel and in their preferred language. Virtual receptionist agencies can supplement a business’s team by providing after-hours coverage, multilingual services, and multichannel support.
The global virtual receptionist market is anticipated to reach $25 billion by 2029, with a compound annual growth rate (CAGR) of 6.9% from 2021 to 2029. Due to the presence of major industry players in North America, the region has dominated the global market in providing outsourced receptionist services.
NEXA’s service exemplifies the high-quality results of hiring a virtual receptionist.
A plumbing company reached out to NEXA as it experienced large call volumes with long wait times, translating into many missed calls and rendering the client unable to respond quickly to emergencies. They also sought to assist Spanish-speaking prospects. Having handled a 150 monthly average call volume for other plumbing companies, NEXA assembled a team to provide multilingual support and handle overflows, nights and weekends, and holiday coverage, answering calls within three minutes. Additionally, the agency conducted a series of outbound calls to increase sales, performed triages, and de-escalated emergencies.
As a result, the client identified 50% of calls as high-quality leads, attended 85% of after-hours calls, and increased its conversion rate by 25%. More importantly, its revenue grew by $20,000-$50,000 per sales agent, leading to a five to tenfold revenue increase.
What do virtual receptionist companies do?
Virtual receptionist companies assist with various customer service-related tasks, helping businesses elevate customer experience, brand reputation, and sales. These can range from providing multilingual support to call answering services, chat and email support, and social media community management. In other words, they provide the same services as a physical receptionist, except that they work remotely.
Some of the services virtual receptionist provide include:
Call answering: Handling incoming calls, providing after-hours services, answering basic inquiries, and transferring the caller to the appropriate department when needed
Outbound calls: Calling or messaging customers for follow-ups, confirmations, appointment reminders, and surveys to nurture the business’s relationship with them
Calendar and appointment scheduling: Setting appointments with customers and coordinating the business’s calendar to accommodate the appointment
Respond to general inquiries: Answering inquiries, providing product information, and basic troubleshooting via multiple customer channels, including calls, texts, website chats, social media, and email
Take and relay messages: Forwarding more complicated customer inquiries and concerns to the client’s in-house team for their more detailed attention
Lead qualification: Screening traffic from customer channels to verify if the individual is a potential lead, including filtering channels for possible spam calls and messages
A case study showcasing the impact of outsourced receptionist services includes the collaboration between VoiceNation and Soapy Joe.
Car wash chain Soapy Joe was experiencing an overflow of calls. Unable to handle the workload and answer customer inquiries, it enlisted VoiceNation’s services. Beyond tending to calls and messages, the agency created a customized script for client inquiries, scheduled appointments, forwarded calls, and answered frequently asked questions.
VoiceNation’s efforts improved customer service and elevated customer retention for Soapy Joe. By handling voicemails and return calls, the agency also saved the client valuable hours of menial work.
What is the difference between a virtual assistant and a virtual receptionist company?
The difference between a virtual assistant and a virtual receptionist company lies in the scope of services offered. Namely, virtual assistants provide a broader range of assistance, while virtual receptionists predominantly focus on customer support.
Here are more differences between virtual assistants and virtual receptionist companies:
Aspect
Virtual Assistant Companies
Virtual Receptionist Companies
Responsibilities
Assist businesses with administrative tasks
Primarily focused on call management
Scope of service
Provide basic accounting, marketing, website development and coding, customer service, data entry, and document management
Respond to customer messages, texts, emails, and calls
Address general inquiries and concerns
Schedule appointments
Working hours
Typically work within the business’s regular work hours
Typically provide 24/7 support, with employees working in rotation
Why should I hire an outsourced receptionist service?
You should hire an outsourced receptionist service because it provides round-the-clock multilingual customer service that can be scaled proportionally to your needs, resulting in higher customer satisfaction.
Main benefits in enlisting an outsourced receptionist service include:
Focus on core competencies: Considering the average duration of customer calls is four minutes, handling a high daily call volume can quickly consume a significant portion of your workday. By delegating this work to virtual receptionist agencies, you gain time to focus on more important tasks, like finding business opportunities and fine-tuning your product.
Reduce costs: Virtual receptionists are considered a more cost-efficient option than traditional in-house receptionists, as you only pay for the service, eliminating expenses like office space, equipment, training, and employee benefits.
Provide high-quality customer service: Customer satisfaction hinges on phone interactions — namely, 19% of customers stop doing business with a company due to poor call experience. Virtual receptionists can help in that regard, considering they answer calls within 20 seconds, personalize each conversation, and try to resolve the customer’s concerns within the first contact.
Give a human touch: 43% of customers prefer talking to a person to resolve an issue. While AI and chatbots make the customer experience more efficient, virtual receptionist companies can offer more personalized interactions when needed. They are trained to be empathetic listeners, helping customers feel valued and heard and improving their overall experience.
Increase availability: Many virtual receptionist firms offer around-the-clock assistance, allowing customers to receive care and attention at any time.
Offer multilingual service: With global customers speaking different languages, outsourced receptionist services can give your brand a competitive advantage by supporting customers in their chosen language.
Scale your team: When outsourcing your customer service, you can adapt your team size to fluctuating call volume, ensuring efficient call handling during peak periods without disrupting your core operations.
A notable case study illustrating the benefits of hiring outsourced receptionist services encompasses the partnership between TravelWifi and IdeasUnlimited.
Portable Wi-Fi provider TravelWifi was quickly expanding worldwide. With the launch of their new product line, they sought the help of IdeasUnlimited to ensure reliable customer assistance to the growing base of prospects. In response to the request, IdeasUnlimited provided 24/7 customer support, supplementing TravelWifi’s internal team with tier-one technical support, backend support, order processing, chat and email support, logistics support, and admin support, among other things. The agency quickly adapted its services to meet market feedback and TravelWifi’s developing needs, extending the service to multilingual support in English, Arabic, and French.
Through the partnership with IdeasUnlimited, TravelWifi scaled up its customer support capabilities to meet the demand, with the call volume growing from 100 monthly calls in 2012 to 4,600 in 2019. Due to the excellent customer service, TravelWifi received continuous high praise, allowing the client to grow its global market presence exponentially.
How do I choose the best virtual receptionist company for my business?
You can choose the best virtual receptionist company for your business by following these steps:
Outline your needs: Identify the tasks you want to delegate, the number of receptionists you need, and the languages to which you wish to extend the service. Determine if you need receptionists for year-round coverage or only during peak seasons.
Choose between onshore, nearshore, or offshore: Weigh the pros and cons of the different types of outsourcing and select one that best meets your business objectives.
Set your budget: In addition to the cost of service, consider the price of the technology needed to integrate and monitor your customer service channels.
Research and gather references: Look at directories like DesignRush, listings, marketplaces, and community forums to find potential virtual receptionist companies. Contact business partners and colleagues for agencies that they highly recommend.
Check their scope of service: Read through the agencies’ offerings list and prioritize those that provide the services you need. Check for possible certifications, recognitions, and awards associated with the service.
Review their expertise: Confirm that the agency has experience in your industry, tech stack, and language. Virtual receptionist companies with expertise in your industry can better understand your business and customers, allowing them to provide more effective services.
Do your due diligence: Search for client testimonials, reviews, awards, and case studies to ascertain the agency's credibility.
Look for employee satisfaction: High employee satisfaction indicators can give insight into the service quality and long-term stay of your potential receptionist team.
Create your request for proposal (RFP): Write a brief business background, project scope, and other project details in your proposal. Compare the agency proposals and determine which ones provide the best value for money.
Interview the shortlisted candidates: Schedule an interview with your selected candidates to assess whether they can accommodate your request and scale of service. Choose receptionists that align with your values, culture, and team dynamics.
Evaluate listening and communication skills: Throughout your interactions with the agency, assess its attentiveness, responsiveness, and availability, as these are qualities you want in your virtual receptionist.
Perform a trial service: Some agencies provide a trial period, so you have a more accurate idea of what it will be like working with the company. Based on that, decide whether to extend the contract or move to another service partner.
Need help choosing virtual receptionist companies? Contact us with project details, and we’ll select five agencies that best match your criteria list — free of charge. Visit DesignRush’s Marketplace for more details.
How do I find the best virtual receptionist company on DesignRush that fits my budget?
You can find the best virtual receptionist company on DesignRush that fits your budget by using our filter options. Refine your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Here are five virtual receptionist companies on DesignRush with the most affordable hourly rates:
What are the key success metrics in outsourced receptionist services?
The key success metrics in outsourced receptionist services vary per industry and type of service, with the most common indexes pertaining to:
Quality and quantity of work
Volume by channel: Average amount of texts, messages, calls, and support tickets a business receives
First response time: Amount of time a virtual receptionist takes to answer a support ticket, call, or message
First contact resolution: Number of tickets, calls, or messages that an agent resolves within the first interaction
Average handle time: Average amount of time it takes to handle a call or transaction
Output per hour: Number of tickets, calls, or messages an agent responds to within the hour
Average resolution time: Amount of time an agent takes to solve a support ticket or answer a customer concern
Occupancy: Percentage of time a team spends on actively handling customer calls, messages, and tickets
Agent utilization rate: Percentage of time an agent spends actively handling customer calls, messages, and tickets
Cost per resolution: Divides the total cost of providing customer service over the number of tickets, calls, messages, and texts
Customer satisfaction
Customer satisfaction score: Measures the overall experience that a customer received
Customer effort score: Indicates the effort a customer goes through to resolve their issue or fulfill a request by analyzing repeat calls, handle times, and channel switches
Net Promoter Score: Measures customer loyalty by assessing how likely a customer will recommend the business
Abandon rate: Number of customers hanging up the call while on hold
Churn rate: Percentage of customers leaving your brand
What questions should I ask before hiring a virtual receptionist company?
You should ask the following questions before hiring a virtual receptionist company:
Its Relevant Background
How familiar is your team with my industry? How long have you outsourced in this industry?
Do you have experience in my required service?
Do you provide multilingual customer service? Which languages do you extend the service to?
Its Services and Processes
Do you provide around-the-clock service? If not, what are your regular working hours?
Can you walk me through how your team prioritizes tasks? For instance, how do you select the emails to respond to first out of 50 messages?
How do you handle customers who have difficulty articulating their needs or have a different communication style from yours?
What measures do you take to handle difficult or upset customers? How would you diffuse the situation?
What are your data security and privacy measurements?
What is your contingency plan for internet or power failures?
Concerning Your Project
Who will be my point of contact?
What is my level of involvement in the hiring process?
How do you measure employee productivity, performance, and satisfaction?
What kind of call and messaging analytics do you provide? How can I monitor the results?
How do you handle cases when an employee fails to align with the team dynamic?
What ROI can I expect when hiring your services?
What are the best virtual receptionist companies in the US?
The best virtual receptionist companies in the US are the following:
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Proposals