Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Q-DAT (Quality Data) A Bangalore(India) based company primary focus on Enterprise Data management, Manual Software Testing and other Tech support related activities for E-Commers Players, Manufacturer and Other Business Organisations for their Business Data Processing, Product Listing in Online Shopping...
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We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...
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C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
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Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
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Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...
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We help you build your remote team with reliable administrative and marketing virtual assistants. We find, recruit and work with your virtual assistants and you every step of the way. ...
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As an integral part of InCorp Group, the company is committed to delivering transparent and dependable solutions to overseas clients seeking to establish their presence in Vietnam and the wider Asia-Pacific region...
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Business & Tax Advisors | Forensic Accountants | Financial Planners...
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Australia Wide Office Staffing established since 1979 has built its reputation as one of Australia's leading recruiters...
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Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...
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Contact center based on state-of-the-art technology...
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The definitive destination for your 360° multi-touch marketing"Experience the new way of lead generation, Change the way you sell." Get started today!...
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Evolve Technologies is a well established Software & IT Services company dedicated to providing full lifecycle software development services and solutions globally to a wide range of individual and enterprise clients. Engineering Business Success through IT being our mission, we have a 15 year track record in...
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Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
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XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
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Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
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We provide sales and Backend support to many business all across the Australia, since 2012 we started with 4 now we are family of 104 all across the Globe , we believe in innovation and once you walk in to us us can find each and every thing that help to build good and strong Business that can run for decades...
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Metrickal is a startup that bases its services on 2 pillars:- Business Process Outsourcing (BPO) of operational, marketing, sales and human resources tasks, saving more than 50% on equal productivity, with seamless integration.- Providing employees and candidates from other companies How do we do...
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ExbroIT is a UK-based, privately held data input outsourcing company. We've been doing data entry for quite some time. We are devoted to providing cost-effective data entry and BPO services to our clients in the United States, the United Kingdom, Canada, Australia, Brazil, Spain, France, Germany, Italy...
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Welcome to Zee Tech Support, your one-stop solution for all your virtual assistance needs! We offer a wide range of virtual assistance services that cater to all kinds of businesses and individuals. Our team of highly skilled and experienced virtual assistants are equipped with the latest tools and technology...
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Total Quality Call Center is a One-stop Shop for all of your business needs. We are known for quality services with highest level of professionalism. Our Team is up for every job, managing different projects as we provide affordable business registration, business planning, CRM or Software setups and...
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Switch2eCom provides product data entry, bulk listing upload, photo editing, inventory management, order processing services for Shopify, Magento, BigCommerce, Amazon, eBay, Walmart, and others platforms[...]...
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India-Data-Entry.com is a reputed data entry company in India that has been serving global clients since 2006. We have expertise in data entry, processing, conversion, management, annotation, product upload, photo editing and similar services...
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DataEntryIndia.biz a reliable data entry services provider in India that have years of experience in delivering successful services to worldwide customers from different industries...
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An IT and business process outsourcing (BPO) firm in India known as Data Outsourcing India offers a variety of services, including data input, data management, data mining, eCommerce product upload, virtual assistant, picture editing, website design, web development, content authoring, and search engine...
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Grazia Consulting, the future of hiring and recruitment, delivers cloud-based talent intelligence solution. Our innovative AI-powered platform is designed to revolutionize the way companies find and hire top talent. Our cutting-edge technology, combined with a team of experienced recruiters, ensures that...
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Clerk-Tech is involved in off-shore recruiting and outsourcing, where we assist businesses in employing highly qualified full-time employees for a fraction of the cost of hiring the same talent in North America. You can hire individuals for positions in Sales, Marketing, Accounting, Administration, and...
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We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...
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Weave Solutions Inc. is a growing outsourcing company in the Philippines serving the needs of companies in the technology, engineering, manufacturing, and retail industries. We know what it takes to grow teams from start-ups to supporting large enterprises across a wide range of positions and job le...
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Center State Practice Management is a medical billing and marketing company based in Florida. We provide a variety of services for providers all across the US, including compliance consulting, marketing, software solutions, and more...
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Envision Circle is an innovative software solutions company. We are specialised in providing software solutions for ecommerce platforms, travel agencies and customer relationship management...
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Day Translations is a U.S.-based language services company providing professional translation, localization, and interpreting services in 500+ languages...
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Your AI-Powered Agile engineering team.At Interinnova, we design, build, and launch software with AI helping companies improve results, optimize costs, and accelerate growth.We work with top talent across Latin America and Spain, supported by a strong partner network...
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While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...
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Parkes BPO offers flexible and innovative solutions to help your business reduce costs, save time, simplify processes, and boost efficiency...
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At SMB Medical Billing, we exude pride in delivering unparalleled medical billing services across Kansas. Our formidable team of 40 experts, with 27 dedicated members boasting a decade-long commitment, averages an impressive 12.5 years of experience in the intricacies of medical billing. This reservoir of...
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Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...
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Singapore Corporate Services is your comprehensive solution for digital corporate services tailored specifically for SMEs. Our experienced team specializes in business formation, accounting services, tax compliance, and audit and assurance. We're committed to guiding you through the complexities of local...
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MetaFussion is a dynamic digital company driven by a passion for crafting innovative software solutions tailored to meet the evolving needs of businesses. Our comprehensive services, including SEO, SMM, web development, and PPC campaigns, empower clients to thrive in today's fast-paced digital environment...
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Ecomva provides virtual assistant services and e-commerce SEO services to help businesses grow online. Our team of experienced virtual assistants can help you with a variety of tasks, including customer service, social media management, email marketing, and more...
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Ziscomm revolutionizes business connectivity through innovative communication solutions, empowering enterprises to thrive amidst competition with seamless collaboration and success-driven outsourcing services...
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Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...
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CSV Now, a premier consulting firm, excels in talent acquisition, content marketing, and Business Process Outsourcing (BPO). We elevate leading tech brands with holistic business solutions, combining expert talent sourcing and impactful brand communication. With a proven history of success, CSV Now is your...
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Certified Healthcare Billing is a premier medical billing company based in California. We specialize in providing comprehensive billing services tailored to the healthcare industry. Our expertise ensures efficient, accurate, and compliant billing solutions for healthcare providers...
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International Pathfinders specialized IT Talent and Outsourcing Solutions. The IT sector requires highly skilled talent. Technology is advancing rapidly, and companies must constantly adapt to changes. Human talent needs to adapt to new technologies to effectively leverage all their advantages. At Sectorea...
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Established in 2010, The Last Hope brings over 14 years of international expertise in transforming businesses with exceptional website designing, digital marketing & graphic designing services. Our dedicated team has successfully served thousands of satisfied clients worldwide, delivering tailored solutions...
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ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
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At Cube Therapy Billing LLC, we bring over 16 years of proficiency to credentialing services, serving 650+ providers with a commitment to excellence. Our professional team ensures seamless integration with various insurances nationwide, emphasizing timely approvals and billing efficiency...
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We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...
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Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back!...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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