Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
A versatile IT solutions provider delivering innovative and tailored software and technology services since 2011. The agency specializes in transforming businesses across industries with high-quality, cost-effective solutions...
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AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
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Conlon & Company is an accounting firm committed to providing close, personal attention to our clients. We believe in the value of relationships. We view every client relationship like a partnership, and truly believe that our success is a result of your success...
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SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...
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Hero PA provides 24/7 virtual telephone answering services, acting as an extension of your business to deliver exceptional customer support and ensure seamless communication...
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Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
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Especially now, in the midst of an IT skills shortage in Australia, Alpha Creative Solutions helps small and medium-sized enterprises (SMEs) grow through technology as effectively and efficiently as feasible. Outsourcing, also known as business process outsourcing (BPO), is one of the means by which a...
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myVA360 provides on-going, on-demand support for businesses of all sizes. Get matched with a dedicated virtual assistant with a wide range of skills, for a fraction of the cost of hiring an employee...
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We are a Ukrainian law firm specializing in privacy-related matters...
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At GlobalWare Solutions (GWS), we specialize in delivering tailor-made software solutions across diverse industries, from freight to healthcare and beyond. Our commitment to innovation and client satisfaction has enabled us to build a vast and loyal client base. Partner with us to transform your business...
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Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients' brands in the traditional channels and we are...
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As a prominent BPO company, PrideBPO specializes in offering an extensive array of back-office services to a diverse and expanding client base...
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Premier Headhunting and Business Process Outsourcing Company in the Philippines...
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With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...
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Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
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We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...
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Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...
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Gamifica Group revolutionizes employee engagement through innovative gamification techniques, coaching strategies, and dynamic workshops like Lego Serious Play. With a mission to make workplaces more enjoyable and productive, Gamifica Group blends professional development with fun, ensuring teams thrive in...
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We are software developers with over 20 years' of experience in workflow automation and AI applications...
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CARMO is a group formed by Accountants and auditors in Chile. It is composed of a select multidisciplinary professional team, which is headed by Carmen Morales M. Our main objective is focused on efficient management and quality work, integrating the situation analysis of companies and their corresponding...
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We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on virtual office services, vehicle registration, legal compliance, human capital and systems...
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MOS (Managed Outsource Solutions) is a reputable outsourcing company based in Tulsa, Oklahoma. With over 15 years of experience and a commitment to excellence, we offer value-added services that drive business transformation for our clients...
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Founded in 2012 by professional entrepreneurs, Peña Marulanda Asesores SAS. (PMA) is a company of chartered accountants and lawyers with extensive experience in providing services related to accounting, financial, administrative and legal practices. We guarantee high standards of quality and professional...
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Quantum Consultores is a highly competitive Peruvian company, which provides specialized and personalized services in tax, accounting and financial consulting, aimed at national and international, public and private companies, guaranteed by the experience of a first-class multidisciplinary team that assumes...
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International Outsourcing Group provides outsourcing services to businesses across the globe. From Marketing, Bookkeeping and Administration to more specialized outsourcing capabilities, International Outsourcing Group is your trusted partner for achieving your business goals...
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Outsourcery provides tailored remote support solutions, connecting businesses with top-tier talent to enhance productivity and focus on core operations. With a flexible collaboration model and a fast onboarding process, clients benefit from the agency's expert assistance within 48 hours. Outsourcery's...
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Our mission at Mindcrest is to be the trusted partner to our clients by providing innovative solutions and services that transform the legal services industry. Global corporations and law firms have relied on Mindcrest for 15 years to provide advanced support in the areas of contracts lifecycle management...
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UnitedLex is the go-to leader in optimizing legal and accelerating business through digital agility. The world’s most forward-thinking businesses, law departments, and law firms rely on the company’s expertise in over 25 global jurisdictions. Founded in 2006, the team includes 3,000 legal, engineering...
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Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
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Konecta is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society...
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VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and...
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WC Call Center excels in business-to-business (B2B) appointment setting and telemarketing, focusing on generating high-quality appointments with C-level executives. Its experienced professionals ensure each appointment meets rigorous qualification standards and drives new sales opportunities. The firm acts as...
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AssisTT, a subsidiary of Türk Telekom since 2007, excels in integrating advanced technologies to create industry-specific solutions and exceptional end-to-end customer experiences. With 16,000 professionals handling 160 million calls annually, AssisTT serves diverse sectors, including finance, public...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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LAR CAPITAL TIME is specialized in all accounting and BPO services. Our team is attentive to the new technologies used by the federal, state, and municipal government, ensuring efficiency in services and cost reduction in this new digital era...
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Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
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A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
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YoursVA, we offer more than virtual assistants we provide a true in-house virtual team. Our trained professionals work together from a managed office environment with proper infrastructure and supervision. This ensures better communication, faster results, and reliable support for your business operations...
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Healthcare Billing Services provides reliable medical billing and revenue cycle management solutions designed to help healthcare providers get paid accurately and on time. We reduce administrative workload, improve reimbursement rates, and ensure compliant billing so providers can focus on patient care...
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Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
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Marketing & Data Management is the most Important thing in every business...
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We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
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HIghPower call center is world renown near shore call center located in the heart of Tijuana minutes from the U.S border. Our team is bilingual, professional, and driven by performance goals. Our Call Center is second to none complete with a corporate structure and professional work environment...
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Our firm offers a wide range of services to our individual and business clients. Because our firm is relatively small, our clients benefit by getting personalized, quality service that is beyond comparison...
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Routine audits are key to ensuring accurate billing and regulatory compliance. At eBridge RCM LLC, we conduct comprehensive monthly billing audits designed to uncover errors, monitor performance trends, and reveal areas for operational enhancement. Our timely evaluations and easy-to-understand reports empower...
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We are a strategic creative agency built to create real value. Every brand needs an origin story. It begins to answer the why question. All great brands have some underlying human story that connects with human truth...
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MNM Digital Agency in Hanover, MD helps local businesses grow with SEO, Google Business optimization, and high-converting websites. We focus on improving rankings, increasing visibility, and generating real leads through smart digital marketing strategies...
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Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems...
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FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
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Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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