These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.

We Compiled the Best Canada Call Center Service Providers for You

73 Companies - Rankings updated: September 01, 2026

Every agency featured on DesignRush is vetted for expertise and client satisfaction to support your decision-making. Some listings may be sponsored.

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  • Hugo

    Verified Verified by the DesignRush team for authenticity and credibility.
    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed
    View Profile
    4.8 4.8 (8)
    5.0 5.0 (9)

  • Fusion CX

    Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth

    Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth

    With over 20 years of industry experience and a client base of 190+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.6 4.6 (3)
    2.0 2.0 (8)

  • CanadaDirect

    CanadaDirect is an integrated marketing solutions provider transforming businesses through our Contact Centers, Affinity Solutions and, Digital Marketing expertise...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    View Profile
    2.0 2.0 (54)

  • Gatestone & Co

    Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...

    Top Services:

    • Call Centers
    • BPO
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    View Profile
    2.5 2.5 (443)

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • NQX (formerly Nordia)

    Canada's Largest Contact Center Partner

    Canada's Largest Contact Center Partner

    NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Laval, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $23/hr
    Portfolios Count
    1 Project Listed
    View Profile
    3.4 3.4 (45)

  • Nordia Inc.

    Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centers in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    View Profile

  • TELUS Digital

    Revolutionizing Customer Experience.

    Revolutionizing Customer Experience.

    TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    View Profile
    4.4 4.4 (285)

  • Global Empire Corporation

    Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...

    Top Services:

    • BPO
    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    1000 & Up
    View Profile

  • TTEC

    Premium Consulting & BPO Solutions

    Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...

    Top Services:

    • Call Centers
    • BPO
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    View Profile

  • Unity4 Holdings

    Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...

    Top Services:

    • Call Centers
    • BPO
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    View Profile

  • Net2Source

    Global Workforce Solutions Company

    Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale...

    Top Services:

    • HR Outsourcing
    • Accounting
    • BPO
    • Business Consulting
    • IT Services
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    View Profile
    4.6 4.6 (14)

  • Unity Communications

    We Drive Success.

    We Drive Success.

    Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...

    Top Services:

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    3.6 3.6 (8)

  • Gexel Telecom

    For All Your Bilingual Contact Center Needs.

    For All Your Bilingual Contact Center Needs.

    For over 15 years, Gexel has been providing businesses with top-class call center services. Our team is dedicated to fostering strong strategic partnerships and collaborations with our clients...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
    View Profile

  • Miratel Solutions

    Miratel is a Toronto based, 24 x 7 inbound and outbound contact center and mail house specializing in nonprofit fundraising services such as telephone fundraising, lottery fundraising, online fundraising, donation caging and a variety of other donor relationship management services...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    View Profile
    2.5 2.5 (28)

  • Optima Communications International Inc

    Our People + Experience Your Success

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    2.0 2.0 (106)

  • MSi Corp

    MSI is a leader in the development of data driven solutions enabling corporations to create long-term business value, growth, and profitability. Using our trade-mark technology our clients are able to optimize the value of their corporate data and create a competitive advantage in the market place...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    View Profile
    2.7 2.7 (23)

  • VOXDATA Solutions

    Quality people. Innovative solutions.

    Quality people. Innovative solutions.

    Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we have successfully managed over 400 call programs...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr
    View Profile
    3.9 3.9 (70)

  • AnswerPlus

    Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
    View Profile
    3.9 3.9 (20)

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Pipeful

    Qualified Leads In Your Pipeline

    Qualified Leads In Your Pipeline

    Pipeful runs B2B appointment setting and lead generation campaigns using AI-assisted targeting, cold email outreach, and SDR-led qualification across 180+ countries. The agency draws from a database of 300 million verified business emails spanning 75+ industries and serves clients globally...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    6 Projects Listed
    View Profile
    5.0 5.0 (41)

  • 3C Contact Services

    Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US...

    Top Services:

    • Call Centers
    Location
    Ontario, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.5 4.5 (2)
    4.6 4.6 (10)

  • TalkAgent

    Always Connected, Always Committed.

    Always Connected, Always Committed.

    TalkAgent is the brain child of a team comprising of dedicated professionals having extensively proven track record in customer service/support and sales...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    View Profile

  • VoiceLogic

    Call center services, Ringless voicemail messaging, voice broadcasting, voicemail broadcasting, B2B voicemail marketing...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    View Profile
    4.2 4.2 (35)

  • Tridon Communications

    We Are The Solution. Providing innovative telecommunication and IT solutions to Northern Alberta since 1981...

    Top Services:

    • IT Services
    • Cybersecurity
    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    100 - 249
    View Profile
    5.0 5.0 (1)

  • NCRI

    Let's Grow Together

    Let's Grow Together

    NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...

    Top Services:

    • BPO
    • SEO
    • PPC
    • Content Marketing
    • Email Marketing
    • Show more
    Location
    Mississauga, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    1.0 1.0 (2)

  • @liveconx

    Expert Contact Center Outsourcing Solutions

    Expert Contact Center Outsourcing Solutions

    @Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health...

    Top Services:

    • BPO
    • Call Centers
    Location
    Cornwall, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (5)

  • Extend Communications

    Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Ontario, Canada
    Number of Employees
    100 - 249
    View Profile
    3.8 3.8 (17)

  • SureCall

    Focused on Customer Satisfaction

    Focused on Customer Satisfaction

    SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Show more
    Location
    Calgary, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (5)

  • Tandem HR

    Ride with the HR Experts.

    Ride with the HR Experts.

    With nearly 200 clients, we offer comprehensive HR services, infrastructure, and expertise. Our focus is to empower businesses of all sizes, allowing leaders to prioritize strategic growth. From payroll and benefits administration to employee relations and recruitment, we handle it all. Recognized for...

    Top Services:

    • HR Outsourcing
    • Call Centers
    • Accounting
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed
    View Profile
    3.9 3.9 (50)

  • Telelink Answering Service

    Our mission is to respond to every call as if it's the only one that matters.

    Our mission is to respond to every call as if it's the only one that matters.

    Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    St. John's, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $37/hr
    Minimal Budget
    Under $1,000
    View Profile

  • TigerTel

    Professional Call Centre & 24/7 Live Answering Service

    Professional Call Centre & 24/7 Live Answering Service

    TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Dartmouth, Canada
    Number of Employees
    100 - 249
    View Profile

  • CCI Resources

    CCI Research was formed in 1989 to provide research and technical support in the field of student retention for one of Canadas leading colleges. The core values responsible for our companys early success included quality, integrity, collaboration, professionalism, and innovation...

    Top Services:

    • Call Centers
    Location
    Orangeville, Canada
    Number of Employees
    100 - 249
    View Profile

  • Legal Call 24

    Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Kingston, Canada
    Number of Employees
    100 - 249
    View Profile
    3.7 3.7 (3)

  • SE Telecommunications

    At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrows markets while enhancing workforce productivity today delivering enhanced profitability and growth unattainable with previous technologies...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    View Profile
    4.9 4.9 (109)

  • MetCredit

    Canada's debt recovery professionals. Helping you get paid, so you can get back to your business...

    Top Services:

    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    100 - 249
    View Profile
    2.6 2.6 (172)

  • DMT Business Development

    Do More Than Business Development and Beyond

    Do More Than Business Development and Beyond

    DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...

    Top Services:

    • BPO
    • Email Marketing
    • Call Centers
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Ottawa, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    14 Projects Listed
    View Profile
    4.9 4.9 (14)
    5.0 5.0 (4)

  • Trulioo

    Know Your Customer, Know Your World

    Know Your Customer, Know Your World

    Trulioo is a global identity verification service providing businesses with AML and compliance solutions to ensure secure and efficient onboarding...

    Top Services:

    • Call Centers
    Location
    Vancouver, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
    View Profile
    4.3 4.3 (16)

  • Rabyit

    Rabyit is a fast-growing technical outsourcing and consultancy firm specializing in call center services, customized software development, and contact center services...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    View Profile
    5.0 5.0 (5)

  • Primecs

    For an organization to achieve its goals, there needs to be proper planning, supervision, coordination, record keeping, and facility maintenance. These are the basic responsibilities of our virtual administrative managers. With Primecs you can be sure to get these online services...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    50 - 99
    View Profile

  • Prospecto

    Experts In B2B Telephone Prospecting In Quebec

    Experts In B2B Telephone Prospecting In Quebec

    Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...

    Top Services:

    • CRO
    • CRM Consulting
    • Business Consulting
    • Call Centers
    • BPO
    • Show more
    Location
    Victoriaville, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.6 4.6 (34)

  • CommAlert

    The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre...

    Top Services:

    • Customer Support
    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    50 - 99
    View Profile

  • Purple Sales

    At Purple Sales, we constantly strive to deliver measurable growth for B2B tech companies through advanced appointment setting and expert call center services. Our proven strategies consistently outperform expectations and drive considerable revenue...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    Portfolios Count
    3 Projects Listed
    View Profile

  • 24H Virtual

    We Answer. You Grow.

    We Answer. You Grow.

    We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...

    Top Services:

    • BPO
    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Aidey

    Aidey is a Business Process Outsourcing company

    Aidey is a Business Process Outsourcing company

    Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions...

    Top Services:

    • Software Development
    • BPO
    • Call Centers
    • eCommerce Development
    • Show more
    Location
    Calgary, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)

  • Lunas Consulting

    B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training

    B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training

    Lunas Consulting promises to deliver seamless client engagement as a full-service call center agency, driving sustainable revenue growth for startups worldwide. The team's customer care expertise turns challenges into opportunities in lead generation and client support...

    Top Services:

    • Call Centers
    • Digital Marketing
    Location
    Toronto, Canada
    Number of Employees
    Under 49
    View Profile
    4.3 4.3 (1)
    4.0 4.0 (4)

Related Services

Call Centers Specialties in Canada

Call Centers Companies by City

Popular Services

Why Companies Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call centers in Canada. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Frequently Asked Questions

How does a call center in Canada help businesses grow?

A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.

Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs. 

What should I look for when hiring a Canada call center service provider?

When hiring a Canada call center service provider, look for: 

  • Proven experience in your industry and market niche 
  • Rigorous security, compliance, and quality control measures 
  • Knowledge of DNCL, TCPA, and FDCPA regulations 
  • Strong client endorsements 
  • Scalable teams and resources 
  • Ability to integrate with your tech stack 
  • Culture fit 

What factors affect call center pricing in Canada?

The factors that affect call center pricing in Canada include: 

  • Service type and scope: Inbound services, outbound services, 24/7 support, call volume 
  • Team size and capacity: Number of employees, multilingual requirements, level of expertise and training 
  • Technology infrastructure: Data usage, AI automation, omnichannel platforms 
  • Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS 
  • Add-on services: Reporting and analytics, data migration, cloud storage and security 
  • Payment model: Hourly rate, pay-per-minute, pay-per-performance 

How do Canada call center service providers track and report results?

Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience. 

The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required. 

Can call centers in Canada scale their services as my business grows?

Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.

To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy. 

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