Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
One Stop Business Solutions...
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NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
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Keeping your world moving. 24/7. 365 days a year...
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NAPA Global is a premier provider of software development and IT services, established in Da Nang city (Vietnam). Sharing the same passion for technologies, we are devoted to building quality products and solutions trusted by our partners and clients worldwide...
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Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
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Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
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Best virtual assistant services of all time. Hire a VA for more than 6 hours a day and 7 days a week service as needed. For a fixed monthly rate please email us at admin@aslpreservationsolutions.com...
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Leader in the management of both administrative and documentary processes in outsourcing, for over 20 years IDC has been the reference point for Information Management and Business Process Outsourcing services as well. Cutting-edge technologies, many years of experience and constant search for innovative...
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The SalesBridge is an "Artificial and Human" Intelligence enabled Demand Generation Company focused on providing a full-funnel smart lead nurturing program for Marketing, tech, and software companies...
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TurnKey Resources has professional staff to help with general administrative task or a specific skill set for niche and specialty programs, we have you covered...
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We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
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Netgains is a digital innovation workplace that delivers technical solutions with integrity, passion and excellence. Our team specializes in creating websites, mobile apps and infrastructure that solve business challenges and align with your emerging IT demands, helping you gain a competitive edge and take...
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We provide services in Argentina for customer support, technical assistance, collections, and solutions for contact centers for any nation in the globe and every language that may be necessary...
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CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
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CKH Group, a CPA-led firm offering powerful assurance, tax, accounting, and advisory services to small businesses, global enterprises, and government entities. CKH Group also provides customized outsourcing solutions to meet your business's accounting needs...
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Our "SECRET SAUCE" is the combination of effective and qualified labor with the best telecom solution, flexible dialing platform and data reporting that fits your specific needs...
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Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
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Established in 2014, the Biz Latin Hub Group emerged with a mission to assist both local and international enterprises engaged in global business endeavors. Our comprehensive and seamlessly integrated range of back-office solutions encompasses everything from company establishment, accounting, and taxation to...
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GreenSense Billing stands as a distinguished leader in the realm of medical billing, dedicated to streamlining billing and coding processes within the healthcare industry. Our paramount goal is to simplify these intricate procedures, strategically minimizing costs while optimizing revenue collection for our...
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RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...
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Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...
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Vitek Technology LLC is a leading group of technology experts specializing in delivering innovative SaaS solutions, comprehensive project management, and strategic consulting services. Our expertise also extends to encompassing top-tier Web and App design, seamless integration solutions, and reliable hosting...
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LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
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Cognic Systems, your trusted Digital Transformation Enabler! At Cognic, we are committed to driving innovation and excellence as we embark on a transformative journey together. Our expertise in Mobile app development, Software solutions, Robotic process automation (RPA), MS Power Plateform and digital...
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We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...
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LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
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BPO Nextdoor offers professional and cost-effective business process outsourcing services worldwide. As a division of Edvantis Group, with over 18 years of experience, BPO Nextdoor provides flexible cooperation models tailored to each client's needs. With expertise in 15 European languages, BPO Nextdoor...
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Boutique Outsource Solutions (BOS) offers personalized business process outsourcing (BPO) services, including human capital and IT infrastructure management. Emphasizing integration and commitment, BOS ensures that outsourced staff seamlessly become integral parts of clients' organizations, fostering...
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We are an international firm with a presence in Peru, Colombia, Ecuador, Chile, and Mexico, specializing in providing audit, financial, accounting, tax, and legal consulting services, outsourcing services, inventories, transfer pricing, and IT, among others...
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We are a certified public accounting and consulting firm with three Minnesota locations - Minneapolis, Rochester, and Red Wing...
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MediBillMD provides medical billing, coding, and revenue cycle management services to healthcare providers. MediBillMD values are reflected in our dedication to delivering the most efficient solutions for medical billing and revenue cycle management...
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OptimumSource is a business process outsourcing (BPO) agency dedicated to enhancing business performance worldwide. The agency specializes in BPO, knowledge process outsourcing (KPO), and information technology outsourcing (ITO). The agency offers tailored accounting, IT development, research, telesales, and...
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Grupo Noa International is a leading multilingual call center outsourcing agency enhancing business efficiency and global market expansion. With a focus on optimizing business operations and reducing costs, the agency offers tailored solutions that empower businesses to expand their reach and enhance customer...
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VoPro specializes in business process outsourcing (BPO), offering fully managed offshore staffing solutions that empower businesses to scale efficiently. VoPro enables clients to build dedicated teams that operate seamlessly as extensions of their local workforce, delivering high-quality services across...
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@Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health...
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InTouch offers comprehensive call center solutions that enhance customer communications and support business growth. Its services range from call screening and appointment scheduling to 24/7 live operators and custom answering services for various industries. InTouch's professional team ensures seamless...
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Hiline offers bookkeeping, tax, and payroll services for small businesses, providing tailored financial solutions to streamline operations and support growth...
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IBN Technologies provides tailored business process outsourcing (BPO) services to drive financial efficiency and growth. With expertise in finance and accounting, information technology (IT) services, and automation, IBN Technologies helps businesses streamline operations, reduce costs, and gain real-time...
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OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...
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BackOffice Pro, a leader in backoffice outsourcing, enables businesses to escalate their growth. We handle non-essential parts of your operation, allowing you to focus on your core competencies...
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Ascend BPO is a comprehensive solutions provider, offering a diverse range of services from healthcare BPO to cutting-edge IT solutions. Our portfolio includes database management, business intelligence, and robust application development for desktop, web, and mobile platforms...
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Grey Knight Services is a team of passionate experts partnering with high-growth startups and established brands worldwide to deliver "brutally brilliant" contact center and back-office solutions...
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Softech Systems has been delivering excellence to the world since 1998. We have served every continent with our expert services and competence. For utmost satisfaction of our clients, we ensure tailored and contemporary services...
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InfoHub is designed to be a one-stop shop for medical billing needs. It provides medical billing services for physicians, practices, clinics, and other healthcare providers...
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Crystalised Outsprint delivers cutting-edge digital solutions tailored to modern business needs. Focused on secure infrastructure and human-centered design, the firm ensures seamless integration of technologies like artificial intelligence (AI), blockchain, and big data. Crystalised Outsprint's agile team...
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Kudo Support offers comprehensive business process outsourcing (BPO) services, handling thousands of customer contacts daily across various channels, including chat, email, and voice. The firm provides all-day support with a focus on security and reliability. Kudo Support's services range from technical...
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Headquartered in Egypt, Partners Outsourcing provides call center and business process outsourcing (BPO) services tailored to clients' diverse needs. With a multinational, highly qualified workforce, the firm delivers tailored inbound and outbound support. Partners Outsourcing's commitment to excellence...
Boost your brand and grow your business with our comprehensive marketing services. As a business owner, you know the importance of having a strong online presence and effective marketing strategy. Thats where our marketing agency comes in. Our team of experienced professional is dedicated to helping...
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247 Secretary offers comprehensive offshore workforce solutions tailored to diverse business needs. Offering customer care, tech support, and back office outsourcing solutions, 247 Secretary ensures seamless service delivery with its highly skilled teams in the Philippines. With 24/7 availability and a...
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Davie Kaplan offers comprehensive accounting and wealth management services for businesses and individuals. With expertise in tax management, audit, compliance, and financial planning, the firm provides insightful strategies to help clients grow and protect their financial assets. Its team delivers...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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