Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Marketing & Data Management is the most Important thing in every business...
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NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
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Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
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Keeping your world moving. 24/7. 365 days a year...
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LAR CAPITAL TIME is specialized in all accounting and BPO services. Our team is attentive to the new technologies used by the federal, state, and municipal government, ensuring efficiency in services and cost reduction in this new digital era...
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Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
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Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
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NAPA Global is a premier provider of software development and IT services, established in Da Nang city (Vietnam). Sharing the same passion for technologies, we are devoted to building quality products and solutions trusted by our partners and clients worldwide...
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Your Business, Our Solutions, Further Together...
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Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
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Helping owners and managers of businesses and charities, start up, manage and grow.Based in the UK, we provide on-call business operations. We work on an hourly basis, with no contracts so you just pay for the time you need, and our average rate is just £24 an hour...
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Global FPO is one of the leading Bookkeeping Accounting Outsourcing firms in USA, UK, Canada & Australia. Our firm has provided services in this industry for 7+years with 500+ Happy clients...
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As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
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Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
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Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
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XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
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We partner with you to create a competitive advantage, turning information into knowledge...
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The NorthStar WMS is a modular, configurable and flexible warehouse management system...
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Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
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We have highly skilled SEO specialists who know what people are searching for and how search engines operate. To improve organic traffic to your company website...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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We are one of the leading laboratory billing service and AR recovery services providers in the United States. We offer a comprehensive suite of profitable lab revenue cycle management...
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Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
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Best virtual assistant services of all time. Hire a VA for more than 6 hours a day and 7 days a week service as needed. For a fixed monthly rate please email us at admin@aslpreservationsolutions.com...
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Adintelo is a software development company that facilitates the process of hiring talent and experts for each of the projects of your company...
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Powering Growth and Scale for companies with our outsourcing service and SaaS platform. We make it easy to run any business, anywhere - including Hybrid and Remote working models...
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TekisHub is Staff Augmentation, Software Development, and Recruitment Process Outsourcing Company. TekisHub work with clients with variety of services and provide multi-platform application solutions and services...
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The AIMA mission is to transform the commercial operations of our customers healthcare businesses. Our core services are revenue cycle management, healthcare technology solutions, and resourcing and infrastructure services...
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Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
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We are a medical billing firm that provides '24/7 Medical Billing Services' and provides end-to-end medical billing solutions to physicians, hospitals, medical institutes, and group practices. With our speedy and low-cost services, we help you earn more money. Our tailored Income Cycle Management (RCM)...
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Leader in the management of both administrative and documentary processes in outsourcing, for over 20 years IDC has been the reference point for Information Management and Business Process Outsourcing services as well. Cutting-edge technologies, many years of experience and constant search for innovative...
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We are a UK based web designing and digital marketing agency. Our sole motive is to provide You with the devotions of mind and heart to build lasting mutual relationship and boost your profitability to the maximum on digital platforms...
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The SalesBridge is an "Artificial and Human" Intelligence enabled Demand Generation Company focused on providing a full-funnel smart lead nurturing program for Marketing, tech, and software companies...
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Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
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TurnKey Resources has professional staff to help with general administrative task or a specific skill set for niche and specialty programs, we have you covered...
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Blumot provides solutions to private and public organizations to multiple countries and industries...
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AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
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We're committed to providing multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services...
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We launched Performance Dynamics in 2001, with the goal of becoming an insourcing company for tasks that are repetitive within organizations...
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we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...
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We provide sales and Backend support to many business all across the Australia, since 2012 we started with 4 now we are family of 104 all across the Globe , we believe in innovation and once you walk in to us us can find each and every thing that help to build good and strong Business that can run for decades...
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BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
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We are software developers with over 20 years' of experience in workflow automation and AI applications...
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We are a boutique firm that takes a one-dimensional approach to locating the greatest personnel for your organization and then leading them toward reaching your business objectives. We give a soft layer of local Australian management while also ensuring that your company's offshore crew is culturally...
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We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
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Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...
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Metrickal is a startup that bases its services on 2 pillars:- Business Process Outsourcing (BPO) of operational, marketing, sales and human resources tasks, saving more than 50% on equal productivity, with seamless integration.- Providing employees and candidates from other companies How do we do...
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Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...
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Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
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At every stage of the client experience, helpful customer care is essential. Consumer behavior and business margins are directly influenced by effective communication. Our friendly representatives at GGA are aware of how crucial it is to represent your company in a professional manner...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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