Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
AssisTT, a subsidiary of Türk Telekom since 2007, excels in integrating advanced technologies to create industry-specific solutions and exceptional end-to-end customer experiences. With 16,000 professionals handling 160 million calls annually, AssisTT serves diverse sectors, including finance, public...
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We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
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We help overwhelmed founders and scaling teams hire AI-trained LATAM specialists fluent in tools like OpenClaw, Claude Code, Claude Cowork, Vibecoding, ChatGPT, and more, in your time zone and at up to 80% less than a US AI hire...
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Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
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CEOVerge is a trusted leader in medical billing, offering over 25 years of expertise in maximizing revenue for healthcare providers. We streamline the entire revenue cycle, from claim submission to appeals, ensuring fast, accurate payments while letting providers focus on patient care...
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Welcome to Boston Direct Inc, a leader in outsourced marketing and sales. We are dedicated to helping our billion dollar clients in their pursuit to acquire new residential consumers in the Boston area. We have proven that a firm handshake, a great smile, and clear communication are the most effective tools...
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Our mission is to empower healthcare providers with reliable, transparent, and cost-effective outsourcing solutions that enhance financial performance and operational efficiency. By focusing solely on RCM and medical billing, we aim to simplify the financial side of healthcare, allowing providers to maximize...
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A leader in providing Medical Credentialing, Licensing & Billing services nationwide. Our mission is to simplify the administrative challenges faced by healthcare providers. We provide services for physician group practices, medical laboratories, skilled nursing facilities, telehealth & more...
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Our service plans provide top-quality digital marketing solutions that will strengthen your online presence and give your business an advantage over the competition...
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Konnektys is a B2B sales operations and lead generation company that helps growth-focused businesses build pipeline through AI-powered prospect research, verified contact data, and fully managed outreach campaigns. The company combines artificial intelligence with human validation to deliver highly accurate...
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Onwesite, A Digital Marketing Agency. We Provide Social Media Marketing, PPC, SEO, Web Design & Development, Graphic Design and Virtual Assistant Services...
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SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...
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Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
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Deducto is your one-stop shop for connecting top Colombian job seekers with U.S. companies. We specialize in sales, customer service, and data entry roles, providing comprehensive services for both employers and candidates to ensure a perfect match...
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FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
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Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
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We are a boutique digital agency to help startups, medium and enterprise companies to boost their online presence and build their brand identity...
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Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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Gamifica Group revolutionizes employee engagement through innovative gamification techniques, coaching strategies, and dynamic workshops like Lego Serious Play. With a mission to make workplaces more enjoyable and productive, Gamifica Group blends professional development with fun, ensuring teams thrive in...
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Customer service, call centre operations, and business solutions are our areas of expertise. Since its founding in 2010, Interact BPO has seen a significant increase in clients and users. We treat our clients' businesses as if they were our own because we think that their success is directly related to our...
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At Integrate Point, we specialize in empowering medical professionals with custom solutions designed to simplify and optimize medical management by ensuring regulatory compliance. Our services include medical credentialing, revenue cycle management (rcm), prior auth, practice management, healthcare digital...
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ADP (Automatic Data Processing) is a global PEO, a leader in human capital management solutions, committed to transforming the way businesses navigate workforce challenges...
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Especially now, in the midst of an IT skills shortage in Australia, Alpha Creative Solutions helps small and medium-sized enterprises (SMEs) grow through technology as effectively and efficiently as feasible. Outsourcing, also known as business process outsourcing (BPO), is one of the means by which a...
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One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
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At Galaxy Region Marketing, we empower businesses through a sophisticated blend of top-tier software development and data-driven marketing strategies. Step into a new world of marketing with Galaxy Region Marketing. We help brands stand out and shine through SEO, social media, targeted advertising, and...
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Blumot provides solutions to private and public organizations to multiple countries and industries...
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Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...
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Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...
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Our multidisciplinary teams of professionals leverage a wealth of industry-tailored, practical approaches to help you discover opportunities for your business. Whether your organization is strong and healthy, under stress or facing difficult choices, we work with you to find financial, strategic and...
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VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and...
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Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...
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Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...
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RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures...
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Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services...
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UPKAIZEN helps to develop and sustain simpler ways to perform operational processes.In UPKAIZEN we focus in Operations Management and Supply Chain Management...
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WHIM is an innovation agency that partners with our customers to launch industry-leading digital experiences that thrill their customers...
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Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
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Strategic Sales and Marketing (SSM) is a lead generation company specializing in B2B lead generation, appointment setting and managing sales leads for major accounts in multiple industry sectors. Founded in 1989 by Al Davidson, Strategic Sales and Marketing is widely recognized as one of the “leading...
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At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...
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AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
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Aspen HR: Expert PEO Solutions for Dynamic Business Growth. Offering specialized HR services, payroll management, and comprehensive benefits in a white-glove approach, catering to diverse industries including technology and finance. Renowned for personalized client service and a robust national presence...
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Global Hola is a virtual talent outsourcing agency dedicated to helping small businesses find exceptional professionals from around the globe. With one of our virtual assistants or talents on your team, you can focus more on big-picture projects while we handle remote tasks...
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Medical billing services provided with no contract. We work with all specialties and handle the billing process from beginning to end. Contact us today and maximize revenue...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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Global Tech Billing LLC streamlines medical billing and RCM for US healthcare providers, ensuring faster reimbursements, fewer denials, and compliance with HIPAA and payer guidelines. Our services include insurance verification, medical coding, claims processing, denial management, and A/R follow-up...
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Routine audits are key to ensuring accurate billing and regulatory compliance. At eBridge RCM LLC, we conduct comprehensive monthly billing audits designed to uncover errors, monitor performance trends, and reveal areas for operational enhancement. Our timely evaluations and easy-to-understand reports empower...
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Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
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We designed our advanced business and accounting services to better help your business establish a solid foundation for growth. You can customize your service package further by adding payroll, accounting, human resources, tax preparation or any of our other help you might require in addition to business...
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Since mid-2014, DataWits has worked with clients from the United States, Canada, the United Kingdom, Australia, and the Middle East. The majority of our clients rely on us on an ongoing basis to meet their outsourcing and offshoring needs. We primarily serve the Data Entry, Data Processing, and Support...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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