Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365...
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Healthcare Billing Services provides reliable medical billing and revenue cycle management solutions designed to help healthcare providers get paid accurately and on time. We reduce administrative workload, improve reimbursement rates, and ensure compliant billing so providers can focus on patient care...
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DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
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Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems...
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Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
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As a prominent BPO company, PrideBPO specializes in offering an extensive array of back-office services to a diverse and expanding client base...
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DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...
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Boon-Chapman serves clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice, it's what makes us who we are...
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Fluency LLC provides a comprehensive suite of human-led call center services designed to bridge communication gaps and enhance customer experience. Based in Columbus, Ohio, we specialize in high-stakes environments where linguistic precision and cultural empathy are essential...
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At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...
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Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...
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Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...
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Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients' brands in the traditional channels and we are...
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DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach...
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iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...
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MedHuts provides professional medical billing, coding, and revenue management services to help healthcare providers improve efficiency and reimbursement...
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A versatile IT solutions provider delivering innovative and tailored software and technology services since 2011. The agency specializes in transforming businesses across industries with high-quality, cost-effective solutions...
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Welcome to Boston Direct Inc, a leader in outsourced marketing and sales. We are dedicated to helping our billion dollar clients in their pursuit to acquire new residential consumers in the Boston area. We have proven that a firm handshake, a great smile, and clear communication are the most effective tools...
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Founded as Boston Search Group in 1997 and rebranded in 2008, BSG Team Ventures is a retained executive search firm focused on recruiting leaders for rapidly changing environments. While we serve a wide range of clients including public corporations and not-for-profit organizations, the greatest...
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FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
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With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...
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GeBBS Healthcare Solutions is a KLAS rated leading provider of Revenue Cycle Management (RCM) services and Risk Adjustment solutions. GeBBS’ innovative technology, combined with over 9,500-strong global workforce, helps clients improve financial performance, adhere to compliance, and enhance the patient...
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Consolidated Analytics provides the real estate finance industry with an end-to-end mortgage services platform that delivers value to its customers, from asset-level analyses through enterprise-wide optimization. By harnessing the power of data and technology — and by tapping into the expert insights of our...
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We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...
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A trusted small-scale outsourcing partner specializing in cost-effective, high-quality business process services. Focused on collaboration and responsiveness, the agency delivers tailored solutions that meet client needs with precision...
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GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...
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VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and...
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We designed our advanced business and accounting services to better help your business establish a solid foundation for growth. You can customize your service package further by adding payroll, accounting, human resources, tax preparation or any of our other help you might require in addition to business...
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MUSKLY is an ambitious creative content (Digital) creation & TECH PR agency based in Dhaka! Helping online businesses, companies, BRANDS, products & publishers by Content Strategies, Creating Amazing Content that accelerates your Content Marketing Journey to the NEXT level!...
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We are the heart-centered online Bookkeepers of New York who actually care about your success...
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Optiveum specializes in business consulting, offering expert recruitment, strategic consulting, and outsourcing services. With over 20 years of experience, the firm helps companies build IT and sales teams, develop go-to-market strategies, and navigate legal and tax challenges in Central Europe. Its in-depth...
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EcommerceAlly is a leading ecommerce virtual assistant company, trusted by 60+ global stores. We support product listings, customer service, and store builds on Shopify, Magento, and WooCommerce. Grow smarter with us...
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RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
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Conlon & Company is an accounting firm committed to providing close, personal attention to our clients. We believe in the value of relationships. We view every client relationship like a partnership, and truly believe that our success is a result of your success...
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We help overwhelmed founders and scaling teams hire AI-trained LATAM specialists fluent in tools like OpenClaw, Claude Code, Claude Cowork, Vibecoding, ChatGPT, and more, in your time zone and at up to 80% less than a US AI hire...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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Hero PA provides 24/7 virtual telephone answering services, acting as an extension of your business to deliver exceptional customer support and ensure seamless communication...
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Clinic Answer offers professional call answering and diary management services tailored to healthcare clinics. Its UK-based medical physician assistants handle every call with care, allowing practitioners to focus on patient care without the distraction of missed calls or appointment scheduling. Clinic Answer...
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Outsourcery provides tailored remote support solutions, connecting businesses with top-tier talent to enhance productivity and focus on core operations. With a flexible collaboration model and a fast onboarding process, clients benefit from the agency's expert assistance within 48 hours. Outsourcery's...
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ConsultEvo helps service businesses and fast moving teams streamline operations with ClickUp systems, CRM automation, AI implementation, and custom workflows...
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Talents and Skills Africa Consulting LL is a full-service staffing and outsourcing agency with business presence in major part of West Africa. We help leading companies and global organizations to open offices in Africa or form and manage their remote teams so they can better focus of their core. We are an HR...
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myVA360 provides on-going, on-demand support for businesses of all sizes. Get matched with a dedicated virtual assistant with a wide range of skills, for a fraction of the cost of hiring an employee...
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Market Probe International is a well-established research and insights company offering our clients data collection and analytics across a wide breadth of consumer and B2B categories. Our 50+ years of experience assure our clients of quality insights...
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We have highly skilled SEO specialists who know what people are searching for and how search engines operate. To improve organic traffic to your company website...
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We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...
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We are a strategic creative agency built to create real value. Every brand needs an origin story. It begins to answer the why question. All great brands have some underlying human story that connects with human truth...
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Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...
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Nicoya Tech is a U.S.-based outsourcing and digital services agency that helps businesses reduce operational costs by 30% to 60% through offshore solutions. Specializing in BPO services such as customer support, data processing, and back-office operations, Nicoya Tech also offers web development and digital...
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Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with our business strategy and vision...
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Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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