Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
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A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
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Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
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Partner with us for comprehensive business solutions. Whether you need long-term recruitment support or streamlined operational assistance, we offer tailored expertise to meet your unique requirements. Our dual-support approach ensures efficient, effective solutions that drive your business forward...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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RedBox Media is a creative tech studio blending innovative web design, digital marketing, and IT solutions for businesses that demand bold, mordern results...
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We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
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SysMD delivers smart, efficient healthcare solutions through expert revenue cycle management, medical billing, credentialing, coding, and transcription services. Founded in 2020, we help medical practices boost profitability, reduce administrative burdens, and stay compliant. Our team blends deep industry...
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Konecta is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society...
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Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
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UnitedLex is the go-to leader in optimizing legal and accelerating business through digital agility. The world’s most forward-thinking businesses, law departments, and law firms rely on the company’s expertise in over 25 global jurisdictions. Founded in 2006, the team includes 3,000 legal, engineering...
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Our mission at Mindcrest is to be the trusted partner to our clients by providing innovative solutions and services that transform the legal services industry. Global corporations and law firms have relied on Mindcrest for 15 years to provide advanced support in the areas of contracts lifecycle management...
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We are purpose-built with former general counsels, law department operations directors, innovative leaders from LPO and eDiscovery firms, top law department management consultants, and senior strategy and technology experts who customize solutions to assist clients in transforming how legal work is done...
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Datascribe is an ISO 9001 and ISO 27001 company rendering high quality legal solutions to our clients through a quantitative and process-driven approach with best-in-class turn-around time and high accuracy...
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We believe that statistics reflects only half of the truth in any success story. Behind every outstaffed resource, there are hours of calls with the clients, dozens of searched candidates and numbers of calculations made to fit the budget. But all this is united with the same result every time - connecting...
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Quantum Consultores is a highly competitive Peruvian company, which provides specialized and personalized services in tax, accounting and financial consulting, aimed at national and international, public and private companies, guaranteed by the experience of a first-class multidisciplinary team that assumes...
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Founded in 2012 by professional entrepreneurs, Peña Marulanda Asesores SAS. (PMA) is a company of chartered accountants and lawyers with extensive experience in providing services related to accounting, financial, administrative and legal practices. We guarantee high standards of quality and professional...
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MOS (Managed Outsource Solutions) is a reputable outsourcing company based in Tulsa, Oklahoma. With over 15 years of experience and a commitment to excellence, we offer value-added services that drive business transformation for our clients...
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We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on virtual office services, vehicle registration, legal compliance, human capital and systems...
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CARMO is a group formed by Accountants and auditors in Chile. It is composed of a select multidisciplinary professional team, which is headed by Carmen Morales M. Our main objective is focused on efficient management and quality work, integrating the situation analysis of companies and their corresponding...
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360 Automation AI develops custom AI agents and automates complex workflows to help businesses save time, reduce operational costs, and increase revenue...
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We are a tech production company that specializes in virtual events. Our team will work with you to plan and coordinate every aspect of your event, ensuring that it runs smoothly and seamlessly...
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Based out of New Delhi India, We provide Customer Support and interface solutions along with Accounts, Sales and Marketing, ecommerce solutions Small and Medium enterprise Solutions...
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Optimized EA was built for business owners who need more than a calendar babysitter - we bring brains, strategy, and a get-it-done mindset to your corner...
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At GlobalWare Solutions (GWS), we specialize in delivering tailor-made software solutions across diverse industries, from freight to healthcare and beyond. Our commitment to innovation and client satisfaction has enabled us to build a vast and loyal client base. Partner with us to transform your business...
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Staff BD is a full-service digital marketing agency helping brands grow through targeted strategies in social media, SEO, paid ads, and content. Trusted by startups and service businesses worldwide...
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At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...
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We are a Ukrainian law firm specializing in privacy-related matters...
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Rapid Back Office LLC helps small business owners and CPAs save time and cut costs with expert bookkeeping, payroll processing, and back-office support. We specialize in managing day-to-day bookkeeping tasks, ensuring accuracy and compliance. We support QuickBooks Online and Desktop, Xero, FreshBooks, Wave...
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Wise Medical Billing is a U.S.-based revenue cycle management (RCM) firm that provides end-to-end billing, coding, AR recovery, credentialing and denial management services. Their certified coders and IT-driven team help healthcare practices maximize reimbursement, reduce administrative burden, and streamline...
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Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
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A leader in providing Medical Credentialing, Licensing & Billing services nationwide. Our mission is to simplify the administrative challenges faced by healthcare providers. We provide services for physician group practices, medical laboratories, skilled nursing facilities, telehealth & more...
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Strategic Sales and Marketing (SSM) is a lead generation company specializing in B2B lead generation, appointment setting and managing sales leads for major accounts in multiple industry sectors. Founded in 1989 by Al Davidson, Strategic Sales and Marketing is widely recognized as one of the “leading...
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International Outsourcing Group provides outsourcing services to businesses across the globe. From Marketing, Bookkeeping and Administration to more specialized outsourcing capabilities, International Outsourcing Group is your trusted partner for achieving your business goals...
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At HomeX, we are a results-driven virtual assistant agency helping businesses across the U.S. and beyond scale faster and operate smarter. Based in Prishtina, Kosovo, we specialize in cold calling, lead generation, and customer support all delivered by trained, English-speaking virtual teams...
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At DataGoaz, we simplify the way businesses manage data and back-office operations. Based in Texas and operating globally, we specialize in virtual assistant services, data entry, web research, data conversion, and moreall tailored to save you time and reduce costs...
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IM Services delivers practical, cost-effective digital solutions designed to support business growth. As a legally registered organization, we leverage cutting-edge digital tools to drive efficiency and performance. Our thorough screening and vetting process ensures access to a highly skilled talent pool...
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Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...
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We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...
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BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services...
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DMT Business Development is the ultimate sales partner, making it easy to approach potential clients and set up meetings confidently. Our Appointment Setting and Lead Generation services empowers you with everything needed for rapid business growth...
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Martal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating qualified leads for over 2,000 B2B organizations, ranging from startups to Fortune 500 companies...
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For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today!...
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Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...
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Ask Datatech provides quality Data Entry Service, Data Management Services, Email database creating for email marketing/Lead Generation, Magento & E-commerce Product Upload Services, Data Conversion Services, CV/Resume Formatting, Data Processing, Web Scrapping , Data Capture and Data Scrapping...
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virtualousPRO offers affordable, high-quality data entry services enabling SMEs to outsource key needs. Our end-to-end data management spans collecting, processing, integrating into CRMs cleanly formatted info ready to fuel decisions and growth. Cross-checking for accuracy, custom daily reporting, s...
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Tinkogroup is an AI data enablement partner delivering expert annotation, labeling, and validation services that power reliable machine learning models and intelligent systems fully GDPR-compliant for secure collaboration...
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Our technical excellence ensures that we ignite innovation while safeguarding your MVPs through cost-effective resources...
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We provide a wide range of IT integration services for enterprises, with a key focus on Big Data storage solutions, infrastructure and networking optimization, cybersecurity and ML-based business analytics...
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Finding the right data entry service company to help make sense of the outsourcing impact the success of your organization. Hire data entry company in India and save upto 70% in cost. It's cheaper than your in-house resources. Not sure? Take a free trial from us now...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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