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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • Busy Made Simple

    Create efficiencies and streamline processes.

    Create efficiencies and streamline processes.

    Busy Made Simple offers small businesses a virtual team to support growth without the hassle of hiring. Our Virtual Assistant and Online Business Manager services streamline operations, handling client management, digital marketing, and online systems, so you can focus on what you love...

    Top Services:

    • Customer Support
    • CRM Consulting
    • IT Services
    • Business Consulting
    • Social Media Marketing
    • Show more
    Location
    Canberra, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $80/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Dispatching Answering Service

    Outsourced Answering Service For Dispatch

    Outsourced Answering Service For Dispatch

    Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • COSCEMEXIT

    We take care of your clients as you do it

    We take care of your clients as you do it

    COSCEMEXIT focus to provide IT services in LATAM region, because we know the hispanic countries and their way of working We can give you better coverage and guarantee of quality of service than any one...

    Top Services:

    • Managed Services
    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • HR Outsourcing
    • Show more
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • IYTBS

    Taking care of YOUR business IS our business

    Taking care of YOUR business IS our business

    We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    • Accounting
    • Phone Answering Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • OurWebmaster

    Implementing the Future.

    Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Simone May

    Helping you focus on what you do best growing your business

    Helping you focus on what you do best growing your business

    Transform your digital presence with Simone May - your go to creative for standout Virtual Assistance, Website Design and Branding Solutions. Blending efficiency with aesthetic flair, I help busy entrepeuners and businesses to shine online and gain back their precious time. From organising your workload to...

    Top Services:

    • Web Design
    • Branding
    • Logo Design
    • Graphic Design
    • WordPress Website Design
    • Show more
    Location
    Nanango, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
    View Profile

  • S3 Technology Group

    Your CRM and Communication Solutions Partner

    Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • Atoro

    Atoro - A global team of certified & experienced consultants offering clients end-to-end support in achieving stress-free data compliance and cybersecurity certification...

    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Green Feather Technologies Ltd

    Perfect Choices For Your Business Growth

    Perfect Choices For Your Business Growth

    Green Feather Technologies is a Bangladesh-based business process outsourcing (BPO) company that provides scalable operational support services to businesses worldwide. The company specializes in outsourcing solutions including software development, accounting assistance, virtual assistance, digital...

    Top Services:

    • Software Development
    • Mobile App Development
    • Web Development
    • Digital Marketing
    • BPO
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • TrueBlue Mavens

    Where Trust Meets Quality

    Where Trust Meets Quality

    we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...

    Top Services:

    • IT Services
    • Managed Services
    • BPO
    • HR Outsourcing
    • Translation Services
    • Show more
    Location
    Banglore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.0 4.0 (1)

  • Corel Consulting

    Solutions For Small Businesses

    Solutions For Small Businesses

    Corel Consulting is an Ohio-based outsourced HR and payroll consulting company providing fractional HR, talent acquisition, payroll administration, and people-management solutions to growing businesses. With 20+ years of HR expertise, the company embeds dedicated HR and talent partners into client teams to...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • Customer Support
    Location
    Plain City, Ohio
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Soft Web Work

    Grow Your Online Sales with Expert Marketplace & Product Data Management

    Grow Your Online Sales with Expert Marketplace & Product Data Management

    Softwebwork helps eCommerce sellers grow with expert marketplace management, SEO-optimized listings, and accurate product data services...

    Top Services:

    • Customer Support
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • Rocbird

    Data, tech & innovation for better decisions

    Data, tech & innovation for better decisions

    We are a technology, innovation and software development company. We use Big Data and Artificial Intelligence to turn your data into a strategic asset, providing relevant insights and helping make informed decisions to maximize your business value. Our goal is to be your preferred technology partner and help...

    Top Services:

    • Big Data Analytics
    • AI Development
    • Staff Augmentation
    • Software Development
    • IT Services
    • Show more
    Location
    Córdoba, Argentina
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed
    View Profile

  • Impactable

    Your B2B LinkedIn Ads Agency

    Your B2B LinkedIn Ads Agency

    Impactable has served over 1,000+ B2B brands and was acquired by a data-heavy investor in 2021. Our services and retargeting strategies are designed specifically for your business needs...

    Top Services:

    • PPC
    • Advertising
    • Digital Marketing
    • Social Media Marketing
    • Email Marketing
    • Show more
    Location
    Cape Coral, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Virtual Team

    Local Experience, Global Pricing

    Local Experience, Global Pricing

    We are a boutique firm that takes a one-dimensional approach to locating the greatest personnel for your organization and then leading them toward reaching your business objectives. We give a soft layer of local Australian management while also ensuring that your company's offshore crew is culturally...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Managed Services
    • IT Services
    • Show more
    Location
    Sydney, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Vahue

    Accelerate Your AI Transformation

    Accelerate Your AI Transformation

    Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...

    Top Services:

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • digixVA

    digixVA: Your time back, your business forward.

    digixVA: Your time back, your business forward.

    digixVA is your dependable source for virtual specialists and recruitment! Elevate your operations with our highly qualified virtual specialists and streamlined recruitment. We understand the importance of finding the right fit. Expect exceptional skillsets, unmatched dedication, and seamless integration...

    Top Services:

    • HR Outsourcing
    • Customer Support
    • Digital Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • RIOT Ecommerce Solutions

    Happy Customers, Successful Companies.

    Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (20)

  • DCA Virtual Business Support

    Marketing and Administration Support for Emerging Businesses

    Marketing and Administration Support for Emerging Businesses

    Looking to take your business to the next level? The #VASuperheroes of DCA Virtual Business Support are here for you! Outsource those time-consuming administrative, creative and website tasks so that you can fully devote yourself to maximizing growth opportunities - these superheroes have got it handled...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Social Media Marketing
    • Customer Support
    • Graphic Design
    • Show more
    Location
    Richmond, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Industrial Cold Calling

    Fish up your customer in the industrial market

    Fish up your customer in the industrial market

    We offer cold calling services in industrial markets (preferably Europe). We are professional sales engineers with experience in different tech fields. Our main markets are metal and woodworking, plastic processing, oil and gas, FMCG production, and agro-. You get a simple or promoted database with...

    Top Services:

    • Business Consulting
    • Market Research
    • Call Centers
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile

  • Leadable

    The Strategy You Need

    The Strategy You Need

    Leadable gives you the strategy needed to move from noise-maker to deal-maker when it comes to outbound sales. We understand that your list of potential prospects isn't endless, so our team dives deep into research for each target account before crafting highly personalized messages designed for maximum...

    Top Services:

    • Content Marketing
    • Direct Marketing
    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.4 4.4 (7)

  • SIVAN-GROUP

    Crafting the greatest brands

    Crafting the greatest brands

    At SIVAN-GROUP's core is a passionate desire to take the power of big concepts and turn them into triumphant brands. We offer specialized services in each area of communications marketing, from creative implementation to strategic planning – constantly evolving to satisfy all client desires. Our dedicated...

    Top Services:

    • Branding
    • Graphic Design
    • PPC
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Netanya, Israel
    Number of Employees
    Under 49
    Average Hourly Rate
    $199/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Orpiv

    Empowering Small Business Success

    Empowering Small Business Success

    Inspired by the potential of the digital revolution and recognizing that small businesses may be unable to access quality web development and lead generation services due to cost, Orpiv was founded. Our 35 specialists have over three to four years of experience in this field combined with a mission-focused...

    Top Services:

    • Web Development
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Customer Support
    • Show more
    Location
    Baramula, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Paul Virtual Solutions

    Partner with the Best.

    Partner with the Best.

    Paul Virtual Solutions, based in Regina, Saskatchewan, offers a range of services including International Trading, BPO, Call Center & HR Solutions, and Affiliate Marketing led Sales Solutions to clients globally. We excel in facilitating seamless connections between Manufacturers, Suppliers, and Potential...

    Top Services:

    • Affiliate Marketing
    • Call Centers
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Regina, Canada
    Number of Employees
    Under 49
    View Profile

  • Devlofox Technologies

    Empower Your Digital Presence

    Empower Your Digital Presence

    Devlofox Technologies is a premier digital agency that bridges the gap between high-end design and ROI-driven technology. We specialize in building scalable digital assets that help businesses transition from just having an online presence to achieving market dominance. Our approach combines minimalist...

    Top Services:

    • Web Design
    • eCommerce Development
    • Logo Design
    • SEO
    • PPC
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $9/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.9 4.9 (82)

  • Hills Dot

    We Believe To Make Leaders

    We Believe To Make Leaders

    Hills Dot is a rapidly expanding software development company committed to delivering outstanding services in web, mobile, and game development, as well as eCommerce, digital marketing, WordPress, SEO, and content writing. Our team tirelessly harnesses its artistic talents to transform your ideas into...

    Top Services:

    • Digital Services
    • Graphic Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Bahawalpur, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.6 4.6 (11)

  • Line Accountancy

    Expert Accounting for Sustainable Business Growth

    Expert Accounting for Sustainable Business Growth

    Line Accountancy specializes in strategic bookkeeping and accounting outsourcing services, empowering businesses in the United States and the United Kingdom to increase profitability. Focused on accurate tax filing and compliance, the firm offers expert solutions to help clients streamline financial...

    Top Services:

    • Accounting
    • Customer Support
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • JBA Consults

    Empowering Your Sales Growth

    Empowering Your Sales Growth

    JBA Consults offers specialized B2B sales outsourcing services to drive business growth and profitability. With over seven years of industry experience, its expert team provides tailored solutions in lead generation, sales team recruitment, and strategy development. JBA Consults is a trusted extension of the...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Gdansk, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Nicoya Tech

    Cost-Effective Outsourcing, Exceptional Results

    Cost-Effective Outsourcing, Exceptional Results

    Nicoya Tech is a U.S.-based outsourcing and digital services agency that helps businesses reduce operational costs by 30% to 60% through offshore solutions. Specializing in BPO services such as customer support, data processing, and back-office operations, Nicoya Tech also offers web development and digital...

    Top Services:

    • BPO
    • Customer Support
    Location
    Orlando, Florida
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed
    View Profile

  • GRO IT Solutions

    Outsourcing Professional Bookkeeping and Accounting Services

    Outsourcing Professional Bookkeeping and Accounting Services

    GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and...

    Top Services:

    • Accounting
    • HR Outsourcing
    • Customer Support
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile
    3.9 3.9 (21)

  • Platonics LLC

    Outsource With Confidence

    Outsource With Confidence

    Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...

    Top Services:

    • Call Centers
    • BPO
    • IT Compliance Solution
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (8)

  • TractionForce

    Get the remote workforce you need and hit your business traction.

    Get the remote workforce you need and hit your business traction.

    Premier Headhunting and Business Process Outsourcing Company in the Philippines...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Staff Augmentation
    • Customer Support
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    Under 49
    View Profile

  • Leads Magnet

    GET LIVE LEADS Anytime, Anywhere

    GET LIVE LEADS Anytime, Anywhere

    Leads magnet consistently launches a multitude of online and offline marketing campaigns to drive traffic to our in-house call center...

    Top Services:

    • Customer Support
    Location
    Houston, Texas
    Number of Employees
    Under 49
    View Profile

  • Customized Training Solutions Pte Ltd

    Asia's Most Trusted Training & Business Solutions Partner

    Asia's Most Trusted Training & Business Solutions Partner

    Customized Training Solutions Pte. Ltd. knows the importance of enhancing your business's most valuable assets, your employees. CTS is Asia's most trusted customized solutions provider. We provide business, leadership, learning, and development solutions that will benefit you most...

    Top Services:

    • Business Consulting
    • Event Marketing
    • Branding
    • Video Marketing
    • Content Marketing
    • Show more
    Location
    Singapore, Singapore
    Number of Employees
    Under 49
    Average Hourly Rate
    $300/hr
    View Profile
    4.9 4.9 (15)

  • Xyden Solutions

    The Digital Fanatics

    The Digital Fanatics

    We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...

    Top Services:

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Reliance

    Cost-Effective Outsourcing Solutions

    Cost-Effective Outsourcing Solutions

    We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Cheltenham, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    View Profile

  • Dark Blue Technologies

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    We believe that having a physical presence in the local community is important for providing excellent customer service. Our team is comprised of highly trained professionals with extensive experience in a variety of complete technology solutions, including managed IT services, cybersecurity, phone systems...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • Cloud Consulting
    • IT Compliance Solution
    • Show more
    Location
    Ann Arbor, Michigan
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    View Profile

  • Fusion CPA

    Keeping Everything Connected

    Keeping Everything Connected

    Outsourced Accountants and CFOs, Specializing in NetSuite, QuickBooks, And more niche accounting software integration...

    Top Services:

    • Business Consulting
    • Customer Support
    • Accounting
    Location
    San Juan, Puerto Rico
    Number of Employees
    Under 49
    Average Hourly Rate
    $1000/hr
    View Profile
    5.0 5.0 (1)

  • Alegta

    Unlocking Potential, Delivering Excellence.

    Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed
    View Profile
    5.0 5.0 (3)

  • Phyiatric LLC

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...

    Top Services:

    • BPO
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Transcription Services
    • Show more
    Location
    Moseley, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Astute Technology Management

    Dependable IT Services and Cybersecurity Solutions for Ohio Businesses

    Dependable IT Services and Cybersecurity Solutions for Ohio Businesses

    Astute Technology Management delivers IT and cybersecurity solutions that empower people and boost productivity. With expert support, cloud, backup, and compliance, our certified team ensures fast, reliable service through a people-first approach...

    Top Services:

    • Managed Services
    • IT Services
    • Cybersecurity
    • Cloud Consulting
    • IT Compliance Solution
    • Show more
    Location
    Dublin, Ohio
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (28)

  • Lialoom

    Sales, PR & Marketing agency for tech companies.

    Sales, PR & Marketing agency for tech companies.

    We make your inbound and outbound sales channels work equally well...

    Top Services:

    • Digital Marketing
    • Customer Support
    • Business Consulting
    • SEO
    • PPC
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (1)

  • WhizCrow

    Reputation = Revenue

    Reputation = Revenue

    WhizCrow is a technology-driven Online Reputation Intelligence and Management and Trust and Safety agency built for companies of all sizes, where reputation isn't a cost centre-it's a strategic imperative protecting and catalysing revenue...

    Top Services:

    • Reputation Management
    • Digital Marketing
    • Customer Support
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Newark, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (4)

  • Plus Back Office

    Outsource Your Back Office Today

    Outsource Your Back Office Today

    Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    • HR Outsourcing
    • Call Centers
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • RMM Technologies

    Innovation our Passion.

    Innovation our Passion.

    RMM a quality IT solutions and professional services provider, offers a wide range of expertise in building Software Applications, Systems Integration, Product Development, Business Consulting in SharePoint, Online Branding, Quality Website Development, UI/UX works and many more...

    Top Services:

    • Web Design
    • Web Development
    • Mobile App Development
    • Software Development
    • IT Services
    • Show more
    Location
    Coimbatore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $22/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.7 4.7 (6)

  • Bizauras

    Navigating IT, Cyber Security & Support Together.

    Navigating IT, Cyber Security & Support Together.

    At Bizauras, we specialize in delivering secure, efficient, and scalable tech services that empower organizations to grow with confidence and industry experience, our team brings deep expertise in IT Support, Cyber Security, and Customer Service solutions tailored to your business needs...

    Top Services:

    • Cybersecurity
    • IT Services
    • Customer Support
    Location
    Dover, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • UseCodify

    Elevate Your Online Presence!

    Elevate Your Online Presence!

    Elevate your online presence with UseCodify, your partners in web design and digital marketing. We specialize in creating captivating websites and boosting your visibility through SEO and innovative strategies. Let us help you stand out, connect with your audience, and achieve your digital dreams...

    Top Services:

    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Software Development
    • Mobile App Development
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    Location
    Berlin, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $16/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed
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    5.0 5.0 (4)

  • Rubii

    We help businesses recruit and track professional offshore talent.

    We help businesses recruit and track professional offshore talent.

    We help businesses recruit and track professional offshore talent. Specialising in targeted talent acquisition, qualifying, assessing, contract negotiation and AI-driven performance tracking...

    Top Services:

    • HR Outsourcing
    • Customer Support
    Location
    Hong Kong, Hong Kong
    Number of Employees
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Learn more about DesignRush Agency Ranking Methodology.

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DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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