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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

253 Companies - Rankings updated: August 19, 2026

DesignRush evaluates each agency using expert assessment and client feedback to inform your choices. Some featured agencies have paid placements.

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  • Answering Legal

    We Make Sure Law Firms Never Miss a New Client.

    We Make Sure Law Firms Never Miss a New Client.

    Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists!...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Nesconset, New York
    Number of Employees
    250 - 499
    View Profile
    4.7 4.7 (648)

  • OutsourceRCM Services

    Maximizing Healthcare Revenue With Accuracy, Compliance & Transparency

    Maximizing Healthcare Revenue With Accuracy, Compliance & Transparency

    OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Princeton, New Jersey
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • Absent Answer

    US-based Call Center & Live Answering Service

    US-based Call Center & Live Answering Service

    Absent Answer is an American telephone answering service and call center outsourcing company serving customers throughout the United States...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Jacksonville, Florida
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (10)

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Advantage Reserve

    The Hospitality Guest Experience Perfected

    The Hospitality Guest Experience Perfected

    From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation...

    Top Services:

    • Phone Answering Services
    • Digital Marketing
    • Call Centers
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Select Answering Service

    Call Center & Lead Generation Excellence

    Call Center & Lead Generation Excellence

    Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Signius Communications

    Cell Center Services You Can Count On

    Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Apollo Answering Service

    Professional Answering Services

    Professional Answering Services

    We also happen to be a 100% family-owned and operated, Houston born-and-bred company. Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone to answer...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Houston, Texas
    Number of Employees
    Under 49
    View Profile

  • Runa Outsource

    Professional Outsourcing Solutions Tailored To Your Needs

    Professional Outsourcing Solutions Tailored To Your Needs

    At Runa Outsource, we connect exceptional bilingual talent from Bolivia and Latin America with international companies to help them scale smarter, faster, and stronger. Inspired by the Quechua word Runa meaning human, we put people at the center of everything we do providing skilled professionals in customer...

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • Call Centers
    Location
    Cochabamba, Bolivia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed
    View Profile

  • Hire Live Support Inc

    We talk, We Listen, We Provide Solutions

    We talk, We Listen, We Provide Solutions

    Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...

    Top Services:

    • Call Centers
    • BPO
    • Web Design
    • Web Development
    • SEO
    • Show more
    Location
    Cerritos, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    16 Projects Listed
    View Profile
    3.0 3.0 (2)

  • ipSCAPE

    Incredible Customer Experiences start with ipSCAPE!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Sydney, Australia
    Number of Employees
    100 - 249
    View Profile
    5.0 5.0 (11)

  • Ruby

    Real Connections, Real Growth.

    Real Connections, Real Growth.

    We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions...

    Top Services:

    • Phone Answering Services
    Location
    Portland, Oregon
    Number of Employees
    500 - 999
    View Profile
    4.4 4.4 (31)

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • A Better Answer

    We Are Your Call Handling Heroes!

    We Are Your Call Handling Heroes!

    A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    View Profile
    4.8 4.8 (22)

  • Callzilla

    Contact & Call Center Outsourcing Support Channels & Audits.

    Contact & Call Center Outsourcing Support Channels & Audits.

    Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • BPO
    • Show more
    Location
    Miramar, Florida
    Number of Employees
    Under 49
    View Profile
    1.0 1.0 (2)

  • BusinAssist

    International Business Support Solutions for SME's and Large Enterprises

    International Business Support Solutions for SME's and Large Enterprises

    BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services...

    Top Services:

    • Business Consulting
    • Phone Answering Services
    • Accounting
    • BPO
    • Translation Services
    • Show more
    Location
    Romford, United Kingdom
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • 24-7MedCare

    24-7MedCare focuses on providing exceptional medical answering services when and where it is needed...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Melbourne, Australia
    Number of Employees
    Under 49
    View Profile
    2.4 2.4 (347)

  • A Better Connection

    First Impressions Count.

    First Impressions Count.

    A Better Connection provides a smart, easy and affordable answer to every call you receive and a valuable asset to your team...

    Top Services:

    • Phone Answering Services
    Location
    Gilbert, Arizona
    Number of Employees
    Under 49
    View Profile
    4.7 4.7 (3)

  • Lawyerist

    Building Something Different

    Building Something Different

    Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices...

    Top Services:

    • Phone Answering Services
    • Business Consulting
    Location
    Minneapolis, Minnesota
    Number of Employees
    100 - 249
    View Profile
    3.0 3.0 (2)

  • Global Call Forwarding

    Expert Call Answering & Management Solutions

    Expert Call Answering & Management Solutions

    Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Delray Beach, Florida
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (105)

  • Reception 247

    Live Receptionist & Call Answering Service

    Live Receptionist & Call Answering Service

    Reception 24/7 is a live receptionist and call answering service for businesses large and small...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Orlando, Florida
    Number of Employees
    Under 49
    View Profile

  • Answer Aide

    Telephone Answering & Virtual Assistant Services

    Telephone Answering & Virtual Assistant Services

    Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Digital Marketing
    • Show more
    Location
    St. Augustine, Florida
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (8)

  • A Courteous Communications

    Answering Services for Every Industry

    Answering Services for Every Industry

    We are a 24 hour 7 day per week answering service/call center. We provide excellent telephone service through a combination of professional, experienced employees and state-of-the-art technology...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Orlando, Florida
    Number of Employees
    Under 49
    View Profile

  • Starry Solutions

    Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!

    Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!

    Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    San Diego, California
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Upmint Finserv Pvt Ltd

    We Are The Best Call Center Service For Your Business

    We Are The Best Call Center Service For Your Business

    Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...

    Top Services:

    • Call Centers
    • IT Services
    • BPO
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Bangalore, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    View Profile
    4.2 4.2 (19)

  • Midwest Answer

    Your Trusted Partner in Seamless Communication.

    Your Trusted Partner in Seamless Communication.

    Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible and responsive...

    Top Services:

    • Phone Answering Services
    Location
    Quincy, Illinois
    Number of Employees
    Under 49
    View Profile

  • Whitfield Business Hub

    Whitfield Business Hub provide a team of Virtual Assistant receptionists who answer & manage a business telephone, mail & admin tasks. The team becomes a natural extension of a company, understanding a their individual ethos whilst embodying their goals & values...

    Top Services:

    • Phone Answering Services
    Location
    Heswall, United Kingdom
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (41)

  • Parkway Message Center

    Professional Live Answering Services

    Professional Live Answering Services

    Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...

    Top Services:

    • Call Centers
    Location
    Rosendale, New York
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (1)

  • QTAS

    Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Quincy, Massachusetts
    Number of Employees
    Under 49
    View Profile
    4.2 4.2 (19)

  • Big Outsource

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    San Pablo City, Philippines
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (29)

  • Answer California

    Solutions. Trust. Dependability.

    Solutions. Trust. Dependability.

    AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    El Cajon, California
    Number of Employees
    Under 49
    View Profile
    3.3 3.3 (9)

  • DGC BPO Service

    Top BPO Company USA.

    Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • ITAdOn IT Solutions

    When you succeed, we succeed!

    When you succeed, we succeed!

    IT Advisors Online (ITAdOn) is a growing team of technology experts who are passionate about helping companies like yours boost their effectiveness. Join ITAdOn today and grow your business. When you succeed, we succeed!...

    Top Services:

    • IT Services
    • Managed Services
    • HR Outsourcing
    • UI/UX Design
    • IT Compliance Solution
    • Show more
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (54)

  • Martindale-Avvo

    Grow the business of your practice.

    Grow the business of your practice.

    Martindale-Avvo comprises the online legal brands Martindale-Hubbell, Martindale-Nolo, Ngage, and Avvo, and connects attorneys with 23 million consumers monthly...

    Top Services:

    • Phone Answering Services
    Location
    El Segundo, California
    Number of Employees
    250 - 499
    View Profile

  • SSG

    Agnostic AI Solutions

    Agnostic AI Solutions

    Outsourced Customer Response Solutions...

    Top Services:

    • Phone Answering Services
    Location
    Waco, Texas
    Number of Employees
    1000 & Up
    View Profile

  • Datamark

    Your Preferred Outsourcing Vendor.

    Your Preferred Outsourcing Vendor.

    DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Managed Services
    • Show more
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (9)

  • MindStart Solutions

    Friendly, Savvy, and Smart Outsourced Customer Service

    Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Austin, Texas
    Number of Employees
    Under 49
    View Profile
    4.4 4.4 (15)

  • Alliance DMS

    Providing Industry Leading Contact Center Solutions

    Providing Industry Leading Contact Center Solutions

    Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...

    Top Services:

    • Market Research
    • BPO
    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Hurst, Texas
    Number of Employees
    Under 49
    View Profile
    3.8 3.8 (8)

  • Telvista

    Creating consistent experiences for all customer channels

    Creating consistent experiences for all customer channels

    Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients'​ brands in the traditional channels and we are...

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Portfolios Count
    1 Project Listed
    View Profile
    3.3 3.3 (149)

  • Instant Solution

    Effortlessly Accurate, Every Time

    Effortlessly Accurate, Every Time

    Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (6)

  • USAnswer

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Maine
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (10)

  • AnswerPlus

    Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
    View Profile
    3.9 3.9 (20)

  • Joyno Inc.

    Inspiring Joy We Serve We Deliver.

    Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Contact Center Source

    Outsourcing Solutions Made Easy

    Outsourcing Solutions Made Easy

    Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (56)

  • CPC

    Optimize The Experience.

    Optimize The Experience.

    CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Manhattan Beach, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Scicom MSC Berhad

    Total Customer Delight

    Total Customer Delight

    Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Odondo

    Agile Customer Service That Scales With Demand

    Agile Customer Service That Scales With Demand

    Odondo's distributed, on-demand model gives clients access to experienced, high-quality agents that deliver better customer service at a lower cost...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    London, United Kingdom
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (22)

  • D3Mynds

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • XACT

    XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Unity, Maine
    Number of Employees
    50 - 99
    View Profile

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Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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