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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

205 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • EuroCom CX

    Quality over Quantity

    Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (7)

  • Sensée

    Sensée is the award-winning leading provider of homeworking customer service staff in the UK. Feel free to message us with any questions!...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    View Profile

  • Televator Solutions Private Limited

    Elevating Business Operations Efficiently

    Elevating Business Operations Efficiently

    Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...

    Top Services:

    • Web Design
    • Web Development
    • WordPress Website Design
    • CRM Consulting
    • Big Data Analytics
    • Show more
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    View Profile
    5.0 5.0 (1)

  • Inuits

    We specialize in building augmented teams tailored to our clients' needs.

    We specialize in building augmented teams tailored to our clients' needs.

    We specialize in building augmented teams tailored to our clients' needs. Nimble and pragmatic, we prioritize real teamwork and smooth collaboration without any red tape...

    Top Services:

    • Staff Augmentation
    • IT Services
    • Software Development
    • HR Outsourcing
    • AI Development
    • Show more
    Location
    Krakow, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (13)

  • Probe CX

    A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...

    Top Services:

    • Customer Support
    • BPO
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    View Profile

  • Webwers Cloudtech Private Limited

    Webwers Cloudtech: Engage, Convert, Grow.

    Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile
    5.0 5.0 (2)

  • Datum Decipher Analytics

    Our business is to do your business

    Our business is to do your business

    At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...

    Top Services:

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Show more
    Location
    Udaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (11)

  • Concert8

    With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals...

    Top Services:

    • Customer Support
    • Call Centers
    • Accounting
    Location
    Richmond, Canada
    Number of Employees
    Under 49
    View Profile

  • Leadable

    The Strategy You Need

    The Strategy You Need

    Leadable gives you the strategy needed to move from noise-maker to deal-maker when it comes to outbound sales. We understand that your list of potential prospects isn't endless, so our team dives deep into research for each target account before crafting highly personalized messages designed for maximum...

    Top Services:

    • Content Marketing
    • Direct Marketing
    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.4 4.4 (7)

  • Gexel Telecom

    For All Your Bilingual Contact Center Needs.

    For All Your Bilingual Contact Center Needs.

    For over 15 years, Gexel has been providing businesses with top-class call center services. Our team is dedicated to fostering strong strategic partnerships and collaborations with our clients...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
    View Profile

  • Armasourcing

    Hire Filipino VAs That Actually Deliver.

    Hire Filipino VAs That Actually Deliver.

    Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Quezon City, Philippines
    Number of Employees
    50 - 99
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (12)

  • Fara IT Fusion Ltd.

    Your Ultimate IT Solution.

    Your Ultimate IT Solution.

    Fara IT Fusion Limited is a Bangladesh-based software company. We are a corporate organization where we solely focus on software design & development, Website design & development, Mobile Apps development, UI/UX Design, and Digital Marketing. We also provide corporate consultancy in terms of IT development...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Global Bilgi

    Global Bilgi Company was created in 1999, as part of Turkcell group of companies. Global Bilgi is the leading center for customer relations management. More than 13 thousand employees work for the company, it has 7, 500 equipped places in 19 contact centers, 15 of which are located in Turkey and 4 are in...

    Top Services:

    • Customer Support
    Location
    Kyiv, Ukraine
    Number of Employees
    500 - 999
    View Profile
    4.3 4.3 (3)

  • CommAlert

    The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre...

    Top Services:

    • Customer Support
    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    50 - 99
    View Profile

  • The BPO Network

    Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner. We work...

    Top Services:

    • Business Consulting
    • Accounting
    • Customer Support
    • BPO
    • Call Centers
    • Show more
    Location
    Perth, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    View Profile

  • Fusion CPA

    Keeping Everything Connected

    Keeping Everything Connected

    Outsourced Accountants and CFOs, Specializing in NetSuite, QuickBooks, And more niche accounting software integration...

    Top Services:

    • Business Consulting
    • Customer Support
    • Accounting
    Location
    San Juan, Puerto Rico
    Number of Employees
    Under 49
    Average Hourly Rate
    $1000/hr
    View Profile
    5.0 5.0 (1)

  • IT Project Management Consulting Services

    Empowering people and organizations to achieve project management excellence

    Empowering people and organizations to achieve project management excellence

    We aim to drive innovation and best practices in project management by providing the right knowledge and skillsets needed for individuals and businesses to manage better IT implementation projects...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • IT Services
    • Cloud Consulting
    • BPO
    • Show more
    Location
    Barcelona, Spain
    Number of Employees
    Under 49
    Average Hourly Rate
    $85/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Instant Solution

    Effortlessly Accurate, Every Time

    Effortlessly Accurate, Every Time

    Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (6)

  • Connext Global Solutions

    Your growth is our mission

    Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Viaante

    A trusted partner to achieve transformational excellence in business processes

    A trusted partner to achieve transformational excellence in business processes

    Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services...

    Top Services:

    • IT Services
    • Software Development
    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Show more
    Location
    Mumbai, India
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.5 3.5 (12)

  • Supportonic_CX

    Able Customer Success Managers Ready to Work

    Able Customer Success Managers Ready to Work

    Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Customer Support
    Location
    Los Angeles, California
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • iCareBilling

    Revolutionize Your Healthcare Practice.

    Revolutionize Your Healthcare Practice.

    iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...

    Top Services:

    • BPO
    • Web Design
    • WordPress Website Design
    • Managed Services
    • IT Services
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (6)

  • Communicate to Connect C2C

    We provide the essential element to connect you with your prospective clients, to enable your sales campaigns to run professionally and efficiently...

    Top Services:

    • Customer Support
    Location
    Santo Domingo, Dominican Republic
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
    View Profile
    4.7 4.7 (17)

  • MultiplyMii

    Recruiting, Managing, and Retaining Your High-Performing Team

    Recruiting, Managing, and Retaining Your High-Performing Team

    Fueled with passion, equipped with expertise, scaling your business growth multifold, and securing solid careers, MultiplyMii is the game-changer in remote staffing. We have a proven record of success in connecting global partners with world-class Filipino talents who best fit the role they can best perform...

    Top Services:

    • HR Outsourcing
    • BPO
    • Business Consulting
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Tel Aviv, Israel
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • AdminAssist

    Dedicated Assistants to do your admin, so you can focus on growing your business.

    Dedicated Assistants to do your admin, so you can focus on growing your business.

    Dedicated Assistants to do your admin, so you can focus on growing your business...

    Top Services:

    • HR Outsourcing
    • BPO
    • Accounting
    • Transcription Services
    • Customer Support
    • Show more
    Location
    Pretoria, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    View Profile

  • AnswerFirst Communications

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (469)

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • Book a VA

    Professional Virtual Assistant Services

    Professional Virtual Assistant Services

    We are a Virtual Assistant Services company providing a range of services to clients worldwide, including online business management, project management, tech virtual assistance, general admin and customer support services. Our virtual assistants serve SMEs' in various industries...

    Top Services:

    • Customer Support
    • Accounting
    • SEO
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • ENVO BPO SERVICES SDN BHD

    Think Outsource. Think ENVO.

    Think Outsource. Think ENVO.

    ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...

    Top Services:

    • Phone Answering Services
    • BPO
    • Customer Support
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Petaling Jaya, Malaysia
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.5 4.5 (135)

  • Dark Blue Technologies

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    Let's talk tech. We partner many organizations to implement effective technology solutions.

    We believe that having a physical presence in the local community is important for providing excellent customer service. Our team is comprised of highly trained professionals with extensive experience in a variety of complete technology solutions, including managed IT services, cybersecurity, phone systems...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • Cloud Consulting
    • IT Compliance Solution
    • Show more
    Location
    Ann Arbor, Michigan
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    View Profile

  • Infinity B2B

    Unlock Your Business Growth

    Unlock Your Business Growth

    The definitive destination for your 360° multi-touch marketing "Experience the new way of lead generation, Change the way you sell." Get started today!...

    Top Services:

    • Business Consulting
    • Market Research
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Pune, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile

  • AnswerPlus

    Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
    View Profile
    3.9 3.9 (20)

  • Loop Contact Solutions

    American quality call center and outsoured services at Philippine rates

    American quality call center and outsoured services at Philippine rates

    Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    4.9 4.9 (18)

  • Alikhan Global Outsourcing

    Saving You Millions, So You Can Make Billions.

    Saving You Millions, So You Can Make Billions.

    We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Ontario, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $250/hr
    View Profile
    5.0 5.0 (2)

  • DCA Virtual Business Support

    Marketing and Administration Support for Emerging Businesses

    Marketing and Administration Support for Emerging Businesses

    Looking to take your business to the next level? The #VASuperheroes of DCA Virtual Business Support are here for you! Outsource those time-consuming administrative, creative and website tasks so that you can fully devote yourself to maximizing growth opportunities - these superheroes have got it handled...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Social Media Marketing
    • Customer Support
    • Graphic Design
    • Show more
    Location
    Richmond, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Contact Center Source

    Outsourcing Solutions Made Easy

    Outsourcing Solutions Made Easy

    Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (56)

  • Dalerio Consulting

    Top Provider of Outsourcing and Customer Support

    Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Durres, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed
    View Profile
    4.3 4.3 (7)

  • Tri Source International

    Outsourcing. Made Simple.

    Outsourcing. Made Simple.

    Outsourcing doesnt have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simpleso that we can deliver Best in Class Customer Experience. From the routine to the complex, TSIs solutions are always omnichannel...

    Location
    Santa Clarita, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    View Profile
    2.6 2.6 (5)

  • SMB Medical Billing

    Let us handle your medical billing services

    Let us handle your medical billing services

    At SMB Medical Billing, we exude pride in delivering unparalleled medical billing services across Kansas. Our formidable team of 40 experts, with 27 dedicated members boasting a decade-long commitment, averages an impressive 12.5 years of experience in the intricacies of medical billing. This reservoir of...

    Top Services:

    • Reputation Management
    • Business Consulting
    • Customer Support
    • BPO
    • Show more
    Location
    Lee's Summit, Missouri
    Number of Employees
    50 - 99
    View Profile

  • FlairsTech

    Innovation | Talent | Excellence

    Innovation | Talent | Excellence

    FlairsTech has grown rapidly and steadily into the Technology-driven Managed Services Provider (MSP) it is today. Headquartered in Canada, with over 1000 carefully selected talents across our five offices, a global audience of over 100 partners relies daily on our services...

    Top Services:

    • Customer Support
    • Software Development
    • Managed Services
    • Software Testing
    • IT Services
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • COSCEMEXIT

    We take care of your clients as you do it

    We take care of your clients as you do it

    COSCEMEXIT focus to provide IT services in LATAM region, because we know the hispanic countries and their way of working We can give you better coverage and guarantee of quality of service than any one...

    Top Services:

    • Managed Services
    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • HR Outsourcing
    • Show more
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • DGC BPO Service

    Top BPO Company USA.

    Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • RPM

    Scale Your Business With Quality Outsourced Teams In ‍Back Office Support.

    Scale Your Business With Quality Outsourced Teams In ‍Back Office Support.

    RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Staff Augmentation
    • Show more
    Location
    San Jose, California
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • Workeely

    Crafting your Ideas

    Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • CureMD

    Let's Save Lives Together

    Let's Save Lives Together

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Services Related to Customer Support

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Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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