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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • Global Response

    Personalizing Your Business

    Personalizing Your Business

    Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships...

    Top Services:

    • Customer Support
    • Phone Answering Services
    • BPO
    Location
    Margate, Florida
    Number of Employees
    1000 & Up
    Portfolios Count
    4 Projects Listed
    View Profile
    4.5 4.5 (2)
    3.7 3.7 (165)

  • Brandt Business Services

    The Experience Company

    The Experience Company

    We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia...

    Top Services:

    • BPO
    • HR Outsourcing
    • Business Consulting
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $15/hr
    Portfolios Count
    1 Project Listed
    View Profile
    4.3 4.3 (1)

  • ALLSTARSIT

    Build a Team. Build a Future.

    Build a Team. Build a Future.

    ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more...

    Top Services:

    • Staff Augmentation
    • Managed Services
    • BPO
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    San Francisco, California
    Number of Employees
    1000 & Up
    View Profile
    4.3 4.3 (1)

  • Cybage

    Delivering Value Scientifically

    Delivering Value Scientifically

    Cybage is an information technology company specializing in outsourced product engineering and IT consulting services. With over three decades of experience, we are a leader in software development, partnering with some of the world's largest independent software vendors (ISVs) and enterprises. Our team of...

    Top Services:

    • Software Development
    • IT Services
    • Cloud Consulting
    • Web Development
    • IoT
    • Show more
    Location
    Pune, India
    Number of Employees
    1000 & Up
    View Profile
    4.5 4.5 (2050)

  • Invensis

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...

    Top Services:

    • Call Centers
    • Accounting
    • Logistics
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Lewisville, Texas
    Number of Employees
    1000 & Up
    Portfolios Count
    4 Projects Listed
    View Profile
    5.0 5.0 (2)

  • Acquire Intelligence

    Acquire Intelligence (formerly Acquire BPO) is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Our transformation approach is built around the Automate, Eliminate, Reallocate framework...

    Top Services:

    • BPO
    • Call Centers
    • AI Development
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • RemoteReps

    A Trusted Process Unseen in Outsourcing!

    A Trusted Process Unseen in Outsourcing!

    We match the best global remote professionals specializing in sales, customer service, bookkeeping, and tech services for US-based brands...

    Top Services:

    • Customer Support
    • BPO
    Location
    Encinitas, California
    Number of Employees
    1000 & Up
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Etech

    Growth Through Servant Leadership

    Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.3 3.3 (63)

  • Altius

    Realise your potential

    Realise your potential

    We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Navi Mumbai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.9 3.9 (231)

  • Sensée

    Sensée is the award-winning leading provider of homeworking customer service staff in the UK. Feel free to message us with any questions!...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    View Profile

  • Capita

    Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    View Profile
    1.0 1.0 (1)

  • Serco

    Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    Location
    Hook, United Kingdom
    Number of Employees
    1000 & Up
    View Profile
    3.3 3.3 (36)

  • Probe CX

    A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...

    Top Services:

    • Customer Support
    • BPO
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    View Profile

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • Origo

    Remote Teams For Mid-Market Companies

    Remote Teams For Mid-Market Companies

    Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    • BPO
    • Accounting
    • Show more
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    View Profile

  • VirtusaPolaris

    Get ahead of the competition

    Get ahead of the competition

    On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking...

    Top Services:

    • Call Centers
    • Customer Support
    • Cloud Consulting
    • UI/UX Design
    • Web Design
    • Show more
    Location
    Chennai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • ROI CX Solutions

    Total CX and BPO Services.

    Total CX and BPO Services.

    ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    American Fork, Utah
    Number of Employees
    1000 & Up
    Portfolios Count
    3 Projects Listed
    View Profile
    2.9 2.9 (155)

  • FlairsTech

    Innovation | Talent | Excellence

    Innovation | Talent | Excellence

    FlairsTech has grown rapidly and steadily into the Technology-driven Managed Services Provider (MSP) it is today. Headquartered in Canada, with over 1000 carefully selected talents across our five offices, a global audience of over 100 partners relies daily on our services...

    Top Services:

    • Customer Support
    • Software Development
    • Managed Services
    • Software Testing
    • IT Services
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • Connext Global Solutions

    Your growth is our mission

    Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • CureMD

    Let's Save Lives Together

    Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.3 4.3 (69)

  • Sabio

    Transforming Customer Experiences

    Transforming Customer Experiences

    Sabio Group specializes in crafting brilliant customer experiences by combining data, AI, and personalized journey mapping. With expertise in cloud migration and cutting-edge CX technologies, the company delivers end-to-end solutions that elevate customer interactions. Focused on innovation and customer...

    Top Services:

    • Customer Support
    • Call Centers
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    View Profile
    4.4 4.4 (5)

  • TELUS Digital

    Revolutionizing Customer Experience.

    Revolutionizing Customer Experience.

    TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    View Profile
    4.4 4.4 (285)

  • Upstream BPO

    Excellent People, Exceptional Service

    Excellent People, Exceptional Service

    Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (3)

  • Voice Contact Center

    We create a positive customer experience.

    We create a positive customer experience.

    Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • AI Development
    • BPO
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Denave

    Sales Enablement Partner.

    Sales Enablement Partner.

    Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...

    Top Services:

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.0 4.0 (26)

  • Influx

    Verified Verified by the DesignRush team for authenticity and credibility.
    Influx.com are the experts in on-brand 24/7 customer support, since 2013..

    Influx.com are the experts in on-brand 24/7 customer support, since 2013..

    Influx.com is the #1 on-demand service partner for growing brands. Since 2013, Influx has been trusted by 750+ brands & delivered fully managed, on-brand support, 24/7, on month-to-month plans. Our human + AI teams deliver better customer experience for e-commerce, SaaS, Tech brands worldwide...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • HR Outsourcing
    • AI Development
    • Show more
    Location
    West Hollywood, California
    Number of Employees
    1000 & Up
    Portfolios Count
    2 Projects Listed
    View Profile

  • NICE

    The cloud contact center software leader.

    The cloud contact center software leader.

    NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    Location
    Hoboken, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (30)

  • Mellon Group of Companies

    An award-winning IT Integrator

    An award-winning IT Integrator

    Mellon is a dynamic multinational group providing technology solutions and outsourced services that aim to facilitate the transactions and interactions of organizations with strong consumer businesses, including financial institutions, public utilities, telecommunication providers, and retail. Headquartered...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    View Profile

  • Kimon Services

    Your employee costs, re-imagined lower

    Your employee costs, re-imagined lower

    Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • cxperts

    Outsource with Confidence. Grow with Ease

    Outsource with Confidence. Grow with Ease

    We are a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes...

    Top Services:

    • Customer Support
    Location
    Cheyenne, Wyoming
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $145/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.3 3.3 (7)

  • Axendi

    Value Driven Experience

    Value Driven Experience

    Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    View Profile
    3.4 3.4 (34)

  • ATM Group

    Smarter Tech Real People Better Outcomes

    Smarter Tech Real People Better Outcomes

    ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Leicester, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.5 3.5 (52)

  • NQX (formerly Nordia)

    Canada's Largest Contact Center Partner

    Canada's Largest Contact Center Partner

    NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Laval, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $23/hr
    Portfolios Count
    1 Project Listed
    View Profile
    3.4 3.4 (45)

Services Related to Customer Support

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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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