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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

327 Companies - Rankings updated: August 19, 2026

We evaluate every agency on DesignRush according to expertise credentials and client satisfaction ratings. Some placements are sponsored.

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  • CallTel Communications Limited

    Africa's No.1 Telephone Answering Service Firm.

    Africa's No.1 Telephone Answering Service Firm.

    CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • BPO
    • Show more
    Location
    Lagos, Nigeria
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    View Profile
    3.7 3.7 (3)

  • Moneypenny USA

    America's best phone answering service taking care of your callers

    America's best phone answering service taking care of your callers

    As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Duluth, Georgia
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.9 4.9 (11)
    3.9 3.9 (192)

  • SupportYourApp

    AI-Powered Support-as-a-Service Company Focused on the Tech Industry

    AI-Powered Support-as-a-Service Company Focused on the Tech Industry

    SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Staff Augmentation
    • Show more
    Location
    Wilmington, Delaware
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    17 Projects Listed
    View Profile
    4.9 4.9 (9)
    5.0 5.0 (1)

  • Hugo

    Verified Verified by the DesignRush team for authenticity and credibility.
    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed
    View Profile
    4.8 4.8 (8)
    5.0 5.0 (9)

  • AnswerConnect

    People-powered answering service

    People-powered answering service

    Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (6)
    4.8 4.8 (261)

  • AmeriCall

    Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center.

    Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center.

    Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center and answering services options since 1938. We specialize in creating powerful, efficient, and cost-effective solutions for our clients across the United States and around the world. Our demonstrated suite of...

    Top Services:

    • Call Centers
    Location
    Tacoma, Washington
    Number of Employees
    1000 & Up
    Portfolios Count
    3 Projects Listed
    View Profile
    4.7 4.7 (4)

  • Helpware

    End-to-end CX solutions that delight customers.

    End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.3 4.3 (6)

  • Global Response

    Personalizing Your Business

    Personalizing Your Business

    Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships...

    Top Services:

    • Customer Support
    • Phone Answering Services
    • BPO
    Location
    Margate, Florida
    Number of Employees
    1000 & Up
    Portfolios Count
    4 Projects Listed
    View Profile
    4.5 4.5 (2)
    3.7 3.7 (165)

  • SuperStaff

    Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses .

    Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses .

    SuperStaff can design organizational models that would address your company’s specific pain points. We can develop a strategy and implement solutions that will allow business operations to grow the way stakeholders envisioned it. Allow us to add, subtract or customize outsourcing services depending on...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    1000 & Up
    View Profile
    4.2 4.2 (17)

  • Five Star Solutions

    We Focus On Customer Service So You Can Focus On Your Business.

    We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
    View Profile

  • Flatworld Solutions

    Global BPO Company

    Global BPO Company

    Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...

    Top Services:

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
    View Profile
    3.0 3.0 (2)

  • Invensis

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-

    Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...

    Top Services:

    • Call Centers
    • Accounting
    • Logistics
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Lewisville, Texas
    Number of Employees
    1000 & Up
    Portfolios Count
    4 Projects Listed
    View Profile
    5.0 5.0 (2)

  • RDI Corporation

    Your Partner for Contact Center Support, Data Analytics, and Business Insights.

    Your Partner for Contact Center Support, Data Analytics, and Business Insights.

    At RDI, we believe in winning smart by providing customized, strategic solutions to our clients. Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning...

    Top Services:

    • Market Research
    • Phone Answering Services
    • Digital Strategy
    Location
    Cincinnati, Ohio
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $100/hr
    View Profile
    3.3 3.3 (67)

  • Comdata Czech

    We are professionals in the field of customer care and outsourcing with more than 20 years of experi

    We are professionals in the field of customer care and outsourcing with more than 20 years of experi

    About Comdata Comdata is a leading global provider of customer communication and process management services. We help clients maximize their customer value...

    Top Services:

    • Phone Answering Services
    Location
    Prague, Czech Republic
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $100/hr
    View Profile
    3.0 3.0 (18)

  • Scicom MSC Berhad

    Total Customer Delight

    Total Customer Delight

    Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Altius

    Realise your potential

    Realise your potential

    We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Navi Mumbai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.9 3.9 (231)

  • Sonic HealthPlus

    Australia's most trusted provider of occupational health and general medicine services...

    Top Services:

    • Phone Answering Services
    Location
    Perth, Australia
    Number of Employees
    1000 & Up
    View Profile
    2.0 2.0 (6)

  • Telstra Health

    Telstra Health is Australia's largest ehealth company, supporting governments, health and aged care providers to shape a more connected future for healthcare...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Melbourne, Australia
    Number of Employees
    1000 & Up
    View Profile
    4.2 4.2 (20)

  • SSG

    Agnostic AI Solutions

    Agnostic AI Solutions

    Outsourced Customer Response Solutions...

    Top Services:

    • Phone Answering Services
    Location
    Waco, Texas
    Number of Employees
    1000 & Up
    View Profile

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (23)

  • VirtusaPolaris

    Get ahead of the competition

    Get ahead of the competition

    On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking...

    Top Services:

    • Call Centers
    • Customer Support
    • Cloud Consulting
    • UI/UX Design
    • Web Design
    • Show more
    Location
    Chennai, India
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • ROI CX Solutions

    Total CX and BPO Services.

    Total CX and BPO Services.

    ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    American Fork, Utah
    Number of Employees
    1000 & Up
    Portfolios Count
    3 Projects Listed
    View Profile
    2.9 2.9 (155)

  • Voice Contact Center

    We create a positive customer experience.

    We create a positive customer experience.

    Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • AI Development
    • BPO
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Kimon Services

    Your employee costs, re-imagined lower

    Your employee costs, re-imagined lower

    Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • Axendi

    Value Driven Experience

    Value Driven Experience

    Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    View Profile
    3.4 3.4 (34)

  • ATM Group

    Smarter Tech Real People Better Outcomes

    Smarter Tech Real People Better Outcomes

    ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Leicester, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.5 3.5 (52)

Phone Answering Services Specializations

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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding phone answering services. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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