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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • Doctor Management Services

    Maximize Your Revenue

    Maximize Your Revenue

    A U.S.-based medical management partner that supports physicians by streamlining operations, reducing administrative burdens, and allowing providers to focus on delivering quality patient care...

    Top Services:

    • Customer Support
    • Business Consulting
    Location
    Anaheim, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (10)

  • Infomaze One

    Simplifying Operations For Growing Businesses

    Simplifying Operations For Growing Businesses

    Streamline your operations with our effortless back-office support. Focus on growth while we handle the details. Outsource services such as data entry, CRM support, bookkeeping, and email management delivered by experienced professionals in India. Learn more and get started today!...

    Top Services:

    • IT Services
    • Big Data Analytics
    • IT Compliance Solution
    • BPO
    • Accounting
    • Show more
    Location
    Mysuru, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (5)

  • AmityCare Medical Solutions

    Your Partner In Medical Billing

    Your Partner In Medical Billing

    AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...

    Top Services:

    • Business Consulting
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Allen, Texas
    Number of Employees
    50 - 99
    View Profile

  • Debug Security

    Secure Your Digital World With Confidence

    Secure Your Digital World With Confidence

    Debug Security is a cybersecurity firm focused on identifying and fixing digital security weaknesses. Through ethical hacking, penetration testing, and vulnerability assessments, the company helps organizations strengthen their systems and protect sensitive data from evolving cyber threats...

    Top Services:

    • Cybersecurity
    • IT Services
    • IT Compliance Solution
    • IoT
    • Wearables
    • Show more
    Location
    Mirpur, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • AAA Outsourcing

    Simple Steps To Work With Us

    Simple Steps To Work With Us

    We deliver reliable outsourcing solutions for travel, real estate, eCommerce, healthcare, manufacturing, IT, and more, helping businesses streamline operations, reduce costs, and scale efficiently with skilled, dedicated teams...

    Top Services:

    • Digital Marketing
    • BPO
    • Customer Support
    • Accounting
    • Show more
    Location
    Mohali, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
    View Profile

  • USA Outsource Today

    Outsource Smarter Grow Faster

    Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    View Profile

  • ZID Packaging Design Studio

    We Provide Packaging Design Solutions

    We Provide Packaging Design Solutions

    ZID Packaging Design Studio is a packaging design and production company specializing in custom packaging solutions for businesses across various industries. The company provides end-to-end services, from concept development and branding to manufacturing and global delivery...

    Top Services:

    • Package Design
    • Customer Support
    • Design Services
    • Print Design
    • Show more
    Location
    Zhaoqing, China
    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Ferio Solutions

    Where Innovation Meets Execution

    Where Innovation Meets Execution

    Ferio Solutions is a Business Process Outsourcing company helping US businesses and healthcare providers through customer support, dedicated offshore teams, lead generation, medical billing, and revenue cycle management (RCM), delivering scalable solutions that drive efficiency and growth...

    Top Services:

    • Affiliate Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Show more
    Location
    Rawalpindi, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (25)

  • Hauberk Consulting

    Your Trusted Back-Office Outsourcing Services

    Your Trusted Back-Office Outsourcing Services

    Hauberk Consulting is a Shared Services Center that provides outsourced business support solutions for startups, SMEs, and growing organizations across the GCC region. The company helps businesses streamline operations through integrated HR, IT, marketing, finance, and operational support services delivered...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • Accounting
    • IT Services
    • Customer Support
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (3)

  • Answer United

    Award Winning Quality Driven

    Award Winning Quality Driven

    For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Kalamazoo, Michigan
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile
    3.7 3.7 (23)

  • Amazon Attestation Services

    Trusted By Thousands Of Clients

    Trusted By Thousands Of Clients

    Amazon Attestation Services is a UAE-based agency providing fast and reliable document attestation, legal translation, visa processing, and PRO services. We handle MOFA, embassy, and consulate attestation for 150+ countries, ensuring smooth and compliant processing for individuals and businesses across all...

    Top Services:

    • Public Relations
    • Creative Services
    • HR Outsourcing
    • Transcription Services
    • Accounting
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1000/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.5 4.5 (268)

  • Prospecto

    Experts In B2B Telephone Prospecting In Quebec

    Experts In B2B Telephone Prospecting In Quebec

    Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...

    Top Services:

    • CRO
    • CRM Consulting
    • Business Consulting
    • Call Centers
    • BPO
    • Show more
    Location
    Victoriaville, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.6 4.6 (34)

  • Mercatus Outsourcing

    Service And Solution Provider For Your Business

    Service And Solution Provider For Your Business

    Mercatus Outsourcing is a BPO and IT service provider, offering multilingual customer support, back-office support, B2B Lead Generation and scalable business solutions for companies across Europe and global markets. Based in Bulgaria and operating within the EU, we combine operational efficiency, reliable...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • HR Outsourcing
    • Market Research
    • Show more
    Location
    Sofia, Bulgaria
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    View Profile

  • Malakos Healthcare Solutions

    Empowering Healthcare Providers

    Empowering Healthcare Providers

    Malakos Healthcare Solutions is a U.S. focused medical billing and revenue cycle management company helping healthcare practices improve reimbursements, reduce claim denials, and streamline billing operations. We support specialties including chiropractic, pain management, physical therapy, behavioral health...

    Top Services:

    • Customer Support
    • IT Services
    • BPO
    • Call Centers
    • Business Consulting
    • Show more
    Location
    Cheyenne, Wyoming
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Portfolios Count
    1 Project Listed
    View Profile

  • Bitrupt

    Software. Design. Innovation.

    Software. Design. Innovation.

    Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...

    Top Services:

    • Web Development
    • Software Development
    • Mobile App Development
    • UI/UX Design
    • Customer Support
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
    View Profile
    5.0 5.0 (1)

  • LimTC

    Where Top Talent Delivers Limitless Results

    Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • Star Billing Solutions

    Experience You Can Trust

    Experience You Can Trust

    Star Billing Solutions is a medical billing and revenue cycle management (RCM) company that helps healthcare providers improve financial performance through accurate, compliant, and efficient billing services. The company specializes in streamlining billing workflows, reducing claim denials, and accelerating...

    Top Services:

    • BPO
    • Customer Support
    • Transcription Services
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Phoenix, Arizona
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Munzai Solutions

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed
    View Profile
    4.8 4.8 (18)

  • Espial Solutions

    Connecting Brands

    Connecting Brands

    A global Digital Marketing Agency helping brands streamline and scale their business with bespoke SEO, Social Media Marketing, PPC, Email Marketing, Content Marketing, Database generation, Lead Generation, Branding, and Website development solutions. We help you grow your business online...

    Top Services:

    • SEO
    • Digital Marketing
    • WordPress Website Design
    • Digital Services
    • Social Media Marketing
    • Show more
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (8)
    4.4 4.4 (38)

  • MCVO Talent Outsourcing

    MCVO Talent Resource Services

    MCVO Talent Resource Services

    Philippines Outsourcing Company with sales office in Chicago that provides talented staff to small businesses in the US...

    Top Services:

    • Branding
    • Print Design
    • Logo Design
    • Web Design
    • Video Production
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.8 4.8 (7)
    5.0 5.0 (1)

  • WartinLabs

    Built For Entrepreneurs

    Built For Entrepreneurs

    We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • AI Development
    • IoT
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.8 4.8 (7)

  • Westpark Communications

    A Call Center Suited to Your Needs

    A Call Center Suited to Your Needs

    Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Spring, Texas
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.8 4.8 (133)

  • OnBrand24

    A leading customer support services provider

    A leading customer support services provider

    OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies...

    Top Services:

    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Market Research
    • Show more
    Location
    Beverly, Massachusetts
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.0 4.0 (12)

  • Famefact

    First In Socialtainment!

    First In Socialtainment!

    Emerging from Berlin, Famefact is a top-tier Social Media Agency with a deep understanding of the digital realm and a strong passion for online media. Established in 2009, we've been dedicated to enhancing brands' presence in the digital world. By combining market knowledge, creativity, and cutting-edge...

    Top Services:

    • Social Media Marketing
    • Customer Support
    • Advertising
    • Business Consulting
    • Creative Services
    • Show more
    Location
    Berlin, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $120/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.7 4.7 (4)
    4.7 4.7 (12)

  • CTIC

    We Solve "IT"

    We Solve "IT"

    We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established...

    Top Services:

    • Managed Services
    • IT Services
    • Cybersecurity
    • IT Compliance Solution
    • Staff Augmentation
    • Show more
    Location
    Lima, Peru
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (4)

  • Face for Business

    Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Burscough, United Kingdom
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.6 4.6 (3)
    5.0 5.0 (102)

  • CDMSoftech Solution Pvt Ltd

    Delivering Excellent

    Delivering Excellent

    Hire your best team for your data entry entry requirement...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Market Research
    • Email Marketing
    • Show more
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $4/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.6 4.6 (3)
    4.5 4.5 (8)

  • Win-Pro Consultancy

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Over 30 years of experience in the IT Solutions and IT Support, Win-Pro is an institutional powerhouse delivering unparalleled standards to organizations across Singapore, Johor Bahru, and Kuala Lumpur. Our Outsourced IT Managed Services Company is leading the way with IT services for business...

    Top Services:

    • IT Services
    • Customer Support
    • Managed Services
    • Cybersecurity
    • Cloud Consulting
    • Show more
    Location
    Singapore, Singapore
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.9 4.9 (259)

  • Alltel Australia

    Were your one-stop-shop for all your business telecommunication needs. With Alltel, you can expect reliable service, dependable support, and leading technology...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    • Customer Support
    • Managed Services
    • Show more
    Location
    Wheelers Hill, Australia
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (2)
    4.1 4.1 (76)

  • Agency Y

    Developing Companies That Endure

    Developing Companies That Endure

    We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    • Show more
    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.9 4.9 (40)

  • Wexpand

    HR Management Done Right

    HR Management Done Right

    Tapping into the potential of North American markets, our HR firm specializes in connecting high-level talent from Mexico to your business. Our team specializes in recruitment, administration and management services that drive success for both employers and employees alike. We are committed to helping you...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Guadalajara, Mexico
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.5 4.5 (2)
    4.4 4.4 (25)

  • Polishsys Technologies

    Designing websites that drive results.

    Designing websites that drive results.

    At our website design agency, we specialize in creating custom websites for businesses in the handyman, power washing, cleaning, painting, and junk removal industries. We also have experience designing e-commerce and affiliate websites, as well as travel affiliate websites and portfolios. Whether you're...

    Top Services:

    • Web Design
    • WordPress Website Design
    • eCommerce Development
    • Graphic Design
    • Logo Design
    • Show more
    Location
    Lucknow, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.9 4.9 (75)

  • Answering Service Care, LLC.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.4 4.4 (144)

  • Bandalier

    Bringing people and organizations together

    Bringing people and organizations together

    We establish connections between rapidly expanding enterprises and skilled individuals who are poised to advance in their careers. Our outsourced customer support approach involves equipping client companies and their newly formed teams with the necessary resources and assistance to achieve remarkable...

    Top Services:

    • Call Centers
    Location
    Binghamton, New York
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile
    4.5 4.5 (2)
    2.5 2.5 (2)

  • Ascendro

    Helping companies grow.

    Helping companies grow.

    Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...

    Top Services:

    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • Show more
    Location
    Bad Nauheim, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    55 Projects Listed
    View Profile
    4.5 4.5 (2)
    5.0 5.0 (3)

  • Raise Networks

    Taking your IT Infrastructure to New Heights

    Taking your IT Infrastructure to New Heights

    As a Technology service provider, we are experts on managing clients IT enviroments which consits On-Prem, Data Centers, Hybrid model and Cloud operations. We are specilized on preparing startups to IPO readiness on thier IT enviroment and expertize on SecOps streagegies and audit ready...

    Top Services:

    • IT Services
    • Mobile App Development
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • Show more
    Location
    San Jose, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (1)

  • Protovo Solutions

    Simplifying Your Digital Needs With Unlimited Skills

    Simplifying Your Digital Needs With Unlimited Skills

    Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...

    Top Services:

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Show more
    Location
    Bhilwara, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (7)

  • Intelus

    Elevate Your Metrics with Intelus

    Elevate Your Metrics with Intelus

    Intelus specializes in Intelligence-Driven LinkedIn Marketing. We prioritize sales, conversions, and retention to help you meet your financial goals...

    Top Services:

    • Customer Support
    • HR Outsourcing
    Location
    Athens, Alabama
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed
    View Profile
    5.0 5.0 (27)

  • My Biz Consulting LLC

    The Best Business Solutions in One Place.

    The Best Business Solutions in One Place.

    My Biz Consulting LLC is a business consulting and solutions firm helping entrepreneurs, small businesses, organizations, and growing companies turn ideas into structured, executable strategies...

    Top Services:

    • Reputation Management
    • Web Development
    • AEO
    • SEO
    • Advertising
    • Show more
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $175/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (20)

  • Signius Communications

    Cell Center Services You Can Count On

    Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Covenir

    We know technology is a means to an end for insurers — a tool to help process business effectively and efficiently. But technology is only a part of your toolkit. That’s why we’ve complemented it with a suite of industry leading business-process-outsourcing (BPO) services that are customized to your...

    Top Services:

    • Customer Support
    Location
    Worcester, Massachusetts
    Number of Employees
    Under 49
    View Profile
    3.8 3.8 (4)

  • HiredSupport

    The #1 Customer Service Outsourcing & BPO Company

    The #1 Customer Service Outsourcing & BPO Company

    With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Rancho Cucamonga, California
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • CPC

    Optimize The Experience.

    Optimize The Experience.

    CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Manhattan Beach, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Limeup

    Application & Software Development Company

    Application & Software Development Company

    Limeup is a global application and software development company that turns complex ideas into powerful digital solutions. We help B2B and enterprise clients build high-quality digital products that enable scalable growth...

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    • Software Development
    • Mobile App Development
    • AI Development
    • Blockchain
    • Web Development
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    Location
    London, United Kingdom
    Number of Employees
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    Minimal Budget
    $10,000 - $25,000
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    5.0 5.0 (17)

  • CoderzHub

    Where Ideas Turn Into Scalable Products.

    Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Top Services:

    • Mobile App Development
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    • eCommerce Development
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    Location
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    Number of Employees
    Under 49
    Average Hourly Rate
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    Minimal Budget
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  • Idi Oumarou

    Secure And Reliable Websites For Professionals

    Secure And Reliable Websites For Professionals

    Idi Oumarou is an independent web designer who builds secure, reliable, and professional websites for lawyers, accountants, consultants, and other professional services firms. He provides fixed-price website packages with fast turnaround times, offering mobile-friendly design, SEO setup, analytics, privacy...

    Top Services:

    • Business Consulting
    • Customer Support
    • Staff Augmentation
    • WordPress Website Design
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    Location
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    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
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  • Concert8

    With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals...

    Top Services:

    • Customer Support
    • Call Centers
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    Location
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    Number of Employees
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  • Konnektors Technologies

    Konnektors provides Business Development Support across a range business sectors primarily in the USA, Singapore, Australia, New Zealand, Malaysia and Internationally...

    Top Services:

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  • The BPO Network

    Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner. We work...

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    Location
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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