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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

327 Companies - Rankings updated: August 19, 2026

Each agency undergoes DesignRush evaluation for professional expertise and genuine client satisfaction to assist your search. Some featured placements are paid.

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  • Jill's Office

    Delightful 24/7 Virtual Receptionists.

    Delightful 24/7 Virtual Receptionists.

    Headquartered in Utah, our team is composed of professional receptionists who are not only experts in their field but trained in giving your customers a WOW experience...

    Top Services:

    • Phone Answering Services
    Location
    Ogden, Utah
    Number of Employees
    100 - 249
    View Profile
    4.7 4.7 (248)

  • InTouch Call Center

    Elevating Customer Communications

    Elevating Customer Communications

    InTouch offers comprehensive call center solutions that enhance customer communications and support business growth. Its services range from call screening and appointment scheduling to 24/7 live operators and custom answering services for various industries. InTouch's professional team ensures seamless...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    Martinsburg, West Virginia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.2 4.2 (10)

  • Logical Moderator Solutions

    Innovation is the key to sustainability!

    Innovation is the key to sustainability!

    LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Call Serv Limited

    Taking ownership of every call and providing a quality experience the first time, every time.

    Taking ownership of every call and providing a quality experience the first time, every time.

    As a CCaaS our range of call center services includes customer care, telesurveys, customer contact, marketing services, web chats, email responses, technical support and work desk, customer insights, and data analysis. As a business process outsourcing provider in Trinidad and Tobago, we are committed to...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chaguanas, Trinidad and Tobago
    Number of Employees
    100 - 249
    Average Hourly Rate
    $9/hr
    View Profile

  • Abby Connect

    Capture Every Opportunity

    Capture Every Opportunity

    Abby Connect is your A.I.-assisted human receptionist bringing top-notch customer service experts and technology together to turn your phone into a customer-delighting, lead capturing, revenue generating machine...

    Top Services:

    • Phone Answering Services
    Location
    Houston, Texas
    Number of Employees
    100 - 249
    View Profile
    4.4 4.4 (119)

  • Loop Contact Solutions

    American quality call center and outsoured services at Philippine rates

    American quality call center and outsoured services at Philippine rates

    Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    4.9 4.9 (18)

  • AnswerFirst Communications

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (469)

  • Med Communications

    Global Medical Affairs Service Provider

    Global Medical Affairs Service Provider

    Med Communications is a leading provider of comprehensive global medical affairs services, including medical information contact centers, scientific content development, and pharmacovigilance. www.medcommunications.com...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Memphis, Tennessee
    Number of Employees
    100 - 249
    View Profile
    4.8 4.8 (4)

  • HelloSells

    Putting You in the lead.24/7 Lead Qualification and capture service

    Putting You in the lead.24/7 Lead Qualification and capture service

    HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    Location
    Portland, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    View Profile
    3.5 3.5 (4)

  • ipSCAPE

    Incredible Customer Experiences start with ipSCAPE!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Sydney, Australia
    Number of Employees
    100 - 249
    View Profile
    5.0 5.0 (11)

  • LegalVision

    A tech-driven commercial law firm with a commitment to innovation!...

    Top Services:

    • Phone Answering Services
    Location
    Surry Hills, Australia
    Number of Employees
    100 - 249
    View Profile
    4.8 4.8 (212)

  • Hit Rate Solutions

    Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000
    View Profile
    3.0 3.0 (4)

  • Legal Call 24

    Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Kingston, Canada
    Number of Employees
    100 - 249
    View Profile
    3.7 3.7 (3)

  • OfficeFront

    Telephone Answering - Call Handling - Virtual Receptionist - Virtual Switchboard - Virtual Offices - Serviced Offices - Meeting Room Hire - Nationwide Business Address...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    London, United Kingdom
    Number of Employees
    100 - 249
    View Profile
    5.0 5.0 (18)

  • Lawyerist

    Building Something Different

    Building Something Different

    Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices...

    Top Services:

    • Phone Answering Services
    • Business Consulting
    Location
    Minneapolis, Minnesota
    Number of Employees
    100 - 249
    View Profile
    3.0 3.0 (2)

  • TigerTel

    Professional Call Centre & 24/7 Live Answering Service

    Professional Call Centre & 24/7 Live Answering Service

    TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Dartmouth, Canada
    Number of Employees
    100 - 249
    View Profile

  • OfficeHQ

    Virtual reception & call answering services to suit any business

    Virtual reception & call answering services to suit any business

    Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Sydney, Australia
    Number of Employees
    100 - 249
    View Profile
    4.9 4.9 (60)

  • Extend Communications

    Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Ontario, Canada
    Number of Employees
    100 - 249
    View Profile
    3.8 3.8 (17)

  • Ascent BPO Services

    BPO Company India | Call Center Outsourcing | Ascent BPO

    BPO Company India | Call Center Outsourcing | Ascent BPO

    We are offering Data Entry Projects, Data Entry Services,BPO Services, Call Center and data Entry Process Outsourcing Services to our valued clients, Noida, India...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.2 4.2 (294)

  • YourDailyTask

    Your Task Next!

    Your Task Next!

    YourDailyTask provides world class virtual assistants from india for entrepreneurs, small businesses and busy professionals. We help them to do time-intensive tasks such as web research and document creation which in turn helps them to concentrate on the important part of core business...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Email Marketing
    • Show more
    Location
    Mumbai, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Telelink Answering Service

    Our mission is to respond to every call as if it's the only one that matters.

    Our mission is to respond to every call as if it's the only one that matters.

    Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    St. John's, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $37/hr
    Minimal Budget
    Under $1,000
    View Profile

  • MyTasker

    We are your go-to partner, assisting you in all your business and personal tasks. Our team of experienced and efficient virtual assistants have a result-oriented approach for every task, ensuring that you get your work DONE on time...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Kolkata, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (137)

  • Smith.ai

    Customer engagement powered by AI

    Customer engagement powered by AI

    Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Los Altos, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    View Profile

  • Eminenture

    Innovation Driven Transformation

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile
    3.8 3.8 (151)

  • Proglobalbusinesssolutions

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    PGBS, a reliable BPO company provides high-quality services like customer support, photo editing, video editing, data cleansing, 3D modeling, 3D rendering, eBook conversion, and graphic designs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Video Production
    • Product Design
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    100 - 249
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (6)

  • AnswerForce

    Top class phone answering services

    Top class phone answering services

    AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Portland, Oregon
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.9 4.9 (136)

  • Odondo

    Agile Customer Service That Scales With Demand

    Agile Customer Service That Scales With Demand

    Odondo's distributed, on-demand model gives clients access to experienced, high-quality agents that deliver better customer service at a lower cost...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    London, United Kingdom
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (22)

  • Specialty Answering Service

    Fitting your call center requirements ideally

    Fitting your call center requirements ideally

    SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    100 - 249
    View Profile
    4.8 4.8 (858)

  • Direct Line Tele Response

    24/7 Live Answering and Call Center Services

    24/7 Live Answering and Call Center Services

    Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365...

    Top Services:

    • Phone Answering Services
    • Digital Marketing
    Location
    Berkeley, California
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    4.9 4.9 (74)

  • Global Help Desk Services

    GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.

    GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.

    Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work"​. That's our specialty...

    Top Services:

    • BPO
    • Phone Answering Services
    • IT Services
    Location
    Hartford, Connecticut
    Number of Employees
    100 - 249
    View Profile
    4.1 4.1 (12)

  • Davinci

    Spaces and Services to grow your business.

    Spaces and Services to grow your business.

    Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Salt Lake City, Utah
    Number of Employees
    100 - 249
    View Profile
    3.7 3.7 (3)

  • SSR Techvision

    World-class outbound solutions in the US

    World-class outbound solutions in the US

    Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.7 3.7 (95)

  • SureCall

    Focused on Customer Satisfaction

    Focused on Customer Satisfaction

    SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (5)

  • The Message Centre

    TMC is the business support partner for every industry.

    TMC is the business support partner for every industry.

    We answer your phone calls and emails so you can focus on your business. At TMC, we provide a range of virtual assistance services in Australia. Our team can manage calls and emails, make client bookings, cleanse your data, administer your payroll, provide technical support and even host an inbound number for...

    Top Services:

    • Phone Answering Services
    • BPO
    Location
    Heidelberg West, Australia
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile

  • Call Management Resources

    Answering calls since '59!

    Answering calls since '59!

    For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today!...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Columbus, Ohio
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (5)

  • Outsourced VA

    Support that changes your business life.

    Support that changes your business life.

    Outsourced VA, who has been in the business since 2009, is a Business Support Outsourcing (BSO) providing virtual support assistant that aims to take away tedious tasks so that clients can focus on income-generating activitieschanging how they do business and allowing them to go to the next level...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Transcription Services
    • Show more
    Location
    Iloilo City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    View Profile
    4.6 4.6 (3)

  • TWC IT Solutions

    Integrating Systems, Connecting Continents.

    Integrating Systems, Connecting Continents.

    TWC IT Solutions is a premier system integrator, delivering world-class IT & Communication services. With a 90 NPS score, over 3,000 clients, and key partnerships with Microsoft, Cisco, and Samsung, our global reach extends from our UK base to the US and Asia...

    Top Services:

    • IT Services
    • Managed Services
    • Cybersecurity
    • Cloud Consulting
    • Call Centers
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    5.0 5.0 (16)

  • SwiftCare Billing LLC

    Precision Billing, Maximum Revenue, Minimal Risk.

    Precision Billing, Maximum Revenue, Minimal Risk.

    Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    Evesham, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    3 Projects Listed
    View Profile
    4.3 4.3 (1)

  • Digitech Outsourcing Solution

    We serve Success

    We serve Success

    We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Show more
    Location
    Rehoboth Beach, Delaware
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.3 4.3 (1)
    3.0 3.0 (4)

  • Dedicated Office

    We'll Cover The Phones You Focus On Your Business

    We'll Cover The Phones You Focus On Your Business

    Premier virtual receptionist & call center services in Frisco, TX. Our professional team + AI tech delivers 24/7 call answering, appointment scheduling, and customer support for DFW businesses. Turn chaos into calm quiet offices, happy clients...

    Top Services:

    • Phone Answering Services
    Location
    Frisco, Texas
    Number of Employees
    50 - 99
    View Profile
    4.5 4.5 (94)

  • USA Outsource Today

    Outsource Smarter Grow Faster

    Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    View Profile

  • Message Direct

    The 24/7 Call Answering Specialists

    The 24/7 Call Answering Specialists

    Message Direct is the longest established and highest rated UK call answering service...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Ferndown, United Kingdom
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile
    3.6 3.6 (65)

  • Joyno Inc.

    Inspiring Joy We Serve We Deliver.

    Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Synthflow AI

    Human Conversations, Automated Results.

    Human Conversations, Automated Results.

    Synthflows no-code platform lets you quickly create human-like AI voice agents that cold call, answer inbound inquiries, and schedule appointments 24/7. Automate your phone interactions with natural, intelligent conversations that drive productivity and growth...

    Top Services:

    • Phone Answering Services
    • AI Development
    Location
    Berlin, Germany
    Number of Employees
    50 - 99
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
    View Profile

  • XACT

    XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Unity, Maine
    Number of Employees
    50 - 99
    View Profile

  • Vallu

    Premium Answering Services for Law Firms.

    Premium Answering Services for Law Firms.

    VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Mesa, Arizona
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile

  • Dalerio Consulting

    Top Provider of Outsourcing and Customer Support

    Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Durres, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed
    View Profile
    4.3 4.3 (7)

  • Answering Agent

    Turn Every Caller Into A Member

    Turn Every Caller Into A Member

    Answering Agent eliminates the cost and limitations of traditional answering services. Available day and night, it qualifies leads, schedules appointments, and promotes offers with precision and consistency...

    Top Services:

    • AI Development
    • Phone Answering Services
    Location
    Castle Rock, Colorado
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • The Acme Solutions

    Delivering Dependable Customer Support

    Delivering Dependable Customer Support

    We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...

    Top Services:

    • BPO
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    St. Petersburg, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Portfolios Count
    2 Projects Listed
    View Profile

  • ContactWorks

    Flexible. Scalable. Exceptional

    Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...

    Top Services:

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
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Phone Answering Services Specializations

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Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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