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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

327 Companies - Rankings updated: August 19, 2026

Each agency undergoes DesignRush evaluation for professional expertise and genuine client satisfaction to assist your search. Some featured placements are paid.

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  • Munzai Solutions

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed
    View Profile
    4.8 4.8 (18)

  • LeadBuds

    Transforming Sales Growth Through Science

    Transforming Sales Growth Through Science

    LeadBuds is a specialized B2B lead generation company that leverages over a decadmpowerment. Built on trust and reliability, LeadBuds delivers consistent value through tailored LinkedIn and email campaigns designed to connect you directly with decision-makers and enhance conversion rates seamlessly...

    Top Services:

    • Email Marketing
    • Business Consulting
    • BPO
    • Market Research
    • Phone Answering Services
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.9 4.9 (10)

  • Westpark Communications

    A Call Center Suited to Your Needs

    A Call Center Suited to Your Needs

    Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Spring, Texas
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.8 4.8 (133)

  • Answering365

    They Call. We Answer.

    They Call. We Answer.

    As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile
    4.8 4.8 (5)
    4.5 4.5 (27)

  • OnBrand24

    A leading customer support services provider

    A leading customer support services provider

    OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies...

    Top Services:

    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Market Research
    • Show more
    Location
    Beverly, Massachusetts
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.0 4.0 (12)

  • Orca

    Orca was the brainchild of David Toner back in 2010. David, a Chartered Accountant by profession and former tax consultant with the worlds leading professional services organisation, PwC, wanted to bring a new level of professionalism and service excellence to the outsourcing industry...

    Top Services:

    • Phone Answering Services
    Location
    Wrexham, United Kingdom
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.3 4.3 (72)

  • eReceptionist

    eReceptionist helps you communicate with your customers, your way. Use a phone system you can count on, so you never miss a call again...

    Top Services:

    • Phone Answering Services
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (3)

  • TAS United

    Highest Quality, Call Center Services with Superior Customer Support.

    Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    San Antonio, Texas
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (3)
    3.9 3.9 (14)

  • Face for Business

    Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Burscough, United Kingdom
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.6 4.6 (3)
    5.0 5.0 (102)

  • Answering Adelaide

    Personalised 24 hour Australia wide answering service for all of your messaging needs. Calls are always taken in Australia 24 hours a day...

    Top Services:

    • Phone Answering Services
    Location
    Ridgehaven, Australia
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (3)
    4.5 4.5 (8)

  • CDMSoftech Solution Pvt Ltd

    Delivering Excellent

    Delivering Excellent

    Hire your best team for your data entry entry requirement...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Market Research
    • Email Marketing
    • Show more
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $4/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.6 4.6 (3)
    4.5 4.5 (8)

  • Call Porter

    Lead Intake Done For You

    Lead Intake Done For You

    is the #1 Real Estate Call Center with unmatched call answering service and outbound cold calling for real estate investors!...

    Top Services:

    • Phone Answering Services
    Location
    St. Peters, Missouri
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (3)
    4.9 4.9 (77)

  • PAS

    A virtual office/call answering service that helps businesses grow through not missing vital sales calls and at a fraction of the cost of hiring new staff...

    Top Services:

    • Phone Answering Services
    Location
    Galway, Ireland
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (2)

  • Alltel Australia

    Were your one-stop-shop for all your business telecommunication needs. With Alltel, you can expect reliable service, dependable support, and leading technology...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    • Customer Support
    • Managed Services
    • Show more
    Location
    Wheelers Hill, Australia
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (2)
    4.1 4.1 (76)

  • Best Reception

    Best Reception was established in 2006 and offers Virtual Reception services for businesses and organisations of all sizes. We are based in the UK and are currently answering thousands of calls per week for our clients...

    Top Services:

    • Phone Answering Services
    Location
    Ware, United Kingdom
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (2)
    4.1 4.1 (36)

  • Polishsys Technologies

    Designing websites that drive results.

    Designing websites that drive results.

    At our website design agency, we specialize in creating custom websites for businesses in the handyman, power washing, cleaning, painting, and junk removal industries. We also have experience designing e-commerce and affiliate websites, as well as travel affiliate websites and portfolios. Whether you're...

    Top Services:

    • Web Design
    • WordPress Website Design
    • eCommerce Development
    • Graphic Design
    • Logo Design
    • Show more
    Location
    Lucknow, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.9 4.9 (75)

  • Answering Service Care, LLC.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.4 4.4 (144)

  • The Wolf Marketing

    Where Marketing Means Expansion

    Where Marketing Means Expansion

    Supercharge your brand's success with The Wolf Marketing, your go-to source for top-tier digital marketing services in the US, Canada, and other parts of the world. We're not just a team; we're digital storytellers, design virtuosos, and business growth enthusiasts rolled into one. From crafting eye-catching...

    Top Services:

    • SEO
    • Digital Marketing
    • Social Media Marketing
    • PPC
    • Web Design
    • Show more
    Location
    Ottawa, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $56/hr
    Minimal Budget
    Under $1,000
    View Profile
    2.3 2.3 (1)
    4.6 4.6 (20)

  • Endicott

    Call Center Excellence

    Call Center Excellence

    Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    • Digital Marketing
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    View Profile
    2.4 2.4 (1)

  • Internet Nerdz

    Trusted Advisors, VARs, Managed IT & Technology Broker Services.

    Trusted Advisors, VARs, Managed IT & Technology Broker Services.

    Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...

    Top Services:

    • IT Services
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Show more
    Location
    Pensacola, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.3 4.3 (1)
    4.3 4.3 (11)

  • Responsive Answering Service

    24/7 Virtual Receptionist & Answering Services

    24/7 Virtual Receptionist & Answering Services

    Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Coral Gables, Florida
    Number of Employees
    Under 49
    View Profile
    4.3 4.3 (1)
    4.8 4.8 (22)

  • WebCraftio

    Websites That Work, Designs That Wow

    Websites That Work, Designs That Wow

    WebCraftio is a UK-based digital agency specializing in crafting bespoke websites, e-commerce stores, and innovative web solutions. We blend creativity and technology to deliver user-centric designs, seamless Shopify experiences, and cutting-edge digital transformations tailored to empower businesses in the...

    Top Services:

    • AI Development
    • UI/UX Design
    • eCommerce Development
    • Web Development
    • SEO
    • Show more
    Location
    Derby, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $120/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)

  • Lead Wolf

    Built To Capture Leads, Book Calls, and Drive Growth

    Built To Capture Leads, Book Calls, and Drive Growth

    Were a San Diego-based creative and digital marketing agency helping local and national brands generate more traffic, leads, and conversions. From Google Ads to studio-quality content, everything we do is built to deliver measurable business outcomes not vanity metrics...

    Top Services:

    • Digital Marketing
    • PPC
    • Video Production
    • Digital Strategy
    • Content Marketing
    • Show more
    Location
    San Diego, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (19)

  • Midwest Answer

    Your Trusted Partner in Seamless Communication.

    Your Trusted Partner in Seamless Communication.

    Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible and responsive...

    Top Services:

    • Phone Answering Services
    Location
    Quincy, Illinois
    Number of Employees
    Under 49
    View Profile

  • Freetech Solutions

    We are experts in Contact Center and Unified Communications products and services...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Cordoba, Argentina
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (5)

  • Starry Solutions

    Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!

    Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!

    Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    San Diego, California
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • Airova

    Powering The Future Of Business

    Powering The Future Of Business

    Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • AI Development
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • USAnswer

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Maine
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (10)

  • CPC

    Optimize The Experience.

    Optimize The Experience.

    CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Manhattan Beach, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Mannex IT Solutions

    Professional Technology Assistance

    Professional Technology Assistance

    At Mannex IT Solutions we pride ourselves on our professionalism, attention to detail and commitment to excellence...

    Top Services:

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Show more
    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $31/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • Datamark

    Your Preferred Outsourcing Vendor.

    Your Preferred Outsourcing Vendor.

    DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Managed Services
    • Show more
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (9)

  • Back Office Betties

    Virtual Assistants & Legal Answering

    Virtual Assistants & Legal Answering

    Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Scottsdale, Arizona
    Number of Employees
    Under 49
    View Profile

  • Global Call Forwarding

    Expert Call Answering & Management Solutions

    Expert Call Answering & Management Solutions

    Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Delray Beach, Florida
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (105)

  • rethinkCX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures...

    Top Services:

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    Under 49
    View Profile

  • Parkway Message Center

    Professional Live Answering Services

    Professional Live Answering Services

    Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...

    Top Services:

    • Call Centers
    Location
    Rosendale, New York
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (1)

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • Reception 247

    Live Receptionist & Call Answering Service

    Live Receptionist & Call Answering Service

    Reception 24/7 is a live receptionist and call answering service for businesses large and small...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Orlando, Florida
    Number of Employees
    Under 49
    View Profile

  • 24-7MedCare

    24-7MedCare focuses on providing exceptional medical answering services when and where it is needed...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Melbourne, Australia
    Number of Employees
    Under 49
    View Profile
    2.4 2.4 (347)

  • QTAS

    Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Quincy, Massachusetts
    Number of Employees
    Under 49
    View Profile
    4.2 4.2 (19)

  • MindStart Solutions

    Friendly, Savvy, and Smart Outsourced Customer Service

    Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Austin, Texas
    Number of Employees
    Under 49
    View Profile
    4.4 4.4 (15)

  • Deux-Points Culture

    To Be Clear And To Be Heard

    To Be Clear And To Be Heard

    Deux-Points is a Moroccan communication and event agency specializing in event organization, written translation, and linguistic interpretation. The agency organizes conferences, corporate seminars, colloquiums, work meetings, and cultural or tourist events while helping clients communicate effectively across...

    Top Services:

    • Translation Services
    • Transcription Services
    • Creative Services
    • Web Development
    • SEO
    • Show more
    Location
    Fes, Morocco
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • A Better Answer

    We Are Your Call Handling Heroes!

    We Are Your Call Handling Heroes!

    A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    View Profile
    4.8 4.8 (22)

  • Big Sky Call Centers Inc

    At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Calgary, Canada
    Number of Employees
    Under 49
    View Profile

  • Advantage Reserve

    The Hospitality Guest Experience Perfected

    The Hospitality Guest Experience Perfected

    From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation...

    Top Services:

    • Phone Answering Services
    • Digital Marketing
    • Call Centers
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • SwiftCall

    AI Solutions For Businesses

    AI Solutions For Businesses

    SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...

    Top Services:

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Naperville, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Whitfield Business Hub

    Whitfield Business Hub provide a team of Virtual Assistant receptionists who answer & manage a business telephone, mail & admin tasks. The team becomes a natural extension of a company, understanding a their individual ethos whilst embodying their goals & values...

    Top Services:

    • Phone Answering Services
    Location
    Heswall, United Kingdom
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (41)

  • Select Answering Service

    Call Center & Lead Generation Excellence

    Call Center & Lead Generation Excellence

    Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Clinic Answer

    Expert Call Answering for Clinics

    Expert Call Answering for Clinics

    Clinic Answer offers professional call answering and diary management services tailored to healthcare clinics. Its UK-based medical physician assistants handle every call with care, allowing practitioners to focus on patient care without the distraction of missed calls or appointment scheduling. Clinic Answer...

    Top Services:

    • Phone Answering Services
    • BPO
    Location
    Glasgow, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile

  • Towne Answering Service

    Tailored Answering Services

    Tailored Answering Services

    Established in 1954, Towne Answering Service is a trusted provider of personalized answering solutions. The company caters to businesses and individuals nationwide. With a rich history of commitment to customized care calls, alarm monitoring, and lone worker solutions, Towne Answering Service ensures safety...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Souderton, Pennsylvania
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (15)

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Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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