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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • Munzai Solutions

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed
    View Profile
    4.8 4.8 (18)

  • Espial Solutions

    Connecting Brands

    Connecting Brands

    A global Digital Marketing Agency helping brands streamline and scale their business with bespoke SEO, Social Media Marketing, PPC, Email Marketing, Content Marketing, Database generation, Lead Generation, Branding, and Website development solutions. We help you grow your business online...

    Top Services:

    • SEO
    • Digital Marketing
    • WordPress Website Design
    • Digital Services
    • Social Media Marketing
    • Show more
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.8 4.8 (8)
    4.4 4.4 (38)

  • MCVO Talent Outsourcing

    MCVO Talent Resource Services

    MCVO Talent Resource Services

    Philippines Outsourcing Company with sales office in Chicago that provides talented staff to small businesses in the US...

    Top Services:

    • Branding
    • Print Design
    • Logo Design
    • Web Design
    • Video Production
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.8 4.8 (7)
    5.0 5.0 (1)

  • WartinLabs

    Built For Entrepreneurs

    Built For Entrepreneurs

    We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • AI Development
    • IoT
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.8 4.8 (7)

  • Westpark Communications

    A Call Center Suited to Your Needs

    A Call Center Suited to Your Needs

    Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Spring, Texas
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.8 4.8 (133)

  • OnBrand24

    A leading customer support services provider

    A leading customer support services provider

    OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies...

    Top Services:

    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Market Research
    • Show more
    Location
    Beverly, Massachusetts
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.8 4.8 (5)
    4.0 4.0 (12)

  • Famefact

    First In Socialtainment!

    First In Socialtainment!

    Emerging from Berlin, Famefact is a top-tier Social Media Agency with a deep understanding of the digital realm and a strong passion for online media. Established in 2009, we've been dedicated to enhancing brands' presence in the digital world. By combining market knowledge, creativity, and cutting-edge...

    Top Services:

    • Social Media Marketing
    • Customer Support
    • Advertising
    • Business Consulting
    • Creative Services
    • Show more
    Location
    Berlin, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $120/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.7 4.7 (4)
    4.7 4.7 (12)

  • CTIC

    We Solve "IT"

    We Solve "IT"

    We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established...

    Top Services:

    • Managed Services
    • IT Services
    • Cybersecurity
    • IT Compliance Solution
    • Staff Augmentation
    • Show more
    Location
    Lima, Peru
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (4)

  • CDMSoftech Solution Pvt Ltd

    Delivering Excellent

    Delivering Excellent

    Hire your best team for your data entry entry requirement...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Market Research
    • Email Marketing
    • Show more
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $4/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.6 4.6 (3)
    4.5 4.5 (8)

  • Face for Business

    Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Burscough, United Kingdom
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed
    View Profile
    4.6 4.6 (3)
    5.0 5.0 (102)

  • Win-Pro Consultancy

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.

    Over 30 years of experience in the IT Solutions and IT Support, Win-Pro is an institutional powerhouse delivering unparalleled standards to organizations across Singapore, Johor Bahru, and Kuala Lumpur. Our Outsourced IT Managed Services Company is leading the way with IT services for business...

    Top Services:

    • IT Services
    • Customer Support
    • Managed Services
    • Cybersecurity
    • Cloud Consulting
    • Show more
    Location
    Singapore, Singapore
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.9 4.9 (259)

  • Alltel Australia

    Were your one-stop-shop for all your business telecommunication needs. With Alltel, you can expect reliable service, dependable support, and leading technology...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    • Customer Support
    • Managed Services
    • Show more
    Location
    Wheelers Hill, Australia
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (2)
    4.1 4.1 (76)

  • Wexpand

    HR Management Done Right

    HR Management Done Right

    Tapping into the potential of North American markets, our HR firm specializes in connecting high-level talent from Mexico to your business. Our team specializes in recruitment, administration and management services that drive success for both employers and employees alike. We are committed to helping you...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Guadalajara, Mexico
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.5 4.5 (2)
    4.4 4.4 (25)

  • Ascendro

    Helping companies grow.

    Helping companies grow.

    Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...

    Top Services:

    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • Show more
    Location
    Bad Nauheim, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    55 Projects Listed
    View Profile
    4.5 4.5 (2)
    5.0 5.0 (3)

  • Polishsys Technologies

    Designing websites that drive results.

    Designing websites that drive results.

    At our website design agency, we specialize in creating custom websites for businesses in the handyman, power washing, cleaning, painting, and junk removal industries. We also have experience designing e-commerce and affiliate websites, as well as travel affiliate websites and portfolios. Whether you're...

    Top Services:

    • Web Design
    • WordPress Website Design
    • eCommerce Development
    • Graphic Design
    • Logo Design
    • Show more
    Location
    Lucknow, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.9 4.9 (75)

  • Bandalier

    Bringing people and organizations together

    Bringing people and organizations together

    We establish connections between rapidly expanding enterprises and skilled individuals who are poised to advance in their careers. Our outsourced customer support approach involves equipping client companies and their newly formed teams with the necessary resources and assistance to achieve remarkable...

    Top Services:

    • Call Centers
    Location
    Binghamton, New York
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile
    4.5 4.5 (2)
    2.5 2.5 (2)

  • Agency Y

    Developing Companies That Endure

    Developing Companies That Endure

    We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    • Show more
    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.9 4.9 (40)

  • Answering Service Care, LLC.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (2)
    4.4 4.4 (144)

  • Raise Networks

    Taking your IT Infrastructure to New Heights

    Taking your IT Infrastructure to New Heights

    As a Technology service provider, we are experts on managing clients IT enviroments which consits On-Prem, Data Centers, Hybrid model and Cloud operations. We are specilized on preparing startups to IPO readiness on thier IT enviroment and expertize on SecOps streagegies and audit ready...

    Top Services:

    • IT Services
    • Mobile App Development
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • Show more
    Location
    San Jose, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (1)

  • Protovo Solutions

    Simplifying Your Digital Needs With Unlimited Skills

    Simplifying Your Digital Needs With Unlimited Skills

    Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...

    Top Services:

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Show more
    Location
    Bhilwara, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
    View Profile
    4.3 4.3 (1)
    5.0 5.0 (7)

  • Unified Bizness Tech N.V.

    Where technology meets business.

    Where technology meets business.

    Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...

    Top Services:

    • ERP Consulting
    • CRM Consulting
    • Managed Services
    • WordPress Website Design
    • eCommerce Development
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (3)

  • Industrial Cold Calling

    Fish up your customer in the industrial market

    Fish up your customer in the industrial market

    We offer cold calling services in industrial markets (preferably Europe). We are professional sales engineers with experience in different tech fields. Our main markets are metal and woodworking, plastic processing, oil and gas, FMCG production, and agro-. You get a simple or promoted database with...

    Top Services:

    • Business Consulting
    • Market Research
    • Call Centers
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed
    View Profile

  • Lumari Tech

    Elevating IT, Empowering You

    Elevating IT, Empowering You

    Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...

    Top Services:

    • Managed Services
    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Leads Magnet

    GET LIVE LEADS Anytime, Anywhere

    GET LIVE LEADS Anytime, Anywhere

    Leads magnet consistently launches a multitude of online and offline marketing campaigns to drive traffic to our in-house call center...

    Top Services:

    • Customer Support
    Location
    Houston, Texas
    Number of Employees
    Under 49
    View Profile

  • Certified Translation Services

    Trustworthy Translation And Apostille Services

    Trustworthy Translation And Apostille Services

    Certified Translation Services (CTS) is a government-registered MSME entity (UDYAM-UP-29-0138839) based in Ghaziabad, India. We specialize in high-precision, 100% human translation for legal, medical, and immigration purposes (USCIS/Embassy).With a verified reputation on Trustpilot reviews, we are committed...

    Top Services:

    • Translation Services
    • Transcription Services
    • Customer Support
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • CGS

    Your Partner in Professional IT and BPO Solutions

    Your Partner in Professional IT and BPO Solutions

    Our vision is to be recognized as the premier provider of IT services and business process outsourcing solutions in the industry...

    Top Services:

    • Customer Support
    Location
    Houston, Texas
    Number of Employees
    Under 49
    View Profile

  • Covenir

    We know technology is a means to an end for insurers — a tool to help process business effectively and efficiently. But technology is only a part of your toolkit. That’s why we’ve complemented it with a suite of industry leading business-process-outsourcing (BPO) services that are customized to your...

    Top Services:

    • Customer Support
    Location
    Worcester, Massachusetts
    Number of Employees
    Under 49
    View Profile
    3.8 3.8 (4)

  • Phyiatric LLC

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...

    Top Services:

    • BPO
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Transcription Services
    • Show more
    Location
    Moseley, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Astronet

    We Are Super Stars.

    We Are Super Stars.

    We specialize in delivering cutting-edge, scalable, and top-notch technology solutions, dedicated to transforming ideas into realities, creating impactful change across diverse industries and propelling you towards success!...

    Top Services:

    • Software Development
    • Customer Support
    Location
    Managua, Nicaragua
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • The Agency Sales and Marketing

    We Execute Sales

    We Execute Sales

    The Agency MENA is a UAE-based B2B sales execution company that provides outsourced sales teams for businesses entering or expanding in the UAE market. Its field sales team operates across Dubai, Abu Dhabi, and the other Emirates, handling prospecting, meetings, negotiations, pipeline management, and...

    Top Services:

    • Business Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • AI Development
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • QuantumFind AI

    Empowering Businesses with AI Chatbots

    Empowering Businesses with AI Chatbots

    At QuantumFind AI, we passionately believe that every company, regardless of size or scale, should have access to cutting-edge technologies like our highly sophisticated and advanced custom-built AI Chatbots. This commitment is the driving force behind QuantumFind AI...

    Top Services:

    • AI Development
    • Digital Strategy
    • CRO
    • IT Services
    • Business Consulting
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • CoderzHub

    Where Ideas Turn Into Scalable Products.

    Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Show more
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • 10 b Services

    Master your strengths, outsource your weaknesses

    Master your strengths, outsource your weaknesses

    At 10 b Services, we acknowledge the collaborative strength arising from our diverse skill sets and anticipate the collective success we can attain as a cohesive team. Our commitment lies in harnessing this synergy to deliver exceptional outcomes for our clients, driven by innovation and expertise...

    Top Services:

    • IT Services
    • Managed Services
    • Big Data Analytics
    • Business Consulting
    • BPO
    • Show more
    Location
    Kottayam, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    View Profile

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Orpiv

    Empowering Small Business Success

    Empowering Small Business Success

    Inspired by the potential of the digital revolution and recognizing that small businesses may be unable to access quality web development and lead generation services due to cost, Orpiv was founded. Our 35 specialists have over three to four years of experience in this field combined with a mission-focused...

    Top Services:

    • Web Development
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Customer Support
    • Show more
    Location
    Baramula, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Soft Web Work

    Grow Your Online Sales with Expert Marketplace & Product Data Management

    Grow Your Online Sales with Expert Marketplace & Product Data Management

    Softwebwork helps eCommerce sellers grow with expert marketplace management, SEO-optimized listings, and accurate product data services...

    Top Services:

    • Customer Support
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • GRO IT Solutions

    Outsourcing Professional Bookkeeping and Accounting Services

    Outsourcing Professional Bookkeeping and Accounting Services

    GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and...

    Top Services:

    • Accounting
    • HR Outsourcing
    • Customer Support
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile
    3.9 3.9 (21)

  • Lialoom

    Sales, PR & Marketing agency for tech companies.

    Sales, PR & Marketing agency for tech companies.

    We make your inbound and outbound sales channels work equally well...

    Top Services:

    • Digital Marketing
    • Customer Support
    • Business Consulting
    • SEO
    • PPC
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (1)

  • Alegta

    Unlocking Potential, Delivering Excellence.

    Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed
    View Profile
    5.0 5.0 (3)

  • LeadRoad

    Lead Generation, Redefined.

    Lead Generation, Redefined.

    LeadRoad is a B2B lead generation agency connecting businesses with their ideal clients. Targeting decision-makers, LeadRoad helps clients secure their first software-as-a-service (SaaS) sales lead within two weeks. The agency combines ethical sales practices with innovative strategies to enhance visibility...

    Top Services:

    • Email Marketing
    • Customer Support
    • Call Centers
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Tiburon Data

    Tiburon Data was founded on the desire to make state-of-the-art technology available to everyone.

    Tiburon Data was founded on the desire to make state-of-the-art technology available to everyone.

    Tiburon Data was founded with the desire to make state-of-the-art technology and modern business processes available to everyone...

    Top Services:

    • Customer Support
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    View Profile
    3.5 3.5 (2)

  • Profusion Systems

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    5.0 5.0 (4)

  • rethinkCX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures...

    Top Services:

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    Under 49
    View Profile

  • Atoro

    Atoro - A global team of certified & experienced consultants offering clients end-to-end support in achieving stress-free data compliance and cybersecurity certification...

    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Simone May

    Helping you focus on what you do best growing your business

    Helping you focus on what you do best growing your business

    Transform your digital presence with Simone May - your go to creative for standout Virtual Assistance, Website Design and Branding Solutions. Blending efficiency with aesthetic flair, I help busy entrepeuners and businesses to shine online and gain back their precious time. From organising your workload to...

    Top Services:

    • Web Design
    • Branding
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    Number of Employees
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    Average Hourly Rate
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    Minimal Budget
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    Portfolios Count
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    Professional Virtual Assistant Services

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    Business processes, outsourced without compromise

    Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...

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Services Related to Customer Support

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Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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