Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Partner with the Best Call Center Companies
681 Companies - Rankings updated: April 01, 2026
DesignRush evaluates all call center providers based on its expertise, success stories, and verified client reviews. Some listings may be paid.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Our goal at Hugo is always to elevate your customer experience through 24/7 call center services powered by a multilingual, global workforce. Our cutting-edge methodologies drive exceptional performance in customer care, data annotation, and marketplace operations for clients like Meta and Google. [... see all Hugo reviews ]Top Services:
- Call Centers
- BPO
- Back Office Outsourcing
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
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Call Centers Project for eCommerce Company Hugo Helps Faire Empower Independent Retailers 
Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare 
Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth 
BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps 
Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health 
Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry
Reviews verified by DesignRush and sourced from the agency's profileHugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
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BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
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Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
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Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Global Support Redefined!
Call center agency IdeasUnlimited operates from offices in the USA, Philippines, and Pakistan, offering 24/7 multilingual customer support and virtual assistant services. We deliver flexible, cost-effective solutions with rapid ramp-up and omnichannel coverage to help businesses of all sizes succeed. [... see all IdeasUnlimited reviews ]- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
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Call Centers Project Call Center Locations 
Inbound Call Centers Project B2B Awards
Reviews verified by DesignRush and sourced from the agency's profileIdeasUnlimited Reviews & Testimonials
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
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BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
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Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
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Data sourced from the agency's DesignRush profileBabeBox PatPat Sapphire Messenio Stevens Realty Justin TV (now known as Twitch TV)
Qualified Leads In Your Pipeline
Pipeful helps clients drive top-of-funnel success through 24/7 call center services. Our strategic thinking leads to remarkable outcomes in B2B lead generation and appointment setting. We combine expert SDRs, data insights, and proven tactics to accelerate your sales pipeline and boost conversions. [... see all Pipeful reviews ]- Location
- San Francisco, California
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPipeful Services
Reviews verified by DesignRush and sourced from the agency's profilePipeful Reviews & Testimonials
Lead Generation Review from Lucas Delacroix
Prior to teaming up with Pipeful, we faced challenges in reaching potential clients efficiently. With their expertise, Pipeful crafted customized email campaigns and pinpointed high-quality leads. Consequently, we successfully met our Key Performance Indicators (KPIs), scheduled numerous face-to-face meetings, and broadened our sales pipeline. Their assistance not only saved us time but also heightened our likelihood of closing deals.Pipeful went above and beyond our expectations, surpassing our KPIs by 150% in the initial month and securing an impressive 49 face-to-face appointments for our sales team within just two months. Their expertise in creating impactful email campaigns and identifying high-quality leads proved to be invaluable. Additionally, their team's culture is outstanding they are not only intelligent and highly skilled but also exceptionally responsive.High-quality agencies may sometimes come with a slightly higher price tag.I strongly recommend their services for efficient lead generation and appointment booking. Their expertise and performance are evident, and the team's responsiveness and intelligence significantly enhance the collaboration.
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Lead Generation Review from Guillaume Leclerc
We opted to explore a lead acquisition agency as we aimed to elevate our business to a higher tier. Recognizing our current lack of expertise in this area, we decided it was prudent to enlist the assistance of professionals. Pipeful assumed key responsibilities, such as pinpointing and drawing in potential clients, arranging meetings with decision-makers, and ensuring genuine interest from prospects in our services. The outcome has left us elated, with a total of 60 confirmed appointments featuring clients who meet our criteria. This level of success is unprecedented in our past experiences.We have successfully secured 120 confirmed appointments with promising leads.The sales pipeline has been expanded, opening up new opportunities for business expansion.We are content with the overall partnership and the caliber of leads that have been generated.Ensure a thorough examination of Pipeful's track record and personalized strategy before engaging their services for lead generation and sales development. To maximize the benefits of your collaboration, clearly define your objectives and goals, and prioritize open communication, honest feedback, and transparent reporting.
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Lead Generation Review from Léo Fontaine
Finding clients has consistently been the biggest challenge for our team. However, thanks to Pipeful, our pipeline is growing rapidly. In just one year of working with Pipeful, we closed more deals than we could have imagined. The success has led us to hire two additional sales managers to effectively handle the leads generated by Pipeful and facilitate faster scaling. Pipeful exceeded my expectations. Unlike many lead generation agencies that often generate unqualified leads, Pipeful kept their promises, delivering high-quality leads. Additionally, the collaboration provided valuable insights into our target market and options for positioning our brand.Pipeful has played a crucial role in broadening our client base in the US. Before partnering with them, we had a substantial number of loyal customers in the EMEA region. However, we were eager to extend our market reach and establish long-term relationships with clients in North America. Over the past year of collaboration with Pipeful, the experience has been nothing short of amazing. Our pipeline has seen unprecedented growth during this period.Currently, there's nothing to note that we dislike. The team is highly responsive and consistently delivers exceptional performance.Prior to this, I had the opportunity to collaborate with other lead generation agencies. Despite their grand promises, they, unfortunately, fell short of delivering the desired results. However, working with Pipeful was a completely different experience. Their extensive sales experience and realistic assessment of the situation influenced the strategies they employed to attract potential clients. In the first month of our collaboration, numerous appointments were booked on our calendar. Now, we are contemplating continuing our partnership. Therefore, I wholeheartedly recommend working with them.
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Data sourced from the agency's DesignRush profileGoogle Societe Generale Seismic Tenstorrent Yotpo Microsoft
Close more deals with ROI-focused lead acquisition
Our vision guides us to deliver measurable growth for businesses seeking call center services. Our team's communication skills elevate the impact of every lead generation and appointment-setting campaign, driving 95% retention and $10 ROI for every $1 invested. [... see all Belkins reviews ]- Location
- Dover, Delaware
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 11 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBelkins Services
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Call Centers Project 56 Appointments for a SaaS Startup 
Appointment Setting Project Quality over Quantity: 21 Meetings for Japanese Thermal Management Solutions Company 
Appointment Setting Project Celerway Communication 
Appointment Setting Project Colorado Agency Hits 100% KPI and 100+ Appointments 
Appointment Setting Project Burch Energy 
Appointment Setting Project Monarch Studio
Reviews verified by DesignRush and sourced from the agency's profileBelkins Reviews & Testimonials
Lead Generation Review from Patrick Benasillo
Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.
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Appointment Setting Review from Rafael
Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.
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Lead Generation Review from Allison Hill
Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.
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Data sourced from the agency's DesignRush profileSekisui MONA Payment Cengage CitrusAd OpenTeleHealth (OTH) BinarApps DonorBox Simply NUC Grafi AI YorkTest
Your Partner in AI-Enabled Development, Marketing, eCommerce, Data Management, BI and Ops.
Tech2Globe is a name that stands for reliability, efficiency & trust. A team that works hard to provide best solutions to our clients, management that makes sure the timely execution of projects and a collective effort to form long-lasting relations with our clients is what makes us Tech2Globe. [... see all Tech2globe reviews ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 16 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTech2globe Services
Reviews verified by DesignRush and sourced from the agency's profileTech2globe Reviews & Testimonials
SEO Review from Jason Wilson
Tech2Globe Web Solutions has helped us increase website traffic, admission inquiries, and key landing page engagements. They've also reduced bounce rates, attracted more serious prospective families, and improved the admission team's efficiency. Moreover, the team is organized and proactive.
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Lead Generation Review from Eve Casha
I recently worked with Tecg2globe for chat support services and lead generation for my cosmetic business, and the experience was exceptional! Their expertise in enhancing customer engagement significantly boosted our online interactions and generated valuable leads. The team's professionalism, attention to detail, and proactive communication made the process seamless. Thanks to Tecg2globe, we've seen a noticeable increase in customer inquiries and sales! Highly recommended!
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Amazon SEO Review from Patrick Pichette
I had the pleasure of working with Tech2globe to help maintain a consistent ACoS and optimize my Amazon SEO, and I couldn't be more impressed with the results. Their expertise in both areas has been invaluable. They not only helped me streamline my advertising efforts but also enhanced my product listings to improve visibility and rankings on Amazon. Thanks to their tailored strategies, my campaigns have been more efficient, and I've seen a significant increase in conversions. I highly recommend Techh2globe to anyone looking to boost their Amazon performance!
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Data sourced from the agency's DesignRush profileDelivery Hero Follett AoNHewitt Frontier Biscuits Mahmayi Foodora go-mechanic Patanjali Abrams cantabil
America's best phone answering service taking care of your callers
Moneypenny USA focuses on delivering exceptional call center services with 24/7 bilingual receptionists and advanced technology. Our dedication to quality ensures lucrative results in customer engagement, making us a trusted parner in the niche. [... see all Moneypenny USA reviews ]- Location
- Duluth, Georgia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMoneypenny USA Services
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Phone Answering Services Project Essential Live Answering 
Phone Answering Services Project Personalized Live Answering 
Inbound Call Centers Project Managed Live Chat 
Outbound Call Centers Project Outbound Calling
Reviews verified by DesignRush and sourced from the agency's profileMoneypenny USA Reviews & Testimonials
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
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Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
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Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
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Data sourced from the agency's DesignRush profileCritter Control The Federal Savings Bank Sterne Kessler BMW Keller Williams The Glass Guru Eagle Biosciences Charleston Heating & Air
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Call center agency Munzai Solutions enables you to overcome growth challenges with proven strategies and deep expertise in customer relations. We deliver cost-effective solutions that boost conversions and help your business thrive. [... see all Munzai Solutions reviews ]- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMunzai Solutions Services
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Telemarketing Project Cold-Calling Case Study: A Large Energy Contractor In Maryland 
B2B Sales Outsourcing Project Navigating the Learning Landscape Munzai Solutions Impact on LeaderJams Outreach Strategy 
B2B Sales Outsourcing Project Metrics that Matter: Munzai Solutions Symphony of Success in Boosting Jobleys Vital Signs 
B2B Sales Outsourcing Project Revamping Energy Campaign Strategies at Chesapeake Challenges Faced and Lessons Learned 
B2B Sales Outsourcing Project Jerald Novaks DUI Practice Transformed with Munzai Solutions Efficient Call Management. 
B2B Sales Outsourcing Project A Strategic Partnership Between Souqh and Munzai Solutions.
Reviews verified by DesignRush and sourced from the agency's profileMunzai Solutions Reviews & Testimonials
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
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Appointment Setting Review from Jon Sciammarella
The Munzai team was great to work with. The appointments they set for us were usually great. Our biggest limiting factor was the data we could get them. I was very impressed with the team, I would recommend them highly.
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Lead Generation Review from Cyle Adair
Munzai has been great to work with! Zain, Umair, and Jerry are professionals and willing to put in the work to help us succeed. We tested out a couple things with little success, but then found the right platforms, wording, workflows, and process to help generate the leads we want.Not only have they helped with that but helping with Hubspot to improve reporting and provide insights with their background and experience.I definitely recommend them and confident you'll see similar results!
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Data sourced from the agency's DesignRush profileSouqh Maxyfi Konch Skriber
Do More Than Business Development and Beyond
Leverage our expertise as a seasoned call center company to boost your sales pipeline with data-driven outreach and skilled SDR teams. Our dedication translates into success within lead generation and appointment setting, helping you close deals faster and grow revenue efficiently. [... see all DMT Business Development reviews ]- Location
- Ottawa, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 14 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDMT Business Development Services
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Appointment Setting Project for Software & IT Services Company CDS Global Cloud 
Appointment Setting Project for Software & IT Services Company Yodeck 
B2B Sales Outsourcing Project for Software & IT Services Company VOLA App 
Appointment Setting Project for Education Company Derm for Primary Care 
B2B Sales Outsourcing Project for Nonprofit Company InitLive -thumb-webp.webp)
Appointment Setting Project for Software & IT Services Company Nectar Desk
Reviews verified by DesignRush and sourced from the agency's profileDMT Business Development Reviews & Testimonials
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
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Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
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Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
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Data sourced from the agency's DesignRush profileBiovision Diagnostics Kandji Productive VOLA YouTeam CDS Global Cloud Derm For Primary Care Hubilo Concordia University Yodeck
An Intelligent Support-as-a-Service Company With a Focus on a Tech Industry
SupportYourApp is a call center firm that fuses omnichannel support, AI-driven efficiency, and multilingual expertise to elevate clients' customer experience. Superior solutions are born from our broad expertise in global customer care and compliance-driven operations. [... see all SupportYourApp reviews ]- Location
- Wilmington, Delaware
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSupportYourApp Services
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Call Centers Project for Software & IT Services Company Project with Calm 
Call Centers Project for Software & IT Services Company Augmenting Human Support for a Startups Grows -(1)-thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company Speeding Up Responses by 40% for PayBump -(1)-thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How Happeo Cut Email Response Time to 30 Minutes -thumb-webp.webp)
Outsourced Customer Support Project for Legal Company How We Helped NotaryPublic24 Cut Ticket Resolution Time by 64% -thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes
Reviews verified by DesignRush and sourced from the agency's profileSupportYourApp Reviews & Testimonials
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
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Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.
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Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
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Data sourced from the agency's DesignRush profileMastercard Skylum Waverly Labs Softorino Flibco
Amplify Business Performance With Virtual Assistants India
Virtual Assistant India is one of the leading virtual assistance agencies based in India. It is a sister concern of SunTec India- a leading IT outsourcing service provider operating in 50+ countries since 1999. [... see all Virtual Assistant India reviews ]- Location
- Laguna Beach, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtual Assistant India Services
Reviews verified by DesignRush and sourced from the agency's profileVirtual Assistant India Reviews & Testimonials
Amazon Review from Patricia Woolridge
My Amazon vendor problems began when I realized that there were many instances of copyright infringement. Virtual Assistant India provided the perfect VA for the role who has also helped me with ensuring that certifications and product licensing are in place. The last 2 years have seen me, and my Amazon VA grow our sales together.this collaboration actually works!
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Amazon Review from Chad Fairbanks
I had no clue why many of my product listings were flagged or blocked by Amazon. Despite repeated calls with their support team, I could not find a proper answer. Thanks to my Amazon VA, all such escalations were handled with a clear diagnosis to the problem and a quick solution. My VA also helped me with brand registry.
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Amazon Review from Cheryl Patton
I had very clear priorities in terms of what an Amazon Ad expert should be able to do. My PPC virtual assistant has performed admirably, creating ad spending limits, choosing most relevant ad types, and identifying redundant campaigns. Today, I have the clarity I sought as a part of my Amazon ad targeting and the expertise I demanded for PPC performance analysis.
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Data sourced from the agency's DesignRush profileBose PepsiCo Panasonic Honda dentsu
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO delivers cost-effective, call center outsourcing services to help clients manage millions of inbound and outbound calls. We combine innovative technology, top training, and a positive culture to boost customer satisfaction, reduce costs, and grow revenue for B2B and B2C clients alike. [... see all ProtelBPO reviews ]- Location
- Belize City, Belize
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $50,000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsProtelBPO Services
Reviews verified by DesignRush and sourced from the agency's profileProtelBPO Reviews & Testimonials
Call Centers Review from Jeffrey Warren
While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.
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Call Centers Review from Jackie Capalleja
As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.
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Call Centers Review from Paul Benefit
I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.
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Data sourced from the agency's DesignRush profileJ Crew Sight Partners Blue Valley
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed’s AI-driven approach blends automation with human expertise to transform call center services. The team’s communication skills help businesses nurture loyalty and satisfaction among customers. [... see all TechSpeed reviews ]- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
Reviews verified by DesignRush and sourced from the agency's profileTechSpeed Reviews & Testimonials
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Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
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Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
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Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
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Data sourced from the agency's DesignRush profileWACOM Hofstra Univercity Merrill Lynch C2 Financial Corporation Griflan Design Bridgetown Coffee Direct Crown Passport Unlimited
Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center.
Our goal at AmeriCall is always to deliver seamless client experiences with 24/7 call center services tailored to your business. Our cutting-edge methodologies drive exceptional performance in live answering, emergency dispatch, and remote receptionist solutions for diverse industries. [... see all AmeriCall reviews ]- Location
- Tacoma, Washington
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmeriCall Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Call Centers Project CALL CENTER SERVICES 
Call Centers Project INTERACTIVE VOICE RESPONSE 
Survey Companies Project SURVEYS AND MARKET RESEARCH
Reviews verified by DesignRush and sourced from the agency's profileAmeriCall Reviews & Testimonials
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Call Centers Review from Heather Brodeur
Janeen is fantastic and Norma is AWESOME! Very polite and professional with the attendees.
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Call Centers Review from Undisclosed
Thank you, AmeriCall! As our needs have grown, so has your ability to meet them. AmeriCall saves our already overworked staff time and money. A special thank you, for working so hard to tailor your new software to our specific requirements. It works great and saves us a ton of time on order processing. AmeriCall can take the credit for a large part of our success.
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Call Centers Review from Dave Isay
Over the last year, StoryCorps has seen an increase in listeners, participants, alumni, and programs. This would have not been possible without the wonderful services provided by all of you at AmeriCall Answering Services. Your patience and care for our participants and the helpful feedback we have received from your trainers and agents was above and beyond our expectations. At StoryCorps, we understand that listening is an act of love (and patience, care, and attention). We are pleased to have AmeriCall listening and connection to our participants who are making a reservation. We truly appreciate your support and services.
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Data sourced from the agency's DesignRush profileSan Francisco Giants KBTC Public Television CRG Events
We Book the Meetings, You Close the Deal.
Through our call center services, we connect global businesses with qualified, sales-ready prospects. Our customer care tactics have proven to drive efficiency in lead qualification, AI-powered outreach, and appointment setting. [... see all Appointment Setter Online reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAppointment Setter Online Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project for HR Company Accelerating Business Development 
Appointment Setting Project for Media & Communications Company Accelerating Client Acquisition -thumb-webp.webp)
Appointment Setting Project for Software & IT Services Company Accelerating Lead Conversion and Client Engagement 
Appointment Setting Project Accelerating Lead Generation -thumb-webp.webp)
Appointment Setting Project for Construction Company The Healthcare Construction Market through Targeted Outreach -thumb-webp.webp)
Appointment Setting Project Boosting B2B Growth
Reviews verified by DesignRush and sourced from the agency's profileAppointment Setter Online Reviews & Testimonials
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
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Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
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Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five electrIQ marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
Success Through Conversation
At Forrest Marketing Group we support your sales team to help your business generate leads, open sales conversations, set appointments and win customers. [... see all Forrest Marketing Group reviews ]- Location
- Manly Vale, Australia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsForrest Marketing Group Services
Reviews verified by DesignRush and sourced from the agency's profileForrest Marketing Group Reviews & Testimonials
Call Centers Review from Michelle
With Forest Contact you get a professional product and you get it all the time.
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Call Centers Review from Gerald
It was very important that the customer had a seamless experience. From the moment they were contacted by Forrest Contact, right through the final stage.
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AI Marketing Review from Josh
I think the experience with Forrest Contact has been fantastic.
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Data sourced from the agency's DesignRush profileJayex Healthcare EL Blue Genesis
Your Call Center Team.
At our core is the fundamental principle of treating others, including ourselves, our clients and our clients' customers, with utmost respect and care. We believe in nurturing a strong sense of responsibility toward meeting your needs as if they were our own. [... see all The Call Company reviews ]- Location
- Aarhus, Denmark
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsThe Call Company Services
Reviews verified by DesignRush and sourced from the agency's profileThe Call Company Reviews & Testimonials
Call Centers Review from Anonymous
The Call Company has been instrumental in supporting us, Europe’s largest workwear manufacturer for private and professional use, in the Swedish and Danish markets. Their broad expertise covers our entire range of products, managing all incoming calls, emails, package handling, and sending out letters related to orders and reminders. One of our key goals is to ensure 95% of all incoming calls are answered within 60 seconds, a standard The Call Company consistently upholds.
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Call Centers Review from Anonymous
The Call Company proudly manages all incoming calls for the membership service of a Danish NGO dedicated to ensuring everyone’s right to autonomy over their body and sexuality. This includes handling cancellations, potential retention, new contributions, and addressing various inquiries. The task demands great flexibility, as the volume of calls fluctuates significantly throughout the month, a challenge The Call Company effectively navigates.
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Call Centers Review from Anonymous
Partnering with The Call Company has been a game-changer for our streaming service. Their team’s deep knowledge of our content and dedication to excellence have been invaluable. They handle all our incoming calls, written inquiries across email, social media, and other platforms, while also focusing on customer retention. In 2020, they impressed us by answering incoming calls within an average of 31 seconds, consistently delivering efficient and high-quality service.
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Data sourced from the agency's DesignRush profileBORSEN AudioNova FDM
They Call. We Answer.
As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property [... see all Answering365 reviews ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering365 Services
Reviews verified by DesignRush and sourced from the agency's profileAnswering365 Reviews & Testimonials
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
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Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Show moreCall Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
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Data sourced from the agency's DesignRush profileCorporate Services Industry Legal Industry Healthcare Industry
People-powered answering service
AnswerConnect, voted #1 Answering Service by Forbes in 2025, ensures you never miss a call with real people. As a call center agency, we handle lead qualification, appointment booking, and customer support, acting as an extension of your team. [... see all AnswerConnect reviews ]- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerConnect Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerConnect Reviews & Testimonials
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Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Steve Ruiz-Esparza
According to Steve Ruiz-Esparza from the Prysma Lending Group, AnswerConnect provided a simple and straightforward service. Moreover, Ruiz-Esparza noted the ease of use, especially when canceling after he has utilized its services. Overall, he rated the agency five stars. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMosquito Squad Stormguard Crash Hotel
Transforming Sales Growth Through Science
With LeadBuds' call center services, you can expect high-impact strategies that drive growth within 6 months. We strive to deliver transformative results in targeted outreach, appointment setting, and sales training through quality service and proven tactics. [... see all LeadBuds reviews ]- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLeadBuds Services
Reviews verified by DesignRush and sourced from the agency's profileLeadBuds Reviews & Testimonials
Call Centers Review from Gregory Dangler
LeadBuds offers client reporting, help desk assistance, and technical support. Reaching customer CSAT scores, first call resolution, and call center response times. observant, capable, and exhaustive. capable of taking the lead in important areas pertaining to their services. They have tremendous industrial experience and leadership.
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B2B Social Media Marketing Review from John Nicolosi
I was sent a thorough campaign questionnaire after registering that outlined the purpose of the project and my target audience. LeadBuds took those responses, created some brilliant message sequences, and created a LinkedIn prospect list that was specifically targeted. I made dozens of new connections and had six survey replies in the first two weeks of the campaign. These are lengthy questionnaires with in-depth inquiries. I've already had six answers, compared to my estimated 1-2. They know what they're doing based on the outcomes they provide, therefore I won't recommend changing. Continue as you are!
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Business Consulting Review from Naomi Allen
LeadBuds takes care of our video labeling needs. With a 98% accuracy rate in video review, LeadBuds' agents can evaluate more than 350 video events in an hour. Since we are a technological firm, our goods and software are always changing and developing. LeadBuds' outstanding project management and leadership teams are demonstrated by how well they have adjusted to such adjustments.
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Data sourced from the agency's DesignRush profileNissan Advascale Hapana Komulin Nitra Pillard Suriefy
Agile, High Performance Voice Contact Services since 1990
Call center firm Telemarketing Company enables you to connect with customers worldwide through expert voice contact solutions. Deep industry expertise accelerates our success in sales lead generation, appointment setting, and inbound call handling for global businesses. [... see all The Telemarketing Company reviews ]- Location
- Brighton, United Kingdom
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsThe Telemarketing Company Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Inbound Call Centers Project Kwik Fit Inbound Case Study 
Appointment Setting Project Imprivata Case Study 
Market Research Project National Book Tokens Case Study 
Appointment Setting Project Hitachi Consulting Case Study 
B2B Sales Outsourcing Project Allianz Global Assistance Case Study 
Telemarketing Project American Express Case Study
Reviews verified by DesignRush and sourced from the agency's profileThe Telemarketing Company Reviews & Testimonials
Marketing Review from Undisclosed
In 2022 Equifax continued its transformation of the marketing operations function by working with TTMC and a digital partner to embed new lead processes and improve the quality of leads. The team at TTMC have brought much needed structure, data and insight into our lead process which has delivered transparency across the business and helps us build a case for further investment.
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Call Centers Review from Undisclosed
I was impressed with attention to detail from the TTMC team and as a result they delivered an excellent result. I was keen at the start of the campaign to meet all those engaged with making the outbound calls and pleasantly surprised by the length of time they had been working for TTMC, most well over 10 years. This was important to us, as these team members were Buyerdock’s shop window.
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Recruiting Review from Anonymous
This is the second time I've used TTMC and once again we are impressed with their professional handling of our school recruitment project. On both occasions they successfully achieved our recruitment goals within a very tight timescale. I would absolutely work with them again and have no hesitation in recommending them for similar projects.
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Data sourced from the agency's DesignRush profileOne Family Xero Kwik Fit American Express Allianz Enterprise Equifax Zehnder Bytes Close Brothers
Your On-Demand Sales Team
Martal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating qualified leads for over 2,000 B2B organizations, ranging from startups to Fortune 500 companies. [... see all Martal Group reviews ]- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMartal Group Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Appointment Setting Project for Manufacturing Company DEEPHOW 
B2B Sales Outsourcing Project for Transportation & Logistics Company SPICE
Reviews verified by DesignRush and sourced from the agency's profileMartal Group Reviews & Testimonials
Marketing Review from Nidhi Jaiswal
From the very start, their team was very professional, communicated in a timely manner, and was very familiar with B2B lead generation. We were just surprised at their team culture and their desire to work hand-in-hand with our team. It felt like they were not an external vendor but a true partner in all respects.Throughout our working time together, Martal always produced excellent work while keeping us informed and engaged. They are solution-oriented, proactive, and willing to share ideas that enhance performance. It is not often that you find a team that is so concerned about your success.What we value most is their honesty and commitment to building something that will last. They don't seek quick wins but work to build outcomes that last and can potentially expand. With their experience combined with a well-structured plan, they are a reliable and outcome-driven collaborator.If you need to reach more customers and you would like to have a company that is concerned about your success, you can rely on Martal Group. We highly recommend that you use their services.
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Digital Marketing Review from Anas Aftab
Working with Martal Group has been an absolute pleasure. Their team is collaborative and transparent and consistently delivers on their commitments with professionalism and expertise. From the start, it was clear they are passionate about building meaningful and lasting business relationships.What stands out most is their willingness to go above and beyond. Whether its sharing valuable insights, offering timely support, or simply being approachable and helpful, Martal Group has proven to be a reliable partner. Their depth of knowledge in the B2B space, paired with a genuine dedication to helping businesses grow, makes them a standout organization.If you're looking for a team that values collaboration, transparency, and long-term success, Martal Group is an excellent choice.
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Call Centers Review from Doug McLean
Martal Group was able to facilitate Complete EDI’s first ever outbound lead generation efforts in the company’s history. Following the onboarding process, Martal was able to deliver 2 sales-qualified leads within the second week of campaigns and by the end of the 3 month pilot period had 14 sales-qualified leads.
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Data sourced from the agency's DesignRush profileClickworker.com Incentives-Solutions.com Semasio.com Kipod.com Favendo.com Weezmo.com Intech-Global.com NemoNano.com Indoorgo.com Vidmind.com
Extraordinary Customer Experience Begins with People First.
Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. Many companies strive to create an [... see all Ansafone reviews ]- Location
- Santa Ana, California
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnsafone Services
Reviews verified by DesignRush and sourced from the agency's profileAnsafone Reviews & Testimonials
Call Centers Review from Anonymous
Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark!
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Call Centers Review from Anonymous
I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance.
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Call Centers Review from Undisclosed
Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.
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Data sourced from the agency's DesignRush profileHealthcare Industy Finance Industry Corporate Services Industry Telecommunications Industry
A Call Center Suited to Your Needs
Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements. [... see all Westpark Communications reviews ]- Location
- Spring, Texas
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWestpark Communications Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Outsourced Customer Support Project Consumer Product Distributor -thumb-webp.webp)
Outsourced Customer Support Project Plumbing Company -thumb-webp.webp)
Outsourced Customer Support Project National Home Builder -thumb-webp.webp)
Outsourced Customer Support Project Real-Estate Management Company -thumb-webp.webp)
Outsourced Customer Support Project Major Hospital
Reviews verified by DesignRush and sourced from the agency's profileWestpark Communications Reviews & Testimonials
Customer Support Review from Anonymous
Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.
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We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!
Show moreCustomer Support Review from Anonymous
We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!
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Data sourced from the agency's DesignRush profileConsumer Product Distributor (E-commerce) Plumbing Company National Home Builder Real-Estate Management Company Major Hospital Capital Goods Manufacturer Manufacturer – Independent Living Aids Residential & Commercial Retail Energy Provider
Kenico Solutions & Services PVT Ltd
Boost your company’s growth by outsourcing all your call center requirements to Kenico Solutions & Services. Kenico is your one-stop-shop for outsourcing all your Voice and Non-Voice requirements. Get highly trained dedicated staff, access to latest technology and professional call center agents with [... see all Kenico Solutions reviews ]- Location
- Plymouth, Michigan
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsKenico Solutions Services
Reviews verified by DesignRush and sourced from the agency's profileKenico Solutions Reviews & Testimonials
AI Marketing Review from Christopher Richard
Kenico Global Partnership has provided us with secure, scalable, cost-effective solutions to satisfy our outsourcing needs. Their dedication to the project has proved invaluable and their devotion for reliability and quality in delivering outsourcing solutions has been clearly indicated.
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Data Science Review from Tello Stephanie
Kenico Global is technologically advanced, proactive and highly competent outsourcing company. Their expertise helped us to tackle the company's data management needs. We will be happy to suggest them as the right outsourcing partner for helping companies in enhancing, transforming and managing the data.
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Call Centers Review from Thomas Mular
Pleased by the excellent nature of work by Kenico Global for their special attention to minuscule details. The team has steadily delivered us the levels of responsibility, expertise in customer satisfaction, technical expertise, accountability, efficiency, and service quality.
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Data sourced from the agency's DesignRush profileBanking Healthcare Logistics
Work hard play hard!
3D2B is a service provider whose primary business and expertise is in providing B2B customer acquisition solutions to high-technology companies worldwide. 3D2B executes all processes for its clients, delivering people, processes, and systems in order to implement and integrate all components of the customer [... see all 3D2B reviews ]- Location
- Rome, Italy
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts3D2B Services
Reviews verified by DesignRush and sourced from the agency's profile3D2B Reviews & Testimonials
Call Centers Review from Marie-Jeanne Dougados
3D2B has proven to be an effective and strategic marketing tool in identifying and qualifying new business opportunities for our In-Direct Channel.
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Call Centers Review from Amir Peled
3D2B has uniquely complemented our other marketing activities and helped us with not only prospecting and demand generation, incl. pipeline development and nurturing. Thanks 3D2B.
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Call Centers Review from Giampiero Cotza
3D2B's lead generation services exceeded my expectations in both quality and ROI.
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Data sourced from the agency's DesignRush profileCentrica Cornerstone FUJIFILM
Elite Sales Teams. Proven Results
Leadium provides an experienced team who align with your revenue goals to source unique lead data and scale sales pipelines. Fueled by powerful outbound strategies, we work together to drive your growth. [... see all Leadium reviews ]- Location
- Las Vegas, Nevada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLeadium Services
Reviews verified by DesignRush and sourced from the agency's profileLeadium Reviews & Testimonials
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
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Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
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Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
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Data sourced from the agency's DesignRush profileLead Generation Database Enrichment Appointment Setting
Your customer is our priotity!
As a call center company, our mission is to help clients drive customer satisfaction and growth. Let our proven skills in inbound and outbound support, telemarketing, and reporting elevate your customer service. [... see all Kontaktikeskus reviews ]- Location
- Tallinn, Estonia
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsKontaktikeskus Services
Reviews verified by DesignRush and sourced from the agency's profileKontaktikeskus Reviews & Testimonials
Call Centers Review from Undisclosed
Kontaktikeskus has shown itself to be a professional partner with whom communication is easy and the results are good.
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Call Centers Review from Undisclosed
Unlike other call centers, the attitude of Kontaktikeskus has remained humane, understanding and operative even towards smaller cooperation partners.
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Call Centers Review from Undisclosed
Flexibility; consideration of the interests of the business partner and the opportunity to discuss problems and find solutions; Kontaktikeskus thinks along and offers its own options/solutions!
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Data sourced from the agency's DesignRush profileNeste If Raha24
Your growth is our business
Inside is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies.Combining wide reach with targeted precision, we help clients to accelerate their outbound sales activity and scale their business, fast.SDR Teams On Demand • B2B Lead Generation • Outsourced [... see all Inside Global reviews ]- Location
- Liverpool, United Kingdom
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInside global Services
Reviews verified by DesignRush and sourced from the agency's profileInside global Reviews & Testimonials
Call Centers Review from Undisclosed
Inside Global are able to execute senior level leads and grasp complex solutions quickly through previous knowledge and experience in this field. They have integrated seamlessly with the team and have become an asset to our sales and marketing efforts.
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Call Centers Review from Undisclosed
Thank you for a great partnership. I have tried at least a half-dozen lead generation firms with no success. To use an English expression, inside global does what it says on the tin! Happy to be a reference any time!
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Call Centers Review from Undisclosed
We rely on inside global to develop net new opportunities but also nurture our pipeline and re-engage clients. We have had little success with agencies before but Inside Global’s methodology and team delivers and they are now a key part of our team.
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Data sourced from the agency's DesignRush profileGE Digital Cetrix Klarna Oracle Silver Peak Anaplan
Lead Generation For B2B SAAS Companies
We offer technology companies of all sizes dedicated sales, support and success teams. Unlike other 'call centers', we only cater to SaaS products and our expertise lies in B2B prospecting. Our management team collectively has more than two decades of technology sales experience and through our expert talent [... see all Scalemill reviews ]- Location
- Sheridan, Wyoming
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsScalemill Services
Reviews verified by DesignRush and sourced from the agency's profileScalemill Reviews & Testimonials
Customer Support Review from Mustafa Nemat Ali
One-stop shop for B2B SaaS companies that are looking for inside sales, customer success and support solutions.
Show moreCustomer Support Review from Hammad Hussain
The team did a great job booking lunch & learn sessions for us. More than 90% of the scheduled meetings ended up taking place and we converted most into opportunities... Very satisfied.
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Customer Support Review from Michael Ambros
Scalemill really helped us with appointment-setting through cold outbound prospecting at a much lower cost than here in Germany. Their team is highly trained in not just sales but also tech.
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Data sourced from the agency's DesignRush profilePayoneer Payactiv Dagsmejan NINJIO Workhy Chowmill Genimex Mperativ USA Energy Avibra
A premier outsourced customer support agency
Our passion drives us to deliver 24/7 call center services, serving 100+ clients in 20+ countries. Exceptional attention to detail distinguishes our handling of customer support, technical queries, and data security. [... see all WOW24-7 reviews ]- Location
- Afton, Wyoming
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWOW24-7 Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Call Centers Project How do help Therapy SaaS customers navigate their platform? 
Outsourced Customer Support Project 24/7 coverage without missing customers' calls & chats for SaaS 
Outsourced Customer Support Project How to grow your support team quickly in Travel with CSAT of 93+%? 
After-Hours Answering Services Project How does the US-based dev company stand out among competitors by boosting CX? -thumb-webp.webp)
Outsourced Customer Support Project EssayEdge -thumb-webp.webp)
Outsourced Customer Support Project Skillroads
Reviews verified by DesignRush and sourced from the agency's profileWOW24-7 Reviews & Testimonials
Call Centers Review from Fiona King
Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email)
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Inbound Marketing Review from Amanda Pennypacker
They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email)
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Data sourced from the agency's DesignRush profileOceanApart Spryker Les Lunes eDesk Under Lucky Stars Walks Circles Performio Adversus App Solution
Answering calls since '59!
For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... see all Call Management Resources reviews ]- Location
- Columbus, Ohio
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Management Resources Services
Reviews verified by DesignRush and sourced from the agency's profileCall Management Resources Reviews & Testimonials
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Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
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Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
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Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileGeneral Mills Hollywood Casino Mack Trucks Storm King Medpoint Management Roundy's Supermarket Best Courier
Expect more from your Contact Center Partner.
Call center agency Blue Valley Marketing is trusted for its proven inbound and outbound solutions that drive revenue, reduce costs, and elevate customer satisfaction. Our knowledge‑driven services fuel ongoing success in omnichannel support, lead generation, and technical expertise. [... see all Blue Valley Marketing reviews ]- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBlue Valley Marketing Services
Reviews verified by DesignRush and sourced from the agency's profileBlue Valley Marketing Reviews & Testimonials
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
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Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
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Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
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Data sourced from the agency's DesignRush profileIBM Cisco Microsoft Red Hat NVIDIA AWS Salesforce Verizon Endeavor
24/7 phone answering services for businesses
Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... see all Ambs Call Center reviews ]- Location
- Jackson, Michigan
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmbs Call Center Services
Reviews verified by DesignRush and sourced from the agency's profileAmbs Call Center Reviews & Testimonials
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
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Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMichigan State University Cadillac Federal-Mogul
A leading customer support services provider
OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies. [... see all OnBrand24 reviews ]- Location
- Beverly, Massachusetts
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOnBrand24 Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Dancing Deer Baking -thumb-webp.webp)
Outbound Call Centers Project Enservio -thumb-webp.webp)
Outsourced Customer Support Project Sappi
Reviews verified by DesignRush and sourced from the agency's profileOnBrand24 Reviews & Testimonials
Customer Support Review from Adam Miles
They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery. I’m grateful to the entire OnBrand24 team.
Show moreCustomer Support Review from Brett Johnson
OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team.
Show moreCustomer Support Review from Patti Groh
OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture.
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Data sourced from the agency's DesignRush profileSouthwest Indian Foundation Dancing Deer Sappi Fine Paper North America Alpha Software Enservio
Bringing people and organizations together
Bandalier is your trusted partner for elevating customer support through expert call center consultants. Our innovative thinking sets a new benchmark in building skilled teams equipped with the tools, training, and guidance to drive exceptional results and lasting growth for rapidly expanding enterprises. [... see all Bandalier reviews ]- Location
- Binghamton, New York
- Number of Employees
- Under 49
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBandalier Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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B2B Sales Outsourcing Project OUTSOURCED SDR SERVICES 
B2B Sales Outsourcing Project OUTSOURCED CUSTOMER SUCCESS
Reviews verified by DesignRush and sourced from the agency's profileBandalier Reviews & Testimonials
Call Centers Review from Dan M.
We engaged Bandalier to manage the top of our sales funnel to increase the quality and quantity of sales meetings for our internal sales team. Our initial goal was to generate enough new business to generate a 2x ROI, and we exceeded that so we increased our agreement to focus on targeting key prospects, and one week into the new focus we have seen excellent results! The most beneficial things about working with Bandalier is their flexibility to custom tailor a solution based on your industry while aligning it with their proven funnel management process. The level of service and communication across their entire organization is amazing. Bandalier also provides great tools for visibility in the process and interaction with prospects. They are open to collaborating and working alongside our internal team members. The SDR assigned to us has been absolutely amazing and has routinely gone above and beyond. In the spirit of constructive feedback, the one component about Bandalier that we could have improved was the feedback loop during the calibration process. In the first month, the SDR and my team were working calibrating the verbiage, objection responses, hand-offs to be as effective as possible, however, the process could have been better structured. I will also mention that you get what you put in, so the better data/information you provide and the more resources you allow Bandalier to deploy for you, the better the results will be.
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Call Centers Review from Jack Serbin
I think one of our biggest goals has been to increase... engagement, and since we began using Bandalier to communicate with firms and qualify potential customers, we’ve been growing so quickly; we’ve seen a lot more engagement, a lot more feedback from customers. Without the reps we just wouldn’t be able to grow as quickly as we are now. It’s really as simple as that.
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Data sourced from the agency's DesignRush profileGlossGenius BRD FinLocker Mighty Movoto
We Offer Sales Outsourcing Services That Simplify Your Revenue Operations
As a leading call center company, we leverage our deep expertise to deliver unmatched appointment setting and SDR outsourcing services. Our dedication translates into success within B2B demand generation, having created over 50,000 opportunities for clients like Microsoft and Paylocity while earning [... see all SalesRoads reviews ]- Location
- Boca Raton, Florida
- Number of Employees
- 100 - 249
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSalesRoads Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project Cadsourcing 
Appointment Setting Project Bid Retriever 
Appointment Setting Project Kuebix
Reviews verified by DesignRush and sourced from the agency's profileSalesRoads Reviews & Testimonials
Call Centers Review from Ken Novak
They not only have a best-in-class process but best-in-class people. They are a strong recommend.
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Call Centers Review from Chris Larson
Before them, we used to book an average of 16 meetings per month, now we are averaging 83 meetings per month.
Show moreAaron Lee's Review Sourced from Google
As an agency owner who is good at closing but not so good at the hunting side of sales, I was looking to connect with qualified and specific marketing executives and professionals in our vertical. What I like about working with SalesRoads was the effort they put into refine the approach, targeting and messaging to help us develop a solid new business pipeline. The other big value was that they don't just use some automated Linkedin tool to make connections. They actually call and book appointments with the people I want to speak with.
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Data sourced from the agency's DesignRush profileParker Shell Clean Energy
- As a call center company, Face for Business perpetually exceeds expectations by facilitating customer interactions with warmth, empathy, and professionalism. Outstanding performance consistently emerges from our live answering services, industry-trained PAs, and client integration. [... see all Face For Business reviews ]
- Location
- Burscough, United Kingdom
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFace for Business Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Phone Answering Services Project The Legal Stop -thumb-webp.webp)
Phone Answering Services Project How we added 45% more call handling capacity to a busy estate agent 
Answering Services for Property Management Project for Real Estate Company Lancasters Estate Agents 
Phone Answering Services Project for Manufacturing Company Actuation Valve 
Virtual Receptionist Project for Health Care Company Formby GP
Reviews verified by DesignRush and sourced from the agency's profileFace for Business Reviews & Testimonials
Phone Answering Services Review from Anonymous
Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!
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Phone Answering Services Review from Nora
We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.
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Phone Answering Services Review from Joshie
I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!
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Data sourced from the agency's DesignRush profilePure West Radio iLove homes Walsall Anji Hazell Lancasters Estate Agents Actuation Valve Formby GP Minshull Windows AmpEV PhysioGO Happy Dog Haven
- We help businesses increase their profitability, improve their efficiency and streamline their business processes through smarter outsourcing. We help companies grow by giving them access to great staff at a fraction of the cost of hiring locally. [... see all Cloudstaff reviews ]
- Location
- Sydney, Australia
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCloudstaff Services
Reviews verified by DesignRush and sourced from the agency's profileCloudstaff Reviews & Testimonials
Customer Support Review from Brock Fisher
We chose Cloudstaff as our offshore service provider because our values and commitment to looking after our people aligned so well. The stable and supported working environment has allowed me to scale out and integrate over 50 support processes in our business nationally.
Show moreCustomer Support Review from Chris Rolls
For us, outsourcing isn’t just about saving money. Cloudstaff has become a vital part of our growth strategy. Cloudstaff has allowed us to focus on delivering an outstanding experience for our customers.
Show moreCustomer Support Review from Robert Nad
Our dedicated team at Cloudstaff deliver a high quality level of customer service that always exceeds our own customers’ expectations.
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Data sourced from the agency's DesignRush profileReal estate industry Financial industry IT industry
Support That Drives Retention
IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams. [... see all IntelligentBee reviews ]- Location
- Iași, Romania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIntelligentBee Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Payscore 
Outsourced Customer Support Project Sendgrid 
Outsourced Customer Support Project Unleash 
Outsourced Customer Support Project Ugami 
Data Entry Project Nettbil 
Outsourced Customer Support Project AffiliateBee
Reviews verified by DesignRush and sourced from the agency's profileIntelligentBee Reviews & Testimonials
Customer Support Review from Diego Susa
Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.
Show moreMobile App Development Review from Ionut Patrascoiu
Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.
Show moreApplications Review from Mihai Cioclu
According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.
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Data sourced from the agency's DesignRush profileSendGrid Twillio AffiliateBee Payscore
- 3C Contact Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships. [... see all 3C Contact Services reviews ]
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts3C Contact Services Services
Reviews verified by DesignRush and sourced from the agency's profile3C Contact Services Reviews & Testimonials
Call Centers Review from Elena Vescio
3C is one of our sister companies and the service provided has always been of higher quality. There is nothing this call centre can’t do. It exceeds all expectations and the professionalism, knowledge and dedication of its management/staff is remarkable. Koodos!
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Call Centers Review from Jose Ortez
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
Show moreJose Ortez's Review Sourced from Google
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
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Data sourced from the agency's DesignRush profileVirtual Receptionist Appointment Setting Services Help Desk/Technical Support
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce. [... see all Uassist.ME reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUassist.ME Services
Reviews verified by DesignRush and sourced from the agency's profileUassist.ME Reviews & Testimonials
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Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profilePica Pica Avanti Way Realty NuSvara
Developing Companies That Endure
Call center firm Agency Y empowers SMEs to nurture trust, connect emotionally, and build loyalty among their customers. Our collaborative approach yields results in prospecting, telemarketing, and appointment setting. [... see all Agency Y reviews ]- Location
- Skopje, Macedonia
- Number of Employees
- Under 49
- Average Hourly Rate
- $17/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAgency Y Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Telemarketing Project Cold Calling 
Appointment Setting Project Appointment Setting
Reviews verified by DesignRush and sourced from the agency's profileAgency Y Reviews & Testimonials
Lead Generation Review from Jimmy Mancini
I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart
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Lead Generation Review from Mark Stone
They helped us with cold calling and closed a decent number of clients. Will hire them again.
Show moreCristiana Galbiati's Review Sourced from Google
I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.
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Data sourced from the agency's DesignRush profileBike Exchange Newell's Express Worldwide Logistics Zero Defect Manufacturing Kairos Promotional Agency Essinta Woolco Foods
Support that changes your business life.
Boost your business productivity with our call center specialists that provide exceptional administrative and customer support. Clients trust our global virtual staffing services, making us a top choice for organizations worldwide. [... see all Outsourced VA reviews ]- Location
- Iloilo City, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOutsourced VA Services
Reviews verified by DesignRush and sourced from the agency's profileOutsourced VA Reviews & Testimonials
Customer Support Review from Joshua Kaiser
The virtual agents provided excellent support on both handling inbound phone calls, and acting as our concierge support team. Their work ethic and dedication to improvement is incredibly encouraging to see. From top to bottom from supervisors to agents everyone strives for the best and is there to assist.
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Virtual Assistant Review from Anna Mistal
Our team has been very impressed with the virtual assistants support. Tasks are handled efficiently, communication is clear, and the service has become a reliable part of our daily operations. The owner is a wonderful personprofessional, attentive, and truly committed to making sure all our expectations are met. Highly recommended.
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Virtual Assistant Review from Darren Jacklin
I would highly recommend Outsourced VA for any of your Virtual Assistant needs or for any business partnership. Outsourced VA has helped me so much to focus on what I do best. Their Virtual Assistants have helped organize my multitasking so that I now focus only on income generating activities.
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Data sourced from the agency's DesignRush profileRentifi Property Management Real Brokerage House Traders Florida Happy Veg Inc. Darren Jacklin Helixos - Australia Therapy IQ Amalfi Jets
We Take Care of Your Calls.
TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations. [... see all TeleDirect reviews ]- Location
- Sacramento, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTeleDirect Services
Reviews verified by DesignRush and sourced from the agency's profileTeleDirect Reviews & Testimonials
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Call Centers Review from Michelle Goode
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Call Centers Review from Tiffany L. Garcia
Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)
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Call Centers Review from Carol Magdalein
Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileSouthern California Public Radio WayFM WGVU
We Open. You Close.
A leader in the market since 2002, GenSales was a pioneer in the Appointment Setting and Lead Generation industry. Based in Denver, Colorado, GenSales is an outsourced sales enhancement company that specializes in decision-maker-directed sales activity. We are a sales support firm focused on helping companies [... see all GenSales reviews ]- Location
- Denver, Colorado
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGenSales Services
Reviews verified by DesignRush and sourced from the agency's profileGenSales Reviews & Testimonials
Call Centers Review from Kevin
I vetted several sales team partners and they seemed to be the best fit from the ease of onboarding, art, an science process, commitment to delivering on the outcomes, and willingness to create along the way.
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Call Centers Review from Jeff
GenSales is a very crucial component of our sales process. We rely heavily on their team to provide those appointments and get our name out in the marketplace.
Show moreDaniel Mahr's Review Sourced from Google
Been using GenSales for over a year. Their marketing team has done a great job getting us in front of quality leads. Looking forward to continue working with them for many years to come.
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Data sourced from the agency's DesignRush profileComcast TUDI Mechanical Lennox General Electric CenturyLink
Support Operations Partner for High-Stakes Industries
Our commitment as a call center agency is to deliver pleasant customer interactions that elevate your brand. We act as an extension of your team, ensuring every interaction benefits from our deep cultural insight and regional expertise. [... see all Simply Contact reviews ]- Location
- Warsaw, Poland
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSimply Contact Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Call Centers Project for Beauty Company Yves Rocher -thumb-webp.webp)
Outsourced Customer Support Project for Travel Company Wizz Air 
Outsourced Customer Support Project for Travel Company Fareportal 
Outsourced Customer Support Project for Government Company Office of the President of Ukraine 
Outsourced Customer Support Project for Music Company Customer Support For a Global Music Distribution Company
Reviews verified by DesignRush and sourced from the agency's profileSimply Contact Reviews & Testimonials
Customer Support Review from Oleksii Shapran
We turned to Simply Contact to enhance support for our SaaS product users, and the cooperation fully met our expectations. The team quickly connected to our processes, took over the processing of incoming requests via email and the contact form on our website, and provided a high level of service.I would especially like to note the clear organization, attentive attitude to detail, and ability to adapt to our requirements. Support was provided in several languages, and all requests were processed promptly, within the stated SLA.
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Customer Support Review from Ewa Danecka
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Show moreОльга Тушинська's Review Sourced from Google
I have been working at Simply Contact for just over a year, came with zero experience in this field, and have tried different projects and roles. If you are motivated and ready to give your best, you can get promoted. If you are satisfied with your place, you can focus on strengthening your skills, like through corporate English lessons.But above all, having worked with a ton of Simply Contact's employees, I can tell for sure that the best thing is a friendly and open environment. The management is supportive and really takes our feedback into account, and our HR team always comes up with creative activities to build up our corporate spirit.
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Data sourced from the agency's DesignRush profileWizz Air Bolt METRO Cash&Carry Yves Rocher Ditto Music Airportr Office of the President of Ukraine Cabinet of Ministers of Ukraine Fareportal Token.io
Highest Quality, Call Center Services with Superior Customer Support.
Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365. [... see all TAS United reviews ]- Location
- San Antonio, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTAS United Services
Reviews verified by DesignRush and sourced from the agency's profileTAS United Reviews & Testimonials
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Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
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Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
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Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Data sourced from the agency's DesignRush profileBaylor Siemens Floodmaster Restauration Golden Pass LNG
At Market Options Center, All is possible!
Our call center experts can streamline your customer interactions, ensuring your business excels in today’s global landscape. With proven results and commitment to excellence, we transform every customer care project into a productive operation. [... see all Market Options Center reviews ]- Location
- Abomey Calavi, Benin
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMarket Options Center Services
Reviews verified by DesignRush and sourced from the agency's profileMarket Options Center Reviews & Testimonials
Call Centers Review from Undisclosed
We assigned them to make hot calls to existing customers who have ordered products from our company in order to up-sell and cross-sell. They should persuade the customer to buy by demonstrating how the products or services meet their needs. Everything went well, both in terms of quality and project productivity. We continue to work with them today.
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Data sourced from the agency's DesignRush profileOrbio Word Agent Republic Globalgrow E-commerce BIAPP TM ServiceStart Gethybrid Grupo Noa International
Reputed Phone Answering Services
PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support. [... see all PATLive reviews ]- Location
- Tallahassee, Florida
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPATLive Services
Reviews verified by DesignRush and sourced from the agency's profilePATLive Reviews & Testimonials
Phone Answering Services Review from Alison Motta
Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.
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Phone Answering Services Review from Ellie Chuparova
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
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Call Centers Review from Undisclosed
We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.
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Data sourced from the agency's DesignRush profileTelecommunications Industry Hardware & Networking Industry Industry Retail Industry
Redefining Customer Experience
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel. [... see all Top Customer Service reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTop Customer Service Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Virtual Receptionist Project for Hospitality Company Elevating Guest Experience Through Smart Automation in Travel & Hospitality 
Outsourced Customer Support Project for Retail Company Redefining Online Shopping Experience Through Smart CX Automation in Retail & E-Commerce -thumb-webp.webp)
Outsourced Customer Support Project for Energy & Mining Company Powering Customer Trust Through Digital Experience Transformation in Energy & Utilities 
Outsourced Customer Support Project for Supplements Company Revolutionizing Policyholder Support in the Insurance Sector 
Outsourced Customer Support Project for Manufacturing Company Enhancing Customer Experience for a Manufacturing Enterprise 
Outsourced Customer Support Project for Media & Communications Company Transforming Viewer Engagement with AI-Driven Customer Experience in Media & Entertainment
Reviews verified by DesignRush and sourced from the agency's profileTop Customer Service Reviews & Testimonials
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five ElectrIQ Marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
Call Centers Specializations
Services Related to Call Centers
Everything You Need to Know Before Hiring the Best Call Center Companies
How can a call center agency benefit your business?
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
How much do their services cost?
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
- North America (United States and Canada): $25-$45 per hour
- Western Europe and Australia: $35-$45 per hour
- Eastern Europe and South Africa: $12-$15 per hour
- Latin America: $10-$15 per hour
- Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour
Based on these hourly rates, these are the estimated call center service costs:
- Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
- Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
- Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.
In terms of engagement models, below are the average pricing packages:
- Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
- Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
- Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
How to choose the best provider for your business?
Consider following these steps to choose the best call center for your business:
- Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
- Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
- Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
- Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
- Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
- Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
- Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.
What questions should you ask before hiring?
Before hiring a call center company, ask these questions to confirm business fit:
Relevant Background
- Can you provide case studies and client references in my sector and with similar volume and complexity?
- Can you share interaction recordings, service demos, or QA scorecards?
- Where are your agents located? What is your talent selection and training process like?
Services and Processes
- How do you handle escalations and difficult interactions?
- Do you use AI in your processes? How do you balance human and automated services?
- How do you approach quality assurance, and what QA targets do you recommend?
- What are your security and compliance controls? What proof can you provide?
Related to Your Project
- What SLAs can you commit to, and what happens if you miss them?
- How do you customize your services to my brand voice, customer segments, and policies?
- What software do you use, and can they integrate with my existing systems?
- What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?
How do call centers monitor success?
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
- Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
- First call resolution measures the percentage of calls that agents resolve within the first interaction.
- Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.
Operational performance
- Agent utilization tracks the average time an agent spends handling customer work.
- Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
- Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
- Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
| Outsource call centers | In-house call centers | |
| Advantages |
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| Disadvantages |
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| Best for |
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When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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