Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Kenico Global provides inbound and outbound call center services from offices in Plymouth, Michigan and Mumbai, India, covering customer care, answering services, appointment setting, debt collections, IVR, and order processing for clients in healthcare, banking, logistics, and telecom...
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Helpware CX is a call center company that runs inbound and outbound call centers across 19+ locations in 11 countries, supporting 45+ languages. The agency posts 90% CSAT and holds 30+ industry awards including the IAOP Global Outsourcing 100 and a Gold Stevie Award. Clients average a 5-year partnership...
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With over 20 years of industry experience and a client base of 190+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services...
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3D2B is a service provider whose primary business and expertise is in providing B2B customer acquisition solutions to high-technology companies worldwide. 3D2B executes all processes for its clients, delivering people, processes, and systems in order to implement and integrate all components of the customer...
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Tele Direct is a call center provider that handles patient scheduling, claims support, lead qualification, seminar reservations, Tier 1 tech support, appointment setting, and outbound telesales, with bilingual English and Spanish agents and dedicated account management on every account...
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RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...
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PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support...
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Described as the largest answering service in Texas, TAS Unitedoffers live answering, automated answering, virtual receptionist, appointment scheduling, healthcare triage, help desk, and order entry, with HIPAA compliance and HITRUST certification across all platforms...
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With 3.6 million calls handled and 97.6% answered within three rings, Face For Business providestelephone answering, virtual receptionist, outsourced switchboard, appointment booking, and live chat services to UK businesses across legal, healthcare, construction, accountancy, and retail sectors...
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Kontaktikeskus runs 24/7 inbound and outbound call center operations for 50+ clients across Estonia and internationally, covering customer service, telemarketing, and AI-assisted sales and support. The call center provider boasts 16+ years in the Baltic market and holds offices in six Estonian cities...
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As a call center agency, our vision is to deliver seamless support for businesses seeking excellence in call management and virtual assistance. The team's communication skills elevate the impact of every client interaction, ensuring quality, rapid turnaround, and measurable results on every project...
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Outsourced VA provides Philippines-based virtual assistants for inbound and outbound call handling, cold calling, customer service, sales and marketing support, real estate support, and administrative and bookkeeping tasks. The agency uses a three-step formula of client qualification across its operations...
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Handling 180,000+ customer interactions per month with a sub-2-minute SLA, IntelligentBee provides outsourced customer support, technical support, IT support, multilingual support, phone, live chat, email, and social media support. The call center firm caters to SaaS, eCommerce, and healthcare companies...
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Ambs Call Center is a family-owned call center provider operating continuously since 1932, that provides 24/7 live phone answering, virtual receptionist, medical answering, AI receptionist, employee call-off hotline, and appointment scheduling from US-based centers in Jackson, Michigan and Tampa, Florida...
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Forrest Contact runs outbound lead generation and inbound customer support, handling appointment setting, customer win-back, retention campaigns, and inbound call overflow for organisations across Australia, New Zealand, and APAC...
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The Call Company is a Danish call center and telemarketing agency, offering telesales, customer service, fundraising, and appointment setting across phone, chat, SMS, and email. In 2025 it handled 505,000+ conversations with a 94% inbound answer rate and an average queue time of 20 seconds...
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Ansafone operates US-based inbound and outbound contact centers with 50 years of experience, offering customer care, client retention, sales, telemarketing, IVR, bilingual support, live chat, and BPO services. The agency serves healthcare, government, retail, energy, property management, and law clients...
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Answering Service Care delivers around-the-clock call center services, including answering, virtual receptionist, live chat, AI answering, two-way SMS, and appointment scheduling to 4,000+ clients across medical, legal, real estate, home services, and franchise industries...
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Blue Valley Marketing runs inbound and outbound call center operations covering lead generation, B2B telemarketing, customer service, omnichannel support, market research, customer win-back, live chat, and order processing. It operates with bilingual support from offices in Kansas and California...
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Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
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Protel BPO provides inbound voice, outbound voice, live chat, and back-office outsourcing from two call center locations in Belize, operating in US Central and Mountain time zones with native English and bilingual Spanish agents. Since 2012, it has served retail, healthcare, and travel clients...
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Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...
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AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...
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The Telemarketing Company has worked with telemarketing, telesales, lead generation, appointment setting, inbound call handling, and telephone market research since 1990. Operating 220+ seats with multilingual native-language speakers, it holds ISO 27001, ISO 9001, FCA, PCI Level 4, and MRS accreditations...
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Westpark Communications runs a HIPAA-compliant, 100% US-based call center providing answering services, inbound customer care, Tier I helpdesk, lead qualification, outbound campaigns, IVR, and emergency support 24/7 since 1968. The agency serves legal, medical, property management, and trucking clients...
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Trusted by 370+ enterprise brands, OnBrand24 provides inbound and outbound call center services, technical support, help desk, multilingual support, live chat, back-office BPO, lead generation, and appointment setting. The agency boasts a 92% average CSAT score and was named a 2025 Fastest Growing BPO by...
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Answering365 has been providing answering services for businesses since 1989, covering live call answering, virtual receptionist, appointment scheduling, and emergency dispatch. Its operators are bilingual in English and Spanish, HIPAA-compliant, and work from custom scripts...
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Call Management Resources provides 24/7 live answering, custom call center services, IT helpdesk support, live call screening, and HIPAA-compliant messaging for businesses across healthcare, legal, manufacturing, HVAC, property management, and government sectors...
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Clients save up to 70% on staffing costs by building dedicated offshore customer service teams through Cloudstaff, which recruits from the Philippines, Colombia, and India and delivers most teams within 15-25 days. The agency holds ISO 27001, ISO 9001, PCI-DSS, HIPAA, and GDPR certifications...
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Virtual Assistant India staffs dedicated ecommerce virtual assistants who handle customer interactions across phone, email, and chat, alongside order processing, inventory management, and marketplace operations on Amazon, eBay, and other platforms. The call center company brings 25+ years of experience...
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Tech2Globe provides inbound and outbound call center services as part of its BPO-KPO division, covering customer support, telemarketing, lead generation, virtual assistance, and call center monitoring. With 14+ years of operation and 12,000+ completed projects, it holds a 4.9 rating on DesignRush...
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DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
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Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
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LeadBuds is a B2B lead generation, appointment setting, SDR outsourcing, and call center company, combining LinkedIn outreach, email campaigns, Telegram outreach, and paid advertising. Founded in 2017, the agency serves fintech, healthcare, and Web3 companies with AI-assisted outreach strategies...
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SupportYourApp runs outsourced call center, technical support, live chat, and help desk operations for 250+ companies including Mastercard, Calm, and MacPaw. Since 2010 the agency has expanded to 30+ countries and 60+ languages, deploying AI Voice Agents and chatbots alongside human teams...
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IdeasUnlimited offers 24/7/365 inbound and outbound call center services, covering customer support, technical support, sales, and multilingual operations. Founded in 2010, the agency delivers offshore and remote support for global businesses across eCommerce, healthcare, real estate, and finance...
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Pipeful runs B2B appointment setting and lead generation campaigns using AI-assisted targeting, cold email outreach, and SDR-led qualification across 180+ countries. The agency draws from a database of 300 million verified business emails spanning 75+ industries and serves clients globally...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
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