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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • EuroCom CX

    Quality over Quantity

    Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    5.0 5.0 (7)

  • Line One Contact Centres

    Custom Solutions. Exceptional Customer Service.

    Custom Solutions. Exceptional Customer Service.

    Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...

    Top Services:

    • BPO
    Location
    Calgary, Canada
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (1)

  • CoDev

    Hire Offshore Engineers, SDRs & Support Experts

    Hire Offshore Engineers, SDRs & Support Experts

    CoDev helps fast-growing companies scale with reliable, world-class offshore talent. Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...

    Top Services:

    • Staff Augmentation
    • Customer Support
    • HR Outsourcing
    Location
    Lehi, Utah
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile
    4.2 4.2 (5)

  • Expertcallers

    Delivering Customer Service with a Personal Touch

    Delivering Customer Service with a Personal Touch

    ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...

    Top Services:

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • CogentHub

    Your Partner in Operational Excellence

    Your Partner in Operational Excellence

    CogentHub is a leading BPO firm dedicated to helping businesses overcome challenges through exceptional management consulting services. The firm leverages advanced technology and well-planned operations to enhance customer experiences and drive growth. With a passionate team of professionals, CogentHub...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Kolkata, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    View Profile
    3.3 3.3 (407)

  • Optima Communications International Inc

    Our People + Experience Your Success

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    2.0 2.0 (106)

  • Northern Lights Technology Development

    Your Ideas. Our Technology.

    Your Ideas. Our Technology.

    Northern Lights Technology Development is a global technology company that provides information technology and business process support services to improve performance, productivity, and user satisfaction; all while maximizing your technology budgets...

    Top Services:

    • eCommerce Development
    • Web Development
    • Mobile App Development
    • eCommerce
    • Staff Augmentation
    • Show more
    Location
    Minneapolis, Minnesota
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
    View Profile

  • 1840 & Company

    The World's Top Talent for Remote Teams!

    The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    4.8 4.8 (188)

  • Gexel Telecom

    For All Your Bilingual Contact Center Needs.

    For All Your Bilingual Contact Center Needs.

    For over 15 years, Gexel has been providing businesses with top-class call center services. Our team is dedicated to fostering strong strategic partnerships and collaborations with our clients...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
    View Profile

  • Global Bilgi

    Global Bilgi Company was created in 1999, as part of Turkcell group of companies. Global Bilgi is the leading center for customer relations management. More than 13 thousand employees work for the company, it has 7, 500 equipped places in 19 contact centers, 15 of which are located in Turkey and 4 are in...

    Top Services:

    • Customer Support
    Location
    Kyiv, Ukraine
    Number of Employees
    500 - 999
    View Profile
    4.3 4.3 (3)

  • Customer Umbrella

    If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.

    If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.

    At Customer Umbrella, we pride ourselves on delivering professional, secure, and multilingual customer support services to our clients. With round-the-clock availability, 365 days a year, we ensure that our clients receive exceptional assistance at affordable rates...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Varna, Bulgaria
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (13)

  • Supportonic_CX

    Able Customer Success Managers Ready to Work

    Able Customer Success Managers Ready to Work

    Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Customer Support
    Location
    Los Angeles, California
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Viaante

    A trusted partner to achieve transformational excellence in business processes

    A trusted partner to achieve transformational excellence in business processes

    Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services...

    Top Services:

    • IT Services
    • Software Development
    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Show more
    Location
    Mumbai, India
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.5 3.5 (12)

  • Smart Outsourcing Solution

    Hire Global Talent Without Borders Legal Risk Or Delays

    Hire Global Talent Without Borders Legal Risk Or Delays

    Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Muntinlupa, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (4)

  • Alikhan Global Outsourcing

    Saving You Millions, So You Can Make Billions.

    Saving You Millions, So You Can Make Billions.

    We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Ontario, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $250/hr
    View Profile
    5.0 5.0 (2)

  • iCareBilling

    Revolutionize Your Healthcare Practice.

    Revolutionize Your Healthcare Practice.

    iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...

    Top Services:

    • BPO
    • Web Design
    • WordPress Website Design
    • Managed Services
    • IT Services
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (6)

  • Belkins

    Close more deals with ROI-focused lead acquisition

    Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed
    View Profile
    4.9 4.9 (16)
    4.3 4.3 (7)

  • 2nd Office Inc.

    In 2011, Carlo Silva was working for a privately held company in the United States as an e-Commerce Marketing Director and also had an e-Commerce business. He built a small team to support the tasks he was outsourcing, the team did so well that he had an idea to start a company that would offer outsourcing...

    Top Services:

    • Customer Support
    Location
    Antipolo, Philippines
    Number of Employees
    250 - 499
    View Profile
    4.7 4.7 (4)

  • Blue Valley Marketing

    Expect more from your Contact Center Partner.

    Expect more from your Contact Center Partner.

    Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...

    Top Services:

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Home, Kansas
    Number of Employees
    250 - 499
    View Profile
    4.7 4.7 (4)
    2.4 2.4 (16)

  • Raya Contact Center

    FIRST CLASS CX DOMAIN EXPERTISE

    FIRST CLASS CX DOMAIN EXPERTISE

    RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Giza, Egypt
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr
    Portfolios Count
    2 Projects Listed
    View Profile
    4.6 4.6 (3)

  • Zedtreeo

    Be Boundless

    Be Boundless

    Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...

    Top Services:

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    • Show more
    Location
    Cheyenne, Wyoming
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.6 4.6 (3)

  • IntelligentBee

    Support That Drives Retention

    Support That Drives Retention

    IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Iași, Romania
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed
    View Profile
    4.6 4.6 (3)
    4.4 4.4 (12)

  • Peak Support

    BPO solutions that you can trust

    BPO solutions that you can trust

    Peak Support stands as a dynamic and forward-moving provider of outsourced customer support services, driven by an unwavering commitment to furnishing unparalleled assistance to rapidly expanding enterprises...

    Top Services:

    • Customer Support
    • BPO
    Location
    Cambridge, Massachusetts
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed
    View Profile
    4.5 4.5 (2)
    5.0 5.0 (15)

  • Shaligram Infotech

    Digitalizing Businesses.

    Digitalizing Businesses.

    Shaligram Infotech is a distinguished software development company that excels in delivering bespoke software development, web development, mobile app development, Microsoft Dynamics 365 Development & consulting, and outsourcing services. Our expertise spans a wide spectrum of technological solutions...

    Top Services:

    • UI/UX Design
    • Web Development
    • Cloud Consulting
    • Mobile App Development
    • CRM Consulting
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.5 4.5 (2)
    4.8 4.8 (222)

  • Pexly

    Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for you

    Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for you

    Pexly offers comprehensive customer support services that help you improve relationships with your customers and increase retention rates...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    Location
    Amsterdam, Netherlands
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Portfolios Count
    5 Projects Listed
    View Profile
    4.3 4.3 (1)

  • SupportNInja

    Showing the World a Better Way to Outsource

    Showing the World a Better Way to Outsource

    Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...

    Top Services:

    • BPO
    • Customer Support
    Location
    Dallas, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • CrestPoint Bridge

    Connecting Talent Empowering Businesses

    Connecting Talent Empowering Businesses

    CrestPoint Bridge delivers high-quality, cost-effective business process outsourcing through skilled teams in Zimbabwe, supported by U.S.-based leadership. We help businesses streamline operations, reduce labor costs, and scale efficiently with trained, reliable professionals. Our mission is to provide...

    Top Services:

    • Customer Support
    Location
    Harare, Zimbabwe
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • CareRCM

    Every Specialty. Billed Right.

    Every Specialty. Billed Right.

    CareRCM is a U.S.-based medical billing and revenue cycle management company founded in 2016, helping healthcare providers across the United States reduce claim denials, accelerate reimbursements, and maximize revenue...

    Top Services:

    • Accounting
    • Digital Services
    • Digital Marketing
    • Business Consulting
    • Market Research
    • Show more
    Location
    Manassas, Virginia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $50,000 & Up
    Portfolios Count
    1 Project Listed
    View Profile

  • Infosearch BPO

    Annotation services to AI industry, Data Management, BPO & Call Center Services

    Annotation services to AI industry, Data Management, BPO & Call Center Services

    Infosearch BPO Services is one of the leading Annotation, BPO, Data Management and Call Center services firm based at Chennai, India...

    Top Services:

    • AI Development
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    Chennai, India
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
    View Profile
    3.6 3.6 (434)

  • Wazowski Outsourcing

    every call is a connection and every interaction is an opportunity.

    every call is a connection and every interaction is an opportunity.

    Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    View Profile
    3.7 3.7 (20)

  • SmartPA

    From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    Edinburgh, United Kingdom
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr
    View Profile
    4.0 4.0 (55)

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • ISPL Support Services

    Multilingual BPO and Call Centre Services provider.

    Multilingual BPO and Call Centre Services provider.

    ISPL Support Services is a Chennai, India based Multilingual Call Centre & BPO Services Company. The company has 17+ years of experience in the Business, offering professional call services and BPO services to Indian Corporate houses and MNCs...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chennai, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    View Profile
    3.5 3.5 (6)

  • FBC Asia Pacific

    FASTER. BETTER. CHEAPER.

    FASTER. BETTER. CHEAPER.

    Outsourced customer care provider FBC Asia Pacific offers inbound, outbound, and omni channel assistance via its contact center services for incoming and outbound customers. Out of our delivery centers in the Philippines and Sri Lanka, we provide a variety of support services including phone, chat...

    Top Services:

    • Customer Support
    Location
    Pasig City, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.6 4.6 (9)

  • Activ8 Asia

    Gain Efficiency With Expert BPO Solutions

    Gain Efficiency With Expert BPO Solutions

    From managing customer support to handling back-office tasks, we streamline operations and improve efficiency, ensuring your focus stays on driving strategic growth and achieving long-term success. With a global presence and a local touch, Activ8 Asia is your trusted BPO partner. We bring a world of...

    Top Services:

    • BPO
    • Digital Services
    • Web Development
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Colombo, Sri Lanka
    Number of Employees
    250 - 499
    View Profile
    5.0 5.0 (53)

  • Xpron Systems GmbH

    Present at the right place for you!

    Present at the right place for you!

    XPRON Systems GmbH, headquartered in Neuss, is a comprehensive 24/7 service and IT company. Established in 2005, we have continually broadened our spectrum, encompassing 24/7 customer service, user helpdesk support, IT system solutions, managed services, and dedicated Microsoft Office 365 support...

    Top Services:

    • IT Services
    • Cybersecurity
    • Call Centers
    • Managed Services
    • Customer Support
    • Show more
    Location
    Neuss, Germany
    Number of Employees
    250 - 499
    Portfolios Count
    4 Projects Listed
    View Profile
    4.9 4.9 (38)

  • Go Answer

    Efficient Call Management for Businesses

    Efficient Call Management for Businesses

    Go Answer is a leading call center company that provides 24/7 live communication solutions. With a commitment to genuine, human-centric interactions, Go Answer offers virtual receptionist services, legal intake support, and comprehensive enterprise solutions. Its professional and friendly staff ensures a...

    Top Services:

    • Customer Support
    • Call Centers
    Location
    Garden City, New York
    Number of Employees
    250 - 499
    View Profile
    4.6 4.6 (9)

  • Away Digital Teams

    We find, build and manage remote teams.

    We find, build and manage remote teams.

    Away Digital Teams specializes in recruiting and managing top talent in Vietnam for businesses seeking to establish and oversee remote teams. Our comprehensive service ensures seamless team building and management, enabling companies to thrive in today's digital landscape...

    Top Services:

    • Digital Services
    • Web Development
    • Software Testing
    • Mobile App Development
    • Software Development
    • Show more
    Location
    St Kilda, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    4 Projects Listed
    View Profile

  • Accario

    Well count the numbers while you multiply your time.

    Well count the numbers while you multiply your time.

    Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    Location
    Melbourne, Australia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • CF Outsourcing Solutions

    Real People, Real Solutions

    Real People, Real Solutions

    Were more than a service provider. Were your partner in building a high-performing offshore team...

    Top Services:

    • Customer Support
    Location
    Las Vegas, Nevada
    Number of Employees
    250 - 499
    View Profile
    4.8 4.8 (24)

  • Elite Precision Consulting

    Manifesting Business Serenity.

    Manifesting Business Serenity.

    Global collaboration and expansion does not need to be complicated. At Elite Precision Consulting, we help organizations enter and penetrate global markets with both ease, strategy and peace of mind. With nearly 2 decades of international business management experience, we place value on creating synergistic...

    Top Services:

    • Business Consulting
    • BPO
    • Reputation Management
    • Customer Support
    • Market Research
    • Show more
    Location
    Seattle, Washington
    Number of Employees
    250 - 499
    Average Hourly Rate
    $125/hr
    View Profile
    4.4 4.4 (123)

  • Big Outsource

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    San Pablo City, Philippines
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (29)

  • Calling Agency

    B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...

    Top Services:

    • Call Centers
    • Customer Support
    • Digital Marketing
    Location
    New Castle, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • ENVO BPO SERVICES SDN BHD

    Think Outsource. Think ENVO.

    Think Outsource. Think ENVO.

    ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...

    Top Services:

    • Phone Answering Services
    • BPO
    • Customer Support
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Petaling Jaya, Malaysia
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.5 4.5 (135)

  • AnswerPlus

    Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
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    3.9 3.9 (20)

  • Contact Center Source

    Outsourcing Solutions Made Easy

    Outsourcing Solutions Made Easy

    Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Market Research
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
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    4.6 4.6 (56)

  • Vozaa Solutions

    For Every Voice, We Deliver a Solution

    For Every Voice, We Deliver a Solution

    We help businesses connect with their customers through fast, friendly and reliable communication...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
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    Location
    Denver, Colorado
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
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  • Tri Source International

    Outsourcing. Made Simple.

    Outsourcing. Made Simple.

    Outsourcing doesnt have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simpleso that we can deliver Best in Class Customer Experience. From the routine to the complex, TSIs solutions are always omnichannel...

    Location
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    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
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    2.6 2.6 (5)

  • Otonomee

    Brand aligned outsourcing solutions

    Brand aligned outsourcing solutions

    Founded in 2020, Otonomee is one of the worlds first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help...

    Top Services:

    • BPO
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    Location
    Cork, Ireland
    Number of Employees
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  • SupportZebra

    The Leading Outsource Partner for Scaling SaaS & eCommerce

    The Leading Outsource Partner for Scaling SaaS & eCommerce

    We build scalable, world-class customer support teams for SaaS and eCommerce...

    Top Services:

    • Customer Support
    Location
    Houston, Texas
    Number of Employees
    250 - 499
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Learn more about DesignRush Agency Ranking Methodology.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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